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Customer Questions & Answers for
samsung SCH-M828C

Customer Questions & Answers:
384 Questions
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394 Answers

Questions & Answers for samsung SCH-M828C

Question

internal memory

my internal memory keeps filling up. How can i either move the contacts to my sd card, or set the phone back to factory defaults to get rid of the stuff it has collected?
asked 2 years, 4 months ago
kmora1978
sanford, florida
on SCH-M828C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I forward text and multi-media SMS

asked 2 years, 4 months ago
Timothy46952
Marion, IN
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 3 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how do you unlock your phone if you didnt get gmail sch-m828c

asked 2 years, 3 months ago
shayshay23
school
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, the passcode for the phone is either 0000 or 00000000.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm
Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I get emails to send out of my phone outbox?

Internet is fully connected. Phone says outgoing mail is properly set up. The email client is go daddy. All emails I send are stuck in the outbox. I hit "send outgoing mail" it says "sending" and eventually stops "sending" and no emails leave the outbox. They are trapped in there. Please help!
asked 2 years, 3 months ago
katerinapozorski
Wisconsin, USA
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i remove the battery?

asked 2 years, 3 months ago
NancyLee3970
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi!

You can remove your battery cover by simply lifting and sliding the back cover of your device.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how to unlock it?

how can i unlock the pattern in my android?
asked 2 years, 3 months ago
liltony43095
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i delete ringtones

i downloaded the zedge app and then deleted it but now i can not delete my ringtones i have dowloaded
asked 2 years, 3 months ago
glenn311
kendallville in
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there a network extender for this service?

I get poor signal at home. Same issue with Verizon. I have the Samsung network extender through verizon and it works well but it is not doing anything for my precedent. Is there a solution?
asked 2 years, 3 months ago
tony4one
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 3 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

my phone says its still charging when not plugged in

i did a factory reset thats not helping
asked 2 years, 3 months ago
tamber292001
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i find my ip address?

asked 2 years, 3 months ago
Anonymous
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

product freezes

sometimes this product will just freeze and lock up with the only fix to shut off and restart, any fix for this?????
asked 2 years, 3 months ago
kimaf
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. Please reach out to your service provider for support with that device. Tracfone provides direct support for all Samsung devices they carry. You can reach Tracfone support by following this link. Copy and paste it into your browser. http://bit.ly/AhELY4

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 3 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I access My Samsung Mobile account?

I received a flyer with my phone to register my phone and get access to a personalized My Samsung Mobile account to Customize my phone experience, but I haven't been able to find out where and how to access the mobile account :( please help???
asked 2 years, 3 months ago
BBjudy
Maryland
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I get facebook profile pics to show up in my texting threads?

It just shows the little alien man for everyone I text, including myself. When I go to contacts, the fb profile pics are there, but they don't transfer over to texting.
asked 2 years, 3 months ago
mrswright1220
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 3 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

i have a galaxy precedent phone. is there a way that an alarm notifies me more than once when i have a text or call when i don't answer

is there some way i can make/save notes that can be reviewed from time to time.
the manual i have doesn't cover everything i need to know
asked 2 years, 3 months ago
sdw1956
texarkana, texas
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 3 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Blocking number

Is there a place that I can go and make my phone number private. I was able to do that when I had my blackberry but I just got this phone and want my number private.
asked 2 years, 3 months ago
bescemae
New York
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 3 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

on the galaxy president what do all the symbols on the grey bar at the top of the screen represent?

asked 2 years, 3 months ago
brianrichardson70
usa
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 3 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

is there a way to transfer my text messages to my computer?

asked 2 years, 3 months ago
sunsgal
Florida
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 3 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how do i add individual ringtones

asked 2 years, 3 months ago
alliemaddie1222
decatur il
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i get the 3g back even tho when i check it it says its on

asked 2 years, 3 months ago
fred69
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

where can i order a replacement lcd display for SCH-M828C?

i cannot find one on the web anywhere, and most of the items that are close include the front panel with the digitizer. my girlfriend dropped her phone in soup and now the image on the display looks posterized.
asked 2 years, 3 months ago
Christian86
Kingsport, TN
on SCH-M828C
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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