Search Samsung

Looking for Answers about samsung Samsung Galaxy Tab™ 10.1 (U.S. Cellular)?

Choose a Category
AppstoreApps(Q:636 A:259)
Battery(Q:1 A:0)
Chargers(Q:2 A:1)
Dishwashers(Q:14 A:23)
Dryers(Q:41 A:49)
Electric Ranges(Q:82 A:109)
French Door(Q:3 A:4)
Gas Ranges(Q:95 A:121)
Induction(Q:6 A:7)
LCD(Q:3 A:3)
LED Lighting(Q:2 A:3)
Microwaves(Q:113 A:165)
Pedestals(Q:8 A:7)
Side Vent Kit(Q:6 A:5)
Top Load Washers(Q:38 A:69)
UHD TV(Q:40 A:35)
Verizon Wireless(Q:109 A:125)
Washers(Q:20 A:32)
Water Filters(Q:14 A:14)
Shop now at Samsung
or
Choose a Category
See all Samsung Questions and Answers US Cellular Tablets Q & A

Customer Questions & Answers for
Samsung Galaxy Tab™ 10.1 (U.S. Cellular)

Customer Questions & Answers:
234 Questions
 | 
246 Answers

Questions & Answers for samsung Samsung Galaxy Tab™ 10.1 (U.S. Cellular)

Question

How do I connect 10.1 Tablet to PC using USB cable?

Galaxie Tab 10.1 Verizon 32 GB SCH-1905. I downloaded the USB driver onto my PC (Windows XP Service Pack 3) and plug in tablet via USB cable: nothing happens. Computer is not seeing tablet. Same result on PC at home. What else should I do?.
asked 2 years, 10 months ago
peayday
Playa del Rey, CA
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When is Touchwiz going to be available for the Verizon version of the Galaxy Tab 10.1?

asked 3 years ago
tcoole
Apex, NC
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
5 answers
Answers
answer 1
there doing a app for that
answered 2 years, 7 months ago
Floydsprite
0points
0out of 0found this answer helpful.
answer 2
Is finally coming. There is a verizon announcement on their website dated December 29 , 2011.
I don't know if they are holding it back due to the bugs.

Either way Verizon is limiting the Voice ip capability of the tablet. Forget about making calls with Google Voice or Viber.

I went to the store yesterday and they told me they are pushing the update as we speak, is now a matter of luck to see when we will able to get it.
answered 2 years, 7 months ago
GeraLuna
Tampa, Fl
0points
0out of 0found this answer helpful.
answer 3
I'd take this a step further - and believe that TouchWiz for the 4G (VZW) Tab 10.1 may be halted due to the fact that ICS (Ice Cream Sandwich) is probably in the works for the Tabs. It really wouldn't make sense to spend dev time and resources on a Honeycomb overlay since ICS is due out soon.

That being said - I would love to know when ICS is expected on the Tabs.
answered 2 years, 9 months ago
Serpico
+1point
1out of 1found this answer helpful.
answer 4
I was just on with tech support - I had the exact same question! I was advised the touchwiz upgrade was halted and Samsung needs to do some enhancements. They still have no idea when this will be released. If my company did QA like this, we would be out of business! Do I really have to buy an iPad 2 to run CISCO VPN?
answered 2 years, 11 months ago
hherifor
colorado springs
0points
0out of 0found this answer helpful.
answer 5
Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products at this time.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Why does my tab have a oily looking mark on the screen that won't go away.

It happened on my first tab and i returned it. Now it has happened again on the second. Did i just get two of a bad batch?
asked 2 years, 11 months ago
Harry1337
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
They are called "Newton Rings", and Samsung is aware of the issue. I too have just sent back my VZW Tab 10.1 to have this repaired.

According to the research I have done online - it is happening to a good collective of Tab owners. Some report subsequent failures and some report the problem fixed after repairs.

It may have been a bad batch - but I tend to believe it was a bad screen design that Samsung appears to be replacing with a better piece of glass.

FYI the "Newton Rings" are reportedly caused by distorting the Tab itself - some folks claim that if the Tab is placed in the Samsung "Book Cover" the cover itself causes the device to "flex/distort" thereby causing the rings.
answered 2 years, 9 months ago
Serpico
0points
0out of 0found this answer helpful.
answer 2
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Do I need Touchwiz update?

Apparently I do not have Touchwiz on my tablet (no arrow in center bottom of screen). I have had the tablet three months and this update has not been pushed to me. Is it necessary for my model/SN?

IMEI 990000244090025

Thanks!
asked 2 years, 10 months ago
Maryet
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If you own a Verizon 4G Tab 10.1 then TouchWiz is not yet available. Only WiFi only models support TouchWiz currently.
answered 2 years, 9 months ago
Serpico
+1point
1out of 1found this answer helpful.
answer 2
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how to move apps to sd card

asked 2 years, 9 months ago
Anonymous
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Goto the Android Market, and download ESFileExplorer. I use this all the time to move/copydelete files to/from the SD card.
answered 2 years, 9 months ago
Serpico
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

How does a person transfer movies on the tablet?

asked 2 years, 11 months ago
Tlcbunch
chandler
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You have to sync up your tablet to your PC and tx it that way
answered 2 years, 2 months ago
Nightwchtr
Sterling, VA
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thanks for reaching out to us for support.

Please cut and paste the link below into your web browser. There you will find the tutorial which will guide you through transferring videos and image files between the Galaxy Tab 10.1 and a PC.

http://support.vzw.com/clc/devices/knowledge_base.html?id=43836

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

how to install microsoft word or microsoft excel 2010 in my samsung tablet?

asked 2 years, 10 months ago
ht2725
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You can't install MS Office products, however there are two alternatives that I use that work well on simple/moderately complex documents. Go to the Android Market and search for QuickOffice and/or Documents To Go. Make sure you look for the Tablet versions.
answered 2 years, 9 months ago
Serpico
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Please visit the Android Market at www.market.android.com to search for a third party application that allows Microsoft Office document editing.

You may also use the Market application that is preinstalled on the tablet, to access the Android Market.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

What is the functional space in this tablet?

Is the storage space in the tablet actually 16GB or is it like phones and PMPs where the drive is formatted and actually less than what's written on the box?
asked 2 years, 10 months ago
TheLoiProject
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
16GB functional space ends up being approx 13-14GB Usable. Then minus any space used by your apps, music, pix, videos, etc.
answered 2 years, 9 months ago
Serpico
+1point
1out of 1found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

Rename Samsung Galaxy Tab 10.1

how do I give the tablet a new name? When I connect it to other devices it shows as: samsung sch-I905, I would like to change it to its phone number.
asked 2 years, 9 months ago
atashcraft
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If you are referring to bluetooth connectivity:

Settings->Wireless & Networks->Bluetooth Settings .. turn BT on, then set name appropriately.
answered 2 years, 9 months ago
Serpico
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry.

Please follow the steps below:

Change the tablet's Bluetooth name

Your tablet has a generic Bluetooth name by default, which is visible to other devices when you connect them. You can change the name so that it is more recognizable.

From a Home screen, touch Apps
Touch Settings
Touch Wireless and network
Touch Bluetooth to turn on Bluetooth (if off)
Touch Bluetooth settings
Touch Device name
Enter a name, and touch OK when finished

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

can i use my 4g tablet (verizon) overseas

hi ! can i checked if i owned a verizon 4g tablet, if i were to pass it to one of my relative in singapore, if they want to use the 4g, can they get their local provider to be use in that country.
does verizon lock the tablet ? if it is locked , how can i unlock it in singapore ? will there be any charge to it for unlocking the tablet?
asked 2 years, 3 months ago
sfans
United States
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Vz will charge you to use it overseas but its best to do it that way then use a 3rd party on your own as it costs an arm and a leg. We had one lady come back with a 3000 bill cause she forgot to let us know so we could let Vz know. In the long run unless you use a hotspot wifi go through Vz.
answered 2 years, 2 months ago
Nightwchtr
Sterling, VA
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

To unlock the tablet, you will have to go to Verizon for assistance. I also suggest consulting with the service provider in Singapore to see if there is 4G capabilities.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 3 months ago
SamsungTech05
0points
0out of 0found this answer helpful.
Question

I have model # SCHI905UKV Verizon tablet. I downloaded the KIES software and connect it using the USB cable. I

It display s connecting but never times out. Went to toools and reloaded the USB driver and still can not connect. Please advise what could be wrong. Running Windows 7 32 bit. THe port is com port 12 and does see the samsung. Please advise next steps.
asked 3 years ago
Chris1957
Pittsburgh
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. We are sorry to hear you are having trouble with your Samsung Galaxy Tab. To give you the best possible support with this subject please call Samsung Customer Support on our toll free number 1-800-726-7864 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
answered 3 years ago
SamsungSupport12
-4points
0out of 4found this answer helpful.
Question

Samsung Galaxy Tab 10.1 (Verizon 4G LTE). Does it work in 3G GSM networks?

I travel a lot in Europe where there are 3G GSM networks.Is Samsung Galaxy Tab 10.1 (Verizon 4G LTE version) compatible with 3G GSM networks or it only works in USA in Verizon's network?
asked 3 years ago
Silvio
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

My Galaxy won't turn on

I charged it over night - won't turn on at all
asked 2 years, 11 months ago
tgiachino
Troy, MI
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

The search button on web pages, including the Samsung home page and Google search doesn't work when I press it

search button doesn't work on google and other pages
asked 2 years, 11 months ago
dauten
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

media hub

how do i add a device to my media hub account? I purchased a movie and I cant download it
asked 2 years, 11 months ago
stafanick
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset and attempting again. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do i connect this tablet to my mac book pro?

asked 2 years, 11 months ago
rjacques
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=2076&PROD_ID=2084&AT_ID=379142

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i print something from my samsung galaxy tablet

asked 2 years, 11 months ago
curleyredd
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

When will touchwiz be available for my Verizon 10.1 tablet?

Hardware Verison i905.02
Model SCH-I905
Build Number HMJ37.EG01.SCH-I905.EG01
asked 2 years, 11 months ago
hherifor
colorado springs
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.
Thank you for your understanding and patience.
Technical Support
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Finding an application that will allow my Galaxy10.1 to stream Netflix

I can't believe that this hasn't been done already. Having purchased this wonderful tablet and shocked to discover that netflix streaming doesn't work
asked 2 years, 11 months ago
BobfromBoston
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I get my desktop to recognize my tablet

I own a Galaxy Tab 10.1 purchased from Verizon w a data plan the last week of this August. I can not get the Kies or AllShare software on my Windows 7 (64 bit) desktop to recognize or connect with the tablet when I plug in the USB connection. I have tried downloading the updated drivers. My desktop does recognize the tablet through File Explorer as a media device SCH-I905 with a drive called "Tablet". Kies just shows "Connecting ..." and the arrows just keep spinning under Connected devices. File Explorer does not offer the option to share the table folders.

Please help.
asked 2 years, 11 months ago
Bberndt1
Fairfax, VA - home
on Samsung Galaxy Tab™ 10.1 (U.S. Cellular)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the inquiry.

We are sorry to hear you are having trouble with your Samsung Galaxy Tab. To give you the best possible support with this subject please call Samsung Customer Support on our toll free number 1-800-726-7864 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService
Thank you for your continued interest in Samsung products.
answered 2 years, 11 months ago
SamsungSupport12
-2points
0out of 2found this answer helpful.
1 2 3 4 5 ... 12 next>>
Copyright © 1995-2014 SAMSUNG All rights reserved.