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Customer Questions & Answers for
samsung Samsung Galaxy Tab™ 10.1 (U.S. Cellular)

Customer Questions & Answers:
234 Questions
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246 Answers

Questions & Answers for samsung Samsung Galaxy Tab™ 10.1 (U.S. Cellular)

Question

Where is the HEX/IMEI number?

I have a Samsung Galaxy Tab™ 10.1, and I have tried to register it. Part of the registration process asks for an HEX/IMEI number. However, I do not know where this is. The registration process implies that it would show a picture of where to find this, but the little pop up just has a camera icon as though it were a place holder. Where on/in my tablet can I find the HEX/IMEI number?
asked 2 years, 2 months ago
Anonymous
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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1 answer
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answer 1
Thank you for contacting Samsung.

According to the product manual, the IMEI or MEID or Serial Number can be found (i) on the Product box; (ii) on the Product information screen, which can be found under “Settings;” (iii) on a label on the back of the Product beneath the battery, if the battery is removable; and (iv) on the outside of the Product if the battery is not removable.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manuals & software downloads.

http://www.samsung.com/us/support/owners/product/SCH-I905

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
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Question

When is Touchwiz going to be available for the Verizon version of the Galaxy Tab 10.1?

asked 2 years, 10 months ago
tcoole
Apex, NC
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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5 answers
Answers
answer 1
there doing a app for that
answered 2 years, 6 months ago
Floydsprite
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answer 2
Is finally coming. There is a verizon announcement on their website dated December 29 , 2011.
I don't know if they are holding it back due to the bugs.

Either way Verizon is limiting the Voice ip capability of the tablet. Forget about making calls with Google Voice or Viber.

I went to the store yesterday and they told me they are pushing the update as we speak, is now a matter of luck to see when we will able to get it.
answered 2 years, 6 months ago
GeraLuna
Tampa, Fl
0points
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answer 3
I'd take this a step further - and believe that TouchWiz for the 4G (VZW) Tab 10.1 may be halted due to the fact that ICS (Ice Cream Sandwich) is probably in the works for the Tabs. It really wouldn't make sense to spend dev time and resources on a Honeycomb overlay since ICS is due out soon.

That being said - I would love to know when ICS is expected on the Tabs.
answered 2 years, 8 months ago
Serpico
+1point
1out of 1found this answer helpful.
answer 4
I was just on with tech support - I had the exact same question! I was advised the touchwiz upgrade was halted and Samsung needs to do some enhancements. They still have no idea when this will be released. If my company did QA like this, we would be out of business! Do I really have to buy an iPad 2 to run CISCO VPN?
answered 2 years, 10 months ago
hherifor
colorado springs
0points
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answer 5
Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products at this time.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

how to move apps to sd card

asked 2 years, 8 months ago
Anonymous
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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2 answers
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answer 1
Goto the Android Market, and download ESFileExplorer. I use this all the time to move/copydelete files to/from the SD card.
answered 2 years, 8 months ago
Serpico
0points
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answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

Why does my tab have a oily looking mark on the screen that won't go away.

It happened on my first tab and i returned it. Now it has happened again on the second. Did i just get two of a bad batch?
asked 2 years, 10 months ago
Harry1337
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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2 answers
Answers
answer 1
They are called "Newton Rings", and Samsung is aware of the issue. I too have just sent back my VZW Tab 10.1 to have this repaired.

According to the research I have done online - it is happening to a good collective of Tab owners. Some report subsequent failures and some report the problem fixed after repairs.

It may have been a bad batch - but I tend to believe it was a bad screen design that Samsung appears to be replacing with a better piece of glass.

FYI the "Newton Rings" are reportedly caused by distorting the Tab itself - some folks claim that if the Tab is placed in the Samsung "Book Cover" the cover itself causes the device to "flex/distort" thereby causing the rings.
answered 2 years, 8 months ago
Serpico
0points
0out of 0found this answer helpful.
answer 2
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
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Question

can i use my 4g tablet (verizon) overseas

hi ! can i checked if i owned a verizon 4g tablet, if i were to pass it to one of my relative in singapore, if they want to use the 4g, can they get their local provider to be use in that country.
does verizon lock the tablet ? if it is locked , how can i unlock it in singapore ? will there be any charge to it for unlocking the tablet?
asked 2 years, 2 months ago
sfans
United States
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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2 answers
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answer 1
Vz will charge you to use it overseas but its best to do it that way then use a 3rd party on your own as it costs an arm and a leg. We had one lady come back with a 3000 bill cause she forgot to let us know so we could let Vz know. In the long run unless you use a hotspot wifi go through Vz.
answered 2 years, 1 month ago
Nightwchtr
Sterling, VA
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

To unlock the tablet, you will have to go to Verizon for assistance. I also suggest consulting with the service provider in Singapore to see if there is 4G capabilities.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 2 months ago
SamsungTech05
0points
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Question

How does a person transfer movies on the tablet?

asked 2 years, 10 months ago
Tlcbunch
chandler
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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2 answers
Answers
answer 1
You have to sync up your tablet to your PC and tx it that way
answered 2 years, 1 month ago
Nightwchtr
Sterling, VA
0points
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answer 2
Hi there,

Thanks for reaching out to us for support.

Please cut and paste the link below into your web browser. There you will find the tutorial which will guide you through transferring videos and image files between the Galaxy Tab 10.1 and a PC.

http://support.vzw.com/clc/devices/knowledge_base.html?id=43836

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

how to install microsoft word or microsoft excel 2010 in my samsung tablet?

asked 2 years, 9 months ago
ht2725
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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2 answers
Answers
answer 1
You can't install MS Office products, however there are two alternatives that I use that work well on simple/moderately complex documents. Go to the Android Market and search for QuickOffice and/or Documents To Go. Make sure you look for the Tablet versions.
answered 2 years, 8 months ago
Serpico
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Please visit the Android Market at www.market.android.com to search for a third party application that allows Microsoft Office document editing.

You may also use the Market application that is preinstalled on the tablet, to access the Android Market.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
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Question

Do I need Touchwiz update?

Apparently I do not have Touchwiz on my tablet (no arrow in center bottom of screen). I have had the tablet three months and this update has not been pushed to me. Is it necessary for my model/SN?

IMEI 990000244090025

Thanks!
asked 2 years, 9 months ago
Maryet
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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2 answers
Answers
answer 1
If you own a Verizon 4G Tab 10.1 then TouchWiz is not yet available. Only WiFi only models support TouchWiz currently.
answered 2 years, 8 months ago
Serpico
+1point
1out of 1found this answer helpful.
answer 2
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
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Question

What is the functional space in this tablet?

Is the storage space in the tablet actually 16GB or is it like phones and PMPs where the drive is formatted and actually less than what's written on the box?
asked 2 years, 9 months ago
TheLoiProject
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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2 answers
Answers
answer 1
16GB functional space ends up being approx 13-14GB Usable. Then minus any space used by your apps, music, pix, videos, etc.
answered 2 years, 8 months ago
Serpico
+1point
1out of 1found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

Rename Samsung Galaxy Tab 10.1

how do I give the tablet a new name? When I connect it to other devices it shows as: samsung sch-I905, I would like to change it to its phone number.
asked 2 years, 8 months ago
atashcraft
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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2 answers
Answers
answer 1
If you are referring to bluetooth connectivity:

Settings->Wireless & Networks->Bluetooth Settings .. turn BT on, then set name appropriately.
answered 2 years, 8 months ago
Serpico
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry.

Please follow the steps below:

Change the tablet's Bluetooth name

Your tablet has a generic Bluetooth name by default, which is visible to other devices when you connect them. You can change the name so that it is more recognizable.

From a Home screen, touch Apps
Touch Settings
Touch Wireless and network
Touch Bluetooth to turn on Bluetooth (if off)
Touch Bluetooth settings
Touch Device name
Enter a name, and touch OK when finished

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Media Hub Redemption?

I entered my redemption code and the card says it has already been used when I actually try to download a movie. Help! It was a $25 card that I was so happy about but now I cannot use it.
asked 2 years, 11 months ago
jonvitus
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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1 answer
Answers
answer 1
Hello!

Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner. For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 2 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Samsung Galaxy Tab 10.1 (Verizon 4G LTE). Does it work in 3G GSM networks?

I travel a lot in Europe where there are 3G GSM networks.Is Samsung Galaxy Tab 10.1 (Verizon 4G LTE version) compatible with 3G GSM networks or it only works in USA in Verizon's network?
asked 2 years, 10 months ago
Silvio
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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1 answer
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answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
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Question

How do i connect this tablet to my mac book pro?

asked 2 years, 10 months ago
rjacques
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=2076&PROD_ID=2084&AT_ID=379142

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
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Question

What's the best app to use for texting on Samsung Galaxy Tab 10.1 Verizon 4G LTE

I was told by Verizon sales rep that I could text from tablet using my cell phone number. Obviously he was wrong, but what is the best app you recommed, that's free, for texting. I want an app that others don't have to have in order for me to text them. It sure would be nice if you had an upgrade that allowed texting. That's one of the main things I do for my business and one of the main reasons I bought the device. Also, it would be nice if your web page had links to search for apps that work specifically on a certain product. Not all Android apps work well on my tablet, so I'm spending alot of time uninstalling and starting over. I love the tablet, but it's missing some important features, like the texting ability and printing emails ability, etc.
asked 2 years, 10 months ago
robbirenee
Swartz Creek, MI
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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Answers
answer 1
Hello-

Thank you for the inquiry. I’m sorry but we can’t recommend or support 3rd party apps. Please search the Android Market for recommendations and reach out to the Application Developer for support.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 2 years, 10 months ago
SamsungSupport12
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Question

i have the samsung galaxy 10.1 sch-i905. i believe it is called the 7100. the newer model 7500 has a much better gui and features.

is there a way to upgrade to the newer GUI of the 7500 and get features like kies and everything else?
asked 2 years, 10 months ago
explorer05
canada
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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answer 1
Hi Explorer05,

Thanks for your question!

Unfortunately, we can only support US customers and products through this forum. Please reach out to Samsung Canada via the link provided below.

http://goo.gl/OKYco

Thanks for you continued interest in Samsung products!
Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
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Question

Tablet not recognized by windows XP?

My computer will not recognize the Samsung tablet (SCH-I905)
Because my computer wont read it I cannot access it as a mass storage device.
Im using Windows XP Professional 2002.
I downloaded the driver from the Samsung website but it still does not work.
asked 2 years, 10 months ago
angiedps
California
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
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Question

code 28 error

when i tried to connet my SCH-i905 with other device (laptop) through Bluetooth, send me message error code 28. I tried to microsoft update but don't find the controler
asked 2 years, 10 months ago
juan16
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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answer 1
Hi there,
Thanks for reaching out for support. This issue is best address by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also reach us via live chat at the following link: http://goo.gl/ZALJm

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
-1point
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Question

Why is there no texting on the Samsung Tab 10.1, 4G SCH-I905?

Just wondering why you would leave off the texting on the 4G SCH-I905 Tablet. I think I'm going to return it. I got it about a week ago, being told by Verizon that it had texting and it doesn't. The 7" Samsung tab has the same texting button as the Android phones (it says Messaging with a green square smiley face as the icon). I bought this devise to help me run my business and I can't even text anyone. The stupid Google Talk and the other I.M. services available all have their issues. Google Talk only works if I can get the person I'm texting to download it and many of them can't even get it on their devise. The same thing is true with most of the texting apps available. TextPlus is probably the best one, but I can't receive photos, or can't send them (can't remember which it is). I sure hope you're going to do a system upgrade to add texting, or you'll lose alot of customers to other devises that do text. I just bought a tablet for someone else in my company yesterday, and I didn't buy a Samsung because of the lack of texting. I plan on buying other tabs, but won't do it now because of this obvious mistake that Samsung made on the 10.1 Tab.
asked 2 years, 10 months ago
robbirenee
Swartz Creek, MI
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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answer 1
Pertaining to your query, you will need to download a 3rd party app unfortunately we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
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Question

How Do I print

asked 2 years, 10 months ago
kent99
Home
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
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answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
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Question

i need to turn off the lock and password unlock for use in the cockpit while flying

i've tried all the choices and the galaxy still requires my password when starting. Won't be acceptable in the cockpit environment. when i need a chart or approach plate can't go through the additional steps.
asked 2 years, 10 months ago
DocBrad
USA
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
-1point
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answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=2076&PROD_ID=2084&AT_ID=379574

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=2076&PROD_ID=2084&AT_ID=379805

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
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