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Customer Questions & Answers for
SCH-I405

Customer Questions & Answers:
429 Questions
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433 Answers

Questions & Answers for samsung SCH-I405

Question

Will the Stratosphere get the Android Ice Cream Sandwich Update ?

asked 2 years, 6 months ago
Mikey92
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if this device will be getting ICS but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why does my phone keep getting stuck in landscape mode?

Two days ago the phone just started getting stuck in landscape mode, and no matter how many times I restarted it or turned the screen on or off it would still be the same. I factory reset the whole phone and it still gets stuck sometimes. It takes a couple of times of turning the screen on or off for it to get back to normal mode.
asked 2 years, 7 months ago
jessyfish1
Los Angeles, CA, USA
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again after a few minutes to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Can I make the signature in my txt messages on my Stratosphere longer?

I just bought a Stratosphere. I want to use my web site, NAPower.com/mgowen , as my signature on my txt messages. I only have space for 15 characters and need 18. Can I increase the capacity?
asked 2 years, 6 months ago
TheNYokie
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

why can i not send videos

i have a sumsung stratosphere and when i take a video and try to send it, my phone wont let me. it says "message size limit reached. unable to attach file. file size to large"..but even when its a 3 second video it says the same thing
asked 2 years, 6 months ago
bsprin03
rogers
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044272&fm_seq=44871# Images, Pictures, Photos, Videos

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Need help with keyboard shortcuts

My screen has gone out on my phone. The phone itself works. Is there a link where I can make a call? If I slide the phone open it answers but I can't call out. would also like to be able to activate blue tooth to hear text messages.
asked 2 years, 6 months ago
moonchild1998
MD
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

video transfer

How do I get video off the Stratosphere onto a desktop of laptop computer
asked 2 years, 6 months ago
dustyrhodes
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044227&fm_seq=44826

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

default picture mode for mms

how do i reset the default picture mode for mms on my stratosphere? i was trying to send a picture and accidentally hit 'make default' for a program i did not want to be default for pictures.
asked 2 years, 6 months ago
MsButterfly
Newport News, VA
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044235&fm_seq=44834

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Battery Life??

I've had this phone for a little over a week now, and I have found the standard battery that comes with this phone can not keep a charge all day. I take it off the charger at 6:30am before I leave for work and by 2:00pm it is already kicking into power save mode, I haven't done very much with it all morning. Why is the standard battery so poor!
asked 2 years, 5 months ago
scotthammond64
Hawthorne, NJ, USA
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again after a few minutes to reboot the handset.

Also, try here for power saving tips:

http://www.samsung.com/us/support/S...

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungJC
-2points
0out of 2found this answer helpful.
Question

Will Samsung / Verizon be providing and upgrade to android operating system code named ice cream sandwich for the Galaxy Stratosphere? And when?

asked 2 years, 5 months ago
Anonymous
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

There's no additional news on the ICS update just yet. For updated information please refer to this link: http://bit.ly/Izoo1Y

Thanks and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 5 months ago
SamsungTech05
0points
0out of 0found this answer helpful.
Question

Voicemail Notification Troubleshooting

Why does my phone say I have a voicemail when I don't? The little icon is at the top and when I pull the screen down, the Notifications area shows 1 voicemail. I've checked my voicemail 3 times today and there have been messages on two occasions, which were both deleted after listening but the icon and notification still show.
asked 2 years, 5 months ago
rrbot
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thank you for reaching out!

If this is a recent problem, you may want to remove recent apps/files you have added to your phone as well as clearing the cache.

Try a soft reset by powering off, taking out the battery for about 2 minutes, replacing the battery, then rebooting.

This may also be a network issue so I recommend contacting your service provider for support. A list of service provider contact numbers can be found at the following URL:

http://ars.samsung.com/customer/usa...

We apologize for any inconvenience this may cause.

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungTech05
0points
0out of 0found this answer helpful.
Question

is there a way to know if an text message has been opened

asked 2 years, 4 months ago
dholley
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not see a configurable option to see whether a text message has been opened or read. You might want to explore the Play store for 3rd party applications or options that may allow you to.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 4 months ago
SamsungTech05
0points
0out of 0found this answer helpful.
Question

is there a way for phone to keep notifying you of a text message

asked 2 years, 4 months ago
dholley
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately, I do not see a configurable option to do this. You might want to check with your service provider as well. The Play Store might have some great 3rd party options/apps that allow additional notifications after the initial.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 4 months ago
SamsungTech05
0points
0out of 0found this answer helpful.
Question

Email Selection Options

How can I "Select All" (instead of one at a time) email messages for further action? Now if I want to delete or mark as read an email I can only do one email at a time. Help
asked 2 years, 5 months ago
Marine0802
Bedford, NH, USA
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately, I do not see a configurable option to do this.

I suggest reaching out to Google for support as they may be able to better assist.

Sorry for the inconvenience! Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 5 months ago
SamsungTech05
-1point
0out of 1found this answer helpful.
Question

How do I change wallpaper and ringtones

asked 2 years, 5 months ago
Firepolice4
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i transfer text messages from my phone to my computer

asked 2 years, 4 months ago
ergocat
home
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

My phone does not save the password when I setup a wifi account. I do press save.

asked 2 years, 4 months ago
FisherHawaii
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Sorry about that! Try completely removing the wi-fi network and then re-adding using these directions: http://bit.ly/LDBYBz.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 4 months ago
SamsungTech05
0points
0out of 0found this answer helpful.
Question

Looking for Bluetooth app

Where do I find my Bluetooth app on my Samsung Stratosphere?
asked 2 years, 3 months ago
PegB
San Tan Valley, Arizona
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out!

Please refer to the link below for steps and more info.

http://www.samsung.com/us/support/s...

If you need additional assistance or information, please just write us again on this forum or feel free to ask us on Twitter @samsungsupport for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungJC
0points
0out of 0found this answer helpful.
Question

Is there an auto correct and word suggestion for the pull out keyboard? I have it on the touch screen but not on my actual keyboard.

asked 2 years, 3 months ago
CFrance
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Unfortunately I do not see this as a configurable option at this time.

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!
answered 2 years, 3 months ago
SamsungTech2
0points
0out of 0found this answer helpful.
Question

Will there be an upgrade for the andriod system?

asked 2 years, 2 months ago
Eyeguy
on SCH-I405
-1point
1out of 3found this question helpful.
1 answer
Answers
answer 1
Hi Eyeguy,

Thank you for your inquiry. We understand that you would like to know if there will be an upgrade for the android system on your phone, SCH-I405.

We are unable to speculate any plans if/when will be Android system upgrade available for your phone due to the fact that this might lead to inaccurate information and confusion.

Please feel free to check back with us periodically for updates.

Should this become available, it will be posted on our website.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i send music to my phone

asked 2 years, 2 months ago
bigred1
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi bigred1,

Thank you for your inquiry and we understand that you would like to know how to send music to your phone, SCH-I405.

We did not receive enough information regarding your concern for which you have requested assistance. Please contact us with additional information regarding the concern about which you are inquiring, so that we may better assist you.

Do you want to send music from your computer to your phone? or via bluetooth? or via MMS?

We look forward to your response.

Thank you for your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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