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Customer Questions & Answers for
Samsung Continuum™ i400 Android Smartphone

Customer Questions & Answers:
131 Questions
 | 
169 Answers

Questions & Answers for samsung Samsung Continuum™ i400 Android Smartphone

Question

Who should I contact about the OS upgrade for this phone?

asked 2 years, 11 months ago
sacjon
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Verizon Wireless
answered 2 years, 10 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039319&fm_seq=39487

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why does my phone get hot from just putting it too charge?

I set my phone to charge and it gets really hot. And also causes it to have this black screen appear. It has been happening quite frequently and I have to take battery out for hours at a time. Why is this happening and how can I fix this?
asked 2 years, 11 months ago
panamagirl70
work, Shorter Alabama
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Can be a short on the charger port need to be taked to the Service Center (Verizon)
answered 2 years, 10 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How can I update my device from 2.1-update1 to 2.2 or later

asked 2 years, 11 months ago
WayneM
Pasadena
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You can't Verizon didn't release yet the update....
answered 2 years, 10 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039319&fm_seq=39487

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

UPDATE TO FROYO

I am just one more person who wants to know when we are going to get the promised update on the os to Froyo ? nevermind anything higher like gingerbread. Comeon folks--put some pressure on Verizon !! you at Samsung have more clout than we poor customers do. Tell them do it as you are losing customers because of Verizon's broken promises
asked 2 years, 11 months ago
caroleelise
washington State
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Agree this is a matter of Verizon....
answered 2 years, 10 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if the Continuum will be getting 2,2 but please check back for updates or visit www.samsung.com for news.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039319&fm_seq=39487

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I get my photos to save to directly SD card instead of to camera?

asked 2 years, 10 months ago
Norenie
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Just get in setting on camera and looks for Storage...there will appear internal or SD Card
answered 2 years, 10 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

When is the Android 2.2 update going to be available for the Continuum?

asked 2 years, 10 months ago
carranoa
CT
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
That's will be released by Verizon not Samsung
answered 2 years, 10 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if the Continuum will be getting an update but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When will we get an update to 2.2?

asked 2 years, 10 months ago
Anonymous
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Need to be push with Verizon since they are the ones need to release the update...or I hope they mae some on Gingerbread :D
answered 2 years, 10 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.

At this time, we are not permitted to speculate on unreleased products or firmware updates on Samsung products.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

Have a good day!

Samsung Technical Support
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

my network crashed how can this be fixed if possible?

wifi doesn't work either. Im thinking something got switched off on accident. Airplane mode is off.
asked 2 years, 10 months ago
ChrisInJamestown
jamestown, ny
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
This could be a hard ware error on your phone, however if could also be that your not selecting a wifi network to connect to. Go to the setting option on your phone.

Setting< Wireless & Networks< Wifi settings< Turn on Wifi< Select the wireless net work you would like to connect to and if it has a pass word it enter it and it should connect. If it has no password slect it and it should connect.

To get the password you will need to contact the network admin.

Good luck and I hope this helps.
answered 2 years, 9 months ago
Jaggar345
0points
0out of 0found this answer helpful.
answer 2
Just erase everything, maybe you mess with something on the System :(
answered 2 years, 10 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
Question

Samsung Continuum Update

I hope Samsung an push or help Verizon to update this phone, I just buy it and is great but still behind of today's Androids. I hope some one help us (final user) in get a more recent update for our beloved phones....
asked 2 years, 10 months ago
jmberumenb
El Paso, TX
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Samsung finally released an android OS update froyo 2,2. To get the download you will need to first download one update that is not the software update. Then after it downloads there will be another pdate to froyo 2.2.

Setting<about phone<system updates< Check now

Update your phone untill there are not more update and yor phone is up to date.
answered 2 years, 9 months ago
Jaggar345
0points
0out of 0found this answer helpful.
answer 2
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if the Continuum will be getting an update but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When will the verizon continuum get the android 2.2 os?

asked 2 years, 10 months ago
ch1ll1nd1llon
Rock Springs WY
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The samsung continuum finally got android 2.2 recently around febuary 14 2012. There are 2 updates one is a fix from verizon and the other is android 2.2 download both of them and allow your phone to apply the updates.
answered 2 years, 9 months ago
Jaggar345
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039319&fm_seq=39487

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When wil this phone have an Android update and what kind?

asked 2 years, 10 months ago
Ethanlovessamsung
Adams, MA
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
This phone recently got an update to froyo 2.2. Have your phone check for system updates and there should be updates download the first one and allow your phone to update it self, then check again and it will have and android update to 2.2. Download it and allow your phone to apply the update. After your system is up to date you will have android 2.2 Froyo.
answered 2 years, 9 months ago
Jaggar345
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039319&fm_seq=39487

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Vanishing Icons

There are times when I "unlock" my phone and try to access an app but there is nothing there! What is going on? Why does it do that?
asked 2 years, 9 months ago
drgaqdfghdjsdt
Boise, ID, USA
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
First off this was a problem with the android version 2.1, however samsung released an update to 2.2 recently. this can be updated through your phone over the air for free. Download all the updates and make sure your system is up to date. Once your system is up to date that problem shouldn't happen anymore. One reason why I think that was happening was because the phone was loading them or you were running a lot of processes and the phone was bogged down. Make sure to close all apps after your done using them. HOpe this helps.
answered 2 years, 9 months ago
Jaggar345
0points
0out of 0found this answer helpful.
answer 2
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again after a few minutes to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do you view email attachments on the Samsung Continuum?

asked 3 years, 2 months ago
tlschmid
57004
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Tlschmid,

Thanks for reaching out to us for support.

To open downloaded files on the Continuum, simply open the My Files application, which is preinstalled on your device. Just open the application and go to the Download folder to file these files.

For future inquiries, you may contact us via Twitter or Facebook.

Follow us on Twitter at www.twitter.com/galaxyssupport or www.twitter.com/samsungsupport

To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued support.

Samsung Mobile Technical Support
answered 3 years, 2 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

when is Samsung gonna offer the android 2.2 upgrade for Samsung Continuum

asked 3 years, 2 months ago
Paula65
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung don't offer that.... need to be the release from Verizon
answered 2 years, 10 months ago
jmberumenb
El Paso, TX
0points
0out of 0found this answer helpful.
Question

When are we going to get the Android 2.2 We were promised?

Just wondering when we might get it. We were promised Froyo at launch and I purchased this product on that promise and we are still waiting. Please don't give me that canned answer.
asked 3 years, 2 months ago
drewsmithwick
Richmond VA
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.
Thank you for your understanding and patience.
Technical Support
answered 3 years, 2 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Are you ever going to update the Firmware on the continuum. I love this phone but without updated android I will have to move on.

asked 3 years, 2 months ago
dbuchino
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not have any information about this update yet. Check back with our website, follow us on Twitter or reach out to us on Facebook. As soon as we get information we will post it.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).
Samsung Support on Facebook (https://www.facebook.com/SamsungSupport)

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Why does the phone only sync some of my google calendars?

My phone only syncs some of my google calendars, and not does not sync with my personal google calendar. I was using an app called Daily Brief, and think it may have made that apps calendar my personal calendar. That app would not sync with my personal Google calendar either. But, if I were to put an appointment in Daily Briefs, it would show up in my phone's calendar.
asked 3 years, 1 month ago
dj13
Meridian, Idaho
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do I download music to my phone

asked 3 years, 1 month ago
sunshine68
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
How Do I Connect In Mass Storage Mode to Transfer Data From My Verizon Wireless SCH-i400 Continuum Phone To A PC?

Configure Port Mapping

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on USB settings, USB mode

Tap on Mass storage to connect as a portable hard drive device to a PC where an application such as Windows Explorer can detect the phone and allow the exchange of files
or
Tap on Media sync to connect as a portable music device to a PC where an application such as Windows Media Player can detect the phone and exchange media.
Connecting & Transferring

Press the Home Key
Plug the cable into the phone
Plug the other end of the cable in a USB port
Tip: Avoid the use of multiport hubs if possible.
Sweep down on the Notification bar and Tap USB connected-Select to copy files to/from the computer
Tap Mount
The PC will throw an option window. Click on Open folder to view files.
Navigate to the desired files to be transferred and either drag and drop them over or copy and paste them into the directories.

Thanks!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I be sure my Samsung Continuum mobile hotspot is secure?

I've been getting some email spam, which I don't get on my PC
asked 3 years, 1 month ago
sbalien
VA Beach, VA
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

is there pc sync software for samsung s

asked 3 years, 1 month ago
TerryPT
on Samsung Continuum™ i400 Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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