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Customer Questions & Answers for
SCH-I405

Customer Questions & Answers:
429 Questions
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434 Answers

Questions & Answers for samsung SCH-I405

Question

How do I transfer pictures from my stratosphere cell to my PC

asked 2 years, 11 months ago
azcards1
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044227&fm_seq=44826

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

Why does my Samsung Stratosphere take photos and videos that don't show up in the phone's gallery?

I'm out at a party and take photos and videos, but later when I check the phone's galery, only some of them are there. Also, when I download the pics and videos, the videos only download as the thumbnail picture instead of the video. Anyone know what is happening?
asked 2 years, 5 months ago
TomInMenifee
Menifee, CA
on SCH-I405
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
All I can tell you is that misery likes company. Tech Support scratces there collective heads, calls engineering, and then recommends doing a factory reset. Grrrrrrrrrrrrrrrr
answered 2 years, 4 months ago
TheyCouldADoneBetter
San Diego, CA
+1point
1out of 1found this answer helpful.
answer 2
Hi!

Sorry you are having issues. Unfortunately this could be a number of issues. Have you downloaded any recent applications around the same time you started noticing these issues? Your best best would be to perform a hard reset. You'll find this option under your privacy settings. Make certain you backup any data you do not want to lose prior to resetting.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Is there any software application for this device similar to SIRI for the iPhone?

What options do I have to expand the personal assistant capabilities of this phone using voice recognition commands?
asked 3 years ago
Markc91754
on SCH-I405
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Search the market for "Iris". It's a Siri knockoff, currently in beta.
answered 2 years, 10 months ago
DarthBubba615
Nashville, TN
+1point
1out of 1found this answer helpful.
answer 2
I downloaded Vlingo...kind of the same idea.
answered 3 years ago
Anonymous
The Dunkin Donuts Zone, New Hampshire
0points
0out of 0found this answer helpful.
Question

how to turn off 4g

asked 3 years ago
tlpenn
on SCH-I405
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
From the home screen, hit the menu button soft key (far left). Select Settings, then Wireless & Networks, then Mobile networks, then System selection. Choose CDMA mode. When you want to turn 4g back on, pick LTE/CDMA. One previous answer said to turn off the mobile data. That is not correct. That would prevent you from using data over 3G as well.
answered 2 years, 11 months ago
drbatman
+3points
3out of 3found this answer helpful.
answer 2
from the home screen press the 1st softkey on the screen( looks like the equals sign)...go to settings, then click wireless and networks, scroll down to Mobile Networks, then click mobile data enabled....if the checkmark is illuminated, then 4g is on...if you click it , this will shut the 4g off and all internet communication..I do this when i go onto WiFi at home..hope that helps
answered 2 years, 11 months ago
bigsez73
NYC
0points
1out of 2found this answer helpful.
Question

The phones says connect to the Wi Fi, but unable to transfer data

I connected my new phone, my third phone same issue, to the Wi Fi by the WPS button, and everything says I am connect to the network. I mean everything, the phone, the router, the internet connection. However, I am unable to use any of the applications that use Wi Fi. This issue is not only on my router, but where ever I connect. Other Samsung phones can connect and surf or email or weather but not mine. Accu-Weather conncection fails, browser page unavaiable. I have done a master reset and to no avail, connected but nothing works. 4G works just fine no issues.
asked 2 years, 7 months ago
ssn719
Houston, TX
on SCH-I405
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Upon further trouble shooting with Verizon, it was found that a proxy server was set-up by one of the mail exchanges. Once this was cleared everything worked as it was suppose to work.
answered 2 years, 7 months ago
ssn719
Houston, TX
0points
0out of 0found this answer helpful.
answer 2
Thank you for your inquiry.

We appreciate your patience.

Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

how do you turn sync on in Manage accounts

asked 1 year, 11 months ago
mrjmsr43
Akron, OH, USA
on SCH-I405
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi mrjmsr43,

Thank you for your inquiry. We understand that you would like to know how to turn on sync on manage accounts on your phone, SCH-I405.

To turn synchronization on for one of your accounts, touch Applications > Settings > Accounts and sync and touch the sync icon on the right (2 circular arrows) on the account that you want to synchronize with your device. The sync icon will turn green when turned on.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
answer 2
Hi mrjmsr43,

Thank you for your inquiry. We understand that you would like to know how to turn on sync on manage accounts on your phone, SCH-I405.

To turn synchronization on for one of your accounts, touch Applications > Settings > Accounts and sync and touch the sync icon on the right (2 circular arrows) on the account that you want to synchronize with your device. The sync icon will turn when turned on.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Blue threads in messaging app

I have a Samsung Stratosphere from Verizon, and in the stock messaging app some of the thread names (i.e., the names of the contacts to/from whom the texts are written) are listed in blue, some in white. I've checked the manual and can't find a reference to this. There is no apparent pattern to it, and the blue items change all the time: each time I go to the messaging app a different configuration of threads is blue. It doesn't seem to cause any harm, but I would like to know what (if anything) it means. Has anyone else had this experience?
asked 1 year, 9 months ago
DavidKR
Decatur, Georgia USA
on SCH-I405
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Response from SamsungTech01:
"If you are referring to the background color of your MMS messages typically outgoing messages will have a different background color to help differentiate between responses and sent messages."

I've gotten this response from both Samsung and Verizon tech support, but it cannot be right, since, as I originally posted, "There is no apparent pattern to it, and the blue items change all the time: each time I go to the messaging app a different configuration of threads is blue."

It's not MMS messages, but the list of regular SMS messages that appears when I first open the Messaging app. Some of the thread names are blue, some are white, without apparent pattern.

The responses and sent messages distinction may be what is intended, but it's not how it's working on my phone. Some threads in which the last message was "sent" are blue, some are white; and some in which the first message was "sent" are blue, some are white; and likewise with threads in which the last or first message is a response: some are blue, some are white, and I cannot make out any pattern at all. The whole thing seems completely random.

In fact, I've seen almost the entire list of threads turn blue WHILE I'M LOOKING AT THE APP, not doing anything with it at all. A similar phenomenon is demonstrated in the attached screenshots: in #1, the 1st and 7th items in the message list are blue, the rest white; in #2, the 3RD and 7th items are blue. The only thing that happened between the two screenshots is that I scrolled down the list to the bottom and then scrolled back to the top. I neither sent nor received any messages, and neither the 1st nor the 3rd thread was changed in any way.

So, perhaps for some of us (I've seen two other reports of this issue by Stratosphere users) the distinction is not working as intended.
Image(s)
User submitted image
User submitted image
answered 1 year, 9 months ago
DavidKR
Decatur, Georgia USA
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

If you are referring to the background color of your MMS messages typically outgoing messages will have a different background color to help differentiate between responses and sent messages.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @SamsungSupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 9 months ago
SamsungTech01
-1point
0out of 1found this answer helpful.
Question

Is there ever going to be an upgrade to OS ??? been waiting a long time!

asked 1 year, 1 month ago
mrJack
Linden,NJ
on SCH-I405
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
There was the windows 8.1 update that recently came out.
answered 8 months ago
carlfranklin
usa
0points
0out of 0found this answer helpful.
answer 2
For the Samsung Galaxy S4 I think it will go straight to The new Android KitKat when it comes out. Not really sure about it though because nothing official has been released regarding this issue.

Typically though, android does not receive "updates" to the current versions unless there is a bug or a glitch that needs to be fixed. Whenever OS changes have been made a new android version is released.

Hope that helps.
answered 1 year, 1 month ago
MohammadH
0points
0out of 0found this answer helpful.
Question

Does Samsung Stratosphere use Gorilla Glass?

asked 3 years, 1 month ago
mdykstra
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mdykstra,

Thank you for your inquiry and we understand that you would like to know if your phone has a Gorilla glass.

The display on your mobile device is made of glass or acrylic and could break if your mobile device is dropped or if it receives significant impact and using excessive force or a metallic object when pressing on the touch-screen may damage the tempered glass surface and void the warranty.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
-1point
0out of 1found this answer helpful.
Question

How do you get the backlight for the keypad on the stratosphere?

Can you set I.C.E. numbers? How do you set a personal ringtone/sound for an alert message?
asked 3 years, 1 month ago
mfmllm
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mfmllm,

Thank you for your inquiry. We understand that you would like to turn off the backlight on your phone.

There's no configurable option to turn off the backlight on your phone.

You may set the length of delay between the last screen touch and the automatic screen timeout. When the screen times out, it dims,
then locks.
1. From the Home screen, press the Menu Key, then touch Settings ➔ Display settings - Screen timeout.
2. Touch a setting to select it.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

Emails

How do I stop email dowloads? I have already deleted from INBOX on PC, yet they still how up on phone. Along with SAVED emails in seperate folders. How do I find other folders on Email?
asked 3 years, 1 month ago
clare611
california
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi clare611,

Thank you for your inquiry. We understand that you would like to know how to stop the meails from downloading to your Samsung phone and how to look for the email folders on the phone.

Emails that you deleted using your PC won't delete the emails on your phone if you setup your email account in POP3 server.

In able for the emails to be deleted automatically when you delete an email on your PC you must setup your email account on your phone in IMAP server.

Folders on your email account created using a computer will not be available on your phone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 2 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do I download my I tunes music to my new Galaxy S Stratophere smart phone

Not sure how to do this. Verizon couldn't help. Can I just drag songs or do I have use another Samsung program to do it?
asked 3 years, 1 month ago
Anonymous
San Diego
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi VincBart1,

Thank you for your inquiry. We understand that you would like to know on how to transfer your itunes music to your Samsung phone.

We don't have information or technical support on third party applications. You may have to contact the software developer of itunes to locate the exact folder on where the music files are saved on the computer. You can use the link below to get intouch with itunes:

( http://www.apple.com/contact/ )

You may also use the link provided below on how you can sync media files on your Samsung phone.

Note: Please copy and paste the entire link on the address bar of your search engine or you may click the link provided below.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046798&fm_seq=49852

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 2 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do you set up speed dial and make them show on contacts?

I added speed dials but they are not working what did I not do?
asked 3 years ago
sorrellfc
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sorrellfc,

Thank you for your inquiry. We understand that you added speed dials on your phone and its not working. We apologize for any inconvenience this may have caused you.

Please try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes.

The contacts that you assigned for Speed dial can be viewed on the Speed Dial Settings.

You may use the link provided below on how to properly add and use the Speed Dial feaure on your phone.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00047914&fm_seq=52054

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 2 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

can the colors on the screen or menus be changed

When I pull down the notification screen, the colors are light green and dark green with black letters. It is hard to read. Can I change the theme or color scheme
asked 3 years ago
bctruckindude
Bossier City, LA
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are themes you can download and attach to the phone. I personally use GoLauncherEX Thats helps customize all menus and screens
answered 2 years, 11 months ago
Slicinarie
0points
0out of 0found this answer helpful.
Question

How to set a ringtone for a contact on stratosphere

I know this is a dumb question but every time I set an individual ringtone for a contact and save it the ringtone reverts back to the default ringtone for the phone. What am I doing wrong?
asked 3 years ago
Anonymous
florida
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5750

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do I get my Contacts to load on the Bluetooth in my 2011 Kia Optima.

The phone hooks up just fine. My old Verizon LG phone loaded the Contacts with no problem.
asked 2 years, 11 months ago
Springer88
Minneapolis
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please soft reset both bluetooth devices first meaning turning the phone off then remove the battery from it for about a minute then put it back in and turn on again. Then turn on both devices bluetooth connection.

To Turn on Bluetooth :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings
Tap on Bluetooth to turn on the radio

Note: The Bluetooth radio, when turned on, will display as the icon is seen in the status bar. To disable the Bluetooth radio, tap Bluetooth once more.

To change Bluetooth visibility options :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on in order to scan for nearby device. If the icon is seen in the status bar, skip step 6.

Tap on Bluetooth to turn on the radio
Tap on Discoverable

Note: To help increase security, the phone will have a 120 second time limit on discovery. If you are unable to establish connection within the time frame, simply tap Discoverable again to turn it on.

If pairing is unsuccessful, please delete or remove the previous bluetooth devices that have been paired on both handsets then pair it once again.

In order to remove a paired Bluetooth device, follow the steps below:

1. Press the Home Key
2. Press the Menu Key
3. Tap on Settings
4. Tap on Wireless and Network
5. Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on. If the icon is seen in the status bar, skip step 6.

6. Tap on Bluetooth to turn on the radio
7. Tap and hold on the desire device
8. Tap Disconnect and unpair

Note: The device should be disconnected and the pair broken on the device.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

how do i move a ringtone from my sd card onto my cell phone?

asked 2 years, 11 months ago
gass58
on SCH-I405
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

How can I build a bi weekly appointment schedule?

asked 2 years, 11 months ago
gollaruff
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi,

We recommend looking in to the Android Market for an application that can perform this function.

Samsung
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I just purchased the samsung stratosphere 4g phone and last night it shut off. I don't have my phone manual.

Is there a manual switch on the phone to turn it back on?
asked 2 years, 11 months ago
AGnovice
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do I import gmail contacts to my Stratosphere cell phone?

asked 2 years, 11 months ago
Anonymous
USA
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
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