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Customer Questions & Answers for
samsung Samsung Code™ Full Qwerty Smartphone

Customer Questions & Answers:
226 Questions
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236 Answers

Questions & Answers for samsung Samsung Code™ Full Qwerty Smartphone

Question

The device locked itself and I have not assigned a password. How do I unlock it?

I am unable to unlock my phone. I was given a replacement phone last week for a previous one that had malfunctioned in its operating software. I was not given a box or any paperwork and was not told of any passwords. I had to change the battery and the device locked itself and is requesting that I enter a password to unlock it. I did not assign a password and was not given a password by the store and know of no way to unlock it now and am unable to reset or use the phone at all. Can you help me? I have looked all through the manual online and cannot find any instructions to by pass this request for password to unlock.
asked 3 years, 9 months ago
CapeKelly
Cape Coral, FL
on Samsung Code™ Full Qwerty Smartphone
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2 answers
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answer 1
We do apologize for any inconvenience that you are experiencing with the phone right now. I would recommend you to please contact Samsung Technical Support 1-888-987-4357 Direct Hotline to be further assisted. The phone needs to be free so that the representative can walk you through in performing the hard reset to unlock the phone.
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
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answer 2
We do apologize for any inconvenience that you are experiencing with the phone right. I would recommend you to please contact Samsung Technical Support 1-888-987-4357 Direct Hotline to be further assisted. The phone needs to be free so that the representative can walk you through in performing the hard reset to unlock the phone.
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

How do I clear my storage so I can take new pictures and videos?

asked 3 years, 9 months ago
itsmemc
pittsburg, ca
on Samsung Code™ Full Qwerty Smartphone
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answer 1
Go to File Manager, Windows, Messaging, click in each box and delete them. It will then let you take more pictures.
answered 3 years, 7 months ago
noseywife
Tx
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answer 2
Good question.

Should you need to clear your storage for you to give space on the new pictures and videos that you would need to take, you may try the following steps:

Click on Start
Select Contents Manager
Select My Pictures/ My Videos
Select Option
Choose Delete
answered 3 years, 9 months ago
Samsung4
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Question

Why can't I send picture messages?

I am able to receive picture messages, txt messages and use Internet Explorer.
asked 3 years, 2 months ago
Iahissa
Danvers, MA
on Samsung Code™ Full Qwerty Smartphone
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answer 1
if you can not send pic messages then you may have to get a new phone...i had this problem also and i got a new phone.
answered 3 years, 2 months ago
Smartie
Florida
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answer 2
Hi Iahissa!
Thank you for your inquiry.

Regarding your concern please coordinate with your Service Provider for further assistance so they can re configure the settings on your device for that is a network dependent issue

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
samsung6
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Question

why does the windows update fail on my phone?

i receive an error message to check the connection to the update server, it's not available.
asked 3 years, 7 months ago
landarow
california
on Samsung Code™ Full Qwerty Smartphone
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2 answers
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answer 1
Hi there!

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
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answer 2
Hi there!

Thank you for your inquiry.

However, we did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

Happy Holidays.
answered 3 years, 6 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

My phone has somehow been turned on silent mode. I don't know how I did it and I can't figure out how to turn it off.

asked 3 years ago
rara326
on Samsung Code™ Full Qwerty Smartphone
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2 answers
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answer 1
There are three ways you can change it easily. The first is the easiest, simply press your volume keys on the side of your phone in the up directions. The second is to go to your settings app, then to sound setting and un-highlight the silent mode. The third is to pull down the menu from the top of you home screen. There you will find a Silent button that you can highlight or not. I hope this helps. If none of these help, you made need to have your phone serviced or reset.
answered 3 years ago
OjLopez
San Jose, CA
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answer 2
Greetings rara326!

Thanks for reaching out! To exit Silent Mode, press and hold the lock key to open the Quick List menu then select Normal (5). You will see the Silent Mode icon, on the top of the display, each time you enter Silent Mode.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
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Question

How do I transfer pictures from storage to the sd card so I can upload to my pc

I am not able to get my activesync working. I have vista, it uses windows mobile but I keep getting device not connected.
asked 3 years ago
gazelle33
new york
on Samsung Code™ Full Qwerty Smartphone
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Answers
answer 1
Well, If you have your pictures stored in your phone , you should try going to your phone's memory. Click on "images" or "pictures" whatever you see , and on the bottom you should see something that says options , click on that and click on " Move ". Once you do that , it may say " move to card " , click on that ... and wallaah. Your images are now on your SD memory card . Or if that doesn't help , you should try sending Samsung a chat . That's what I usually do , I don't have my phone with me right now, but I hope that helped =] && it looks like your on two different topics here, but if I read your question right , I believe you said, that your trying to connect your USB to your computer and it's saying not connected ? If that was right, I'd be glad to help you on that just let me know, incase I didn't make a mistake .Your welcome , Keke .
answered 3 years ago
xKekexD
0points
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answer 2
Hi there!

Thanks for your inquiry! We appreciate your patience! Copy + paste the link provided in to your browser:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=0&AT_ID=200156&PROD_SUB_ID=0&PROD_ID=623

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
0points
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Question

how cani soft reset the sch1220 samsung

asked 3 years, 9 months ago
butta
on Samsung Code™ Full Qwerty Smartphone
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2 answers
Answers
answer 1
HOW TO PERFORM A HARD RESET ON THE SCH-I220 "CODE"

1. When phone is powered off, press and hold the power button until screen appears
2. Let go of the power button and press the LEFT SOFT KEY and the BACK key simultoaneously.
3. Screen will show options press " 1" to format and reboot.

Soft reset is just turning off the phone and removing the battery for a few seconds.
answered 3 years, 9 months ago
Samsung5
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answer 2
HOW TO PERFORM A HARD RESET ON THE SCH-I220 "CODE"

1. When phone is powered off, press and hold the power button until screen appears
2. Let go of the power button and press the LEFT SOFT KEY and the BACK key simultoaneously.
3. Screen will show options press " 1" to format and reboot.
answered 3 years, 9 months ago
Samsung5
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Question

How do I download my contact list from the phone to my laptop?

My phone has a problem and I have a new one ready to be picked up, but we cannot get the two phones to talk to each other over bluetooth. So I thought I could download my contact list to my computer to make things easier, but I don't know how to do this.
asked 2 years, 11 months ago
Swardfly
75028
on Samsung Code™ Full Qwerty Smartphone
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answer 1
Go to where you purchsed your cell phone, and tell them you need to transfer your list, they should be able to help you at no cost. Or go to your service provider. They carry a special USB cable to transfer cell phone #'s to another.
answered 2 years, 11 months ago
nuevovino33
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answer 2
Thanks for your question!

Regarding your concern, for you to transfer information between the Samsung Code™ Full Qwerty Smartphone (SCH-I220) and a computer, you need to download and install the driver compatible with your computer which is the ActiveSync/Windows Mobile Device Center, and a compatible USB data cable.

Microsoft Windows Mobile Device Center:

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=46f72df1-e46a-4a5f-a791-09f07aaa1914

Active Sync:

http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=9e641c34-6f7f-404d-a04b-dc09f8141141

To transfer data using Active Sync, please follow the steps below:
1. Use the USB cable to connect both the handset & the target PC. When an active connection has been established, the Smartphone Sync Setup wizard will pop up on your PC's display.
2. Click Next to setup a sync relationship between the SCH-I220 & PC.
3. Enter a Name for your PC then click Next.
4. Click to check the desired sync option boxes (Do Not check Media box).
5. Click on Next then click on Finish to complete the Smartphone Sync Setup wizard.
6. Once the USB connection has been established, Microsoft ActiveSync displays "Connected".
7. Press the Explore button, on the ActiveSync toolbar, to open the handset's file directory.
8. Now you can copy files, Drag n Drop or Copy & Paste, from the PC to the handset, or vice versa.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
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Question

how to fix ring tone file that is corrupted or unavailable

n/a
asked 3 years, 2 months ago
pops66
on Samsung Code™ Full Qwerty Smartphone
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2 answers
Answers
answer 1
Hi pops66!

Thank you for your inquiry.

There are no configurable options on the settings of the phone, to fix or repair files that are corrupted. If you are having issues a file that was downloaded or a file that came from a third party source, please try to coordinate with the developer or original creator of that file.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport11
0points
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answer 2
Hi pops66!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern on your Samsung Code™ Full Qwerty Smartphone (SCH-I220, this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
-1point
0out of 1found this answer helpful.
Question

Why do i get "Messge was not sent. Try again." when i have reception?

I am able to receive SMS but not send them. I even tested sending an SMS, and MMS or send SMS and make a call. The MMS goes out, the call works, but SMS messages have been failing more than usual.
sometimes after sending many it will stop sending and i get a "Failed, then i need to turn-off and turn-on the unit, to be able to send them again."
thank you.
asked 2 years, 11 months ago
rschmidmo
irvine , ca
on Samsung Code™ Full Qwerty Smartphone
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2 answers
Answers
answer 1
Hi there,

Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier. I've included Metro PCS's contact information below.

Online at http://www.metropcs.com
By Phone at 1-888-8metro8 (1-888-863-8768)

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
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answer 2
You need to speak with your cell phone service provider, unless you have block the outgoing messaging option. But, pretty much, I think is your providers service, whose not responding correctly.
answered 2 years, 11 months ago
nuevovino33
0points
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Question

my phonne frozen will not start. what do i do?

it frozen while a call was coming trhu
asked 3 years, 10 months ago
alberto
miami fl
on Samsung Code™ Full Qwerty Smartphone
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1 answer
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answer 1
You may take your battery out and put it back in. Should this issue persist, call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We may do some trouble shooting or possible repair
answered 3 years, 9 months ago
SamsungBryanA
0points
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Question

My software cd is not downloading.

How can I get an addtional cd to be able to download. Also how I can syncronize my phone with my laptop.
asked 3 years, 9 months ago
crystal75
on Samsung Code™ Full Qwerty Smartphone
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answer 1
We do not have any additional CD software for the SCH-I220. You may download a software from microsoft.com to your laptop.

For Windows XP, you need to download Activesync 4.5 software and for Windows Vista, you need to download Windows Mobile Device Center.
answered 3 years, 7 months ago
Samsung5
0points
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Question

mms will not download

pictures from mms will not download
asked 3 years, 9 months ago
deed
on Samsung Code™ Full Qwerty Smartphone
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1 answer
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answer 1
not sure mms , but , when it comes to sms , its important that the files are attached to the msg , I use to have a friend that would send me pics from time to time , and when I would download them I would get all sorts of weird numbers and letters , when I checked the info of the msg , I then noticed that the pic was attached
answered 3 years, 5 months ago
airportguy
upper darby , PA
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Question

How can I download the pictures from my phone into my computer? How can I use the internet with my phone?

asked 3 years, 9 months ago
Lucilla
on Samsung Code™ Full Qwerty Smartphone
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answer 1
if you have a memory card and a usb cable it is easy... all you have to do is transfer what you want to add to your pc on the card...then connect your cable to your pc and phone...go to my computer on your pc and you should see your phone like a flash drive...open it...it will have music,ringtones,images and videos...select what you want and make a folder to save them to...volla! you have moved your pictures from your phone to your pc...

For internet it depends on what you are doing i can do alot on my phone with the internet...that part of your question needs to be a little more detailed...
answered 3 years, 4 months ago
Erie1804
Stockton, CA
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Question

how can i activate office movile on samsung code phone?

asked 3 years, 9 months ago
sam82
on Samsung Code™ Full Qwerty Smartphone
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1 answer
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answer 1
This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 6 months ago
Samsung4
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Question

can i use my sch 1220 as a data teather to my laptop to receive wirless data ?

asked 3 years, 9 months ago
jb805
on Samsung Code™ Full Qwerty Smartphone
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answer 1
Hi there!

The phone supports DUN (Dial Up Networking) Profile that would allow you to use the phone as a modem for internet connectivity.

For the requirements on using the phone as a tethered modem, you may check your service provider for an available software, drivers and data plan.
answered 3 years, 6 months ago
Samsung4
0points
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Question

how do I update from windows mobile 6.1 to windows mobile 6.5?

asked 3 years, 9 months ago
jtaina
on Samsung Code™ Full Qwerty Smartphone
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answer 1
Hi, here’s a link on how to update your phone and it includes a complete instructions on updating your phone.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=623&AT_ID=236081

Have a good day.
answered 3 years, 8 months ago
Samsung7
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Question

phone is lock need password

asked 3 years, 9 months ago
antony
on Samsung Code™ Full Qwerty Smartphone
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Thank you for your inquiry. Regarding your concern, what we can offer as passcode would be the last 4 digits of the mobile number. If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung4
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Question

is there an app for an audio analyzer

asked 3 years, 9 months ago
gene813
riverview fl
on Samsung Code™ Full Qwerty Smartphone
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Hi gene813!

For this kind of application, Samsung does not offer this type of app for your phone but you can ask your current service provider if they can offer one.
answered 3 years, 8 months ago
Samsung10
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what size memory card can the code phone use

asked 3 years, 8 months ago
Howardo
New York
on Samsung Code™ Full Qwerty Smartphone
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Here's the information regarding the supported memory card of the SCH-I220 Code.

Card Type / Slot: microSDHC
Max Storage Size: 16 GB
Recommended Storage Size: 16 GB
answered 3 years, 8 months ago
Samsung5
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