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Customer Questions & Answers for
Samsung Continuum™ i400 Android Smartphone

Customer Questions & Answers:
131 Questions
 | 
169 Answers

Questions & Answers for samsung Samsung Continuum™ i400 Android Smartphone

Question

UPDATE TO FROYO

I am just one more person who wants to know when we are going to get the promised update on the os to Froyo ? nevermind anything higher like gingerbread. Comeon folks--put some pressure on Verizon !! you at Samsung have more clout than we poor customers do. Tell them do it as you are losing customers because of Verizon's broken promises
asked 2 years, 9 months ago
caroleelise
washington State
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Agree this is a matter of Verizon....
answered 2 years, 8 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if the Continuum will be getting 2,2 but please check back for updates or visit www.samsung.com for news.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039319&fm_seq=39487

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Android 2.2

When is the android 2.2 OS going to be available for the SCH-I400? It seems like every other Galaxy S phone has an update to 2.2 but the SCH-I400. Is there a reason this phone doesn't have an update to 2.2?
asked 2 years, 9 months ago
clamp1
Orangevale, CA
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Is a matter of Verizon not Samsung you need to email a lot to be lisent.
answered 2 years, 8 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Hi there!
Thank you for your inquiry.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How can I get my photos to save to directly SD card instead of to camera?

asked 2 years, 9 months ago
Norenie
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Just get in setting on camera and looks for Storage...there will appear internal or SD Card
answered 2 years, 8 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

When is the Android 2.2 update going to be available for the Continuum?

asked 2 years, 9 months ago
carranoa
CT
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
That's will be released by Verizon not Samsung
answered 2 years, 8 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if the Continuum will be getting an update but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When will we get an update to 2.2?

asked 2 years, 8 months ago
Anonymous
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Need to be push with Verizon since they are the ones need to release the update...or I hope they mae some on Gingerbread :D
answered 2 years, 8 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.

At this time, we are not permitted to speculate on unreleased products or firmware updates on Samsung products.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

Have a good day!

Samsung Technical Support
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

my network crashed how can this be fixed if possible?

wifi doesn't work either. Im thinking something got switched off on accident. Airplane mode is off.
asked 2 years, 8 months ago
ChrisInJamestown
jamestown, ny
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
This could be a hard ware error on your phone, however if could also be that your not selecting a wifi network to connect to. Go to the setting option on your phone.

Setting< Wireless & Networks< Wifi settings< Turn on Wifi< Select the wireless net work you would like to connect to and if it has a pass word it enter it and it should connect. If it has no password slect it and it should connect.

To get the password you will need to contact the network admin.

Good luck and I hope this helps.
answered 2 years, 7 months ago
Jaggar345
0points
0out of 0found this answer helpful.
answer 2
Just erase everything, maybe you mess with something on the System :(
answered 2 years, 8 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
Question

Samsung Continuum Update

I hope Samsung an push or help Verizon to update this phone, I just buy it and is great but still behind of today's Androids. I hope some one help us (final user) in get a more recent update for our beloved phones....
asked 2 years, 8 months ago
jmberumenb
El Paso, TX
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Samsung finally released an android OS update froyo 2,2. To get the download you will need to first download one update that is not the software update. Then after it downloads there will be another pdate to froyo 2.2.

Setting<about phone<system updates< Check now

Update your phone untill there are not more update and yor phone is up to date.
answered 2 years, 7 months ago
Jaggar345
0points
0out of 0found this answer helpful.
answer 2
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if the Continuum will be getting an update but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When will the verizon continuum get the android 2.2 os?

asked 2 years, 8 months ago
ch1ll1nd1llon
Rock Springs WY
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The samsung continuum finally got android 2.2 recently around febuary 14 2012. There are 2 updates one is a fix from verizon and the other is android 2.2 download both of them and allow your phone to apply the updates.
answered 2 years, 7 months ago
Jaggar345
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039319&fm_seq=39487

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Can you track a samsung continuum if its not in service?

asked 2 years, 8 months ago
Anonymous
ozark,al
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If the phone is deactivated you can not track the phone.
answered 2 years, 7 months ago
Jaggar345
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

When wil this phone have an Android update and what kind?

asked 2 years, 8 months ago
Ethanlovessamsung
Adams, MA
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
This phone recently got an update to froyo 2.2. Have your phone check for system updates and there should be updates download the first one and allow your phone to update it self, then check again and it will have and android update to 2.2. Download it and allow your phone to apply the update. After your system is up to date you will have android 2.2 Froyo.
answered 2 years, 7 months ago
Jaggar345
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039319&fm_seq=39487

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to delete items from the sd card

asked 2 years, 7 months ago
leasesb
29229
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
To delete items from the Sd card on your samsung continuum you need to perform some steps. The process is fairly easy and can be done multiple ways. I will show you the easiest way to do it. First go to the app draw on your phone, next look for an app called My Files and it has a little folder as the icon, click on that app and your now looking at the files on your sd card. Now to delete them press the menu key on your phone and there will be an option called "delete" select it and then check the files you would like to delete and press okay. You now have deleted those files off your sd card.
answered 2 years, 7 months ago
Jaggar345
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00027621&fm_seq=27789

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Vanishing Icons

There are times when I "unlock" my phone and try to access an app but there is nothing there! What is going on? Why does it do that?
asked 2 years, 7 months ago
drgaqdfghdjsdt
Boise, ID, USA
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
First off this was a problem with the android version 2.1, however samsung released an update to 2.2 recently. this can be updated through your phone over the air for free. Download all the updates and make sure your system is up to date. Once your system is up to date that problem shouldn't happen anymore. One reason why I think that was happening was because the phone was loading them or you were running a lot of processes and the phone was bogged down. Make sure to close all apps after your done using them. HOpe this helps.
answered 2 years, 7 months ago
Jaggar345
0points
0out of 0found this answer helpful.
answer 2
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again after a few minutes to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

sounds it makes

everytime I get a message it makes a sound, how do I stop that?
asked 3 years, 1 month ago
wmars
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. To set the volume level for incoming call and notification ringtones. Follow the steps below.

1. From the Home screen, touch Menu ➔ Settings ➔Sound & display ➔ Ringer volume.
2. Touch and drag the slider to set Incoming call volume.
3. Touch and drag the slider to set Notification volume.
4. Touch OK to save your setting.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungService (@samsungservice)

facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do you set a ringtone for Text Msg without hearing tones for email?

Notification ringtone does not give me the ability to differentiate. I don't want to hear anything with email.
asked 3 years ago
gsekins
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=342193

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i turn off caller id announcement and just use a ringtone

asked 3 years ago
leestcat
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Sorry but I am a bit confused by what you mean by the caller id announcement. Can you be a bit more specific? Get back to us asap and we would be happy to help out.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I down load music from my computer

asked 3 years ago
hiker123
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

Please copy + paste the following link in to your browser for more information: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=342133

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I go about updating from Android 2.1?

Ive already gone through the process of Settings>Phone Info>Check for New,and now matter what I do,i can not figure it out,and its starting to really aggravate me.
asked 3 years ago
Onetrack87
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Android 2.1 update 1 is the only software version available on the Continuum thus far. From reading other websites, it seems as if the ticker screen causes too many problems with other android platforms. Hopefully they'll fix this soon, though, as Android 2.1.1 seems incredibly buggy to me.
answered 2 years, 9 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

How do you view email attachments on the Samsung Continuum?

asked 3 years ago
tlschmid
57004
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Tlschmid,

Thanks for reaching out to us for support.

To open downloaded files on the Continuum, simply open the My Files application, which is preinstalled on your device. Just open the application and go to the Download folder to file these files.

For future inquiries, you may contact us via Twitter or Facebook.

Follow us on Twitter at www.twitter.com/galaxyssupport or www.twitter.com/samsungsupport

To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued support.

Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

when is Samsung gonna offer the android 2.2 upgrade for Samsung Continuum

asked 3 years ago
Paula65
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung don't offer that.... need to be the release from Verizon
answered 2 years, 8 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
Question

When are you releasing 2.2 for the Continuum??

I hear that there are no plans to release a 2.2 for the Continuum.. Is that true? If so I am wondering why I bought this product...
asked 3 years ago
Arizona59
Arizona
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That information is false, the update for 2.2 was released I believe sometime near febuary 14 2012 it took a long time but, its finally here and it seems to be a good update so far. When updating your devise you need to go to settings<about phone< check for software updates< check now. There will be 2 updates for you phone. The first update is very small and is not a software update for 2.2 but you need to download this one first. Allow it to update and your phone to reboot. after the reboot once again go and check for software updates, and this time ther will be another software update for you phone. Download it ( this will take some time as it is a large update and it is over the air depending on your service status) once the update finishes downloading you will be promoted to allow it to install hit okay and your phone will be shut down and the update will begin, allow it to update and your phone will reboot automatically. Congratulations you now have 2.2 the official upgrade. Enjoy :)
answered 2 years, 7 months ago
Jaggar345
0points
0out of 0found this answer helpful.
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