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Customer Questions & Answers for
SCH-M828C

Customer Questions & Answers:
384 Questions
 | 
394 Answers

Questions & Answers for samsung SCH-M828C

Question

when I dial a phone # there is a prompt to unlock by pressing the power button

how can I get rid of this prompl?
asked 2 years, 10 months ago
vidman64
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

lost internet connection and getting error 67 from sprint

asked 2 years, 9 months ago
hnnbld
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

i have a galaxy precedent phone. is there a way that an alarm notifies me more than once when i have a text or call when i don't answer

is there some way i can make/save notes that can be reviewed from time to time.
the manual i have doesn't cover everything i need to know
asked 2 years, 9 months ago
sdw1956
texarkana, texas
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

does this android phone need a anti-virus protection

asked 2 years, 9 months ago
lcgardner2004
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello,

We do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Need fix for "unsupported battery" error

I just bought the Samsung Galaxy Precedent phone 2 hours ago. I am using the battery out of the box I have tried charging via factory USB through my computer AND in two different wall outlets with factory charger and USB cable. Battery will not charge. I am receiving "unable to charge unsupported battery see user manual" error. How can I get this fixed?
asked 2 years, 9 months ago
Anonymous
fort worth, tx
on SCH-M828C
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
+2points
3out of 4found this answer helpful.
Question

On my samsung galaxy precedent when I make a call the screen locks, how do I get this lock off?

asked 2 years, 10 months ago
learychris68
46795
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not see any configurable options to meet your request.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 2 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How to reboot the phone

My phone is hung. It will not respond to the touch screen or on/off button
asked 2 years, 10 months ago
aspiker
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I save a picture somebody sent me in a text message to my gallery?

asked 2 years, 10 months ago
Stephdee427
02054
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please just long press the picture for the option to save the picture to the gallery.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Upgrade OS to Android 2.3 Gingerbread

This is a StraightTalk phone. Can I Download Gingerbread?
asked 2 years, 9 months ago
contact1
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. Unfortunately, there is no configurable way to perform this on your device.

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

can the phone be used with a head set rather than Bluetooth?

asked 2 years, 9 months ago
57majesty
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I have a samsung galaxy precedent and it keeps locking up. Any resoultions?

asked 2 years, 9 months ago
jasonmcanada
37917
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I gain access to the ringtones on my device in order to ersonalize it?

asked 2 years, 9 months ago
MissJoy
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do i change my disconnect options at the end of a call?

everytime i pull my key pad up with the power key it disconnects the call
asked 2 years, 9 months ago
Anonymous
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why does my phone go crazy when I plug it up to charge if the screen isn't locked?

If I forget to lock the screen on my Samsung Galaxy Precedent Smartphone, this thing goes crazy. It starts going through a series of rapid screen changes, buttons on the keyboard are pressed quickly and it even dialed my friend's phone number. Immediately unplugging the charger stopped this, although I'm not sure my friend believed my phone called her by itself. If I make sure the screen is locked then plug it into the charger, this does not happen. I have Norton Antivirus, and Trend Micro on this thing so I know it's not malware or virus. I just got it the last of November. I have googled this and I'm not the only one with a smartphone that has this problem. It's not really a problem, as long as I make sure the screen is locked. And yes, I am using the correct charger, correct cord that plugs into the USB charger provided with the phone. All that said, I love the phone, just wish the battery lasted longer. Disabling wifi & GPS helps with this though. Also downloaded a reputable task manager to keep up with is running on the phone, and killing unneccessary apps on it helps with that as well.
asked 2 years, 10 months ago
kathleenm
TN
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Help me turn off screen lock when I make a call...

When I make a call the screen locks. I am unable to key in my telephone password to communicate with my financial institution because the screen is locked and when you follow instructions by pressing power button to unlock screen.... well then it cuts the call and hangs up. I have removed all screen lock options and increased timeout to 30 minutes and everything I can see to try to disable this from happening... but with no solution. Please tell me how I can use the touch dialpad after call starts and/or what can I do to keep from cutting the call when I try to "unlock" the screen. VERY IMPORTANT!!! I NEED TO ACCESS MY BANK... PLEASE!
Image(s)
User submitted image
asked 2 years, 10 months ago
danRMA
Lakewood, OH
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how can I update the memory in my phone?

asked 2 years, 9 months ago
psycholiztik
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

What is a MMS tran Failed HTTP403 Error Forbidden?

I was able to send one picture from my brand new phone I just got 3 days ago. I sent the picture yesterday and when I tried to send a picture last night, that's the error I received. My son also tried to send me a picture and it failed. I got a message from a friend of mine last night that had a download holiday greeting and it failed too. I would like to know if this is something in my settings or I need to download some application.... please let me know something ASAP! Thank you
asked 2 years, 10 months ago
rscrima
orlando, fl
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Can the OS on the SCH-M828C be upgraded

Android 2.2 is preinstalled. I would like to upgrade to 2.3 and then to 3.0
asked 2 years, 10 months ago
MrLeland
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to unlock phone

asked 2 years, 9 months ago
Bwb816
Piedmont SC
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why won't Precedent connect to my computer, via usb cable?

I've done hours of research on the internet and still have yet to come up with an answer to my question. I've tried changing every setting I can think of and still my computer will not recognize my Precedent when I connect it with my usb cable.
asked 2 years, 10 months ago
tnsmileychick
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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