Greetings! This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
It was a pleasure doing business with you. Technical Support Team