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Customer Questions & Answers for
SCH-M828C

Customer Questions & Answers:
384 Questions
 | 
394 Answers

Questions & Answers for samsung SCH-M828C

Question

Incoming calls will not ring

When receiving an incoming call the phone will not ring.

Phone is not in silent mode.

Am able to adjust the ringtone volume with external buttons on side of phone and by going through the phones settings. In each case the ringtone level is
set so it is audible.

Have tried to power off and power on the phone to no use.

Have powered off and removed battery for 5 minutes before reinstalling and turning the phone back on to no use.
asked 2 years, 11 months ago
mw14
on SCH-M828C
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
-2points
0out of 2found this answer helpful.
Question

battery not supported

when plugging in my samsung galaxy precedent to charge it says it cant charge because the battery isn't supported
asked 2 years, 11 months ago
wolfgurl
on SCH-M828C
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

How do I find the the IMEI or HEX number on my SCH-M828C.

I love it.... But I cannot register it if I can't find that Number.
asked 2 years, 11 months ago
BlueEagle2001
Huntsville, AL
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

The IMEI or HEX number is found on the box that you phone was packaged it.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Upgrade to Android 2.3

I believe I read that we can upgrade from Android 2.2 to 2.3 but I cannot find anything on how to do it.
asked 2 years, 11 months ago
lakewacc
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if your device will be getting Gingerbread but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

Can you set separate notification ringtones for text messages and emails, different from each other?

I have only "notification" sound, it rings the same for email or texts, can they be separated?
asked 2 years, 11 months ago
Anonymous
Nevada
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Sorry but I do not see this as a configurable option at this time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i save pics to my sd card?

asked 3 years ago
kmora1978
sanford, florida
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Where do I learn how to use its extensive features?

This is my first smart phone.
asked 3 years ago
Intouch
Knoxville, Tennessee 37909
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Here is a link to your device's manual. I suggest reading through it to learn everything regarding your device.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Is there a way to increas the font size on my new Precedent, especially for texting?

asked 2 years, 11 months ago
Samora
Forest Grove OR
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not see any configurable options to meet your request.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I get to messaging settings on my samsung galaxy precedent?

asked 2 years, 11 months ago
Tawni
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

i forgot my password, and my phone is locked. is there any way to reset it?

Model
sch-m828c
asked 2 years, 11 months ago
ulvjeenyus
beaumont ca
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, the passcode for the phone is either 0000 or 00000000.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

what is the latest android platform and can the precedent be updated to use it?

asked 2 years, 11 months ago
sunreaves
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if the Precedent will be getting an udpate but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do i upload a picture from a picture message i recieved to my computer ?

And how do i saive it to my phone?
asked 2 years, 11 months ago
JISHAM1979
HOUSTON, TX
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

GPS voice stops after 1st turn

Navigation works but voice stops
asked 3 years ago
BDen
32119
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Why does my Precedent overheat every time I plug it to charge. It wont even complete a charge without an error message

asked 2 years, 11 months ago
JohnnieB
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

why does my phone keep saying my message center is full when its not

asked 2 years, 11 months ago
Anonymous
las vegas nv
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i add downloaded notification ringtones once i have downloaded them ???

asked 3 years ago
colesm19
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Why did my phone start to flash not able to charge non supported battery during charging after the second time charging?

I recently purchased the phone and it charged fine the first time I charged it. This is severly slowing the charging time.
asked 3 years ago
DFechter
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the inquiry.

I'm sorry I don't have enough information to properly support this question or this question is not within our support boundaries. Please rephrase & resubmit your question with more details or reach out to us on another support channel. Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

or

Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 3 years ago
SamsungSupport12
-2points
0out of 2found this answer helpful.
Question

Is there a reminder beep/noise for missed called and text messages, if so how do I turn it on?

asked 3 years ago
KristinK
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. Selecting Ringtones for Notifications The notification area displays icons associated with user notifications such as email messages, upcoming events, USB connections, or Text/MMS messages. You can select the ringtone that plays when your device receives new notifications. Copy and paste this link into your browser for instructions. http://bit.ly/oytk4m

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Is there a screen protector especially for the Galaxy m828c?

I bought a Sumsung Galaxy m28c Phone from Straight Talk and am trying to purchase a screen cover for it before I start using it so I don't scratch the screen. Straight Talk was not able to help and it's not listed under accesories for my model number on your web site.. What should I do?
asked 3 years ago
JohnnyC12
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. Check with your local mobile retailers or do a internet search for it.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 3 years ago
SamsungSupport12
-1point
0out of 1found this answer helpful.
Question

Few Questions

How do I save picture messages to the phone and where and how can I get ringtones?
asked 3 years ago
awestenhaver
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for your question!

To save a picture, just:
-tap on the menu key
-tap on application
-tap on messaging
-tap on inbox
-tap on menu
-select download attachment
Or you can just try to tap & hold the attachment
Note: please check on the menu or options if the attachment can be saved or not. For every picture that you saved, you can view it on the file or gallery folder.

If you want to use the downloaded ringtone to set as your personal ringtone on your SGH-i897 (Captivate) handset, then the ringtone must be below 300 KB.

Once you downloaded the tone, save it on the ringtones folder to automatically save them on the ringtones list. Then follow the steps below on how you can change the ringtone on the handset.

STEPS:

1. From Home Screen, Press Menu
2. Go to Settings
3. Select Sound and Display
4. Select on Notification Ringtone
5. Tap on the radio button on the selected tone
6. Press OK to save the changes.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
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