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Customer Questions & Answers for
SCH-M828C

Customer Questions & Answers:
384 Questions
 | 
394 Answers

Questions & Answers for samsung SCH-M828C

Question

Can't find a QR bar code reader that works with Samsung Galaxy Precedent (Tracfone)

I've tried 3-4 different apps and none of them work, can you tell me if there is one that will work?
asked 3 years, 1 month ago
dannysgirl1018
shoreview, mn
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Sorry, we can't offer support for third party applications. Please visit the Android Market at www.market.android.com. There you can find the developer's contact information. They can assist you better with troubleshooting the problem you're experiencing.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Where can I find a QR code reader that works with this phone. So far have tried 4 none work

I have a tracfone (straighttalk) samsung galaxy. If I can't find a code reader that works with it I will have to return.
asked 3 years, 1 month ago
dannysgirl1018
shoreview, mn
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The first one on the "top free" apps works.
answered 3 years, 1 month ago
fingerssfv
Los Angeles
0points
0out of 0found this answer helpful.
Question

why won't my phone ring when I get an incoming call?

I've checked settings to make sure I have my ringer on and the volume up, but it won't ring through. The people who call me say it only rings once and then goes straight to voicemail.
asked 3 years, 1 month ago
rubyamm
zephyrhills, fl
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

My 3G is not working although I have checked settings to be sure it is checked as "on". No internet service. No pages will load.

asked 3 years, 1 month ago
Intouch
Knoxville, Tennessee 37909
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
-2points
0out of 2found this answer helpful.
Question

How do you get the head phones to work on the Galaxy Precedent?

asked 3 years, 1 month ago
mike012182
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

why will my sch-m828c not sync

earlier this week my phone decided to not sync via usb with my laptop is there any way to fix this?
asked 3 years, 1 month ago
MillerJLee
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi MillerJLee,

Thank you for your inquiry.

To transfer files from Samsung Epic 4G phone follow the steps below:

1. Press the Home Key.
2. Plug the cable into the phone.
3. Plug the other end of the cable in a USB port.
Tip: Avoid the use of multiport hubs if possible.
4. Tap on Mass Storage
5. Sweep down on the Notification bar and Tap USB connected-Select to copy files to/from the computer
6. Tap Mount
7. The PC may throw an option window. Click on Open folder to view files.
8. Navigate to the desired files to be transferred and either drag and drop them over or copy and paste them into the directories.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

power key hangup

when in power key hang up i can not use dial pad without hanging up. How do you turn this off.
asked 3 years, 1 month ago
wesmanzer
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I have the same issue. It's ridiculous, isn't it? The only way to pull up the dial pad, once connected: you must dial manually, then as soon as the phone connects, you have to beat the automatic locking device, by swiping to speaker (move to the right). Once on speaker, you can pull up the dial pad. I have no idea why they did such a poor job making this, nor do I know why they have no instructions on how to stop this from happening. I do not like my personal info on speaker, just to use the dial pad.

I have yet to receive a text message, either.
answered 3 years ago
fingerssfv
Los Angeles
0points
0out of 0found this answer helpful.
Question

What MicroSD cards is this phone limited to?

Can I use a MicroSD HC or MicroSD Mobile Ultra?
asked 3 years, 1 month ago
divemanga
Augusta, Georgia
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do i set up.. ad-hoc network, use my wifi on my samsung t.v., also how to view my phone on my t.v. while connected

I have a samsung led smart t.v . model number un40d6500.
I also have the samsung galaxy precedent smart phone with 2.2 android
I have no problem connecting the phone to my t.v.,how ever a question keeps popping up asking me to creat an: ad-Hoc network.. i dont know what that is... also was wondering if my t.v. was able to use my internet connection off of my phone, or the wifii avail on my phone to pick up an internet signal so i am able to use the fetures on my t.v.... my wifii avail in my area doest have a very strong signal,, was wondering if my phone whould be any help...and if i have my phone connection to my t,v how can i view what im doing on my phone on the screen of the t.v. for example.. if i was on youtube and wanted to watch it on my t.v. thru my phone is that possible.. oh please i hope u can help me..what info they sell u withe the phone isnt enoght to function this phone properly
asked 3 years, 1 month ago
Anonymous
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Where are my text messages?

Why can't I locate incoming texts? My outgoing shows "sent", but the recipients say they never receive the messages. This phone is no good to me, if I can't text. I need to know why there are absolutely no instructions regarding texts. Help me locate my messages and help me figure out why they are not visible on my phone. I've done everything possible, but cannot find anything related to messages, other than the texts I allegedly send out.
asked 3 years ago
fingerssfv
Los Angeles
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there is a way to delete all contacts at once on the Galaxy Precedent phone?

asked 3 years ago
twagent777
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why don't all my contacts show up when i browse through them.

i added about half my numbers b4 the phone was activated and they are still there but when i try and add them now that it is activated they do not show up until i search and then say search all contacts.
asked 3 years ago
CoachJTuck
on SCH-M828C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

Text don't always go through.

I've just started having problems getting some texts to send. I get a red triangle with a exclamation mark in the middle and the message wont send. I've had my phone for months and have never had a problem until this week.
asked 2 years, 8 months ago
bsteg
mn
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i activate phone

asked 1 year, 11 months ago
hardcastle68
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi hardcastle68,

Thank you for your inquiry. We understand that you would like to know how you can activate your Samsung phone.

It appears as if your question is not within our support boundaries and would be better addressed by your service provider. Issues such as billing and minutes/data used, unlock requests and phone activation are handled by your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how to manage on pc?

how to manage phone on pc runing windows xp? like to sync contacts from outlook
asked 2 years, 7 months ago
pjr11672
Louisville, KY, USA
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Are 2012 TV's going to have fixed pricing on all models?

Are 2012 TV's going to have fixed pricing on all models?
asked 2 years, 7 months ago
JSizzle
St Cloud Minnesota
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

huh

I can't get my OUT going email function working. INcoming wok fine.
asked 2 years, 7 months ago
lv4cad
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to dowload videos from youtube to store in my personal files

asked 2 years, 7 months ago
Tunechi06
Gladewater, TX, USA
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i swap out a 2gb micro data card with a 16gb card

asked 2 years, 7 months ago
diggerm8
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thank you for reaching out!

Please reach out to your service provider for support with that device. Tracfone provides direct support for all Samsung devices they carry. Follow this link to Tracfone support. http://bit.ly/AhELY4

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Upgrade to Android 2.3

I believe I read that we can upgrade from Android 2.2 to 2.3 but I cannot find anything on how to do it.
asked 3 years ago
lakewacc
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if your device will be getting Gingerbread but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
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