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Customer Questions & Answers for
S27A550H

Customer Questions & Answers:
40 Questions
 | 
34 Answers

Questions & Answers for samsung S27A550H

Question

Why is my monitor in analog instead of digital or hmdi?

asked 2 years, 10 months ago
Luckycharms151
Nashville Tn.
on S27A550H
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
DVI or HDMI will automatically be detected as digital, apparently you are using the analog (VGA) cable.
answered 2 years, 6 months ago
robotekllc
0points
0out of 0found this answer helpful.
answer 2
If you have the right cord plugged in (DVI or HDMI) then you might just need to hit the input button on the front of the monitor to change it to the digital instead of analog signal. But if you are using VGA then it will be analog always.
answered 2 years, 7 months ago
Benderzorz
Omaha, NE
0points
0out of 0found this answer helpful.
answer 3
You are not using the right cableing it must be DVI / HDMI to monitor's HDMI port.
I had to use a converter that allowed me to plug in to my computer's DVI port converts it to HDMI plug that allows you to use the HDMI cable from the monitor.
answered 2 years, 10 months ago
RJGnWDC
Virginia
0points
0out of 0found this answer helpful.
Question

Why can't I get the monitor software to work?

My operating system is Windows XP Home Edition (SP3). I have a Video Controller (VGA compatable) which has no driver. I have loaded the monitor software, but every time I start up the computer, I get two messages: "Multi-Screen Error. Samsung Monitor not found" and then a message to the affect that Magic Tune has encountered an error and has to shut down.
asked 2 years, 10 months ago
swgadger
Fairfax County, VA
on S27A550H
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Sounds like you should uninstall the software and reinstall it. Be sure you go to the website and select the proper version for XP, and not the latest ones which are only for Vista/7. Also, if you are trying to plug a second monitor into the on-board VGA plug, and your first one is through a video card, that could be the problem, too, since installing a video card disabled the on-board VGA plug automatically. I encountered this problem when trying to install 3 monitors, so I had to upgrade to a monitor that supported DisplayPort (or you could use several adapters). Another thing you could try is going into the Device Manager and selecting the VGA controller and try to update the driver automatically from the Internet, instead of trying to find the driver yourself on Samsung.com (since the driver will be for your video card/port, not the monitor.
answered 2 years, 7 months ago
Benderzorz
Omaha, NE
-1point
0out of 1found this answer helpful.
answer 2
run this as administrator especially in windows 7 or go download latest
answered 2 years, 10 months ago
rinconjoe
carthage nc
-1point
0out of 1found this answer helpful.
Question

My Samsung Monitor S27A55OH worked fine for 3 weeks but now blinks on and off.

asked 2 years, 6 months ago
meyer1878
on S27A550H
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I had the same problem with two of these monitors. The monitor started blinking once the machine booted up and would continue to blink even after unplugging the video cable. Same effect plugged into desktop and laptop.

One monitor I RMA'd back to Samsung for a refund.

I found with the other monitor that the blinking could be suppressed by turning on the ECO light sensor and then back off (via the monitor's OSD). Sometimes it still blinks on boot but its not a big enough deal for me to return it.
answered 2 years, 4 months ago
devnull
Dudleyville, AZ 85192, USA
+7points
7out of 7found this answer helpful.
answer 2
How is the monitor connected? When connected to my laptop (PC) and I have the mode set to "extended these displays" my monitor blinks but my laptop screen does not.
answered 2 years, 5 months ago
concinnitas
0points
0out of 0found this answer helpful.
Question

Are there speakers on this monitor

There is no sound, assuming there are no speakers. Where can I get some?
asked 2 years, 8 months ago
Anonymous
Cave Creek
on S27A550H
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
There are no speakers on this monitor. I haven't seen any monitor accessories either. You'll need a sound system that is independent of the monitor.
answered 2 years, 7 months ago
Vercingetorix
Seattle
0points
0out of 0found this answer helpful.
answer 2
No the monitor does not contain speakers.
answered 2 years, 7 months ago
jcordeiro
SC
0points
0out of 0found this answer helpful.
Question

how long is the warranty

asked 2 years, 9 months ago
Apple4Ever
Boston
on S27A550H
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This might be a litte late, but...

Parts : 36 months, Labor : 36 months

Visit here for more details on the warranty:
http://www.samsung.com/us/support/service/warranty/LS27A550HS/ZA
answered 2 years, 8 months ago
jpdipity
Madison, WI
0points
0out of 0found this answer helpful.
Question

HOW DO YOU CHANGE THE ANGLE OF THE MONITOR. DID NOT SEE ANY REFERENCE IN PDF

MINE FACES UP AND THE SCREEN WHEN LOOKING AT IT WHEN SITTING LOOKS DARKER THAN IT DOES WHEN YOU ARE STANDING AND LOOKING DOWN AT IT.
asked 2 years, 9 months ago
steve1943
INDIANA
on S27A550H
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You kind of have to manhandle the monitor: grab it by the top and bottom of the screen and push it in the direction you want it to move. It may seem like the screen is flexing, but it will adjust the stand a bit and will look a lot better when sitting. Just don't use TOO much force...
answered 2 years, 7 months ago
Benderzorz
Omaha, NE
0points
0out of 0found this answer helpful.
Question

I need the user cd rom for my product

I tried a download but didnt work, can I get the disk.
asked 2 years, 8 months ago
coloed
texas
on S27A550H
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you're looking for the drivers, just click on the Manuals & Downloads tab above.

If you're looking for the software...
MagicTune: http://www.samsung.com/us/consumer/learningresources/monitor/magetune/pop_intro.html

Natural Color: http://www.samsung.com/us/consumer/learningresources/monitor/naturalcolorexpert/pop_intro.html
answered 1 year, 11 months ago
JoshuaChr
Chicago, IL
0points
0out of 0found this answer helpful.
Question

How can I adjust the picture width on my Samsung S27A550H monitor?

The auto adjustment on the monitor sets the picture width either too narrow so that it does not fill up the monitor or too wide so that the desktop extends beyond the visible area of the monitor. How can I fix this?
asked 2 years, 8 months ago
Cloidt
White Plains, NY
on S27A550H
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
look for an overscan setting on your video card. The overscan should be set to 0, also make sure the monitor is set to PC-DVI in the samsung software. I saw that on several posts in other forums.
answered 2 years, 7 months ago
jcordeiro
SC
0points
0out of 0found this answer helpful.
Question

When I have my settings at 1080p i get a back bar around the sides of the screen. The menu will not let me manual adjust the screen bigger.

asked 2 years, 8 months ago
Anonymous
Ca
on S27A550H
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
i had this problem too. Do you have an ATI/AMD video card? Go into the catalyst contol settings, and find the GPU scaling option. Set it to 0%.
answered 2 years, 8 months ago
Anonymous
+2points
2out of 2found this answer helpful.
Question

serial number location on monitor S27A550H

asked 2 years, 7 months ago
bryant3255
on S27A550H
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The serial is located on a tag behind the round cover on the back that covers the connections.
answered 2 years, 7 months ago
jcordeiro
SC
0points
0out of 0found this answer helpful.
Question

Why won't my monitor S27A550H restart when I move or click my mouse?

Why do I have to push a button on the monitor to restart once my computer goes into power saving mode?
asked 2 years, 7 months ago
bryant3255
on S27A550H
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That could be a BIOS setting, something like wake on click or wake on keyboard settings. Restart your computer, hit the appropriate F-key to get into the BIOS screen (usually it's like F12) and then look through the menus until you see something that says something about waking from sleep. This can sometimes also affect monitor waking in addition to computer waking. Another thing with the Samsungs if you could also install that magic software that allows you to control the monitor from your computer (and not the actual buttons on the monitor) and there might be a way to configure it from that.
answered 2 years, 7 months ago
Benderzorz
Omaha, NE
0points
0out of 0found this answer helpful.
Question

when i shut it down,a logo of "analog and hdmi " appear flashing for 10 or so seconds.IS THIS NORMAL.

asked 2 years, 6 months ago
migg
on S27A550H
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, I believe this is normal operation. However, I am not sure why this happens. I originally had my display conencted to the VGA connector and this did NOT happen. I attributed it to just the way itis configured to work with the digital HDMI connection.
answered 1 year, 9 months ago
GTU88rx
san diego, ca
0points
0out of 0found this answer helpful.
Question

Can I use 2 computers with multiscreen?

I have a desktop hooked to the hdmi connection and my laptop hooked to the vga connector. Is there a way to use multiscreen to see both of the computers outputs on my 550 samsung monitor. half desktop and half laptop.
asked 2 years, 5 months ago
sam27550
on S27A550H
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I've tried the same with no success
answered 1 year, 8 months ago
bismark1
Waco, TX, USA
0points
0out of 0found this answer helpful.
Question

Sound

I bought a HDMI cable and now there is no sound
asked 2 years, 2 months ago
jdkirk904
Jacksonville, FL, USA
on S27A550H
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can not get sound through HDMI cable because there are no built-in speakers in this monitor.
answered 1 year, 10 months ago
Aroojsattar
0points
0out of 0found this answer helpful.
Question

need to modify the Model # of the Monitor

It is S23A550H but the Serial # I entered is correct. Please modify
asked 2 years, 1 month ago
Anonymous
Augusta, GA USA
on S27A550H
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We're unable to do this based upon the limited information we have here. Please contact us directly at 1-800-SAMSUNG.
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

picture does not fill the full screen. How to maximize screen width height?

using windows 7 64bit sv pack 1
resolution 1920x1080
HDMI cable
video card ati radeon hd 5700 series
horz and vert position greyed out in monitor menu
image size set for auto, tried wide, no difference
asked 2 years, 1 month ago
Canteen
Home
on S27A550H
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=374505&modelname=S27A550H

Additionally, may we recommend using the DVI cable instead, just to check to see if it may be a limitation of the cable. If this didn’t answer your question, please contact us at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

the unit will not power on how do I reset it ?

the power brick is putting out 14v but the unit will not light up or power on what can I do ???
asked 2 years ago
Kearn
Franklin, NC 28734, USA
on S27A550H
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. Unfortunately, there is no way to reset a monitor. If it doesn't power on, it seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

monitor goes to black while i play my playstation3 on it

I got my playstation3 hooked up to the monitor but it in the middle of me playing it will go to black the light on the monitor is still on but sometimes i can play for a little while then it will cut to black so I turn it of and back on and the display is back but sometime after I do that it will cut to black ever couple minutes. I've hooked it up to my laptop and tried to mess with the display settings but i just dont know what to do.
asked 1 year, 4 months ago
vvhitevvolf64
on S27A550H
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and let us know if this happens with any of your other devices, such as your laptop. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

My monitor shuts off randomly, is there any way to fix this myself?

While using this monitor it will randomly shut off. Sometimes I can turn it back on with no problem, but other times it will stay off for 10-30 seconds. All sleep settings on the monitor have been turned off and I cannot find any other settings that would shut the monitor off like this. Any help or ideas would be greatly appreciated. This monitor is just over a year old and has only been doing this for the last 6 months.
asked 6 months ago
Xeno31
Maryland
on S27A550H
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

SA27A550H screen has gone BLANK!

(I know it's not possible to address every possible configuration of computer & monitor, but...) I have had a Samsung SA27A550H for about three years. I was sitting at the computer, just looking at a web page, when the screen went black. No noise, no smoke, no warning. The power light remained on. I shut everything off and checked the connections. Another monitor I plugged into the video-out on my video card works. Whether I have the Samsung hooked up to the computer or not the 'pre-check' does not display. (That's what I'm calling the various boxes that appear on the monitor when no signal is present.) When I touch the various inputs on the base of the monitor the 'greyness' of the screen shifts slightly so I'm assuming the touches are being registered. Is there anything a consumer can look at to try to determine the problem? Is it worth paying someone to diagnose a problem and find out it's a $200 board issue? Thank you for any input you can give.
asked 1 month, 3 weeks ago
BirdMan42
Traverse City, MI
on S27A550H
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you file a service request:
http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month, 2 weeks ago
SamsungTech73
0points
0out of 0found this answer helpful.
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