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Most Recent Questions
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replacement door bins
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Why doesnt my ice cube chute flap close?
Recent Question:
No water dispensing. Making great ice why?
Recent Question:
Can this refrigerator be fixed?
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My ice maker does not make cubes
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All water lines are clear (water dispenser is working) but still no ice.
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Can this refrigerator be fixed?

Customer Questions & Answers for
samsung RS277ACPN/XAA

Customer Questions & Answers:
27 Questions
 | 
26 Answers
Overall Rating:
4.571 out of 5
4.6
out of
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Questions & Answers for samsung RS277ACPN/XAA

Question

How do you increase the temperature???

asked 3 years, 9 months ago
Anonymous
on RS277ACPN/XAA
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2 answers
Answers
answer 1
The push button display on the front of the freezer door
answered 3 years, 9 months ago
Mamaw
Michigan
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answer 2
To increase the freezer temperature in your RS277ACPN, press the freezer button on the control panel repeatedly until the display shows the desired temperature. To increase the refrigerator temperature, press the Fridge button repeatedly. Please see the attached image for more details, or refer to page 7 of the User Manual which can be downloaded as a pdf file from this website.

Thank you for the question!
Ms. Samsung
Image(s)
User submitted image
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

What are the differences between refrigerator model number RS275 and RS277?

asked 4 years, 7 months ago
King
on RS277ACPN/XAA
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answer 1
The 27 cubic foot, Energy Star-rated RS275 is equipped with Samsung's Twin Cooling System, which helps keep food fresh longer, and an external water and ice dispenser. The RS277 has all this, plus Samsung's unique "Cool Select Zone" drawer in the refrigerator which provides additional temperature control with Quick Cool, Thaw, Soft Freeze, Chill Mode and Cool Mode settings. The RS277 also comes with wine rack and egg bin accessories.

Thanks for your interest!
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

how do you reset the control panel?

had a power outage. frig is running but control panel is blank.
asked 3 years, 2 months ago
rhair3
on RS277ACPN/XAA
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1 answer
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answer 1
Power outages are sometimes accompanied by surges that can damage the refrigerator. If your RS277ACPN display is blank and is not responsive, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

should the ice lever be harder to push than the water lever?

asked 3 years, 8 months ago
Anonymous
on RS277ACPN/XAA
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1 answer
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answer 1
Yes the ice dispenser is harder to push in than the water lever. Hope this helps!
answered 3 years, 8 months ago
GinaKathryn
Colorado
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Question

Can this be transported on its side?

asked 3 years, 1 month ago
chichi1212
on RS277ACPN/XAA
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1 answer
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answer 1
The best way to transport the refrigerator is in the upright position. If it's necessary to lay it down, it's very important to allow it to stand upright for up to 24 hours before it is plugged in to allow the lubricant to return to the proper areas prior to running the compressor.

Thank you for the question,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

Digital display not functioning - how can I fix this?

asked 2 years, 10 months ago
soccersmitty
on RS277ACPN/XAA
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1 answer
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answer 1
If the digital display on your RS277ACPN is not illuminated and will not light up when you press any of the buttons, it will likely require service. If it is illuminated and does not respond, please make sure the Child Lock is not engaged. To activate or deactivate the Child Lock, hold the Lighting/Child Lock button for 3 seconds.

If the display is still unresponsive, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
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Question

After power outage, digital display on samsung rs 277 hasn't come back on.

The refrigerator light is on and there is a single vertical line on the right side of the display.
asked 2 years, 8 months ago
Cook
San Antonio
on RS277ACPN/XAA
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1 answer
Answers
answer 1
Power outages are sometimes accompanied by surges that can damage the refrigerator. If your RS277 display has an error code displayed (the single vertical line) and is not responsive, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
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Question

would you know why my icemaker does not shut off? just keeps filling up, till it packs tight

asked 2 years, 7 months ago
dawn911
augusta, wv
on RS277ACPN/XAA
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1 answer
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answer 1
The icemaker in the RS277ACPN has a feeler arm that hangs under it to detect the level of ice as the bucket fills. If the arm is stuck in the "down" position, it is signaling to the icemaker that there is still room in the bucket and to continue to make ice. You should be able to wiggle the arm up and down with very little effort. If you cannot, service may be necessary. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
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Question

what is my water filter part number?

asked 3 years, 1 month ago
timmymeboy
on RS277ACPN/XAA
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answer 1
The replacement water filter for model RS277ACPN is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through SamsungParts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

How do I get my icemaker to make cubes? It is shattering them.

asked 3 years ago
jscott2202
Olive Branch, MS
on RS277ACPN/XAA
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1 answer
Answers
answer 1
If your RS277ACPN freezer is too cold, it may cause the icecubes to shatter when they are harvested. You can try raising the temperature of the freezer a bit to see if this helps. If you're unable to select cubed ice or can dispense only crushed ice when cubed is selected, your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
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Question

I own the RS277ACPN refrigerator...and lately it sounds as though the motor is constantly running and it sounds louder than normal.

When I open either door the sound stops. What can be the problem and how do i fix it?
asked 2 years, 8 months ago
brencoon
on RS277ACPN/XAA
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1 answer
Answers
answer 1
Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. If your refrigerator sounds as though a fan is hitting something, and this sound stops when you open the door, it will likely require service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Troubleshooting ► Noise/Vibration" for information on other types of noises: http://support-us.samsung.com/cyber...

If the suggestions and explanations do not resolve your concern, please contact 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
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Question

Does this fridge (and all Samsung fridges in general) come with matching sides? if no, what color are the sides?

asked 4 years, 9 months ago
Anonymous
on RS277ACPN/XAA
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answer 1
The sides and top of Samsung's Stainless Platinum refrigerators, including the RS277ACPN, are grey. Real Stainless models also have grey sides and tops; black models have black sides and tops; white models have white sides and tops. Thanks for the question.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

Condensation inside the refrigerator

We recently purchased the RS275 and noticed condensation forms on the glass shelves and food items we have stored in there. We found our fruits had mold growing on them in the fruit and vegetable drawer. The current temperature is set to 34 degrees. The refrigerator is not in direct sunlight and has at least 2 inches of clearance on the left side and back side, the right side is not against a wall. Any ideas on how to resolve this? Has anyone experienced this with their RS275/RS277?
asked 3 years, 8 months ago
Anonymous
on RS277ACPN/XAA
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1 answer
Answers
answer 1
The recommended temperature for the refrigerator and freezer compartments is 38°F and -2°F, respectively. I would suggest adjusting your refrigerator temperature, and checking to be sure the vents are unobstructed to help reduce condensation.

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

How do I reset my icemaker?

My ice maker hasn't made ice in the last couple of days. It worked fine, made no noises or indications of trouble. Is there anything I can do to check that it's still functional?
asked 2 years ago
marty1776
on RS277ACPN/XAA
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1 answer
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answer 1
There are several factors that can affect the ability of an icemaker to produce ice, including water supply, freezer and refrigerator temperatures, and control panel functions. Please check the following to try to resolve the issue:
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned on? Make sure the Ice Off icon is not illuminated on the display.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Is the control panel locked, which would prevent the dispenser from operating?
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test button on the icemaker to reset it?

If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced. The filter should be replaced about every 6 months based on average usage, but it could become clogged sooner if there are a lot of impurities in the water supply.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

From time to time, there are some water sipping out from the back (inside) vents behind the drawers. Is it caused by condensation? leaking?

asked 3 years, 3 months ago
eric2288
Sacramento
on RS277ACPN/XAA
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answer 1
It is not unusual for there to be a small amount of condensation which should evaporate on its own. If you find that the water is accumulating, I would suggest contacting 800-SAMSUNG to speak with an agent who can help determine whether service will be necessary.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
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Question

how do i get a copy of manufacter's certificate for my taxes

asked 3 years, 2 months ago
jmendez
on RS277ACPN/XAA
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1 answer
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answer 1
Thank you for the question. Samsung does not have a "Manufacturer's Certification" statement available. I would suggest contacting your local tax advisor or IRS office to find out what other documentation might suit your needs. Tax and rebate information may also be available through EnergyStar.gov or the Department of Energy's website.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

Does this fridge have a matching microwave, stove, and dishwasher?

asked 4 years, 8 months ago
Anonymous
on RS277ACPN/XAA
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1 answer
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answer 1
Samsung does have complete kitchen packages available, but the other appliances are not available in the Stainless Platinum finish. Our full kitchen packages are available in Stainless, Black and White. It is not unusual, however, to match the Platinum refrigerator with other Stainless appliances since the refrigerator is the largest surface area in the kitchen and the most susceptible to fingerprints.

Thank you for your interest,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
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Question

How do you remove a scratch from the stainless platinum?

asked 4 years ago
DMAAVS
on RS277ACPN/XAA
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1 answer
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answer 1
Since the Stainless Platinum is actually a varnished paint finish, there is really no way to remove a scratch. I would suggest checking with either a car detailer or paint specialist for ideas to fill in or seal the scratch so the metal underneath isn't exposed. Depending on how deep the scratch is, you may be able to hide it well enough.

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
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Question

need to order additional Gallon Door Bins

I would like to buy a Gallon Door Bins for RS277ACPN.
Please direct me to where I can order one. Please include the part number as well.
Thank you in advance.
asked 3 years, 11 months ago
pjusinski
on RS277ACPN/XAA
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answer 1
The gallon door bin for the RS277ACPN is part number DA97-03290A, which is available through www.samsungparts.com or by calling 800-627-4368. See the image below of the part listing on Samsung Parts as of today's posting.

- Ms. Samsung
Image(s)
User submitted image
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

Why does my refrigerator leak from behind the fruit and vegetable drawers?

asked 2 years, 8 months ago
ammojj
on RS277ACPN/XAA
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Answers
answer 1
I'm sorry to hear water appears to be leaking from behind the fruit and vegetable drawers in your RS277 refrigerator. Please click on the link below then select "Troubleshooting ► > Water And Ice ► > Water Dispenser ► > Water Is Leaking" for assistance: http://support-us.samsung.com/cyber...

If you are unable to resolve the issue by following the steps outlined in the guide, please follow the instructions provided to request service.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
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