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Customer Questions & Answers for
SCH-I405

Customer Questions & Answers:
428 Questions
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432 Answers

Questions & Answers for samsung SCH-I405

Question

How do I transfer pictures from my stratosphere cell to my PC

asked 2 years, 8 months ago
azcards1
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044227&fm_seq=44826

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

The phones says connect to the Wi Fi, but unable to transfer data

I connected my new phone, my third phone same issue, to the Wi Fi by the WPS button, and everything says I am connect to the network. I mean everything, the phone, the router, the internet connection. However, I am unable to use any of the applications that use Wi Fi. This issue is not only on my router, but where ever I connect. Other Samsung phones can connect and surf or email or weather but not mine. Accu-Weather conncection fails, browser page unavaiable. I have done a master reset and to no avail, connected but nothing works. 4G works just fine no issues.
asked 2 years, 4 months ago
ssn719
Houston, TX
on SCH-I405
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Upon further trouble shooting with Verizon, it was found that a proxy server was set-up by one of the mail exchanges. Once this was cleared everything worked as it was suppose to work.
answered 2 years, 4 months ago
ssn719
Houston, TX
0points
0out of 0found this answer helpful.
answer 2
Thank you for your inquiry.

We appreciate your patience.

Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 4 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

Why does my Samsung Stratosphere take photos and videos that don't show up in the phone's gallery?

I'm out at a party and take photos and videos, but later when I check the phone's galery, only some of them are there. Also, when I download the pics and videos, the videos only download as the thumbnail picture instead of the video. Anyone know what is happening?
asked 2 years, 2 months ago
TomInMenifee
Menifee, CA
on SCH-I405
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
All I can tell you is that misery likes company. Tech Support scratces there collective heads, calls engineering, and then recommends doing a factory reset. Grrrrrrrrrrrrrrrr
answered 2 years, 1 month ago
TheyCouldADoneBetter
San Diego, CA
+1point
1out of 1found this answer helpful.
answer 2
Hi!

Sorry you are having issues. Unfortunately this could be a number of issues. Have you downloaded any recent applications around the same time you started noticing these issues? Your best best would be to perform a hard reset. You'll find this option under your privacy settings. Make certain you backup any data you do not want to lose prior to resetting.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
Thanks and have a great day!
answered 2 years, 2 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Blue threads in messaging app

I have a Samsung Stratosphere from Verizon, and in the stock messaging app some of the thread names (i.e., the names of the contacts to/from whom the texts are written) are listed in blue, some in white. I've checked the manual and can't find a reference to this. There is no apparent pattern to it, and the blue items change all the time: each time I go to the messaging app a different configuration of threads is blue. It doesn't seem to cause any harm, but I would like to know what (if anything) it means. Has anyone else had this experience?
asked 1 year, 6 months ago
DavidKR
Decatur, Georgia USA
on SCH-I405
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Response from SamsungTech01:
"If you are referring to the background color of your MMS messages typically outgoing messages will have a different background color to help differentiate between responses and sent messages."

I've gotten this response from both Samsung and Verizon tech support, but it cannot be right, since, as I originally posted, "There is no apparent pattern to it, and the blue items change all the time: each time I go to the messaging app a different configuration of threads is blue."

It's not MMS messages, but the list of regular SMS messages that appears when I first open the Messaging app. Some of the thread names are blue, some are white, without apparent pattern.

The responses and sent messages distinction may be what is intended, but it's not how it's working on my phone. Some threads in which the last message was "sent" are blue, some are white; and some in which the first message was "sent" are blue, some are white; and likewise with threads in which the last or first message is a response: some are blue, some are white, and I cannot make out any pattern at all. The whole thing seems completely random.

In fact, I've seen almost the entire list of threads turn blue WHILE I'M LOOKING AT THE APP, not doing anything with it at all. A similar phenomenon is demonstrated in the attached screenshots: in #1, the 1st and 7th items in the message list are blue, the rest white; in #2, the 3RD and 7th items are blue. The only thing that happened between the two screenshots is that I scrolled down the list to the bottom and then scrolled back to the top. I neither sent nor received any messages, and neither the 1st nor the 3rd thread was changed in any way.

So, perhaps for some of us (I've seen two other reports of this issue by Stratosphere users) the distinction is not working as intended.
Image(s)
User submitted image
User submitted image
answered 1 year, 6 months ago
DavidKR
Decatur, Georgia USA
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

If you are referring to the background color of your MMS messages typically outgoing messages will have a different background color to help differentiate between responses and sent messages.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @SamsungSupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 6 months ago
SamsungTech01
-1point
0out of 1found this answer helpful.
Question

Is there any software application for this device similar to SIRI for the iPhone?

What options do I have to expand the personal assistant capabilities of this phone using voice recognition commands?
asked 2 years, 10 months ago
Markc91754
on SCH-I405
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Search the market for "Iris". It's a Siri knockoff, currently in beta.
answered 2 years, 7 months ago
DarthBubba615
Nashville, TN
+1point
1out of 1found this answer helpful.
answer 2
I downloaded Vlingo...kind of the same idea.
answered 2 years, 9 months ago
Anonymous
The Dunkin Donuts Zone, New Hampshire
0points
0out of 0found this answer helpful.
Question

how to turn off 4g

asked 2 years, 9 months ago
tlpenn
on SCH-I405
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
From the home screen, hit the menu button soft key (far left). Select Settings, then Wireless & Networks, then Mobile networks, then System selection. Choose CDMA mode. When you want to turn 4g back on, pick LTE/CDMA. One previous answer said to turn off the mobile data. That is not correct. That would prevent you from using data over 3G as well.
answered 2 years, 8 months ago
drbatman
+3points
3out of 3found this answer helpful.
answer 2
from the home screen press the 1st softkey on the screen( looks like the equals sign)...go to settings, then click wireless and networks, scroll down to Mobile Networks, then click mobile data enabled....if the checkmark is illuminated, then 4g is on...if you click it , this will shut the 4g off and all internet communication..I do this when i go onto WiFi at home..hope that helps
answered 2 years, 8 months ago
bigsez73
NYC
0points
1out of 2found this answer helpful.
Question

how do you turn sync on in Manage accounts

asked 1 year, 9 months ago
mrjmsr43
Akron, OH, USA
on SCH-I405
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi mrjmsr43,

Thank you for your inquiry. We understand that you would like to know how to turn on sync on manage accounts on your phone, SCH-I405.

To turn synchronization on for one of your accounts, touch Applications > Settings > Accounts and sync and touch the sync icon on the right (2 circular arrows) on the account that you want to synchronize with your device. The sync icon will turn green when turned on.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
answer 2
Hi mrjmsr43,

Thank you for your inquiry. We understand that you would like to know how to turn on sync on manage accounts on your phone, SCH-I405.

To turn synchronization on for one of your accounts, touch Applications > Settings > Accounts and sync and touch the sync icon on the right (2 circular arrows) on the account that you want to synchronize with your device. The sync icon will turn when turned on.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Is there ever going to be an upgrade to OS ??? been waiting a long time!

asked 10 months ago
mrJack
Linden,NJ
on SCH-I405
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
There was the windows 8.1 update that recently came out.
answered 5 months, 1 week ago
carlfranklin
usa
0points
0out of 0found this answer helpful.
answer 2
For the Samsung Galaxy S4 I think it will go straight to The new Android KitKat when it comes out. Not really sure about it though because nothing official has been released regarding this issue.

Typically though, android does not receive "updates" to the current versions unless there is a bug or a glitch that needs to be fixed. Whenever OS changes have been made a new android version is released.

Hope that helps.
answered 10 months ago
MohammadH
0points
0out of 0found this answer helpful.
Question

How do I set incoming call voice volume?

The voice volume of the incoming caller is extremely low; I have all volume settings at their highest level; is there another "setting" I should be re-setting?
asked 2 years, 10 months ago
CMS0327
Phoenix AZ
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
did you try increasing the volume level DURING an incoming call? Increasing the volume when there is no incoming call just increases the ringer volume.
answered 2 years, 8 months ago
kdm12701
0points
0out of 0found this answer helpful.
Question

Why does my phone freeze like this?

Everytime i open an App or Setting screen phone goes crazy. see video.... Phone already exchanged once so its not just a defective handset.... 2.3.5
Video(s)
(click to see the video)
User submitted video
asked 2 years, 10 months ago
meb885
Michigan
on SCH-I405
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi meb885,

Thank you for your inquiry. We understand that your phone, SCH-I405 freezes and we apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

If the soft reset won't work, you may try performing a Factory Data Reset on your phone.

You may use the link provided below for steps on how to perform Factory Data Reset on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00047931&fm_seq=52071

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

what is safe mode

asked 2 years, 10 months ago
one1honez
San Diego, CA USA
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
this is like safe mode on your computer
it is designed to help remove applications that may be causing your phone to not respond
answered 2 years, 8 months ago
rob2012
0points
0out of 0found this answer helpful.
Question

Emails

How do I stop email dowloads? I have already deleted from INBOX on PC, yet they still how up on phone. Along with SAVED emails in seperate folders. How do I find other folders on Email?
asked 2 years, 10 months ago
clare611
california
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi clare611,

Thank you for your inquiry. We understand that you would like to know how to stop the meails from downloading to your Samsung phone and how to look for the email folders on the phone.

Emails that you deleted using your PC won't delete the emails on your phone if you setup your email account in POP3 server.

In able for the emails to be deleted automatically when you delete an email on your PC you must setup your email account on your phone in IMAP server.

Folders on your email account created using a computer will not be available on your phone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do I download my I tunes music to my new Galaxy S Stratophere smart phone

Not sure how to do this. Verizon couldn't help. Can I just drag songs or do I have use another Samsung program to do it?
asked 2 years, 10 months ago
Anonymous
San Diego
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi VincBart1,

Thank you for your inquiry. We understand that you would like to know on how to transfer your itunes music to your Samsung phone.

We don't have information or technical support on third party applications. You may have to contact the software developer of itunes to locate the exact folder on where the music files are saved on the computer. You can use the link below to get intouch with itunes:

( http://www.apple.com/contact/ )

You may also use the link provided below on how you can sync media files on your Samsung phone.

Note: Please copy and paste the entire link on the address bar of your search engine or you may click the link provided below.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046798&fm_seq=49852

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Can the Verizon Stratosphere Android Gingerbread OS be upgraded to Android Ice Cream Sandwich OS now or soon?

asked 2 years, 10 months ago
DeanL
on SCH-I405
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
The Device may or not be updated to ICS it depends on it the carrier and manufacturer.
answered 2 years, 9 months ago
ZachA
Virginia USA
-9points
0out of 9found this answer helpful.
Question

is there a way to stop the voice announcement. or change the voice so it isnt so irratating

asked 2 years, 10 months ago
acarlto
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi acarlto,

Thank you for your inquiry. We understand that you would like to stop the voice announcements or change the voice on your Samsung phone. We apologize for any inconvenience this may have caused you.

Please follow the steps provided below in turning of the voice output (Text-to-speech) on your phone.

1. From the home screen, press Menu
2. Select Settings
3. Select Voice Input and Output
4. Select Text-to-speech settings
5. Tap the Driving Mode to uncheck/disable the feature

You also follow the steps provoided below if the Talkback feature on the phone is activated and if you wnat to turn it off.

1. From the home screen, press Menu
2. Select Settings
3. Select Accessibility
4. Tap the Talkback to uncheck/disable the feature

There is no configurable option on the phone that will allow you to change the voice on the phone.

The suggestion we can offer would be to search on the Google Play Store Market to locate an application to suit your needs.

Please bear in mind that Samsung does not support 3rd party apps and services with any of our devices.

If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

can the colors on the screen or menus be changed

When I pull down the notification screen, the colors are light green and dark green with black letters. It is hard to read. Can I change the theme or color scheme
asked 2 years, 9 months ago
bctruckindude
Bossier City, LA
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are themes you can download and attach to the phone. I personally use GoLauncherEX Thats helps customize all menus and screens
answered 2 years, 8 months ago
Slicinarie
0points
0out of 0found this answer helpful.
Question

Hot key to voice mail

How do I store a phone number and password to my voice mail? There is no keyboard on the dial screen so I must use the slid out keyboard to key in the password to voicemail.
asked 2 years, 9 months ago
Anonymous
Placerville Ca
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Lindalbrenton,

Thank you for your inquiry. We understand that you would like to put a contact number and password on your voicemail.

It appears as if your question is not within our support boundaries and would be better addressed by your service provider. Issues such as billing and minutes/data used, unlock requests and Voicemails concerns are handled by your service provider.

You may reach Verizon at 1-800-922-0204 for futher assistance.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I send pictures from my PC to my galaxy s?

asked 2 years, 9 months ago
NENNI19
great falls mt
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi NENNI19,

Thank you for your inquiry. We understand that you would like to know how to send pictures from your PC to your phone, SCH-I405.

You may use the link provided below for the steps on how to transfer files between your phone and PC.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7306&prd_ia_cd=N0000006&map_seq=49346

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Hi, I need help getting the LED Message light to activate on my new phone?

asked 2 years, 9 months ago
MichelleBB
Michigan
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is no LED message light on the Stratosphere.
answered 2 years, 8 months ago
NRich
+1point
1out of 1found this answer helpful.
Question

Why am I having such a hard time connecting my phone to my pc.

Two separate drives appear but say I have to format my card first but there is already data on it.
asked 2 years, 9 months ago
elbo1235
Salem Massachussettes
on SCH-I405
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044227&fm_seq=44826

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
1out of 2found this answer helpful.
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