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Customer Questions & Answers for
SCH-M828C

Customer Questions & Answers:
384 Questions
 | 
394 Answers

Questions & Answers for samsung SCH-M828C

Question

What system does this straight talk phone operate on? AT&T, Verizon or Sprint?

asked 2 years, 11 months ago
plumkrazy
on SCH-M828C
-2points
0out of 2found this question helpful.
4 answers
Answers
answer 1
Straight Talk is a service carrier provided by Trac Fone. Trac Fone uses Verizon towers to relay their signal.
answered 2 years, 7 months ago
JTRich4
Madisonville, KY
-5points
0out of 5found this answer helpful.
answer 2
I see that it uses Sprint now that I've already purchased it and no one told me that it didn't run off Verizon's or AT&T's towers. I did read somewhere that a conversion kit may be possible or a reconfiguration to run off of other towers may be possible if needed. I'm trying desperately to get the answer to this as my area doesn't have Sprint coverage and I'm very disappointed with this. One would think Straight Talk Customer Service or the store of which I purchased it would have told me this when I talked to them... but NO! So, since Verizon didn't want to lose money by having this Android Precedent run off of their towers, they made a deal with Sprint. Hence why this phone is run off of their towers. Total bummer but great for those of them who have Sprint as their main area.
answered 2 years, 9 months ago
halcyonmoon
Tamaqua, PA
+4points
4out of 4found this answer helpful.
answer 3
just got one and it uses sprint
answered 2 years, 9 months ago
jbob76
Madisonville
+5points
5out of 5found this answer helpful.
answer 4
Hello-

Thank you for the inquiry. It appears the Straight Talk is carried by Tracphone but please check with your local merchandiser for all the details. Thanks!
Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 2 years, 11 months ago
SamsungSupport12
-4points
0out of 4found this answer helpful.
Question

Phones Internal Memory

I noticed that the phone only comes with 284MB of internal memory, which can be quickly utilized from various apps. I have tried to transfer as many apps as I can to my 8G SD card, but some apps you can not transfer.
Any suggestions?
asked 2 years, 7 months ago
dejean
Fort Worth, TX
on SCH-M828C
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Theoretically speaking, if function overrules your desire to have a warrantee on your phone...
Rooting your phone voids the warrantee, but it would allow you to load an app to make you superuser, and then load another app to remove and backup (to sd and render unusable in backup form) preloaded programs like youtube, facebook and latin support. Disable updates to apps like maps after the first update... many other things you can do to prevent clutter. Clear application cache is a must!
There are other apps out there that will allow to be stored on the SD card other than the stock ones. For example, fbx for facebook. Widgets won't work from SD card.
I've heard about partitioning the SD card so the phone uses it as internal memory as well.
If nothing else, disable updates and clear cache.
answered 2 years, 7 months ago
Starenska
Virginia
-1point
1out of 3found this answer helpful.
answer 2
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

stand by battery time is only 36 hrs documentation says 14 days am recharging way too often

asked 2 years, 7 months ago
freeman1
on SCH-M828C
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
GPS, email, certain apps, and various other features drain battery, not to mention, pressing the top button to check time and notification icons activates the screen... 36 hours is pretty good assuming you are using the phone with other than stock (came with the phone) apps and set it up with things like email and facebook (which actively refreshes/updates using battery life). 14 days seems a bit mythical for common uses.
However, there are battery saving apps you can obtain from the "market".
answered 2 years, 7 months ago
Starenska
Virginia
0points
1out of 2found this answer helpful.
answer 2
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

What type of keyboard does this phone have?

asked 3 years ago
campercraig
Appleton, Wi
on SCH-M828C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
touch screen
answered 2 years, 11 months ago
mkasaoka
0points
0out of 0found this answer helpful.
answer 2
The Samsung SCH-M828C is a touchscreen phone, so it has a touchscreen keyboard (no slideout). At first this may be difficult to use, but this phone includes the ability to "Swype" the keys, so you never lift your finger except to separate words. For example, if you want to type "hello", you would initially place your finger on the "h" and drag your finger to the "e" then the "l" and then the "o", then you lift your finger and "hello" will be written on the screen. It takes some getting used to, but I have learned it fairly well in just a few days of texting.
answered 3 years ago
gatorguy69
0points
0out of 0found this answer helpful.
Question

I just purchased a samsung galaxy precedent thru straight talk and was wondering what the open port on top of the phone was for??

asked 2 years, 11 months ago
vogelbryan
on SCH-M828C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
headset
answered 2 years, 10 months ago
fingerssfv
Los Angeles
+3points
3out of 3found this answer helpful.
answer 2
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
-3points
0out of 3found this answer helpful.
Question

How do I save my pic from a message that I get from someone

I got some pic txt messages and I don't know how to save the pictures in my phone. Can you please help in this matter
asked 2 years, 11 months ago
Lori70
San Antonio
on SCH-M828C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Assuming you have an SD card, in the message, hold your finger on the picture, and select "copy attached to SD card".
This action will save it to SD card.
answered 2 years, 7 months ago
Starenska
Virginia
+2points
2out of 2found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, you can only save the pictures in the message inbox as there is not configurable option to save them to your gallery.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I delete individual photo albums that automatically synched via Google

asked 2 years, 9 months ago
tonjon1968
Murfreesboro, TN
on SCH-M828C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Wow! What kind of of cop out was that first answer!!! In order to delete folders from your gallery that were synced to your phone through facebook or picasa, it's simple. All you have to do is go into settings ---> accounts&sync ---> then choose your desired option from either "General sync settings" OR "Manage accounts" (to individually turn off sync in ur various accounts.) Hope this will be helpful to someone.
answered 2 years, 3 months ago
BCK1
MS
+2points
2out of 2found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

why is it my phone wont allow me to scan barcodes?

i have downloaded all the free barcode scanner apps and none of them have worked for my phone. i have a QR scanner app and it works perfectly but only for QR codes.
asked 2 years, 7 months ago
kloepfer8807
lebanon, indiana
on SCH-M828C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I have the Bar Code 4.0 app on my phone. It took a little getting used to, but it will work. You have to have the bar code completely in the rectangle on your screen, it has to be in focus, and you have to hold your phone really steady. If you are not on a wi fi network, but using 3G at the time it takes a little longer for it to scan.
answered 2 years, 7 months ago
JTRich4
Madisonville, KY
0points
0out of 0found this answer helpful.
answer 2
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Delete menu icon

I managed to duplicate messenger icon on screen. How do I delete 1 of them
asked 2 years ago
Rickster01
Tx
on SCH-M828C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi Rickster01,

Thank you for your inquiry. We understand that you would like to know how to delete the duplicate messenger icon on the screen of your SCH-M828C.

Questions concerning the use of your handset are best addressed through your service provider.

StraightTalk Support Number: 1-877-430-2355

We thank you for your patronage of Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
answer 2
Hi Rickster01,

Thank you for your inquiry. We understand that you would like to know how to delete a duplicate messenger icon on the screen of your Samsung SCH-M828C.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Details please...

I am considering this for a Christmas present, but before I actually take a leap into it, I would like to know the specifics. Namely, I'd like to know the amount of RAM, the Processor speed, whether or not there will be a Graphics Processor integrated or otherwise, and the Internal storage (not including the SD card). I already own a Samsung Intercept (virgin mobile) and a Samsung SyncMaster 570V TFT moniter. I love Samsung products. Please let me know the answer to these questions.
asked 3 years ago
Anonymous
Oak Ridge, TN 37830, USA
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

Please refer to the link below to find specifications on the SCH-M828C.

http://tracfone.deviceanywhere.com/straighttalk/home.seam?custId=STSAM828C&locale=en_US

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Can you disable unlock?

asked 3 years ago
Carlpiano
Arkansas
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Carlpiano,

Thanks for reaching out!

Please refer to the attached image for steps on disabling the lock feature on the SPH-M828C.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
Image(s)
User submitted image
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
-2points
0out of 2found this answer helpful.
Question

what drivers do i need so that i can connect my phone to my sony laptop pc windows 7. i want to be able to manage my sd card while it is in my phone

when i connect the usb to my pc it does't reconize the phone. what can i do. please help. thx
asked 3 years ago
mercseal
mesa,az. USA
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

How do I sync my Precedent with my PC?

When I tried Samsung Kies it said I have to have a pc suite that is not an option on the Precedent.
asked 3 years ago
Cbeheler
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
-3points
0out of 3found this answer helpful.
Question

Are we able to replace the stock ringtones with ringtones of our choice?

asked 3 years ago
StevenFarmvillian
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can select a ringtone from a song/music/sound effect/etc. you have transferred to your phone. Once it is on your phone, select music icon. It should show all of your songs/music/sound effects available on your phone. Highlight the song/music/sound effect you would like to use as a ringtone and push the menu icon at the bottom left of your phone. One of the options available should be "use as ringtone". As a result, the song/music/sound effect will now also be found on your ringtone list which is in your settings. Choose which contact you wish to assign a ringtone. Once they are on your screen, push menu again and select "assign ringtone" and then choose whichever ringtone you would like for that contact. In addition to the ones included on your phone at purchase, it should also now have those you have downloaded and created as ringtones.
answered 2 years, 11 months ago
shorethingprods
0points
0out of 0found this answer helpful.
Question

Why are my photos suddenly black and white?

asked 2 years, 11 months ago
rskruch
usa
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello!

Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner. For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 2 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

My phone shows it is charging all the time, even when it is not plugged in.

I turned it off, removed the battery and reset factory defaults and it still does it.
asked 2 years, 11 months ago
Scott22440
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do I save pictures from MMS to my phone?

asked 2 years, 11 months ago
Kaycie
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, you can only save the pictures in the message inbox as there is not configurable option to save them to your gallery.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i assign ringtones to contacts

asked 2 years, 11 months ago
justajackie
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When you have the contact info on the screen for the person you would like to assign a ringtone, select the menu icon (far left). Then choose "options". One of the options offered is "Select Ringtone"
answered 2 years, 11 months ago
shorethingprods
0points
0out of 0found this answer helpful.
Question

how to add ringtones galaxy precedent

asked 2 years, 11 months ago
answerman
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

After charging my phone, when I unplug it, I cannot use it unless I reboot it. Is this normal?

Also, I note that when the phone is plugged in for charging that the phone cannot be used and phone calls do not ring and go right to voice mail, unless I reboot the phone. Again, is this normal?
asked 2 years, 11 months ago
shorethingprods
on SCH-M828C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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