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SCH-I400

Customer Questions & Answers for
SCH-I400

Customer Questions & Answers:
131 Questions
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169 Answers

Questions & Answers for samsung SCH-I400

Question

Android 2.2 Update

I was Wondering when are you guys going to Release the Android 2.2-2.3 update.......The fascinate was update 3-5 months Ago..............Thanks
asked 2 years, 4 months ago
Onenyte
on SCH-I400
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Samsung don't make the updates those cames from Verizon... :(
answered 2 years, 3 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if the Continuum will be getting an update but please check back for updates or visit http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039319&fm_seq=39487 for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Will the SCH I400 be able to be upgraded to the ICS when released?

asked 2 years, 4 months ago
nkuck
on SCH-I400
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No, Continuum has only 512 MB ROM for upgrades ICS needs 1 GB of ROM for the OS.....Continuum will be able to run Gingerbread instead (if Verizon release some day the ROM) :(
answered 2 years, 3 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Hi there!
Thank you for your inquiry.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 3 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How can I connect my phone to my pc when the USB port is not being recognized when connected?

I downloaded the driver and it still is not recognizing the USB port/connection.
asked 2 years, 4 months ago
kimberlie
California
on SCH-I400
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Check if you didn't have the Modem Network enabled, and Install original Continuum drivers....
answered 2 years, 3 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00026684&fm_seq=26852

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How can I update my device from 2.1-update1 to 2.2 or later

asked 2 years, 4 months ago
WayneM
Pasadena
on SCH-I400
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You can't Verizon didn't release yet the update....
answered 2 years, 3 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039319&fm_seq=39487

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

UPDATE TO FROYO

I am just one more person who wants to know when we are going to get the promised update on the os to Froyo ? nevermind anything higher like gingerbread. Comeon folks--put some pressure on Verizon !! you at Samsung have more clout than we poor customers do. Tell them do it as you are losing customers because of Verizon's broken promises
asked 2 years, 4 months ago
caroleelise
washington State
on SCH-I400
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Agree this is a matter of Verizon....
answered 2 years, 3 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if the Continuum will be getting 2,2 but please check back for updates or visit www.samsung.com for news.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039319&fm_seq=39487

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Android 2.2

When is the android 2.2 OS going to be available for the SCH-I400? It seems like every other Galaxy S phone has an update to 2.2 but the SCH-I400. Is there a reason this phone doesn't have an update to 2.2?
asked 2 years, 3 months ago
clamp1
Orangevale, CA
on SCH-I400
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Is a matter of Verizon not Samsung you need to email a lot to be lisent.
answered 2 years, 3 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Hi there!
Thank you for your inquiry.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 3 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

When is the Android 2.2 update going to be available for the Continuum?

asked 2 years, 3 months ago
carranoa
CT
on SCH-I400
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
That's will be released by Verizon not Samsung
answered 2 years, 3 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if the Continuum will be getting an update but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When will we get an update to 2.2?

asked 2 years, 3 months ago
Anonymous
on SCH-I400
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Need to be push with Verizon since they are the ones need to release the update...or I hope they mae some on Gingerbread :D
answered 2 years, 3 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.

At this time, we are not permitted to speculate on unreleased products or firmware updates on Samsung products.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

Have a good day!

Samsung Technical Support
answered 2 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can you track a samsung continuum if its not in service?

asked 2 years, 3 months ago
Anonymous
ozark,al
on SCH-I400
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If the phone is deactivated you can not track the phone.
answered 2 years, 2 months ago
Jaggar345
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

my network crashed how can this be fixed if possible?

wifi doesn't work either. Im thinking something got switched off on accident. Airplane mode is off.
asked 2 years, 3 months ago
ChrisInJamestown
jamestown, ny
on SCH-I400
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
This could be a hard ware error on your phone, however if could also be that your not selecting a wifi network to connect to. Go to the setting option on your phone.

Setting< Wireless & Networks< Wifi settings< Turn on Wifi< Select the wireless net work you would like to connect to and if it has a pass word it enter it and it should connect. If it has no password slect it and it should connect.

To get the password you will need to contact the network admin.

Good luck and I hope this helps.
answered 2 years, 2 months ago
Jaggar345
0points
0out of 0found this answer helpful.
answer 2
Just erase everything, maybe you mess with something on the System :(
answered 2 years, 3 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
Question

How to delete items from the sd card

asked 2 years, 2 months ago
leasesb
29229
on SCH-I400
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
To delete items from the Sd card on your samsung continuum you need to perform some steps. The process is fairly easy and can be done multiple ways. I will show you the easiest way to do it. First go to the app draw on your phone, next look for an app called My Files and it has a little folder as the icon, click on that app and your now looking at the files on your sd card. Now to delete them press the menu key on your phone and there will be an option called "delete" select it and then check the files you would like to delete and press okay. You now have deleted those files off your sd card.
answered 2 years, 2 months ago
Jaggar345
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00027621&fm_seq=27789

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Vanishing Icons

There are times when I "unlock" my phone and try to access an app but there is nothing there! What is going on? Why does it do that?
asked 2 years, 2 months ago
drgaqdfghdjsdt
Boise, ID, USA
on SCH-I400
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
First off this was a problem with the android version 2.1, however samsung released an update to 2.2 recently. this can be updated through your phone over the air for free. Download all the updates and make sure your system is up to date. Once your system is up to date that problem shouldn't happen anymore. One reason why I think that was happening was because the phone was loading them or you were running a lot of processes and the phone was bogged down. Make sure to close all apps after your done using them. HOpe this helps.
answered 2 years, 2 months ago
Jaggar345
0points
0out of 0found this answer helpful.
answer 2
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again after a few minutes to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do you set a ringtone for Text Msg without hearing tones for email?

Notification ringtone does not give me the ability to differentiate. I don't want to hear anything with email.
asked 2 years, 7 months ago
gsekins
on SCH-I400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=342193

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i turn off caller id announcement and just use a ringtone

asked 2 years, 7 months ago
leestcat
on SCH-I400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Sorry but I am a bit confused by what you mean by the caller id announcement. Can you be a bit more specific? Get back to us asap and we would be happy to help out.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Connecting phone to computer

When I connect my phone to the computer via USB cord/port. My computer tells me that my device is not recognized. I have updated my driver software, and no avail. I want to be able to put files on my phone from the computer, but I have no clue how to get my phone/computer to recognize each other.
asked 2 years, 7 months ago
jkay85
on SCH-I400
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi jkay85,

Thanks for reaching out to us for support.

Please cut and paste the link below into your web browser. There you will find the tutorial "How Do I Connect In Mass Storage Mode to Transfer Data From My Verizon Wireless SCH-i400 Continuum Phone To A PC?"

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=342134

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how do I scan with my Samsung Continum

asked 2 years, 7 months ago
mullibu1
on SCH-I400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours
7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how to setup email?

the email is through my school and they use outlook web app
asked 2 years, 7 months ago
tjj16
on SCH-I400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. To set up additional email accounts follow the instruction on page 66. Copy and paste this link into your browser. http://bit.ly/qqzlMg

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook! twitter.com/GalaxySsupport (@galaxySsupport) twitter.com/SamsungService (@samsungservice) facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport12
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Question

How can I improve the speed of my phone? (Multitasking)

How can I make my phone faster so loads apps faster and the apps don't seem slow?
asked 2 years, 7 months ago
Ivangelion
Salinas, CA
on SCH-I400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do I transfer pictures from text messages to my photo gallery on my continuum?

asked 2 years, 7 months ago
ciolumbiax1
on SCH-I400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi,

Please consult this link: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=342160

Samsung
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I have a samsung continuum, it is downloading something--and says Do not turn off Target!!! What does this mean and what is it downloading?

asked 2 years, 7 months ago
paele
on SCH-I400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

You may have been pushed an update over the air. I suggest waiting until it finishes. If you are stuck in the download screen for a long time, you can perform a soft reset to recover your device.

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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