Looking for Answers about samsung (Unknown)?

Tap "apps" on thew lower right of the home screen (unless you've moved your home screen - it's on the lower right of some screen) which is a grid of white squares. It gives you a series of screens of apps that are standard one. If it happened to be an app that you downloaded you'd need to tap the arrow pointing down on the right.
Hold your finger on the app and your home screens will come up in the background and you just drag it where you want it to go.

Hi TomHNJ,

Thank you for your inquiry. We understand your concern about the camera quality of your phone.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

You may perfom the following troubleshooting steps if you think that the quality of the camera on your phone has problems:

· Please try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes.

· If the soft reset won’t work, we recommend you to do a Factory Reset.

You may use the link provided below for steps on how to do a Factory Reset.

Note: Please copy and paste the entire link on the address bar of your search engine.
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00048008&fm_seq=52148

If any of these won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.

Hi 3ga2mp3,

Thank you for your inquiry. We understand that you would like to know how you can convert voice recording you record using your phone.

We do not support the use of 3rd party applications and services with any of our devices.  For this reason, we do not have information compiled on possible resources. We do apologize for any inconvenience this may have caused you.

The suggestion we can offer would be to search the internet or you can go to the Play Store to locate an application that will suit your needs.

We appreciate your continued interest in Samsung products.

Hi thomasr1950,

Thank you for your inquiry. We understand that you want to put back your favorite icons on your phone, SCH-I535 and on its Home screen. We do apologize for any inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

Please follow the steps below to add or remove shortcuts:
To add:
-Touch and hold a shortcut, then drag it from the
Primary Shortcuts to the Home screen, or from the
Home screen to the Primary Shortcuts.
To remove:
-Touch and hold the shortcut until Remove appears,
then drag the shortcut to the Remove icon.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS (Automated Response System) at http://www.samsung.com/support

We appreciate your continued interest in Samsung products.

Hi Pattyant,

Thank you for your inquiry. We understand that you would liek to know if your phone, SCH-I535, has an IR port.

There's no IR port on your phone and to use your phone as a remote control for your television, you may try downloading a third party application from the Google Play Store to have this functionality.

Please bear in mind that Samsung does not support the use of any third party application with our handsets. If you will be having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

Thank you for your continued interest in Samsung products.

Hi Pagman,

Thank you for your inquiry. We understand that MTP USB device driver is not installing when you connect your phone, SCH-I535 to your Windows 7 PC. We do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software. You may also try to restart your computer.

You may try uninstalling and reinstalling Kies.

You may use the link provided below for Kies download.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/kies/

You may use the link provided below for video tutorials for Samsung Kies.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045731&fm_seq=48437

You may use the link provided below for support on Kies.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00029012&fm_seq=29180

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Hi there,

Thank you for your inquiry. We understand that you would like to know how to do a remote swipe because your phone, SCH-I535 was stolen and we're sorry to hear that.

Samsung doesn't have a software for remote swipe.

What we can advise you is that you may try to contact your Service Provider for options for stolen phones.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Hi Missquote2,

Thank you for your inquiry. We understand that you would like to know if the group messaging capability enhancements be included in the next software update.

We always appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

We are unable to speculate when/if a software revision with this feature might be available due to the fact that this might lead to inaccurate information and confusion.

Please feel free to check with us periodically for updates.

Should this become available for Samsung US handset, it will be posted on our website in the Samsung Download Center or you will be informed by your Service Provider.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Hi dmcpilot,

Thank you for your inquiry. We understand that you upgraded your SCH-I535 to Android 4.1 Jelly Bean and after the upgrade, the 1x1 email widget is gone. We also understand that you either like the widget back or have a substitue or it. We do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

You may check if that widget is still installed on your phone by following the steps provided below:

1. From the Home screen, tap Menu key > Settings > Application Manager.
2. Slide to left until All Tab is reached.
3. Look for the Email Application.

If it is still on your Application Manager, you may look at the Applications to check if it is there and you can put in on the Home screen again.

You may use the link provided below for the steps on how to customize the Home screen of your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7321&prd_ia_cd=N0000006&map_seq=81340

If you're not able to find the Email Application, you may perform a factory data reset on your phone. This will delete all the information inside your phone and return your phone to its factory defaults so we advise you to back-up first the contents on your phone.

You may use the link provided below for the steps on how to back-up and restore contents on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00029017&fm_seq=29185

You may use the link provided below for the steps on how to perform a factory data reset on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00048008&fm_seq=52148

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Hi NevadaVET,

Thank you for your inquiry. We understand that you would like to know if we offer discounts for Veterans of Seniors.

For the discounts and promos, we advise you to contact your Service Provider to check if they have discount options for the Veterans of Seniors.

You may reach Verizon at 1-800-922-0204 for further assistance.

We appreciate your continued interest in Samsung products.

Hi Tedjones,

Thank you for your inquiry. We understand that your computer doesn't recognize your SCH-I535 and you already downloaded all the drivers over and over but still it is not working. We do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

Please restart your computer to also refresh its software.

You may try to uninstall and then re-install again the USB drivers for your phone on your computer.

You may use the link provided below to get to the page of where you can download a driver for your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000006&prd_mdl_cd=SCH-I535RWBVZW&prd_mdl_name=SCH-I535

Once you get to the page using the link, scroll down and click on the second tab for Manuals & Downloads, click on the second tab for Software, click on the EXE blue button to download drivers.
Note: Please copy and paste the entire link on the search engine.

You may also use Kies to be able to manage music, movies and photos. Backup precious contacts and calendars. Or download apps and podcasts and automatically upgrade device firmware. Kies conveniently syncs your life across all your devices.

You may use the link provided below for Kies support.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00029012&fm_seq=29180

You may use the link provided below for the steps on how to transfer files between your phone and a PC.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7355&prd_ia_cd=N0000006&map_seq=81380

You may use the link provided below for the steps on how to transfer files between your phone and a Mac.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7356&prd_ia_cd=N0000006&map_seq=81391

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

4G LTE? You should not have to do anything is your carrier supports 4G, and if you have 4G in your area. Who is your provider? Not all areas are serviced in 4G by some providers.

Hello and thanks for reaching out!

It appears we need to do more troubleshooting. Reach out to us on Fb or twitter, you can also contact 1-888-987- 4357. Look below for our links to support.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

Hold down the Home button (the only real button on the front of the phone) and after a few seconds a menu will pop up on the bottom of the screen. Select "Task Manager". From there, you should be able to end all running apps, or just end a specific one.

Hello and thanks for reaching out!

The update is 62 MB make sure your device has enough space also fully charge your device and connect to a wifi network.
If the above steps do not work you can try using Kies software on your computer to update, here is a link to download Kies http://bit.ly/tSIpju

If you need additional assistance please contact us again. You can also reach out to us via Twitter or Facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm

Reverendc,

Thanks for reaching out. At this time an extended battery is not available for the Galaxy S III.

Here is a list of battery options available - bit.ly/Pk4r6D.

Thank you.

Hi!

Thanks for your question! We will need more information to better support this inquiry. You can reach out to us on Facebook- www.facebook.com/SamsungSupport
or Twitter- @SamsungSupport. Thanks!

Hi!

Thanks for your question! We will need more information to better support this inquiry. You can reach out to us on Facebook- www.facebook.com/SamsungSupport
or Twitter- @SamsungSupport. Thanks!

Hi!

Thanks for your question! We will need more information to better support this inquiry. You can reach out to us on Facebook- www.facebook.com/SamsungSupport
or Twitter- @SamsungSupport. Thanks!

Hello and thanks for reaching out!

You can add a personal ringtone form the sounds stored on your device by touching Go To My Files and finding the file. You may also want to explore the Play Store for apps that allow this as well.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

If you have an extra minute, it'd be great if you could take this survey to let us know how we're doing: http://svy.mk/SskOMy.