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Customer Questions & Answers for
samsung Samsung Fascinate™ Android Smartphone

Customer Questions & Answers:
5,689 Questions
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5,810 Answers

Questions & Answers for samsung Samsung Fascinate™ Android Smartphone

Question

How to use pause in contact dialing

It pauses the dialing but the following digits echo terribly causing the remote system to not accept. Please let me know if there is a way to fix this or I must throw the phone away!
asked 3 years, 2 months ago
Anonymous
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi RandyWebb!

Thank you for your correspondence.

Regarding about your concern, for you to use pause dialing on the Samsung Fascinate™ Android Smartphone (SCH-I500), please follow the steps below:

1. From a Home screen, touch Phone handset icon.
2. Touch the digits of the telephone or speed dial number on the Dialer keypad. While dialing, use these options:

Touch Menu ➔ Add 2 sec pause (To insert a 2-second pause in the telephone number.)

Touch Menu ➔ Add Wait (To insert a Wait pause in the telephone number, to pause dialing to wait for input from you.)

3. Touch Phone handset icon to place the call.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 2 months ago
Samsung7
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Question

When will my Fascinate be upgraded to Android 2.2...or should l look for a new phone?

asked 3 years, 2 months ago
michitz
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi there!
Thank you for your inquiry
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.
Thank you for your understanding and patience.
answered 3 years, 2 months ago
samsung6
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Question

The hands on the clock on my home screen are wrong, how do I fix them?

asked 3 years, 2 months ago
candy4476
bladenboro nc 28320
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi candy4476!

Thank you for your inquiry.

Regarding about your concern, for you to change the time and date on the Samsung Fascinate™ Android Smartphone (SCH-I500), please follow the steps below:

By default, your phone receives date and time information from the wireless network. When you are outside network coverage, you may want to set date and time information manually using the Date & time settings.

1. From the Home screen, touch Menu ➔ Settings ➔Date & time.
2. Touch a setting to configure:
• Automatic: Touch to enable or disable automatic date and time updates from the wireless network. When enabled, a check appears in the check box.
• Set date: Enter the current date (only available when the Automatic setting is disabled).
• Select time zone: Choose your local time zone (only available when the Automatic setting is disabled).
• Set time: Enter the current time (only available when the Automatic setting is disabled).
• Use 24-hour format: Set the format for time displays.
• Select date format: Set the format for date displays.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
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Question

Why won't my picture rotate when I turn my phone?

asked 3 years, 2 months ago
llikon
Austin Tx
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi llikon!

Thank you for your correspondence.

Regarding about your concern, did you enabled the Orientation feature on the Samsung Fascinate™ Android Smartphone (SCH-I500)? Orientation feature is a feature that will enable you to view the display on the device when you turn the phone sideways.

For you enabled Orientation feature on the SCH-I500 handset, please follow the steps below:
1. From the Home screen, press on Menu or select Applications.
2. Select Settings.
3. Select Sounds and displays.
4. Touch Orientation to check the box besides it and enabled this feature.

If you are referring rotating the picture 360° when you turn the phone?

On the SCH-I500 handset, you can only view the display in landscape mode when the phone is in landscape mode.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 2 months ago
Samsung7
0points
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Question

How do I save a video that I have taken with my Fascinate so I can upload it to my computer?

When I connect my phone with my computer, only the "saved videos" come up when I choose to open folder to view files. The only videos and pictures in my "saved" folders are ones that were transfered from my previous phone. How do I save a video or picture so it shows up in "my files"

Thank you!
asked 3 years, 2 months ago
Perryman
Missouri
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi Perryman!

Thank you for your correspondence.

Regarding about your concern, for you to save pictures and videos that you have taken from the camera of Samsung Fascinate™ Android Smartphone (SCH-I500), it would require you to have a microSD memory card inserted on the phone. Images and videos taken were automatically saved to the memory card.

Once the pictures and videos are taken, it can also be view on “My Files” application. Please look for the DCIM folder to view the pictures and files.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 2 months ago
Samsung7
0points
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Question

wireless printing from sch I500

best app for that. samsung mobil print does not work
asked 3 years, 2 months ago
Anonymous
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi there!

Thank you for your inquiry.

There are no configurable options to print files on the phone using wireless connection (Bluetooth). However, you have the option to transfer these files on the computer and print those from there.

Please check the details below for the steps on how to transfer files between computer and phone.

*Ensure that the Memory Card is properly inserted into the device
*Ensure that the USB mode is set on Mass Storage:
-Select Menu
-Select Settings
-Select Applications
-Select USB settings
-Select Mass storage even if already selected
-Press Home key to return to the home screen
*Make sure that USB debugging is unchecked:
-Select Menu
-Applications
-Select Settings
-Development
-Uncheck all three options (USB debugging, Allow mock location, Stay Awake)
*Connect the USB data cable to the device and a laptop or computer
*After the USB icon appears in the Notification Drawer, pull it down Select USB Connected
*Select Mount
*On the computer, navigate to the Removable Disk assigned to the device. This can be done through the automatic pop up screen or ‘My Computer.’
*Drag and drop (copy and paste) files from other locations of your computer to this folder

Regarding the application for wireless printing, we do not support the use of third party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

If you will be having issues with the use of a specific third party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

We thank you for your patronage of Samsung products.
answered 3 years, 2 months ago
Samsung8
Samsung8
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Question

Can the Samsung Fascinate be tethered to a laptop or become a hotspot?

asked 3 years, 2 months ago
Cmack
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi Cmack,

Thank you for your inquiry.

The phone certainly has this capability however the Carrier may require a certain tethering plan or software to be used for this capability. Please contact your Carrier for additional information.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do i save a picture to my phone that was text to me?

someone sent me a message and attach to the message is a photo that I would like to save in my gallery.
asked 3 years, 2 months ago
jackie01
on Samsung Fascinate™ Android Smartphone
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1 answer
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answer 1
Hi jackie01!

Thank you for your inquiry.

There are no configurable options to save photos attached to a picture message in the gallery folder. It can only be saved on the messages folder.

We thank you for your patronage of Samsung products.
answered 3 years, 2 months ago
Samsung8
Samsung8
0points
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Question

How do I transfer i-tunes songs I have purchased on my pc to my samsung phone when they are drm protected? Thank you

asked 3 years, 2 months ago
mikebigred
home
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi mikebigred,

Thank you for your inquiry.

There are no configurable options on the phone to play files which are DRM (Digital Rights Management) protected.

The handset includes support for Digital Rights Management (DRM) which allows you to view or play some purchased or subscription content. Copyright protections may prevent some images, music (including ringtones) and other content from being copied, modified, transferred or forwarded.

We thank you for your patronage of Samsung products.
answered 3 years, 2 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

i was told that i would be able to sync my 2010 outlook contacts and calendar with my Samsung Mesmerize i500 by the end of 2010. how can i do that?

asked 3 years, 2 months ago
rickkaul
on Samsung Fascinate™ Android Smartphone
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1 answer
Answers
answer 1
Hi rickkaul.

Thank you for your inquiry. Regarding the ability to sync with Outlook, Samsung does not provide an application for this option. However, you may sync your phone over the air with your Gmail account.

You need to create a Gmail account on the computer and set up your Gmail account on the phone. You also need to import/export your outlook to your Gmail account. Once you did that, on your phone, go to settings, accounts and sync, tap on your Gmail account, make sure that the Sync Calendar, Sync contacts, Sync Gmail are all checked. From there your Gmail will automatically sync to your phone.

Thank you for your continued interest in Samsung products. Have a great day.
answered 3 years, 2 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Can you please tell me if the Samsung Fascinate has any options for a notification light, such as an app?

asked 3 years, 2 months ago
pwski
Wisconsin
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi pwski!

Thank you for your inquiry.

The Samsung Fascinate SCH-I500 does not have an LED indicator.

There is a proximity sensor/ambient light sensor on the upper left front of the phone.

Ambient Light Sensor - The ambient light sensor will report to the handset the amount of light that is near the sensor. The ambient light sensor is utilized for automatic backlight brightness.

Proximity Sensor - The proximity sensor allows the handset to perform certain functions based on objects detected near. This allows the handset to disable the touch screen while on a call to prevent unintentional activation of on screen options during a call.

Regarding an application for this function, we do not support the use of third party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

We thank you for your patronage of Samsung products.
answered 3 years, 2 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How can I update to Android 2.2 OS?

asked 3 years, 2 months ago
sclehr
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi there
Thank you for your inquiry.

We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.
We sincerely apologize for any inconvenience this presents.
answered 3 years, 2 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

My phone is accepting emails but now my home computer wont download my emails. my computer thinks it should just go to my phone only how do I fix th

second question on my status updates for facebook it changed to just my home page updates how do i change back to receiving all updates(news feed) from facebook?
asked 3 years, 2 months ago
chrissy1
sheboygan
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi chrissy1!

Thank you for your correspondence.

Regarding about your concern, we recommend removing the email account on the Samsung Fascinate™ Android Smartphone (SCH-I500), and then set it up again. However, this troubleshooting step will delete all the information synced to the phone.

Should this troubleshooting step did not work; we invite to contact our Customer Support Center as they can troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

linking yahoo

This is my 2nd droid and on my prior phone I had 1 universal inbox which included FB, Yahoo & text msgs. I can't locate this and I can't seem to link Yahoo to the phone either.
asked 3 years, 2 months ago
Lanette
Folsom CA
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi Lanette,

Thank you for your inquiry.

You can set up your Yahoo Email by doing the steps below.

1. From the home screen, tap Applications then select Email.
2. Touch Email address to enter your email address, and then touch Password or touch “Next” to enter your password.
3. Touch a setup option:
• Manual setup: Configure the account manually. Touch POP3, IMAP or Exchange, and then enter the account details.
• Next: Connect to the server to set up the account automatically. Follow the prompts to complete set-up, then touch “Done”.

Emails you receive to all accounts are presented in the combined Inbox, or you can view email accounts individually.

1. Touch Menu then select Accounts.
2. Touch an account, or touch the Combined Inbox.

Refresh your account to update your phone from the servers.
1. From the Home screen, select Applications then Email.
2. Touch Menu then select Refresh.

We thank you for your patronage of Samsung products.
answered 3 years, 2 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I change the "This phone belongs to..." banner?

asked 3 years, 2 months ago
jrutter37419
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi jrutter37419.

Thank you for your inquiry. Please follow the steps below for the "This phone belongs to..."

Note: You need to download an anti-virus first and for the message "This Belongs To" to appear, you need to set up a pattern lock.

Launch the anti-virus.

From the "Touch screen to protect device screen" tap menu, tap settings, tap remote management, Check Enable lost message, tap lost message, tap Text Before and Enter the information and then tap ok.

Thank you for your continued interest in Samsung products. Have a great day.
answered 3 years, 2 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I download e-books from my computer to the Samsung Fascinate?

asked 3 years, 2 months ago
Jerilyn
CO
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi Jerilyn!

Thank you for your inquiry.

Regarding about your concern, files that was downloaded from this application on your computer are not guaranteed to be view on the Samsung Fascinate™ Android Smartphone (SCH-I500) due to file format compatibility.

Using your e-mail account on your computer, you can attach this file and then send it to the e-mail account setup on the SCH-I500.

You may search for the Android Market and look for compatible applications that may install on the SCH-I500 for this kind of application. However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

You may also contact your Service Provider for compatible services and application that you can download on your phone.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I make google calendar my default calendar?

It is a pain to have to choose every time I enter an appointment. Without choosing the google calendar, nothing syncs. I don't see how to edit current appointments and change the calendar. That field is grayed out.
asked 3 years, 2 months ago
prgfitz
93446
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi prgfitz!

Thank you for your inquiry.

Regarding about your concern, upon checking the specifications and settings on the Samsung Fascinate™ Android Smartphone (SCH-I500), there is no configurable option to make the Google calendar as the default calendar on the phone.

You may search for the Android market and look for compatible application that you may download on the SCH-I500 handset. However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I add all my facebook photos to my contacts that are currently in Phone

When I added the Facebook account, I chose to sync contacts, photos, but it didn't add their photo to my contacts. What am I doing wrong?
asked 3 years, 2 months ago
Vincer1
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi Vincer1!

Thank you for your correspondence.

Regarding about your concern, when you setup Facebook account on the Samsung Fascinate™ Android Smartphone (SCH-I500) and choose to sync contacts, only the contacts information will sync on the phone, photos are not included.

You may search on the Android Market and look for compatible application that you may download on the SCH-I500 handset for this kind of feature. However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do i get my computer to recognize my phone?

asked 3 years, 2 months ago
lindseyfones
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi lindseyfones!

Thank you for your inquiry.

Are you trying to transfer files between your phone and your computer?

Here's how you connect your Samsung phone to your computer to transfer files:

Connecting & Transferring

> Press the Home Key.
> Plug the cable into the phone.
> Plug the other end of the cable in a USB port.

Tip: Avoid the use of multi-port hubs if possible.

> Tap on Mass Storage.
> Sweep down on the Notification bar and Tap USB connected-Select to copy files to/from the computer.
> Tap Mount.
The PC may throw an option window.
> Click on Open folder to view files.
> Navigate to the desired files to be transferred and either drag and drop them over or copy and paste them into the directories.

Thank you for writing us!

Samsung Technical Support Team
answered 3 years, 2 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

if im on a wifi network can i still text and make calls?

asked 3 years, 2 months ago
Anonymous
oregon
on Samsung Fascinate™ Android Smartphone
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answer 1
Hi mattyhertz!

Thank you for your inquiry.

The answer is no. WiFi connection allows you to access internet on the device. Texting and calling are services offered by the network provider.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport12
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