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Customer Questions & Answers for
Samsung Fascinate™ Android Smartphone

Customer Questions & Answers:
5,689 Questions
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5,810 Answers

Questions & Answers for samsung Samsung Fascinate™ Android Smartphone

Question

How can you lock the phone while on a call?

I continuously hang up on people, push the mute button, or press the speakerphone while on a call. Is there any way to lock the phone so that my "cheek/face" doesn't accidentally press any buttons while on a call? This is very aggravating, and the only downside to the Fascinate.
asked 3 years, 6 months ago
tnfem73
Oliver Springs, TN
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tnfem73!

Thank you for your inquiry. You can just press the power button once to lock the screen of your Samsung Fascinate (SCH-I500).

We sincerely apologize for any inconvenience this presents.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

When can I expect to see an OS update for my Samsung Fascinate?

When I purchased the phone, I was under the impression that Android updates would automatically push. Now I see that even the far inferier handsets already have 2.2 but not mine.
asked 3 years, 6 months ago
Anonymous
Iowa
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. We are unable to speculate when this might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center. Please feel free to check back with us periodically for updates.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

why am i getting my yahoo emails in two different places

asked 3 years, 6 months ago
kitkathryn
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kitkathryn!

Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

MY DISPLAY TURNS OFF AFTER ABOUT 3-5 SECONDS WHEN IM MAKING A PHONE CALL OR ENTERING MY PASSWORD FOR VOICEMAIL. WHY? HOW DO I CHANGE THIS SETTING?

asked 3 years, 6 months ago
Anonymous
VIRGINIA
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Regarding on your concern, please see the following instructions on how to change the display settings on your Samsung Fascinate (SCH-I500):

***Screen timeout***

Set the length of delay between the last key press or screen touch and the automatic screen timeout (dim and lock).

1. From the Home screen, touch Menu > Settings > Sound & display > Screen timeout.
2. Touch a setting to select it.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

When is the fascinate going to be updated to Froyo 2.2

asked 3 years, 6 months ago
jaynec89
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jaynec89!

Thank you for your inquiry.

We do apologize for the inconvenience if any. However as of the moment, Samsung is unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on Samsung website in the Samsung Download Center.

Thank you for your understanding and patience.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

When is 2.2 going to be available, either over the air or to download? Please e-mail me back ASAP.

asked 3 years, 6 months ago
Anonymous
Appleton, WI
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

We do apologize for the inconvenience if any. However as of the moment, Samsung is unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on Samsung website in the Samsung Download Center.

Thank you for your understanding and patience.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I synch my outlook contacts and calendar?

asked 3 years, 6 months ago
asbecker
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi asbecker!

Thank you for your inquiry.

For this type of phone, syncing is over the air via your Gmail account. You need to create a Gmail account on the computer and set up your Gmail account on the phone. You also need to import/export your outlook to your Gmail account. Once you did that, on your phone, go to settings, accounts and sync, tap on your Gmail account, make sure that the Sync Calendar, Sync contacts, Sync Gmail are all check. From there your Gmail will automatically sync to your phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I transfer video from my phone to my PC?

Do I need any special software on my PC to do this?
asked 3 years, 6 months ago
TRAVLADOSE
MINNESOTA
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi TRAVLADOSE!

Thank you for your inquiry.

If you want to transfer media files from the phone to the computer or vice versa, please refer to the steps provided.
Here are the steps.
> Ensure that the Memory Card is properly inserted into the device
> Ensure that the USB mode is set on Mass Storage:
> Select Menu
> Settings
> Select Applications
> Select USB settings
> Select Mass storage even if already selected
> Press Home key to return to the home screen
> Make sure that USB debugging is uncheck:
> Select Menu
> Select Settings
>Applications
> Development
> Uncheck alll three options ( USB debugging, Allow mock location, Stay Awake)> Connect the USB data cable to the device and a laptop or PC
> After the USB icon appears in the Notification Drawer, pull it down
> Select USB Connected
> Select Mount
> On the PC, navigate to the Removable Disk assigned to the device. This can be done through the automatic pop up screen or ‘My Computer.’
> Drag and drop (copy and paste) files from other locations of your PC to this folder

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

When will the Froyo 2.2 update be available on the Fascinate?

asked 3 years, 6 months ago
DWhittridge
Beavercreek, OH
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi DWhittridge!

Thank you for your inquiry.

We do apologize for the inconvenience if any. However as of the moment, Samsung is unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on Samsung website in the Samsung Download Center.

Thank you for your understanding and patience.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I get my Fascinate to read Arabic script?

I am studying Arabic, and need to be able to read Arabic websites and apps. Is there any way to install the font on my device?
asked 3 years, 6 months ago
Ddekoekkoek
Chicago
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Ddekoekkoek!

Thank you for your inquiry. You may try to look for an application from Android Market that will allow you to open and read arabic websites and language on your Samsung Fascinate (SCH-I500). However, please keep in mind that we don’t support any third party application for any of our devices. For this reason, we do not have information compiled on possible resources.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Is the Fascinate going to be getting Android 2.2?

asked 3 years, 6 months ago
Anonymous
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. We are unable to speculate when this might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center. Please feel free to check back with us periodically for updates.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

What plans do you have for antivirus/antihacking software for the Android phones?

asked 3 years, 6 months ago
unionbirdman
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi unionbirdman!

Thank you for your inquiry. As of the now, we are unable to give you any information regarding this matter for our Android phones. And we are unable to speculate if there will be a software for antivirus/antihacking for the software of our Android Phones released by Samsung or by any third party developers due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center. Please feel free to check back with us periodically for updates.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I put music on my Samsung Fascinate from my computer?

asked 3 years, 6 months ago
lzybee
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi lzybee!

Thank you for your inquiry.

Apparently, we do not have any available software nor drivers that you would be needing for you to connect the phone to the computer.

If you are going to transfer media files from your Samsung Fascinate™ Android Smartphone (SCH-I500) to the computer, you may do mass storage so you could transfer them to the computer. For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a data cable that is part of your standard box contents, once you already have the requirements, and then do the following:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format a memory card:
1. Select the Applications Tab.
2. Select Settings.
3. Select SD Card & Phone Storage.
4. Select Unmount SD Card.
5. Select Format SD Card.
6. Select Tap Format SD Card.
7. Choose Erase Everything.
When the format process is complete, the 'Format SD Card' option will grey out.

Note: Formatting the microSD memory card will delete all information saved on your memory card. I will suggest backing up first your files saved on the microSD memory card.

Mass Storage Settings
1. Select Menu.
2. Select Settings.
3. Select USB Settings
4. Check the box besides Mass Storage.
5. Press the Home Key to return to the home screen.

Tip: Make sure that the Bluetooth is deactivated on the phone.

Connecting to the computer:
1. Ensure that a microSD memory card with content is loaded into the device's memory card slot.
2. Connect one end of the supported data cable into the device's USB port and the other end into an available USB port on the computer.
3. "USB Connected" will show briefly in the Notification Bar followed by a USB icon.
4. Tap and hold the Notification Bar and pull it down by sliding your finger down the screen.
5. Tap on USB Connected and then select Mount.
6. If prompted on the PC, select "Open folder to view files using Windows Explorer" from the Removable Disk pop-up.
7. If not prompted as in step 6, on the PC open My Computer and select the Removable Disk drive letter that was assigned to the device.

Note: It is now possible to drag and drop (copy & paste) music files between the device and the PC. It is recommended that separate folders for different media types be created on the memory card for better organization.

If the notification does not show up on the phone or on the computer, try to turn off you phone or connect the USB cable to another USB port on your computer.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how to retrieve pictures from SD card

asked 3 years, 6 months ago
jenn1453
sacramento
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jenn1453!

Thank you for your inquiry.

Are you referring moving pictures saved on the microSD memory card to the Samsung Fascinate™ Android Smartphone (SCH-I500)?

For you transfer pictures on the microSD memory card to the phone memory:

1. From the home screen, select Applications.
2. Select My Files.
3. Select SD folder, and then look for the pictures you want to transfer.
3. Tap and hold the desired picture until it gives a list of options.
4. Select Move, and then select DCIM folder.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How to change the font

asked 3 years, 6 months ago
Mel9540
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Mel9540!

Thank you for your inquiry.

For you to change the font style on the Samsung Fascinate™ Android Smartphone (SCH-I500), please follow the steps below:

1. From the Home screen, press on Menu or select Applications tab.
2. Select Settings.
3. Select Sound and display.
4. Touch on Font Style and then choose the desired font.
5. Power cycle the phone after font is selected to change the font on the SCH-I500 handset.

If there is no suggested font style, you may search on the Android Market for the compatible font style pack that you can download on the phone.

However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I fix the horrible GPS on my Fascinate?

My Verizon Fascinate does not acquire GPS fixes in anything close to a reasonable time. This is a known issue. Is there a known fix?
asked 3 years, 6 months ago
YKnot880
Las Vegas
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi YKnot880!

Thank you for your correspondence.

Regarding about your concern, this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357 and then wait for the Spanish prompt, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
-1point
0out of 1found this answer helpful.
Question

When will we receive Android 2.2 update?

asked 3 years, 6 months ago
Matticus
Jefferson, Ia.
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.

We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

is there any time line to when this version of the galaxy s will be getting Froyo?

asked 3 years, 6 months ago
medicmnstr
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi medicmnstr!

Thank you for your inquiry.

As of the moment, Samsung is unable to speculate when/if the Android 2.2 Froyo software revision might be available for the Samsung Fascinate™ Android Smartphone (SCH-I500) due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by your Service Provider.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

When will the android 2.2 (froyo) update be released for the samsung fascinate?

asked 3 years, 6 months ago
Hutchy
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.

We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

when will android 2.2 be ready for fascinate?

asked 3 years, 6 months ago
publixrose
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. We are unable to speculate when this might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center. Please feel free to check back with us periodically for updates.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
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