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Customer Questions & Answers for
samsung SCH-M828C

Customer Questions & Answers:
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394 Answers

Questions & Answers for samsung SCH-M828C

Question

Can the OS on the SCH-M828C be upgraded

Android 2.2 is preinstalled. I would like to upgrade to 2.3 and then to 3.0
asked 2 years, 7 months ago
MrLeland
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why won't Precedent connect to my computer, via usb cable?

I've done hours of research on the internet and still have yet to come up with an answer to my question. I've tried changing every setting I can think of and still my computer will not recognize my Precedent when I connect it with my usb cable.
asked 2 years, 7 months ago
tnsmileychick
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I would like to connect my phone to my computer so that I can down load music and other stuff to my phone. When I try to connect it tells me that I

When I try to connect it tells me that I need to install a samsung driver or some program to make it work. Please advise how to install the needed software onto my computer to make it work with my phone.
Also, I have been experiancing a little dificulty in answering the phone as the answer green button seems to freez up and not respond to my touching and slidding it to turn on. The touch screen seems to work fine for al other applications. It is a bit frustrating not to be able to answer the phone when this happens.
asked 2 years, 7 months ago
PeteC
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Is there a network extender for this service?

I get poor signal at home. Same issue with Verizon. I have the Samsung network extender through verizon and it works well but it is not doing anything for my precedent. Is there a solution?
asked 2 years, 7 months ago
tony4one
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

product freezes

sometimes this product will just freeze and lock up with the only fix to shut off and restart, any fix for this?????
asked 2 years, 7 months ago
kimaf
on SCH-M828C
0points
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1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. Please reach out to your service provider for support with that device. Tracfone provides direct support for all Samsung devices they carry. You can reach Tracfone support by following this link. Copy and paste it into your browser. http://bit.ly/AhELY4

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I access My Samsung Mobile account?

I received a flyer with my phone to register my phone and get access to a personalized My Samsung Mobile account to Customize my phone experience, but I haven't been able to find out where and how to access the mobile account :( please help???
asked 2 years, 7 months ago
BBjudy
Maryland
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I get facebook profile pics to show up in my texting threads?

It just shows the little alien man for everyone I text, including myself. When I go to contacts, the fb profile pics are there, but they don't transfer over to texting.
asked 2 years, 7 months ago
mrswright1220
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

i have a galaxy precedent phone. is there a way that an alarm notifies me more than once when i have a text or call when i don't answer

is there some way i can make/save notes that can be reviewed from time to time.
the manual i have doesn't cover everything i need to know
asked 2 years, 7 months ago
sdw1956
texarkana, texas
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Upgrade OS to Android 2.3 Gingerbread

This is a StraightTalk phone. Can I Download Gingerbread?
asked 2 years, 7 months ago
contact1
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. Unfortunately, there is no configurable way to perform this on your device.

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do i change my disconnect options at the end of a call?

everytime i pull my key pad up with the power key it disconnects the call
asked 2 years, 7 months ago
Anonymous
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i reset my phone password without an google acct?

asked 2 years, 6 months ago
asajoe
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there!

Thanks for reaching out to us for support!
If this is in regards to the passcode to access the device, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone. If a factory reset is necessary, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how do i keep my screen from going to sleep while my phone is charging

asked 2 years, 6 months ago
Avsfan19
pennsylvania
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how do I transfer pictures I received of the holidays in my text messages to my phone so I can share

asked 2 years, 6 months ago
Diane01
32968
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Unlocking after to many failed attemps.

My brother tried to get in to my phone and failed. Thus making it ask for a username and password.
I've tried the one i use to get in the the smart talk website Does not work. i go on my home Pc Log in to smart talk Works fine. What do I Do??????
asked 2 years, 6 months ago
DarthVirc
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there!

Thanks for reaching out to us for support!
If this is in regards to the passcode to access the device, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone. If a factory reset is necessary, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

why can i not slide the unlock bar on the home screen

asked 2 years, 6 months ago
catinarenee
tulsa, ok
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

can I sync the samsung galaxy precedent phone with microsoft outlook contacts? How?

asked 2 years, 6 months ago
WStivers
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hello,

You can setup your Outlook account via Exchange server. You'll need to do this through your email identity. Please refer to the link below for steps on syncing email on the Galaxy Precedent.

http://tracfone.deviceanywhere.com/straighttalk/tutorial.seam;jsessionid=62CE87A5AD3128E033F5E40CED85D395?tutorialId=9085&locale=en_US&deviceId=749&cid=13318401&conversationPropagation=end

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do you set up a picture for your outgoing text message id.

I am trying to set a picture as my text messaging id on my phone. Not the contact you are sending to, but the phone itself.
asked 2 years, 6 months ago
dolphn1968
moyock, nc 27958
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how can i activite my picture account?

asked 2 years, 6 months ago
supertico1980
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

what do the different icons mean? Is there an icon glossary available?

asked 2 years, 6 months ago
dancersmom1962
dancersmom1962
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
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answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
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Question

Forwarding text messages

I would like to forward a text message I have received from someone else to another party. How would I do this?
asked 2 years, 6 months ago
Carolek
Georgia
on SCH-M828C
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please long press on the text message for the option to forward it.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

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Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
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0out of 0found this answer helpful.
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