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Customer Questions & Answers for
SCH-M828C

Customer Questions & Answers:
384 Questions
 | 
394 Answers

Questions & Answers for samsung SCH-M828C

Question

What is up with my signal?

I just bought this phone (Android Galaxy model # SCH-M828C) a month ago. 2 days ago I started to have problems with the signal. It will be sitting on the countertop and I can watch the signal go from full to empty in a matter of seconds. It constantly does it, even as I'm speaking resulting in constant dropped calls and our phone conversations going in and out. I don't know what is going on. It's very aggravating, especially since I just bought this.
asked 2 years, 10 months ago
rubyamm
zephyrhills, fl
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

what drivers do i need to get songs off my com to my phone

asked 2 years, 10 months ago
jozinmom
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Unlocking phone when I am on a call

I cannot unlock my phone when I am on a call it hangs up the call. I am trying to use the speaker when on a call.
asked 2 years, 10 months ago
wythak
home
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, the passcode for the phone is either 0000 or 00000000.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm
Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I get my Samsung Galaxy Precedent out of a boot loop?

Phone will boot up untill the samsung screen and then keep looping on that screen.
asked 2 years, 10 months ago
Jumpinowl
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Samsung Precedent model SCH-M828C text received times one hour off.

I own a Samsung Precedent model SCH-M828C Straight Talk cellphone which I believe uses Sprint's network. At first, if I remember correctly, everything was OK then a couple of weeks ago my received text messages were time stamped exactly one hour into the future. For example if I send a message at 10 AM and the person responds to it immediately the received text's time stamp will be 11 AM. This bunches the texts I send at the top of the conversation and the texts I receive at the bottom rather than listing them in chronological order. I've tried manually setting the time, date and time zone, allowing the phone to automatically adjust it's time, date and time zone, neither of which made any difference. I also tried powering down the phone, removing the battery for several minutes and turning it back on. I then tried both manually and automatically setting the time, date and time zone but the problem persists. This is very annoying behavior. Any help anyone can provide will be greatly appreciated.
asked 2 years, 10 months ago
Chromedome2000
Central Illinois, Central Standard Time
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

I own a 2007 BMW 750LI, was able to pair my phone with vehicle but the phone book will not transfer from phone to car.

Is there some security function keeping the phone from sending phone to car?
asked 2 years, 10 months ago
Slice49
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how can I set ring tone for each contact?

I want to set a specific ring tone for each person in my contacts. I know it is posible on the galaxy so can I update mine to do the same, maybe change the andriod version? my model number is sch-m828c and andriod version is 2.2.2
asked 2 years, 9 months ago
rmceagle
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When I use the voice option to dictate a text message, how do I get it to capitalize.

It worked here and there, but is not working now. How can I set it up? Thank you! :)
asked 2 years, 9 months ago
MsMimi1964
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

is there a way to make a song that i have downloaded a ringtone???

i need song ringtones and i cant find a way to make them a ringtone!
asked 2 years, 9 months ago
mzmoodyffdp
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello,

Please visit the Android Market to find a third party ringtone creator application. www.market.android.com

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

What types of Micro SD cards are supported by this device?

What classes and will a MicroSDHC card work with the Samsung Galaxy Precedent for StraightTalk?
asked 2 years, 9 months ago
jellyjones1967
TX
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern:

Your Device’s microSD Card and Adapter

Your phone is equipped with a preinstalled 2GB SDHC (Secure Digital High Capacity) memory card. It allows you to store images, videos, music, and voice data in your phone. Not all of the microSD card is registered in the available space, as a small percentage of the storage is unread. For example, a 16GB microSD card will show approximately 14.73GB of total space.

Note: Camera, Camcorder, and Music playback features require that you have a microSD memory card installed. Although yourphone comes with a pre-installed 2GB card, it can support SDHC cards of up to 32GB.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I reset my voicemail password?

asked 2 years, 9 months ago
maniacbiker
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

why can't i recieve calls

I can make calls and send and recieve text but when someone calls me it goes straight to voicemail
asked 2 years, 9 months ago
thereishope4u2003
pensacola, fl
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

I am having problems with my phone freezing randomly, how do i fix it.

sometimes when i make phone calls, my phone freezes and i cant un-freeze it without taking out the battery and hanging up on them. and it also happens when im charging the phone too. i'm not sure how to fix it.
asked 2 years, 9 months ago
awperry425
Sparks, NV
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

You may also want to try reaching out to your service provider.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

when I dial a phone # there is a prompt to unlock by pressing the power button

how can I get rid of this prompl?
asked 2 years, 9 months ago
vidman64
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to reboot the phone

My phone is hung. It will not respond to the touch screen or on/off button
asked 2 years, 9 months ago
aspiker
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I save a picture somebody sent me in a text message to my gallery?

asked 2 years, 9 months ago
Stephdee427
02054
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please just long press the picture for the option to save the picture to the gallery.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

can you listen to music on bluetooth

I have a samsung modus 3500 bluetooth and i would like to find out how to get music to it from my phone.
asked 2 years, 9 months ago
beast1
wisconsin
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Can the OS on the SCH-M828C be upgraded

Android 2.2 is preinstalled. I would like to upgrade to 2.3 and then to 3.0
asked 2 years, 9 months ago
MrLeland
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why won't Precedent connect to my computer, via usb cable?

I've done hours of research on the internet and still have yet to come up with an answer to my question. I've tried changing every setting I can think of and still my computer will not recognize my Precedent when I connect it with my usb cable.
asked 2 years, 9 months ago
tnsmileychick
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Phone Locks up and needs reboot

At least once a day my phone will lock up and I will not be able to do anything with it until I reboot it. Only shows 80 MB free on the phone other that 3.6 GB free on SD card so I am wondering if it might have to do with shortage of base memory on phone itself or if its some type of problem with my phone itself
asked 2 years, 9 months ago
slar23
Ruther Glen Va 22546
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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