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Q&A home TracFone Q&A
SCH-M828C

Customer questions and answers for
SCH-M828C

Customer questions and answers:
382 Questions
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387 Answers

Customer questions and answers for samsung SCH-M828C

Question

FORGOT MY 4 DIGIT UNLOCK CODE

I FORGOT MY 4 DIGIT UNLOCK CODE IS THER ANY WAY ONE CAN BYPASS IT
Tags: hardware
asked 11 months ago
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LINDA81
Modesto, CA, USA
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Sorry about that! Try the default code 0000 or the last 4 digits of your phone number. If that does not work, you will have to reach out to your service provider for additional assistance. Sorry for any inconveniences!

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 11 months ago
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SamsungTech05
0points
0out of 0found this answer helpful.
Question

What system does this straight talk phone operate on? AT&T, Verizon or Sprint?

asked 1 year, 7 months ago
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plumkrazy
on SCH-M828C
-2points
0out of 2found this question helpful.
4 answers
Answers
answer 1
Hello-

Thank you for the inquiry. It appears the Straight Talk is carried by Tracphone but please check with your local merchandiser for all the details. Thanks!
Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 1 year, 7 months ago
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SamsungSupport12
-3points
0out of 3found this answer helpful.
answer 2
just got one and it uses sprint
answered 1 year, 5 months ago
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jbob76
Madisonville
+5points
5out of 5found this answer helpful.
answer 3
I see that it uses Sprint now that I've already purchased it and no one told me that it didn't run off Verizon's or AT&T's towers. I did read somewhere that a conversion kit may be possible or a reconfiguration to run off of other towers may be possible if needed. I'm trying desperately to get the answer to this as my area doesn't have Sprint coverage and I'm very disappointed with this. One would think Straight Talk Customer Service or the store of which I purchased it would have told me this when I talked to them... but NO! So, since Verizon didn't want to lose money by having this Android Precedent run off of their towers, they made a deal with Sprint. Hence why this phone is run off of their towers. Total bummer but great for those of them who have Sprint as their main area.
answered 1 year, 5 months ago
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halcyonmoon
Tamaqua, PA
+3points
3out of 3found this answer helpful.
answer 4
Straight Talk is a service carrier provided by Trac Fone. Trac Fone uses Verizon towers to relay their signal.
answered 1 year, 3 months ago
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JTRich4
Madisonville, KY
-5points
0out of 5found this answer helpful.
Question

What type of keyboard does this phone have?

asked 1 year, 8 months ago
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campercraig
Appleton, Wi
on SCH-M828C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The Samsung SCH-M828C is a touchscreen phone, so it has a touchscreen keyboard (no slideout). At first this may be difficult to use, but this phone includes the ability to "Swype" the keys, so you never lift your finger except to separate words. For example, if you want to type "hello", you would initially place your finger on the "h" and drag your finger to the "e" then the "l" and then the "o", then you lift your finger and "hello" will be written on the screen. It takes some getting used to, but I have learned it fairly well in just a few days of texting.
answered 1 year, 8 months ago
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gatorguy69
0points
0out of 0found this answer helpful.
answer 2
touch screen
answered 1 year, 7 months ago
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mkasaoka
0points
0out of 0found this answer helpful.
Question

I just purchased a samsung galaxy precedent thru straight talk and was wondering what the open port on top of the phone was for??

Tags: cell phone
asked 1 year, 7 months ago
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vogelbryan
on SCH-M828C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 7 months ago
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SamsungSupport9
-3points
0out of 3found this answer helpful.
answer 2
headset
answered 1 year, 6 months ago
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fingerssfv
Los Angeles
+3points
3out of 3found this answer helpful.
Question

stand by battery time is only 36 hrs documentation says 14 days am recharging way too often

Tags: battery
asked 1 year, 3 months ago
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freeman1
on SCH-M828C
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 1 year, 3 months ago
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SamsungSupport9
0points
0out of 0found this answer helpful.
answer 2
GPS, email, certain apps, and various other features drain battery, not to mention, pressing the top button to check time and notification icons activates the screen... 36 hours is pretty good assuming you are using the phone with other than stock (came with the phone) apps and set it up with things like email and facebook (which actively refreshes/updates using battery life). 14 days seems a bit mythical for common uses.
However, there are battery saving apps you can obtain from the "market".
answered 1 year, 3 months ago
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Starenska
Virginia
0points
1out of 2found this answer helpful.
Question

How do I save my pic from a message that I get from someone

I got some pic txt messages and I don't know how to save the pictures in my phone. Can you please help in this matter
Tags: picture help
asked 1 year, 7 months ago
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Lori70
San Antonio
on SCH-M828C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thanks for your question!

Regarding your concern, you can only save the pictures in the message inbox as there is not configurable option to save them to your gallery.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 7 months ago
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SamsungSupport9
0points
0out of 0found this answer helpful.
answer 2
Assuming you have an SD card, in the message, hold your finger on the picture, and select "copy attached to SD card".
This action will save it to SD card.
answered 1 year, 3 months ago
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Starenska
Virginia
+2points
2out of 2found this answer helpful.
Question

How do I delete individual photo albums that automatically synched via Google

asked 1 year, 5 months ago
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tonjon1968
Murfreesboro, TN
on SCH-M828C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 1 year, 5 months ago
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SamsungSupport9
0points
0out of 0found this answer helpful.
answer 2
Wow! What kind of of cop out was that first answer!!! In order to delete folders from your gallery that were synced to your phone through facebook or picasa, it's simple. All you have to do is go into settings ---> accounts&sync ---> then choose your desired option from either "General sync settings" OR "Manage accounts" (to individually turn off sync in ur various accounts.) Hope this will be helpful to someone.
answered 1 year ago
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BCK1
MS
+2points
2out of 2found this answer helpful.
Question

Phones Internal Memory

I noticed that the phone only comes with 284MB of internal memory, which can be quickly utilized from various apps. I have tried to transfer as many apps as I can to my 8G SD card, but some apps you can not transfer.
Any suggestions?
Tags: memory issues, memory
asked 1 year, 3 months ago
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dejean
Fort Worth, TX
on SCH-M828C
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 1 year, 3 months ago
Customer Avatar
Username 
SamsungSupport9
-1point
0out of 1found this answer helpful.
answer 2
Theoretically speaking, if function overrules your desire to have a warrantee on your phone...
Rooting your phone voids the warrantee, but it would allow you to load an app to make you superuser, and then load another app to remove and backup (to sd and render unusable in backup form) preloaded programs like youtube, facebook and latin support. Disable updates to apps like maps after the first update... many other things you can do to prevent clutter. Clear application cache is a must!
There are other apps out there that will allow to be stored on the SD card other than the stock ones. For example, fbx for facebook. Widgets won't work from SD card.
I've heard about partitioning the SD card so the phone uses it as internal memory as well.
If nothing else, disable updates and clear cache.
answered 1 year, 3 months ago
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Starenska
Virginia
-1point
1out of 3found this answer helpful.
Question

why is it my phone wont allow me to scan barcodes?

i have downloaded all the free barcode scanner apps and none of them have worked for my phone. i have a QR scanner app and it works perfectly but only for QR codes.
Tags: apps, barcode scanner
asked 1 year, 3 months ago
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kloepfer8807
lebanon, indiana
on SCH-M828C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 3 months ago
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SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
answer 2
I have the Bar Code 4.0 app on my phone. It took a little getting used to, but it will work. You have to have the bar code completely in the rectangle on your screen, it has to be in focus, and you have to hold your phone really steady. If you are not on a wi fi network, but using 3G at the time it takes a little longer for it to scan.
answered 1 year, 3 months ago
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JTRich4
Madisonville, KY
0points
0out of 0found this answer helpful.
Question

Delete menu icon

I managed to duplicate messenger icon on screen. How do I delete 1 of them
Tags: applications
asked 8 months ago
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Rickster01
Tx
on SCH-M828C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi Rickster01,

Thank you for your inquiry. We understand that you would like to know how to delete a duplicate messenger icon on the screen of your Samsung SCH-M828C.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 5 months ago
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Samsung5
0points
0out of 0found this answer helpful.
answer 2
Hi Rickster01,

Thank you for your inquiry. We understand that you would like to know how to delete the duplicate messenger icon on the screen of your SCH-M828C.

Questions concerning the use of your handset are best addressed through your service provider.

StraightTalk Support Number: 1-877-430-2355

We thank you for your patronage of Samsung products.
answered 5 months ago
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SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

My phone shows it is charging all the time, even when it is not plugged in.

I turned it off, removed the battery and reset factory defaults and it still does it.
asked 1 year, 8 months ago
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Scott22440
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 7 months ago
Customer Avatar
Username 
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do I save pictures from MMS to my phone?

asked 1 year, 8 months ago
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Kaycie
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, you can only save the pictures in the message inbox as there is not configurable option to save them to your gallery.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 7 months ago
Customer Avatar
Username 
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Purchased Galaxy Precedent last week through Straight Talk, and did not get a full manual with phone. I did receive two quick reference manuals.

Can you please send me the owners manual.
thanks,
James
Tags: manual
asked 1 year, 7 months ago
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Jefuller
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you go to the Straight Talk Site & log into your account, click on the picture of your phone and it will take you to a link to download your manual.
answered 1 year, 6 months ago
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ChuckTNH
New Hampshire
0points
0out of 0found this answer helpful.
Question

how do i get the home key to work on my m828 phone?

asked 1 year, 7 months ago
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jd80sun
zanesville
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 7 months ago
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SamsungSupport9
0points
1out of 2found this answer helpful.
Question

Can I save pictures message to me to the gallery?

asked 1 year, 7 months ago
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aolroyd
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 7 months ago
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SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how to load music to galaxy precedent

how do you put music on this phone? it will not sync with my windows media player when plugged in. it says it's mp3 capable. and how come it didnt come with an instruction book. just a quick reference guide. i can not even find a user manual online. weird.
asked 1 year, 7 months ago
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Anonymous
on SCH-M828C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. All you need to do is to set the phone to Mass Storage by using a compatible USB data cable and a memory card inserted on the device for it to be recognized by your computer. If you wish to continue, follow the steps below.

STEPS:

> Ensure that the Memory Card is properly inserted into the device

NOTE: FOR Windows Vista/XP/7 OPERATING SYSTEM

>Make sure that USB debugging is unchecked:

• Select Menu
• Applications
• Select Settings
• Development
• Uncheck all three options (USB debugging, Allow mock location, Stay Awake)

*Connect the USB data cable to the device and a laptop or PC

(on the phone itself):

*Select Mass Storage
* After the USB icon appears in the Notification Drawer, pull it down
* Select USB Connected
* Select Mount

> On the PC, navigate to the Removable Disk assigned to the device. This can be done through the automatic pop up screen or ‘My Computer.

If these steps won’t work, try to check this stuff….

o Try using a different USB port
o Restart the PC and soft reset the phone
o Make sure that the USB cable is Samsung genuine accessory
o Try to check the removable storage through the "My Computer"

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 7 months ago
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SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Disable screen lock function during a call

How can you disable the screen lock function when you are on a call? This function is irritating, especially if you are having to use the keypad to enter information on automated VRU systems.
Tags: issue
asked 1 year, 7 months ago
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dejean
Fort Worth, TX
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also reach us via live chat at the following link: http://goo.gl/ZALJm

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 1 year, 7 months ago
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SamsungSupport11
Austin, Texas
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How do I use the numbers when using my keypad?

asked 1 year, 7 months ago
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mhlondon
on SCH-M828C
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answer 1
Thanks for your question!

Regarding your concern, please refer to the link and look under Section 3: Making and Answering Call.

http://downloadcenter.samsung.com/content/UM/201109/20110928043601227/SCH_M828_English_User_Manual.pdf

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 7 months ago
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SamsungSupport9
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How do I fix call lag, when someone calls me?

Sometimes, when friends or family calls me on the phone, it takes 6-7 rings before i get notification of the ring.
Tags: techincal support
asked 1 year, 7 months ago
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CrazyAxel
on SCH-M828C
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Hi CrazyAxel,

Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 7 months ago
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SamsungSupport11
Austin, Texas
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Question

How do you set speed dial numbers?

asked 1 year, 7 months ago
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josey1
on SCH-M828C
-1point
0out of 1found this question helpful.
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answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 7 months ago
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SamsungSupport11
Austin, Texas
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