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Customer Questions & Answers for
Samsung Continuum™ i400 Android Smartphone

Customer Questions & Answers:
131 Questions
 | 
169 Answers

Questions & Answers for samsung Samsung Continuum™ i400 Android Smartphone

Question

When will the Verizon Continuum get the Froyo, Android 2.2, update?

asked 3 years, 1 month ago
jayperiod
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products at this time.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How to change email and sms notification tones so they are not the same

asked 3 years, 1 month ago
ceilingman
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=342193

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how come i can't hear any song music but i can get a ringtone

i can't hear you tube of my downloaded music -- please help
asked 3 years, 1 month ago
music111
new york
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

upgrade to android 2.2 or 2.3 for the I400

asked 3 years, 1 month ago
radar1270
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Please visit this link: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=364377

Samsung
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

The WeatherBug Clock is in the wrong time-zone.

I live in Indian Head, Maryland and it is one-hour behind. I've checked with WeatherBug support but they replied "If the clock has an analog face, it is not WeatherBug's application but most likely the developer of the device (Samsung)'s application that is using the WeatherBug data feed. In this case, you will need to contact the developer (Samsung) regarding their app. We do not know how they designed/programed it. If it has a digital face, please check your device's settings. The WeatherBug app draws its time directly from the device's settings."

The clock has an analog face. Please advise and I like this app! Thank you!
asked 3 years, 1 month ago
katbird80
Indian Head, MD
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Phone freaking out.

my phone recently started sending messages to the wrong contacts, booting to a black screen, and receiving double messages. Everything just flipped out a couple days ago, There is no water damage, and this phone is almost constantly in use. Please help I need this fixed asap. I do download a lot from the market, but also have virus protection on the phone. What is going on?
asked 3 years ago
Catts
northwest ohio
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out!

It appears that we will need to take a look at your device to properly diagnose it. You can schedule a repair from the Support page on our website (http://bit.ly/oC1j54) or file a Service Request from our Support form on our Facebook page (http://on.fb.me/n0xqXn)

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

or

Live Chat Support: http://goo.gl/ZALJm
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do you use the gps?

asked 3 years, 1 month ago
linnipoo
East TN
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Please visit this link: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=342113

Samsung
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Why do dates entered into my phone not appear on my google calender when accessed from my laptop?

asked 3 years ago
dmgal
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Make sure you are following these instructions: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=342132

Should problems persist, reach out to us @Galaxyssupport

Samsung
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Is there any time frame for the Continuum being upgraded from Android 2.1 to 2.2?

asked 3 years ago
wilkeslp
Macon, Georgia, USA
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

At this time, we are not permitted to speculate on unreleased products or firmware updates on Samsung products.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

Have a good day!

Samsung Technical Support
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can't modify email settings

This is a Galaxy S on Verizon. I am not able to modify my email account settings such as the incoming and outgoing server settings. I can get to the account settings menu but the only things i can modify are things like limits, signatures and folders. No option is provided to change the more technical settings. I cannot even delete the account so i can reenter it from scratch. For some reason I can no longer send mail and this problem is preventing me from checking my outgoing server setting. Thoughts?
asked 3 years, 1 month ago
infomartin
Denver, CO
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

Removing Account:

Press the Home Key
Press the Menu Key and tap on Settings
Tap on Accounts and sync
Tap on the Coporate account
Tap on the account and then tap Remove account after acknowledging the warning.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Samsung continuum: how do you change calendar notification sound so you can actually hear it?

asked 2 years, 11 months ago
pkwrdy
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039292&fm_seq=39460

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

My samsung continuum will not recognize that it is connected to a USB device when I plug it into my computer. How do I fix this?

asked 2 years, 11 months ago
eream18
on Samsung Continuum™ i400 Android Smartphone
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. This link contains serveral sections from how to setup and transfer data using the Mass Storage mode.Copy and paste this link into your browser for instructions. http://bit.ly/oxIhFG

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 2 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

phone will not recognize sd card

asked 3 years, 1 month ago
Teee
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

where does photos saved in messageing go to. what directory?

asked 2 years, 11 months ago
stm88
usa
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

Any photos received via MMS are saved by default into the MyFiles (DCMI folder) and Gallery stock applications.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

i tried to delete preinstalled files that i don't use and it has affected my rss reader.

is there a way to reload programs without losing any new files i've down loaded?
asked 3 years, 1 month ago
dcooch1
02601
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

2.2 update, ???????????/

As I'm sure you know, some of the market items are now only available for 2.2... but continuum is still running on 2.1, I don't understand what the problem is here, had I known that I would'nt have bought this phone. You guys need to come up with some answers or everyone who has purchased a continuum will surely either flash leaked rom, or get rid of continuum. Please figure this out, and let us know when we get the update.
asked 3 years ago
TazRun
Minneapolis, Minnesota
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not have any information about this update yet. Check back with our website, follow us on Twitter or reach out to us on Facebook. As soon as we get information we will post it.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or try
Chat Support: http://goo.gl/ZALJm
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

What should battery life be only last about 7hours with one hour on internet and the rest on standby

asked 3 years ago
DjUn
Sunnyvale
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Battery life durations specified on our products are tested in our labs under multiple different conditions and the talk and standby times are a realistic average maximum dependent on customer usage variables.
Battery power consumption depends on a number of factors, such as network configuration, signal strength, operating temperature, features selected, frequency of calls, and voice, data, and other application usage patterns.
Some variables that may affect battery life are:
• Backlight settings set to always on or a long amount of time
• Ring tone settings set to higher volume settings
• Vibrate settings turned on
• Using Internet Services including Text Messaging
• Making and/or Receiving calls in, or simply standing by in, an analog service area
• If you tend to be in a "weak" coverage area where your signal strength meter shows only 1 to 2 bars
• Using non-SAMSUNG charging accessories can cause battery life and other issues, as well as void the manufacturer’s limited warranty.

If the battery is not holding a charge it may mean that it is not charging properly. Make certain that the charger cable is properly plugged in. It is also possible that the battery may be damaged. If you suspect that it may be, or should this issue continue to occur, please feel free to call us here at Samsung Technical Support at 1-888-987-4357.

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

analog clock

the analog clock on my home page has the incorrect time, however, the digital time at the bottom on the phone is correct. How do I correct the analog clock?
asked 3 years, 1 month ago
goldcreekfarm
Dawsonville, Ga
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi,

Please visit this link: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=341614

Samsung
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Email and txt alerts

Is there any way to get other alert sounds other than the ones that come loaded in the phone. I can get my ringtone but can't use my sounds that are on my sd card
asked 3 years, 1 month ago
triddle
georgia
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Sorry but I do not see this as a configurable option at this time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do you change the number of rings someone hears before it goes to voicemail?

asked 2 years, 11 months ago
sforeman26
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
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