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Customer Questions & Answers for
Samsung Fascinate™ Android Smartphone

Customer Questions & Answers:
5,689 Questions
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5,810 Answers

Questions & Answers for samsung Samsung Fascinate™ Android Smartphone

Question

Why is my Samsung Galaxy Sending my Text/SMS messages to the wrong people?

I have had my phone for about 8 months now, and recently it has been sending texts to the wrong contact. Sometimes I will have a conversation open and respond to a text, and then another person on my contact list will respond asking me why I sent them what ever it was I sent for the contact I was originally speaking to.
Then when I go look at my conversations it still shows it was sent to the person it was originally intended for, but when I ask that person if they ever received it, they respond that they haven't.

I have also read multiple websites of people reporting the same concerns, so are you guys working on fixing this problem anytime soon?
asked 3 years, 2 months ago
hannah1019
Chula Vista
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi hannah1019!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, we recommend having a soft reset on the Samsung Fascinate™ Android Smartphone (SCH-I500). Soft reset is removing the battery for about a minute on your phone and putting it back just for you to refresh the settings on the handset.

Should this troubleshooting step did not work; we invite to contact our Customer Support Center as they can troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Im getting a unregistered device when I try to update my cell south showcase to froyo 2.2. Phone was rooted But I unrooted it.

I do have the unatherized eb11 froyo on it. Just want to get it back to cellular south standards.
asked 3 years, 2 months ago
mdgriner
columbia, ms 39429
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately i am unable to give support to a previously rooted phone. You can try calling our support line.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I get my youtube app. to work on my Galaxy S at&t?

asked 3 years, 1 month ago
joythee
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi joythee!

Thank you for your inquiry.

Regarding your concern, you may try to use the preloaded Youtube application on the Samsung Fascinate™ Android Smartphone (SCH-I500) for you to watch videos.

Should this troubleshooting step did not work; we invite to contact our Customer Support Center as they can troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to transfer files from computer to Samsung Fascinate

Please give me step by step.

Thanks
asked 3 years, 1 month ago
balola
Goodyear, Arizona
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Thanks for your inquiry!

For PC: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=335719

For Macbook: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=335718

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how to be able to connect to google server?

I would like to use android market for downloading but i cant connect my google account to the google servers that why i cant start downloading , I already tried to hit factory reset on my settings but still it did not worked , Can you help me on this?
asked 3 years, 1 month ago
Anonymous
philippines
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thanks for your question! Please click the link below for steps on setting up your phone with Google services.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=335717

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Wifi connection failed

asked 3 years, 1 month ago
jberch
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings jberch!

Thanks for reaching out! Please click the link below for troubleshooting steps on fixing your WiFi connection.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=335685

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

SCH-I500.EDO4 with Android 2.2.1 Can't get GPS fix, no matter how I configure the location services (Verizon, Google, standalone). What can I do?

asked 3 years, 1 month ago
AAbrams
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi AAbrams!

Thanks for reaching out! There are a variety of enviromental variables to take into consideration when evaluating how to improve the GPS experience. Android comes with two important settings that should be selected to improve GPS experience.

However, since you have tried to configure the below options, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions related to possible repair.

-------------------------------------------------------------------------

Enabling Use Of Wireless Networks

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Location and security
Tap on Standalone GPS
Read over the message and tap Agree

If also desired, tap VZW location services and Google location services to get the msot out of GPS.

-------------------------------------------------------------------------

Additional Information

VZW location Services – Verizon AGPS Server, for Verizon branded applications such as VZNav
Description Provided: By Selecting “VZW location services” you are enabling Verizon Wireless and third party authenticated and validated location sevices to access certain location information available through this device and/or network.

Standalone GPS Services – GPS signal for other 3rd party applications
Description Provided:
By selecting “Standalone GPS Services’ you are allowing access to all location information by any third party through web access or any software or peripheral components you choose to install, download, add/or attach to the device or any other means.

Enabling this functionality could pose certain risks to users of this device.

Google Location Services – Google brand application

Description Provided: Allow Google’s location service to collect anonymous location data. Collection will occur even when no applications are running.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i reset default ringtone from android back to zedge?

I accidentially clicked android ringtones for default (ringtones and notifications) and wanted to have the options for the Zedge app and Android ringtones. But now I can't use Zedge at all?! Any help? I can't figure out how to switch it back. now I am stuck with boring ringtones and notification sounds. please help! thanks!
asked 3 years, 1 month ago
angels4eliza
virginia
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Angels4eliza,

Zedge is a third party application, which we cannot offer support for. Although, you may reach out to the developers of Zedge via the Android Market at http://goo.gl/J9cxR . They can offer you support with using this application.

We apologize for any inconvenience that this may cause you.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Problems pairing jawbone icon to galaxy S

asked 3 years, 1 month ago
amb10003
New York, New York
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Amb10003,

Thanks for contacting us for support.

Please soft reset both bluetooth devices first meaning turning the phone off then remove the battery from it for about a minute then put it back in and turn on again. Then turn on both devices bluetooth connection.

To Turn on Fascinate's Bluetooth :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings
Tap on Bluetooth to turn on the radio

Note: The Bluetooth radio,when turned on, will display as the icon is seen in the status bar. To disable the Bluetooth radio, tap Bluetooth once more.

To change Bluetooth visibility options :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on inorder to scan for nearby device. If the icon is seen in the status bar, skip step 6.

Tap on Bluetooth to turn on the radio
Tap on Discoverable

Note: To help increase security, the phone will have a 120 second time limit on discovery. If you are unable to establish connection within the time frame, simply tap Discoverable again to turn it on.

If pairing is unsuccessful, please delete or remove the previous bluetooth devices that's been paired on both handsets then pair it once again.

In order to remove a paired Bluetooth device, follow the steps below:

1. Press the Home Key
2. Press the Menu Key
3. Tap on Settings
4. Tap on Wireless and Network
5. Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on. If the icon is seen in the status bar, skip step 6.

6. Tap on Bluetooth to turn on the radio
7. Tap and hold on the desire device
8. Tap Disconnect and unpair

Note: The device should be disconnected and the pair broken on the device.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

i have a new galaxy s from cell south and tried to register it on the samsung website but all of the numbers behind the battery come up invalid

how do i register it when it won't take and of the numbers?
asked 3 years, 1 month ago
johnnybravo231
McComb, MS
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Johnnybravo231,

Thanks for reaching out for support. This issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Unable to connect to internet

asked 3 years, 1 month ago
sdaws816
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sdaws816,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be resolved by calling your service provider. If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!
We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

When I connect the phone to a Windows 7 machine by usb, the phone is not recognized as connected by the PC.

How do I get the PC to recognize the phone is connected?
asked 3 years, 1 month ago
Anonymous
Bloomfield, NJ
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry! We appreciate your patience.

This is an issue that can be resolved by performing a soft reset; power down the device, remove the battery for several minutes, then re-insert and power up. You can also try using a different USB port.

Should this not resolve your issue, please Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How can I disable the password I have previously chosen on my Showcase I500 phone? I prefer to use no password.

asked 3 years, 1 month ago
nklepper
Central USA
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be resolved by calling your service provider. If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!
We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Where is the serial number?

I actually have the Showcase but it appears to have the same model number as the Fascinate. I have entered both numbers that are not labeled as something else, and are found behind the battery, and they are both "invalid". They both have a bar code underneath them.
asked 3 years, 1 month ago
ohboyx4
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out!

The Serial Number can be found on your phone on the label beneath the battery. Serial Number is the ESN number of the phone.

You can also find the Serial number under Settings of your phone.

Here's the steps on how you can get the ESN number;

Tap Menu Key
Tap Settings
Tap About Phone
Tap Status
Look for the MEID
Use the ESN HEX but disregard the 0X before the A00000.

HEX The Hexidecimal ESN is the alphanumeric code that is 8 - 14 characters in length.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why does the Samsung phone go dark within seconds of powering on?

The phone goes dark within 2 seconds of turning the power on.
asked 3 years, 1 month ago
Snatchan
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the inquiry. I'm sorry I don't have enough information to support this question. Please call Samsung Customer Support on our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService
Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do I turn off "announce caller" feature

asked 3 years, 1 month ago
dalrogers
Augusta, GA
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

For you to disable the Samsung Fascinate™ Android Smartphones (SCH-I500) ability to announce the Caller ID of a incoming call, please follow the steps below:

1. From the Home screen, touch Menu ➔ Settings ➔Text-to-speech.
2. Deselect Speak incoming Caller ID. When enabled, reads out the Caller ID for incoming calls.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I receive and send photo's in text messages?

My phone is currently not downloading any incoming photo messages. I cannot send a text message with a photo attached either......
asked 3 years, 1 month ago
mandra17
on Samsung Fascinate™ Android Smartphone
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. This issue would be better addressed by calling our Customer Support Center. They can help you troubleshoot this issue in a more timely manner than we could through email correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

Thank you for your continued interest in Samsung products.

Sincerely,

Technical Support
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

When can I expect an update on my Samsung Fascinate from Verizon Wireless?

My sister and I both got our fascinates on the same day. She received an update on her phone in May 2011, and I have not. Her update was initiated automatically and I never received a notification. I have checked on settings , about phone , check updates, status and all that . I have also spoke to Verizon about it and they refereed me to your website. What do i do now, i want that update?
asked 3 years, 1 month ago
jenjen243
Oxnard, CA
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not have this info and cannot speculate as of now.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I delete browsing history?

asked 3 years, 1 month ago
benitz
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello!

Thank you for your inquiry. You may try going to the browser on your Samsung Fascinate (SCH-I500). While viewing the browser, please tap on Menu and select settings. From there, you can see the option to clear cache and the browser history.

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Mesmerize Phone options screen frozen

I was using the camera, then it said it encountered an error and turned off. I tried to shut down the phone in order to restart it and the screen froze with the Power off option selected. It has been sitting for at least a half hour.
asked 3 years, 1 month ago
johnjonbojohn
on Samsung Fascinate™ Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out! I suggest trying a soft reset:

1. Remove the battery
2. Wait 2 minutes
3. Replace battery
4. Reboot phone

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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