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Customer Questions & Answers for
14MP 26X Zoom Digital Camera

Customer Questions & Answers:
74 Questions
 | 
24 Answers

Questions & Answers for samsung 14MP 26X Zoom Digital Camera

Question

How do I remove the USB power cable from the camera?

I plugged the usb power cable into my new camera to charge it, and now I cannot remove the cable. It appears stuck, and I'm afraid to use too much force. How do I remove the cable from the camera?
asked 3 years, 10 months ago
MMichrina
Duncansville, PA
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. The USB cable should pull straight out. If you are unable to remove it without damaging the camera, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there more information available for this camera ?

Information about settings
asked 3 years, 9 months ago
sterling2
Atglen Pa.
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can find more information on the HZ50W here: http://www.samsung.com/us/photography/digital-cameras/EC-HZ50WZBPBUS
answered 3 years, 9 months ago
SamsungCamera
0points
0out of 0found this answer helpful.
Question

I registered incorrect model number. How do I change it to the other one?

Cameras

14MP 26X Zoom Digital Camera
Incorrect Model number as follows:
Model #: EC-HZ50WZBPAUS
asked 3 years, 9 months ago
rosetamarasue
Here
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For questions and assistance regarding product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Would like to purchase a battery charger & a USB cable for my camera. Where can I get these items?

Looking for these items. - AD44-00164A & AD39-00165A.
asked 3 years, 9 months ago
Peewee57
Clovis, NM
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your HZ50W camera, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What camera cases fits the HZ50W super zoom camera?

I'm looking for options for a camera case that will fit this camera (HZ50W). I want a case that is small. Any suggestions?
asked 3 years, 7 months ago
AMCarter
Bellingham, WA USA
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories, including a case for your HZ50W camera, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do I buy the accessories -i.e.--- BC9UA3 AND CC9N10B/E FOR THE HZ50W camera ?

cant get anywhere on your website to access these products !!!
asked 3 years, 6 months ago
gearbox7
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your HZ50W camera, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can the microphone be turned off in a Samsung HZ50W digital camera while using video?

asked 3 years, 6 months ago
saffire
nc
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, the HZ50W camera can record video with or without sound. For instructions on setting the sound to On, Off or Zoom Mute (to mute the sound when zooming only), please refer to page 63 of the User Manual. The manual can be downloaded as a pdf file from this website for your convenience.

Thank you for the question,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

need replacement rubber view finder cover

see picture attached. this is the second request for product support. please reply. the rubber cover on the view finder came unglued and i lost it, I need a replacement part. how do i get one? Thank you
asked 3 years, 5 months ago
batistaal
usa
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your HZ50W camera, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can I get beyond the 'card error' message?

I have a new 8GB memory card. When I turn the camera on I get the [card error] message. The 'menu' button does nothing. I can not get to the menu to format the card. I have tried 2 different 8GB cards with the same results. I tried a old 2GB card and it worked without formating.
asked 3 years, 9 months ago
rschnabe
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This camera is guaranteed to accept up to a 2GB SD card and up to a 32GB SDHC card.
answered 3 years, 9 months ago
SamsungCamera
0points
0out of 0found this answer helpful.
Question

battery SLB-11A

availability of extra battery SLB=11A
asked 3 years, 8 months ago
slimpappy
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your HZ50W camera, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I get a USB cable to transfer pictures to my computer?

asked 3 years, 8 months ago
esselunga
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your HZ50W camera, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Could not find the HDMI Cable for my new HZ50W Camera

asked 3 years, 8 months ago
Fertog
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your HZ50W camera, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How long will the battery run until it needs recharged

asked 3 years, 7 months ago
Countryhick
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The estimated battery life of the SLB-11A lithium-ion battery that came with your HZ50W camera is approximately 120 minutes of still or video photography, or 240 still shots. This estimate is measured based on Samsung's standard shooting conditions and may vary depending on actual conditions. For more information, please refer to page 13 of the User Manual which can be downloaded as a pdf file from this website.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how(where) can i get the usb to charge the camera?

asked 3 years ago
Anonymous
louisville,ky.
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of parts and accessories for your Samsung HZ50W camera, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How many frames per second (fps) can I take with Samsung hz50w ec-hz50wzbpbus camera?

I understand it's probably a low number but what is it? Internet is full of contradictory opinions. Your online specs. at some point indicated 60fps which is of course a mistake. Thanks.
asked 3 years, 9 months ago
Leopold222
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
With this camera you can capture high definition 720p video at 30 frames per second.
answered 3 years, 9 months ago
SamsungCamera
0points
0out of 0found this answer helpful.
Question

Is a remote control available?

asked 3 years, 7 months ago
Lappy
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Unfortunately, a remote control is not available for the HZ50W camera at this time.

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I use RC4 Remote Controller?

I bought a RC4 with a new HZ50 but I couldn't find a way to use it. Is it possible? When I had a HZ15, I could see the icon on the screen but the same thing doesn't happen with the new camera.
asked 3 years, 5 months ago
MarcosAra2011
Miami
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The HZ50W is not designed to be used with a remote control.

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

need a new copy of software cd ad46-00343a

asked 3 years ago
julieab22
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please click on the link below for information and availability of the replacement software CD for your HZ30W camera: http://www.samsungparts.com/PartsLi...

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

can the video record be extended past 20 minutes

I would like to extend my record time so I can continuously record without having to go back to the camera every (short of 20 minutes) to reset record
asked 2 years, 3 months ago
ezlou10
Miami, Fl
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The size of each movie clip recording is restricted to 20 minutes, and this cannot be adjusted.

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

cord and charger

I looked at this as an open item, id had no cord or charger. How much would those be orderd from you.
asked 3 years, 5 months ago
speigle
on 14MP 26X Zoom Digital Camera
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of parts and accessories for your Samsung HZ50W camera, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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