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Customer Questions & Answers for
Samsung Continuum™ i400 Android Smartphone

Customer Questions & Answers:
131 Questions
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169 Answers

Questions & Answers for samsung Samsung Continuum™ i400 Android Smartphone

Question

sounds it makes

everytime I get a message it makes a sound, how do I stop that?
asked 3 years, 2 months ago
wmars
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. To set the volume level for incoming call and notification ringtones. Follow the steps below.

1. From the Home screen, touch Menu ➔ Settings ➔Sound & display ➔ Ringer volume.
2. Touch and drag the slider to set Incoming call volume.
3. Touch and drag the slider to set Notification volume.
4. Touch OK to save your setting.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungService (@samsungservice)

facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do I down load music from my computer

asked 3 years, 2 months ago
hiker123
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

Please copy + paste the following link in to your browser for more information: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=342133

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I go about updating from Android 2.1?

Ive already gone through the process of Settings>Phone Info>Check for New,and now matter what I do,i can not figure it out,and its starting to really aggravate me.
asked 3 years, 2 months ago
Onetrack87
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Android 2.1 update 1 is the only software version available on the Continuum thus far. From reading other websites, it seems as if the ticker screen causes too many problems with other android platforms. Hopefully they'll fix this soon, though, as Android 2.1.1 seems incredibly buggy to me.
answered 2 years, 11 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

My phone lost its boot

Msg. Reboot System Now
Apply SD Card:update zip
Wipe data/factory reset
Wipe cache partion
asked 3 years, 2 months ago
JohnnyK2011
Charlotte
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When are you releasing 2.2 for the Continuum??

I hear that there are no plans to release a 2.2 for the Continuum.. Is that true? If so I am wondering why I bought this product...
asked 3 years, 2 months ago
Arizona59
Arizona
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That information is false, the update for 2.2 was released I believe sometime near febuary 14 2012 it took a long time but, its finally here and it seems to be a good update so far. When updating your devise you need to go to settings<about phone< check for software updates< check now. There will be 2 updates for you phone. The first update is very small and is not a software update for 2.2 but you need to download this one first. Allow it to update and your phone to reboot. after the reboot once again go and check for software updates, and this time ther will be another software update for you phone. Download it ( this will take some time as it is a large update and it is over the air depending on your service status) once the update finishes downloading you will be promoted to allow it to install hit okay and your phone will be shut down and the update will begin, allow it to update and your phone will reboot automatically. Congratulations you now have 2.2 the official upgrade. Enjoy :)
answered 2 years, 9 months ago
Jaggar345
0points
0out of 0found this answer helpful.
Question

Why can I not receive RSS feeds anymore?

I have had issues with RSS feeds since I updated the software on my phone. Sometimes it will be days before I receive any feeds. Currently I haven't received any since August 1st. The ticker was the main reason I purchased this phone and am very disappointed that I am unable to use this feature.
asked 3 years, 2 months ago
kmreagan8
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

When is Android 2.2 going to be released for my phone ?? Confirmed it's available for it just not released yet ?

asked 3 years, 2 months ago
the13thstep
Lockport
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yep the update exist is an leaked beta from Verizon, I hope they better release the Gingerbread one, since the Continuum has everyting to run that one, but looks like is a matter of Verizon and not Samsung :(
answered 2 years, 10 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
Question

how do i activate usb setting on my phone so that my computer recognizes usb is attached and so that phone recognizes my computer?

I cannot export video from my phone to my computer. Video is too large to send by email. We have tried wireless to upload video to youtube, all it says repeatedly is Retrying. Nothing happens. So I tried connecting usb to phone and computer but no window pops up on my computer saying a device is attached, and in notifications window on my phone, it doesn't say usb is attached. I have read manual, it says USB connected should show up in notifications on my phone, but it doesn't.
asked 3 years, 2 months ago
Anonymous
rutland, vt
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=342134

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why does the continuum on your page say that it has android 2.1 and the one I have doesn't have it, nor has it been upgraded to the android 2.1?

asked 3 years, 2 months ago
elisa11574
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. This subject is best addressed by calling Samsung Customer Support on our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService
Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

when are you going to address the weather bug clock widget you preloaded on the phone that is an hour fast from the rest of the phone times

asked 3 years, 2 months ago
lew2176
pa
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How can I turn off the sound on start up and shut down?

Every phone I have owned previous to this one has had the feature available to shut off the sound so that you can't hear anything when you power it up or turn it off. No one at Verizon has been able to tell me how to so this with the Continuum. If it is not a feature of this phone, can you program an update that will make it possible?
asked 3 years, 2 months ago
jkextras
Salem, OR, USA
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Sorry but I do not see this as a configurable option at this time.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

why do my pictures take so long to send?

whether it is through an email or a text message, any picture taken with my phone camera can take between 15 minutes to 5 days to send to any phone on any carrier, and is generally only pushed through when someone else (not necessarily who i sent the picture to) sends a picture to me.
asked 3 years, 2 months ago
diana15r
11784
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

What is the closest, newest, phone to the sch-i400

Im looking to upgrade my phone, im looking for the closest in size, weight, and battery life. I love the ticker bar as well. any suggestion? i have been looking at the Galaxy S III, is that a good upgrade replacement?
asked 2 years, 4 months ago
rosea5
west chester, pa
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

You can find our Guide to the Galaxy here: http://on.fb.me/MJoF6k You can explore our phones and their features.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 4 months ago
SamsungTech05
0points
0out of 0found this answer helpful.
Question

How do I put music files on my phone?

asked 2 years, 10 months ago
eds003
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Where can I find a silicone cover to fit my Continuum with an extended life battery installed?

asked 3 years, 2 months ago
dlscotti
Macon, GA
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When will the Verizon Continuum get the Froyo, Android 2.2, update?

asked 3 years, 2 months ago
jayperiod
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products at this time.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Android OS Updates

I have the Continuum running on the Android 2.1 OS. When will there be an update available for this for to the 2.2 or 2.3 OS? If it's already available from Samsung, is there anywhere that I can download it directly?
asked 3 years, 1 month ago
dcraig275
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.
Thank you for your understanding and patience.
Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Why does my phone not transfer the music during my sync with Rhapsody. I have licenses for both my phone and PC

It connects, seems to look ok, then when I go to play the songs from my phone the file format is not supported (even though the exact same song used to play) or the lisence for the song has expired. Even after "syncing" my phone, the lisence continues to be expired.
asked 3 years, 1 month ago
jodim512
Riverview, FL
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can't modify email settings

This is a Galaxy S on Verizon. I am not able to modify my email account settings such as the incoming and outgoing server settings. I can get to the account settings menu but the only things i can modify are things like limits, signatures and folders. No option is provided to change the more technical settings. I cannot even delete the account so i can reenter it from scratch. For some reason I can no longer send mail and this problem is preventing me from checking my outgoing server setting. Thoughts?
asked 3 years, 1 month ago
infomartin
Denver, CO
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

Removing Account:

Press the Home Key
Press the Menu Key and tap on Settings
Tap on Accounts and sync
Tap on the Coporate account
Tap on the account and then tap Remove account after acknowledging the warning.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do I get rid of Bing as the gps navigator?

asked 3 years, 1 month ago
linnipoo
East TN
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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