The icemaker in the RS277ACPN has a feeler arm that hangs under it to detect the level of ice as the bucket fills. If the arm is stuck in the "down" position, it is signaling to the icemaker that there is still room in the bucket and to continue to make ice. You should be able to wiggle the arm up and down with very little effort. If you cannot, service may be necessary. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online support form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 5 months ago