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Customer Questions & Answers for
SCH-I100

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136 Questions
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167 Answers

Questions & Answers for samsung SCH-I100

Question

Contacts Settings

Ringtones for different contacts
asked 2 years, 11 months ago
Tutty773
Pearl, MS
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Under contacts you will need to edit contact by either pressing and holding the contacts name and selecting edit from the options that appear or by pressing the options button after opening the contact. Towards the bottom of the of the editing field you will find Ringtone. Once selected it will ask for default or phone select phone and then choose ringtone for that contact. Hope this Helps.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
There are two ways to do this. To do it from the contact: Use the "Menu" button. Navigate to "Address Book", select "Contacts", scroll down to the contact you want to change. Use the "Options" button and then select "Edit". Scroll down through the various fields until you come to one with a musical note on the left side. Then use the center button, or choose "Options" -> "Select". Scroll down to a ringtone or music file you like, then use "Options" -> "Select". Then "Options" -> "Save" to save the contact.

Alternatively, to do this from the ringtone: Use the "Menu" button. Navigate to "My Stuff". Scroll down to "Audio" and select that folder. From there choose "Tones", "Music" or "Recorded Audio". Scroll to the ringtone you want. Use the "Options" button, choose "Set As", then choose "Caller Ringtone". Choose "Search Contact", find the contact you want to assign the tone to, then use the "Select" button.
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do you customize your notification ringtone?

I know how to change the notification ringtone but the only options it gives you is tones that already come on your phone, I was my own ringtone
asked 2 years, 11 months ago
Brooker
Virginia
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The only method I know to create a customized text tone is on your SD card you will need to go to the folder "Media", inside of that folder should be "Audio", and inside of that folder is "Ringtones". In "Audio" you will need to create a folder called "Notifications" Drop any files you want for text, email, or alarms in this folder. All ringtones should be in the ringtone folder and notifications in the notifications folder, if you want same file for both you will need a copy in both folders. You may need to adjust lengths and file types but this works on most android phones. Hope this helps. On the Gem I know that MP3's and MPeg4 works, but not sure how long they can be.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Hi Brooker,

If you want to use the downloaded ringtone to set as your personal ringtone on your SCH-I100n Gem handset, then the ringtone must be below 300 KB.

Once you download the tone, save it on the ringtones folder to automatically save them on the ringtones list. Then follow the steps below on how you can change the ringtone on the handset.

STEPS:

1. From Home Screen, Press Menu
2. Go to Settings
3. Select Sound and Display
4. Select on Notification Ringtone
5. Tap on the radio button on the selected tone
6. Press OK to save the changes.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.

Samsung Technical Support
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Please tell me how to get the photos I took on my Android Gem to my desktop computer.

I tried to email the photos in small batches; the phone display indicated that the photos were attached to my emails, but I did not receive them on my desktop.
asked 2 years, 11 months ago
Anonymous
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
There are a number of ways to transfer files to your computer. 1 would be to use a micro SD card reader and plug the SD card directly to the computer then pictures can be found in the DCIM folder and copied to your computer. 2. Email which you have tried, and may try again. 3. their are a number of Apps that allow you to transfer files across a wireless network. and 4. If your computer is bluetooth enabled as many laptops are or you can use a bluetooth USB adapter to create a bluetooth network and transfer files that way. Hope this helps.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Hi,

Please consult this link: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=797&AT_ID=363591

Samsung
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I export contact information?

asked 2 years, 10 months ago
DougAK
Klawock AK
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
To export contact information you go to the contacts screen select the contact to export and hold it. You then have the option to send the name card Via Email or bluetooth. Hope this helps.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

Thank you for your continued interest in Samsung products.
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why isn't my memory card working?

When i bought my phone it came with a 4GB memory card. The first day I had my phone the memory card was working and showing up fine, but the second day my phone was saying that there was no memory card inserted and it was in the phone. I took the card out and replaced it but it still is saying there is not card inserted.
asked 2 years, 10 months ago
JP1989
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Is the SD Card formatted? If you have a micro SD card reader you may try viewing its contents on your PC. If you haven't taken any pictures you may just want to reformat it. Also if you go into Applications/Settings/SD card & Phone storage and see if the card was unmounted for safe removal. or needs to be formatted. I doubt its been unmounted but if it has you should only have to restart the phone for it to work. Be aware that formatting will erase any information that was on the card if you saved anything to it. Hope this helps.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I just received my new phone and am charging it for the first time. After saying charging for a few seconds it How do I Know when it is fully charged?

asked 2 years, 10 months ago
Laribee
wmsb. Va.
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
When the phone is fully charged the screen should have an indicator that appears saying it is fully charged and to remove it from the charger. Well made chargers IE smartphone approved chargers should cut off when the battery is fully charged, before purchasing any after market chargers I would check to make sure they include this function to protect the life of your battery.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Hi!

The battery symbol on the top left of your device will let you know where you stand in the charging process.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Verizon Samsung Gem 3 G Smartphone

This phone is incased in Plastic. How do I get the phone out of it to clean?
asked 2 years, 10 months ago
hicks
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
By incased in plastic I'm unsure if you mean factory plastic or has a cover on it. If a cover was installed you may want to refer to the manufacturer of the cover for instructions on how to remove it or the place you bought the cover from. If the cover was purchased included when you bought the phone from a provider they should be able to instruct you on how to remove it. If you're referring to the plastic it was shipped in you can/should simply remove that. Screen covers should be replaced after cleaning to protect the screen and only use proper cleaning solutions to protect the screen. Ideally you should turn the phone off before cleaning the screen and give the solution time to dry entirely before turning it back on.Hope this helps.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Hi there,
Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also reach us via live chat at the following link: http://goo.gl/ZALJm

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Is the Verizon Gem getting the Froyo update ever?

asked 2 years, 9 months ago
bharrin1125
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Samsung has made the official statement that they cannot comment on it. It would be nice but since the Froyo update for the Fascinate took around a year and they haven't already released any plans for the Gem I'm not hopeful. If they intend to release an update I hope they do it soon, because the Gem's 148mb of memory is insufficient without the ability to save to SD. To sum it up they've not given an real answer to that question yet.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

Unfortunately I do not have any information about this update yet. Check back with our website, follow us on Twitter or reach out to us on Facebook. As soon as we get information we will post it.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or try
Chat Support: http://goo.gl/ZALJm
answered 2 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

My phone turned off and won't turn back on.

I just bought my phone today, and I charged it up and it will not turn on. I'm not very happy to say the least!
asked 2 years, 9 months ago
annsy55
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If the Phone is DOA, you should be able to return it under warranty, its inconvenient but happens when factories produce thousands of the same model a few defective ones will slip through. You may want to try removing the battery and putting it back in. Is the display lighting up when plugged in or when you try to boot it or at all really? If so it may be a bad battery and a functional phone which you should be able to check at your phone provider. Hope that helps.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Thank you for the inquiry.

I'm sorry I don't have enough information to properly support this question or this question is not within our support boundaries. Please rephrase & resubmit your question with more details or reach out to us on another support channel. Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

or

Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 2 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do i delete bluetooth devices

asked 2 years, 11 months ago
eo1ame
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You will need to go to Applications/Settings/Wireless & Networks/Bluetooth Settings if you select the device you want removed and hold it down you should get the settings options disconnect or disconnect and unpair select disconnect and unpair and it should remove the device from your lists. Hope this Helps
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I delete a bookmark, SCH-i100

asked 2 years, 11 months ago
dgsmith5629
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
When your browser is open press your options key, select bookmarks from the center top row this will show a list or thumbnail of all bookmarks. Select and hold the bookmark you want to remove and this will bring up your options scroll down to Delete bookmark. Hope this Helps.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do i get photos off phone to my computer

i can not down load owners manual it isn't in proper format
asked 2 years, 11 months ago
kander
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You can get photo's off of your phone in 4 ways. 1. You can use a micro SD card reader and remove the micro SD card from the phone and plug it up to your computer via USB and copy them out of the DCIM folder. 2. You can use a bluetooth adapter to create a bluetooth network and send them via bluetooth. 3 You can send them via email to yourself as attachments. 4. If you have a wireless network there are many apps paid and free that will allow you to send files from your phone to your computer or to select files from your phone and save them at your computer. Hope this Helps.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How to remove synced email contacts?

I initially synced my contacts not knowing and now all my email address are in my contact list and I would like them removed. Is there an easier way then just deleting one by one?
asked 2 years, 10 months ago
APresti
Milwaukee, WI
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
To remove email contacts easily the best route I know of is to go to contacts hit the options button, go to display options, and check only display contacts with phones. You may still have some email addresses but only if you added phone numbers for your contacts in email. Or below that you can select the email account and uncheck all of the contacts under your email to remove them all. Hope this Helps.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Hi!

Sorry but I do not see this as a configurable option at this time.

Feel free to ask us anything on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How can you set a text message ringtone on a samsung gem???

i have been trying to figure this out for a LONG time and never have i ain't gonna set the ones that come with the phone i want the ones people sent to me not the little stupid one you know if anyone know then please tell me its really starting to make me mad and please don't say go to Verizon even though that would be a good idea but i would rether not look like a idiot..:)
asked 2 years, 10 months ago
lilred12345
tennessee
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
To create a Text or notification tone you will need to alter information on the SD card. On your SD card you should find a folder called "Media", inside that folder is "Audio" inside of that folder should be "Ringtones" Create a new folder in audio called Notifications". Notifications will be for text, email, or alarms, put any audio files you want into this folder and it will show up in the list of notifications tones.Hope this Helps
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

Unfortunately I do not see any configurable options to meet your request.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 2 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I transfer some of my apps to the sd card.

Phone memory is almost full, but nothing on sd card.
asked 2 years, 10 months ago
louie13
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You will need to check your firmware version under Applications/settings/About Phone it will be listed under Firmware Version. If it is 2.1(Eclair) You cannot save applications to your SD card. This is only available in 2.2 (Froyo) and higher. If you are 2.2 it should be available under your applications manager. Only certain providers are using 2.2. Please check with your provider for updates. If you use generic updates you may=will damage your phone/functions so only user your providers updates.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Please visit this link: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=797&AT_ID=369046

Samsung
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Were is the sim card and memory card located?

asked 2 years, 10 months ago
tayway
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You may want to refer to the owners manual but to get to the Micro SD card you will need to turn off the phone pop the back cover off and on the side of the phone will be your SD slot.
I don't believe any of the Gem's use SIM cards I believe they are all CDMA, but you may want to check with your provider/user manual on that.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Please visit this link: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=797&AT_ID=363641

Samsung
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Apps

My phone memory doesn't have enough space for my app. So I want to know if there is any way to have them saved to my sd card.
asked 2 years, 10 months ago
Remp2012
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You will need to check your firmware version under Applications/settings/About Phone it will be listed under Firmware Version. If it is 2.1(Eclair) You cannot save applications to your SD card. This is only available in 2.2 (Froyo) and higher. If you are 2.2 it should be available under your applications manager. Only certain providers are using 2.2. Please check with your provider for updates. If you use generic updates you may=will damage your phone/functions so only user your providers updates.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Hi there.

Follow the steps below to save downloaded applications from the Android Market to a microSD card.

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Applications
Tap on Manage applications
Tap on Third-party tab and select appliction to be moved to microSD card
Select Move to SD card
Tap on On SD card tab to verify application was moved to microSD card

Thank you and have a great day.
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why when I connect my Gem cell via USB port, it will only connect to my pc when I turn my cell on and off while connected to my pc?

asked 2 years, 10 months ago
sam1taz1
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
This sounds like it may be a driver issue, depending on the operating system/driver this may or may not be able to be corrected. When you say it will only connect when you restart your gem; does it charge if you don't restart the phone? Are you connecting it for Data transfer or for internet? Finally does it show as connected in your computers operating system before the restarting as an unknown device or not at all? The more details you can provide can give a more exact answer but I believe from this it sounds like a driver issue.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I upgraded my gem to froyo and now market wont work. Says "server error" every time.

asked 2 years, 10 months ago
Anonymous
98279
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If you used the Generic update it will damage the market and reduce your internet/signal strength since the phones purchased from a provider are not generic's. Only certain providers have gem's compatible with the 2.2 update. Only use updates from your provider to prevent such issues in the future. Since this has happened to many Gem users you may still be able to have the phone replaced under warranty since it was a manufacturers update, just not for the right phone. Generics are phones not sold by only one provider IE The Gem for Verizon uses a different OS then for Verizon, and they both aren't the same as one you can buy directly without contract. Generics refer to the phones you can purchase without contracts.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
-1point
0out of 1found this answer helpful.
answer 2
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I cannot send videos in a text. I get the messaGe message size limit reached.

asked 2 years, 10 months ago
Stepney
on SCH-I100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Depending on providers the size of files sent via txt messages varies. You can check with your provider to see what that size limit is. To reduce the file size you can go into your camcorder settings using your and reduce the quality of the video from High (for SD Card) to Low (for MMS messages). to access those options you simply go into camcorder mode and other slide the side option panel out or press your options key. Hope this helps.
answered 2 years, 9 months ago
TheDragon117
Aiken SC
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
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