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Q&A home TracFone Q&A
SCH-M828C

Customer questions and answers for
SCH-M828C

Customer questions and answers:
383 Questions
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387 Answers

Customer questions and answers for samsung SCH-M828C

Question

Is there a network extender for this service?

I get poor signal at home. Same issue with Verizon. I have the Samsung network extender through verizon and it works well but it is not doing anything for my precedent. Is there a solution?
asked 1 year, 5 months ago
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Username 
tony4one
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 5 months ago
Customer Avatar
Username 
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

i have a galaxy precedent phone. is there a way that an alarm notifies me more than once when i have a text or call when i don't answer

is there some way i can make/save notes that can be reviewed from time to time.
the manual i have doesn't cover everything i need to know
Tags: notifications, notes
asked 1 year, 5 months ago
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Username 
sdw1956
texarkana, texas
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 5 months ago
Customer Avatar
Username 
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Upgrade OS to Android 2.3 Gingerbread

This is a StraightTalk phone. Can I Download Gingerbread?
Tags: operating system
asked 1 year, 5 months ago
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Username 
contact1
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. Unfortunately, there is no configurable way to perform this on your device.

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 1 year, 5 months ago
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Username 
Samsung10
0points
0out of 0found this answer helpful.
Question

how do i change my disconnect options at the end of a call?

everytime i pull my key pad up with the power key it disconnects the call
asked 1 year, 5 months ago
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Username 
Anonymous
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 1 year, 5 months ago
Customer Avatar
Username 
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do I transfer pictures I received of the holidays in my text messages to my phone so I can share

asked 1 year, 5 months ago
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Username 
Diane01
32968
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 5 months ago
Customer Avatar
Username 
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Unlocking after to many failed attemps.

My brother tried to get in to my phone and failed. Thus making it ask for a username and password.
I've tried the one i use to get in the the smart talk website Does not work. i go on my home Pc Log in to smart talk Works fine. What do I Do??????
Tags: locked out
asked 1 year, 5 months ago
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Username 
DarthVirc
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thanks for reaching out to us for support!
If this is in regards to the passcode to access the device, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone. If a factory reset is necessary, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 5 months ago
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Username 
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

why can i not slide the unlock bar on the home screen

asked 1 year, 5 months ago
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Username 
catinarenee
tulsa, ok
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 5 months ago
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SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

can I sync the samsung galaxy precedent phone with microsoft outlook contacts? How?

asked 1 year, 5 months ago
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Username 
WStivers
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello,

You can setup your Outlook account via Exchange server. You'll need to do this through your email identity. Please refer to the link below for steps on syncing email on the Galaxy Precedent.

http://tracfone.deviceanywhere.com/straighttalk/tutorial.seam;jsessionid=62CE87A5AD3128E033F5E40CED85D395?tutorialId=9085&locale=en_US&deviceId=749&cid=13318401&conversationPropagation=end

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 5 months ago
Customer Avatar
Username 
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

what do the different icons mean? Is there an icon glossary available?

asked 1 year, 5 months ago
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Username 
dancersmom1962
dancersmom1962
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 5 months ago
Customer Avatar
Username 
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do your forward and text message on the samsung precedent

I cannot forward a message nor do I have the options. Please help
Tags: technical
asked 1 year, 5 months ago
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Username 
Anonymous
Yakima, WA
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 1 year, 5 months ago
Customer Avatar
Username 
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do I connect to my cell phone to my wireless router

asked 1 year, 5 months ago
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Username 
martha103
Florida
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 1 year, 4 months ago
Customer Avatar
Username 
Samsung10
-1point
0out of 1found this answer helpful.
Question

My phone cannot obtain my router's IP address. How do I correct this?

asked 1 year, 5 months ago
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Username 
martha103
Florida
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 1 year, 4 months ago
Customer Avatar
Username 
Samsung10
0points
0out of 0found this answer helpful.
Question

My galaxy precedent keeps freezing up. I do not have any apps downloaded. I have done the factory reset several times. Help!

asked 1 year, 5 months ago
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Username 
Sunshine2512
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 1 year, 4 months ago
Customer Avatar
Username 
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

is the Samsung Galaxy Precedent getting the Ice Cream Sandwhich update?

just curious.and if it is will it automatically update to it?or do i have to manually install it?also will i have to back up my data(such as contacts and apps)?
asked 1 year, 5 months ago
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Lockecole21
Columbus,Ga. 31903
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products or updates at this time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 4 months ago
Customer Avatar
Username 
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

When I try to synch google calendar to my phone calendar, it goes to "force close" and does not synch.

Tags: synch problems
asked 1 year, 5 months ago
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Username 
kclemens5
Arizona
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
Customer Avatar
Username 
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I block unwanted callers?

Tags: unwanted callers
asked 1 year, 5 months ago
Customer Avatar
Username 
tsquares
Pittsburgh, PA
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
Customer Avatar
Username 
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Can the Samsung Galaxy for Straighttalk be used as a hot spot?

asked 1 year, 4 months ago
Customer Avatar
Username 
gurluvsbball88
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
Customer Avatar
Username 
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why my phone keep telling me that my storage space is getting low?

I spoke with a representive once before about me not receiving text messages. I as told that I needed to uninstall some app and move some to sd card. It helped at that time but now I'm getting that message again and there are no apps in the phone nor has any updates been made. Where is my storage space going? How do I prevent this problem in the future?
Tags: storage space
asked 1 year, 4 months ago
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Username 
ChocolateThunda
Columbus, GA
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please try to delete apps that you don’t use as well as delete your browser history/cookies/data/cache as well as your Android Market cache to free up space.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 4 months ago
Customer Avatar
Username 
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I just got my Precedent on Friday. Love it but, I cannot receive texts. I can send them all day, but can't get any back. how do I fix this?

asked 1 year, 4 months ago
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Username 
Anonymous
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 4 months ago
Customer Avatar
Username 
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

man... i frogot my pattern pasword...... how do i reset it?

as soon as i got the phone i put the pattern in, then forgot it 5 minutes later.
asked 1 year, 4 months ago
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Username 
tiaccab
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
Customer Avatar
Username 
SamsungSupport9
0points
0out of 0found this answer helpful.
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