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Customer Questions & Answers for
Samsung Continuum™ i400 Android Smartphone

Customer Questions & Answers:
131 Questions
 | 
169 Answers

Questions & Answers for samsung Samsung Continuum™ i400 Android Smartphone

Question

phone will not recognize sd card

asked 2 years, 11 months ago
Teee
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Why does the phone only sync some of my google calendars?

My phone only syncs some of my google calendars, and not does not sync with my personal google calendar. I was using an app called Daily Brief, and think it may have made that apps calendar my personal calendar. That app would not sync with my personal Google calendar either. But, if I were to put an appointment in Daily Briefs, it would show up in my phone's calendar.
asked 2 years, 10 months ago
dj13
Meridian, Idaho
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do I download music to my phone

asked 2 years, 10 months ago
sunshine68
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
How Do I Connect In Mass Storage Mode to Transfer Data From My Verizon Wireless SCH-i400 Continuum Phone To A PC?

Configure Port Mapping

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on USB settings, USB mode

Tap on Mass storage to connect as a portable hard drive device to a PC where an application such as Windows Explorer can detect the phone and allow the exchange of files
or
Tap on Media sync to connect as a portable music device to a PC where an application such as Windows Media Player can detect the phone and exchange media.
Connecting & Transferring

Press the Home Key
Plug the cable into the phone
Plug the other end of the cable in a USB port
Tip: Avoid the use of multiport hubs if possible.
Sweep down on the Notification bar and Tap USB connected-Select to copy files to/from the computer
Tap Mount
The PC will throw an option window. Click on Open folder to view files.
Navigate to the desired files to be transferred and either drag and drop them over or copy and paste them into the directories.

Thanks!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I would like to purchase a micro USB to HDMI cable for my phone to use with my LCD-HD TV.

Do I need a software update in order for the cable to work? How can I download the software if I need to? Thanks.
asked 2 years, 10 months ago
hbeave1
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out!

Please cut and paste the link below into your web browser to find the tutorial 'What Do I Use To Connect To My Verizon Wireless SCH-i400 Continuum Phone To A TV To Playback Content & How Can This Be Done?'

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=342084

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do i get the google talk feature on this phone?

I have been having issues downloading updates or new apps from android market place. I contacted them and we went thought a troubleshooting process and found out that google talk was not on this system. They had me do a factory reset of the phone and no success. My question is, go you have a google talk .apk file avalible to download to the phone or do i have to reflash the ROM or BIOS of this phone to get it back? Or would a firmware update solve this issue?
asked 2 years, 10 months ago
sgcsg1
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

why doesnt my phone mount to my pc

gives the option to mount, when i select...nothing happens.
asked 2 years, 10 months ago
atuesley
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

does my samsung continuum have a front facing carmera?

asked 2 years, 10 months ago
mannyg210
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

What if your phone freezes?

asked 2 years, 10 months ago
Smenefeeks1
Lyndon Kansas
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

can I use bluetooth and how do I set it up please?

asked 2 years, 10 months ago
bonnieandclyde
usa
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please soft reset both bluetooth devices first meaning turning the phone off then remove the battery from it for about a minute then put it back in and turn on again. Then turn on both devices bluetooth connection.

To Turn on Bluetooth :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings
Tap on Bluetooth to turn on the radio

Note: The Bluetooth radio, when turned on, will display as the icon is seen in the status bar. To disable the Bluetooth radio, tap Bluetooth once more.

To change Bluetooth visibility options :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on in order to scan for nearby device. If the icon is seen in the status bar, skip step 6.

Tap on Bluetooth to turn on the radio
Tap on Discoverable

Note: To help increase security, the phone will have a 120 second time limit on discovery. If you are unable to establish connection within the time frame, simply tap Discoverable again to turn it on.

If pairing is unsuccessful, please delete or remove the previous bluetooth devices that have been paired on both handsets then pair it once again.

In order to remove a paired Bluetooth device, follow the steps below:

1. Press the Home Key
2. Press the Menu Key
3. Tap on Settings
4. Tap on Wireless and Network
5. Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on. If the icon is seen in the status bar, skip step 6.

6. Tap on Bluetooth to turn on the radio
7. Tap and hold on the desire device
8. Tap Disconnect and unpair

Note: The device should be disconnected and the pair broken on the device.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Will the continuum get 2.2 update

the phone has been out a couple years and now the 2.3 update is avalible will i get 2.2 for it.
asked 2 years, 10 months ago
Anonymous
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

At this time, we are not permitted to speculate on unreleased products or firmware updates on Samsung products.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

Have a good day!

Samsung Technical Support
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How can I be sure my Samsung Continuum mobile hotspot is secure?

I've been getting some email spam, which I don't get on my PC
asked 2 years, 10 months ago
sbalien
VA Beach, VA
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How can I delete pictures from the Gallery?

I have tried to delete photos and the 'delete' option does not come up. I only get share and more info when tapping the photo or set of photos. Why is delete not showing up?
asked 2 years, 10 months ago
DelawareDeb
Delaware
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us with your question.

To delete a phone from the Gallery, open the photo, then tap the Menu soft key. This will give the option to delete the image.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do I put things on my phone from my pc?

asked 2 years, 10 months ago
savaka
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. This link contains several sections on how to setup and transfer data using the Mass Storage mode. Copy and paste this link into your browser for instructions. http://bit.ly/oxIhFG

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 2 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

When is android 2.2 coming to the continuum?

asked 2 years, 10 months ago
sterry
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.
Thank you for your understanding and patience.
Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

I just purchased a Samsung Continum phone in May of this year. Are there any planned upgrades to 2.2 or higher?

I use the phone for my business email & my company is switching to a different mobile email provider that requires a 2.2 version or higher. My phone is 2.1. When I spoke to Verizon, they stated that Samsung should be coming out with an upgrade for the Continuum that should solve my issue.
asked 2 years, 10 months ago
ladytreyn
Indianapolis, IN
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if the Continuum will be getting an update but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

are there upgrades to have sch-1400 flash compatible

asked 2 years, 10 months ago
theduaner
southpark mall
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if your device will be getting an update but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Will the Continuum ever get an OS update?

The Continuum is a good phone but still buggy. It seemed to have been forgotten in the line of OS updates compared to phones like the Fascinate. Atleast 2.2 with flash would be a great improvement.
asked 2 years, 10 months ago
Kilometers
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

At this time, we are not permitted to speculate on unreleased products or firmware updates on Samsung products.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

Have a good day!

Samsung Technical Support
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

is there pc sync software for samsung s

asked 2 years, 10 months ago
TerryPT
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Alarm problems

I have a samsung continuum, When I set my alarm for some reason it turns itself off when the phone is on standby, I will set it before I go to bed and it will never go off it disappears.
asked 2 years, 10 months ago
Anonymous
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support.
Please try a soft reset.
1. Power off
2. Remove the battery and leave it out for at least 30 seconds
3. Insert battery back into device
4. Power back on and evaluate

If the problem persists, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Why wont my samsing continuum turn on?

the battery is charged and it shows the verizon and samsung galaxy s theme but after that it goes blank,please help me!!!
asked 2 years, 10 months ago
reginaldbirdsong
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
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