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Customer Questions & Answers for
samsung SCH-M828C

Customer Questions & Answers:
384 Questions
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394 Answers

Questions & Answers for samsung SCH-M828C

Question

why does my phone keep saying my message center is full when its not

asked 2 years, 8 months ago
Anonymous
las vegas nv
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why does my Precedent overheat every time I plug it to charge. It wont even complete a charge without an error message

asked 2 years, 8 months ago
JohnnieB
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do i upload a picture from a picture message i recieved to my computer ?

And how do i saive it to my phone?
asked 2 years, 8 months ago
JISHAM1979
HOUSTON, TX
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

battery not supported

when plugging in my samsung galaxy precedent to charge it says it cant charge because the battery isn't supported
asked 2 years, 8 months ago
wolfgurl
on SCH-M828C
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

Is there a hard reset on my phone?

I accidentally locked myself out of my phone because I forgot the pattern lock and i don't have my gmail synced to my phone. Can you please help? Any help is appreciated.
asked 2 years, 8 months ago
coltsfan70
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do I get my Galaxy Precednt to give me voice caller ID?

asked 2 years, 8 months ago
ChuckTNH
New Hampshire
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How to unlock the phone when making a phonecall?

I always get a message to press the power button to unlock. Everytime i press the power button, it ended the call. I'm not able to use the dial pad to enter pass code for voice message and etc. Please advise.

Thank you,
asked 2 years, 8 months ago
tena24
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. Copy and paste this link into your browser for instructions. http://bit.ly/qKx4vL Refer to page 60

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 2 years, 8 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Is the Samsung Galaxy Precedent software upgradable to the Gingerbread software OS?

There is an article one of the phone review websites where the reviewer said this phones OS is upgradable from Froyo to Gingerbread, is that true, and how do you get the firmware upgrade?
asked 2 years, 8 months ago
dejean
Fort Worth, TX
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products or updates at this time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
-2points
0out of 2found this answer helpful.
Question

locked out

what do I do if I locked myself out of my phone? I have the pattern as the lock and I cant remember what I made the pattern. What do I do?
asked 2 years, 8 months ago
clarissa061188
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

where can I find a free wifi hotspot app to download to my galaxy precedent?

asked 2 years, 8 months ago
jharris069
missouri
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I save stuff from the web to my phone.

I have the Samsung Galaxy Precedent.
asked 2 years, 8 months ago
SCTDcrystal
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

What type of file would you like to save from the web? Is it an audio, image or video file?

If you'd like to save an image, just press and hold the image. It will automatically save to the Gallery and MyFiles applications (in the DCMI folder).

To download audio and video files, you will need to use a third party application from the Android Market.

If you'd like to download files, such as PDFs and Word Docs, you'll need to use a third party application as well . Please visit the Android Market at www.market.android.com for options.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do I get to messaging settings on my samsung galaxy precedent?

asked 2 years, 8 months ago
Tawni
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

what is the latest android platform and can the precedent be updated to use it?

asked 2 years, 8 months ago
sunreaves
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if the Precedent will be getting an udpate but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

i forgot my password, and my phone is locked. is there any way to reset it?

Model
sch-m828c
asked 2 years, 8 months ago
ulvjeenyus
beaumont ca
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, the passcode for the phone is either 0000 or 00000000.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

Incoming calls will not ring

When receiving an incoming call the phone will not ring.

Phone is not in silent mode.

Am able to adjust the ringtone volume with external buttons on side of phone and by going through the phones settings. In each case the ringtone level is
set so it is audible.

Have tried to power off and power on the phone to no use.

Have powered off and removed battery for 5 minutes before reinstalling and turning the phone back on to no use.
asked 2 years, 8 months ago
mw14
on SCH-M828C
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
-2points
0out of 2found this answer helpful.
Question

Does this phone have a sim card and were is it .

asked 2 years, 8 months ago
smallrl
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

I lost the swype key off my key pad, where is it and can i get back on the keyboard

I was trying to use the swype fuction and after I hit the swype button on my keypad it is no longer there?
asked 2 years, 8 months ago
charz121
nevada
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I am having a problem with the pictures on my phone. For some reason they are no longer in my "gallery" at all.

I can only see my pictures when I go to "my files" and they are in the DCIM folder. However, they still wont slide from one pic to another, I have to go out and go back in to see another photo. Since this problem has occured I also cannot transfer any pics from my phone to my computer. I have done it before with no problem before my pics dissapeared from my gallery. I take the small memory card out and put it in the adapter card and put that into my computer but then it says file cannot be read.
My phone is a samsung precedent.
asked 2 years, 8 months ago
Anonymous
Erwin
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support.
Please try a soft reset.
1. Power off
2. Remove the battery and leave it out for at least 30 seconds
3. Insert battery back into device
4. Power back on and evaluate

If these steps don’t resolve the issue that you’re experiencing, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Is there a way to increas the font size on my new Precedent, especially for texting?

asked 2 years, 8 months ago
Samora
Forest Grove OR
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not see any configurable options to meet your request.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 8 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

why do i keep haveing to reboot it every 10 min

it gets so slow at 10 min that i have to reboot it to make it usable again and its not gradual either right around ten min it just grinds to a near halt
asked 2 years, 9 months ago
mgoveia
Bloomington Indiana
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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