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Customer Questions & Answers for
samsung SCH-M828C

Customer Questions & Answers:
384 Questions
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394 Answers

Questions & Answers for samsung SCH-M828C

Question

Sinking Galaxy Phone with Galaxy Tab

Can I sink my Galaxy phone with my Galaxy Tab? How?
asked 2 years, 3 months ago
JSizzle
St Cloud Minnesota
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

HOW TO USE INTERNET ON LAPTOP

I purchased a samsung precedent about a week ago and I am trying to use the internet from the phone to the computer. Having a very difficult time, please held.
asked 2 years, 3 months ago
krissyd96
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how can i activite my picture account?

asked 2 years, 3 months ago
supertico1980
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do you set up a picture for your outgoing text message id.

I am trying to set a picture as my text messaging id on my phone. Not the contact you are sending to, but the phone itself.
asked 2 years, 3 months ago
dolphn1968
moyock, nc 27958
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How to fix "failed to move application" error.

New Samsung Precedent and I cannot move and applications to the SD card. Tried downloading an application to help and that doesn't work. The button to move the apps in the apps manager is highlighted but I always get the failed ... error. The SD card is good and has plenty of space available. I have tried other SD cards with the same error.
asked 2 years, 3 months ago
caappold
on SCH-M828C
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

SCH-M828C - how do i disable the phone lock on a call?

I tried disabling the lock under settings but it still doesn't stop it from coming up when trying to make a call.
asked 2 years, 3 months ago
maverickldr
nashville
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I fit pictures or images to my wallpaper?

When I try to save a picture or image as my wallpaper, it is displayed so big that you can't tell what it is.
asked 2 years, 3 months ago
caroll
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why does my samsung percedent freeze every time i make a phone call, and why I have to take the battery out everytime I want to end a call?

asked 2 years, 3 months ago
kjbraton23
lawrence, KS
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I update my phone?

I woke up this morning to a notification on my phone that 5 updates were available for my phone, but when I clicked on the notification itself nothing happened. I then went to the Android market assuming it would be there but I had no luck. Any ideas?
asked 2 years, 3 months ago
ARhodes23
Warsaw, IN.
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do you disable the screen lock feature during a call?

I went into settings, location and security, disabled the screen lock but it still does it.
asked 2 years, 3 months ago
maverickldr
nashville
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do your forward and text message on the samsung precedent

I cannot forward a message nor do I have the options. Please help
asked 2 years, 3 months ago
Anonymous
Yakima, WA
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I gain access to the ringtones on my device in order to ersonalize it?

asked 2 years, 3 months ago
MissJoy
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I have a samsung galaxy precedent and it keeps locking up. Any resoultions?

asked 2 years, 3 months ago
jasonmcanada
37917
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do i change my disconnect options at the end of a call?

everytime i pull my key pad up with the power key it disconnects the call
asked 2 years, 3 months ago
Anonymous
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to unlock phone

asked 2 years, 3 months ago
Bwb816
Piedmont SC
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

what do the different icons mean? Is there an icon glossary available?

asked 2 years, 3 months ago
dancersmom1962
dancersmom1962
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 3 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

what type of videos are able to be played on the precedent?

I can play the videos taken with the phone, but can downloaded videos be played? such as MP4 and others. I have tried a few and none have worked so far.
asked 2 years, 3 months ago
Denman0899
Wisconsin
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 3 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

where is the sim card

asked 2 years, 3 months ago
pittyme
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How would you connect extertnal antenna to Galaxy Precedent.

asked 2 years, 3 months ago
JuBoo
Texas
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

can I sync the samsung galaxy precedent phone with microsoft outlook contacts? How?

asked 2 years, 3 months ago
WStivers
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hello,

You can setup your Outlook account via Exchange server. You'll need to do this through your email identity. Please refer to the link below for steps on syncing email on the Galaxy Precedent.

http://tracfone.deviceanywhere.com/straighttalk/tutorial.seam;jsessionid=62CE87A5AD3128E033F5E40CED85D395?tutorialId=9085&locale=en_US&deviceId=749&cid=13318401&conversationPropagation=end

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 3 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
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