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Customer Questions & Answers for
samsung SCH-I405

Customer Questions & Answers:
427 Questions
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432 Answers

Questions & Answers for samsung SCH-I405

Question

how can i download music from my pc to my Samsung Stratosphere

asked 2 years, 6 months ago
Frussy
on SCH-I405
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry. We understand that you would like to know how to download music from your PC to your phone, SCH-I405.

You may use the link provided below for steps on how to transfer files using USB Mass Storage mode on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7306&prd_ia_cd=N0000006&map_seq=49346

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Does sch1405 have a speaker? How do you operate it?

asked 2 years, 6 months ago
Mike1029
on SCH-I405
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How to I access the camcorder?

I just bought the samsung strastosphere and can not figure out how to access the camcorder
feature.
asked 2 years, 6 months ago
Dally
on SCH-I405
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044257&fm_seq=44856

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

What is wrong with the'favorite' function?

Trying to save a contact as a favorite, but the phone saves a different contact instead...tried both ways to save a contact as a favorite and it won't save the right contact...
asked 2 years, 6 months ago
jillybeen
on SCH-I405
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how many hours should phone get rechaged?

asked 2 years, 6 months ago
gljohnson
on SCH-I405
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

How can I delete emails on my phone without deleting them from my email account?

email question
asked 2 years, 6 months ago
ascore
Concord, CA
on SCH-I405
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

I can't seem to unlock the phone and use it when charging? Is that normal?

asked 2 years, 6 months ago
moranbo
Cleveland Ohio
on SCH-I405
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
+1point
1out of 1found this answer helpful.
Question

should I have virus protection on my Stratosphere mobile phone. If so can someone inform me which protection is recommended for my product?

asked 2 years, 6 months ago
NaNaSan
Milan, TN
on SCH-I405
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
-2points
0out of 2found this answer helpful.
Question

I am trying to activate the light where it shows in the upper right hand side of the phone that you have a message or missed call

asked 2 years, 6 months ago
dreyer1227
greenville, sc
on SCH-I405
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5750

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

how do i turn on the 4g service? i turned off the wireless and now i have no internet connection

asked 2 years, 6 months ago
pkandra
on SCH-I405
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do I view events i have added to my calendar?

asked 2 years, 6 months ago
honeybunnymjtl
on SCH-I405
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044239&fm_seq=44838

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I set the alarm?

asked 2 years, 6 months ago
Daring
on SCH-I405
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044239&fm_seq=44838

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why the USB cable came with the phone does not work for connecting to PC for mass storage?

The USB cable which came with the phone is working fine for charging. This is different from the generic USB cable which couldn't charge the phone.
But the cable I received doesn't connect the phone to PC. PC doesn't respond when the phone is connected as mass storage. The other generic cable works for mass storage.
Is the USB cable came with the phone working as expected?
asked 2 years, 6 months ago
iksung
Arizona, USA
on SCH-I405
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, try utilizing a different USB port. Should issues remain, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

the stratosphere is not global ready. cana sim card be added?

asked 2 years, 6 months ago
mikes1
new hampshire
on SCH-I405
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Unable to use GTalk video on Stratosphere. Android v2.3 Is there a fix?

asked 2 years, 6 months ago
rumorajj
on SCH-I405
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

why will my phone browse the web on data but not wifi

all other apps and features work on wifi just not web browsing
asked 2 years, 6 months ago
cnagel30
tn
on SCH-I405
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 5 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

how do i get pictures off my phone to my computer

asked 2 years, 6 months ago
kluigard
on SCH-I405
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044227&fm_seq=44826

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

I cannot send picture messages - is there a setting I need to change??

asked 2 years, 6 months ago
steph4387
on SCH-I405
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When I receive a text, on my Stratsophere, I can't always tell who the text is from.

For example, I sent a text to Person A, who responded back to me. I received a text from Person B, but the messaging screen still has Person A's contact information at the top. I think the text is from Person A, but it is from Person B. I have made a mistake and replied to Person A, instead of B. Why does this display like this?
asked 2 years, 6 months ago
RMChal
on SCH-I405
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

where is sd card and how do i mount it

asked 2 years, 6 months ago
wgm52grits
Charlotte, NC
on SCH-I405
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Your device is equipped with a 4 GB microSD™ (Secure Digital) memory card that allows you to store images, videos, music, documents, and voice data on your device.

Important: Your device comes with the microSD card preinstalled.

Remove the microSD™ Card

Remove the battery cover.
Grasp the device firmly and locate the memory card slot on the top right corner of the device.
Firmly press the card into the slot and release it. The card should pop partially out of the slot.
Remove the card from the slot.
Replace the battery cover.
Insert a microSD™ Card
Remove the battery cover.
Grasp the device firmly and locate the memory card slot on the top right corner of the device.
Orient the card with the gold strips facing down.
Firmly press the card into the slot and make sure that it catches with the push-click insertion.
answered 2 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
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