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Customer Questions & Answers for
26 cu. ft. Side by Side Refrigerator

Customer Questions & Answers:
233 Questions
 | 
234 Answers

Questions & Answers for samsung 26 cu. ft. Side by Side Refrigerator

Question

how do I adjust temperature

asked 3 years, 11 months ago
Tinky
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please refer to the attached image, from page 23 of the User Manual, for instructions on adjusting the temperature in the refrigerator and freezer. For more information, please refer to the User Manual, which can be downloaded as a pdf file from this website for your convenience.

Thank you!
Ms. Samsung
Image(s)
User submitted image
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do i turn on the ice maker

asked 3 years, 11 months ago
chepe
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The icemaker on your RS267TDBP can be turned on and off by pressing and holding the Ice Type button for 3 seconds. Please be sure the refrigerator is plugged into a working electrical outlet, the appropriate temperature is set (-2°F is recommended for the freezer), the home's water pressure is between 20~125 psi, the water line is connected and unkinked, and the water valve is turned on all the way. If the ice off command does not deactivate when you press and hold the Ice Type button, make sure the Child Lock is not activated.

For additional tips and information, please refer to the User Manual which can be downloaded as a pdf file from this website.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

THE DIGITAL DISPLAY ON THE DOOR SHOWS "OF" EVEN THOUGH I HAVE SET THE DESIRED TEPMS FOR THE FREEZER AND REFRIGERATOR. WHAT DOES THAT MEAN?

asked 3 years, 11 months ago
GREEN61
HOME
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The letters "OF" on the display of the RS267TDRS indicate the unit is in "demo" or "cooling off" mode. The refrigerator may seem like it's working but it does not make cool air. To cancel this mode, press the Lighting and Freezer buttons at the same time for 3 seconds until a chime sounds. The compressor should turn on and start to cool very quickly.

For more information, please refer to page 24 of the User Manual which can be downloaded as a pdf file from this website.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where can I purchase an additional shelf for the freezer compartment of my new Samsung side by side?

asked 3 years, 11 months ago
Anonymous
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of parts for your RS267TDBP refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thanks for the question!
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

were can I purchuse water filters for my side by side

asked 3 years, 11 months ago
tkarmo
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RS267TDRS is part #DA29-00020B; this filter is available through SamsungParts.com or by calling 800-627-4368.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What stainless steel cleaner do you recommend for cleaning the exterior of this refrigerator?

asked 3 years, 11 months ago
jk424
Carmel, IN
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are a number of products on the market specifically designed to clean real stainless steel. For best results, simply follow the instructions on the package. Another option is to apply a small amount of baby oil to the stainless finish using a clean, dry, lint-free cloth. This will not only clean the stainless steel, but will help prevent fingerprints from recurring. For care and maintenance instructions for other parts of the refrigerator, please refer to the User Manual which can be downloaded as a pdf file from this website.

Thank you!
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does it require so much pressure on the pedestall to dispense ice cube and there is a long delay

asked 3 years, 11 months ago
jimyD1
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is necessary to press the paddle firmly for ice in order to pass the first detent for water. Once the paddle is depressed all the way, there may be a delay while the auger turns to move ice from where it sits in the bucket to the ice chute.

Thank you for the question,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

interior lights

I recently purchased model RD267TDRS. This model has the coolselect zone drawer. When you open the door the two lights directly over the drawer do not work as they have no bulbs installed. Is this because those lights would interfere with the function of the cool select drawer??? Also is the food placed in the drawer or on the top of the drawer which is a shelf? Thanks to someone........
asked 4 years ago
Anonymous
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The "Tower" LED lighting in the RS267TDRS was designed to illuminate the interior of the refrigerator without the use of the side lights above the Cool Select Zone Drawer. Food placed inside the drawer will be cooled based on the setting selected for the drawer. Food placed on the shelf above the drawer will be cooled based on the setting of the refrigerator compartment.

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why does my water taste like plastic

asked 3 years, 11 months ago
johnjnacion
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It isn't unusual for there to be some residual plastic taste in the water from the tubing when the refrigerator is new. Samsung recommends dispensing 2-3 gallons of water after you initially set the water line up to flush the system, and the taste should dissipate over time. Each time you replace the water filter, the system should be flushed again to remove air from the line.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where can I purchase parts (new doors) for my refrigerator?

asked 3 years, 11 months ago
PrettyWomanDallas
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of new doors for your RS267 refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

HOW TO ADJUST THE TEMPERATURE CONTROLS ON THE REFRIGERATOR

asked 3 years, 11 months ago
HELPWANTED
MOBILE, AL
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To adjust the temperature controls on the RS267TDRS, press the Fridge button repeatedly to toggle through the temperature settings until you reach the desired temperature. To set the freezer temperature, press the Freezer button in the same fashion. The temperature on the display will change back to the actual temperature several seconds after you've selected the set temperature, but this will adjust gradually until the actual temperature reaches the set temperature. This information and more can be found on page 23 of the User Manual, which can be downloaded as a pdf file from this website.

If the controls do not respond when you press the Fridge and Freezer buttons, the Child Lock may be engaged. Hold the Energy Saver button for 3 seconds to release the lock.

Thank you for choosing Samsung,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Why did my water dispenser suddenly change from a very fast flow rate to a painfully slow flow rate, with a new filter and no moves of fridge?

The water flow was very good for about the first week, and then it slowed down, to where sometimes I think it is about to stop. Nothing has changed, the fridge has not been moved, the filter is fine. Ice is being made and dispensing properly, although it requires 3 clicks, not 2, and you have to be very strong to hold it back enough to get the ice to start coming out.
asked 3 years, 11 months ago
tagrey
Jacksonville FL
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
rs267tdwp
I'm sorry to hear you're having this issue. Even though the filter is new I would still check first to see if the filter may be causing the change in the water flow. Try removing the filter and filling a glass of water without the filter installed. Under normal conditions, a 170 cc (5.75 oz.) cup should fill in about 10 seconds, assuming the supplied water pressure is at the recommended 20~125 psi. If the water flows faster without the filter installed, then please either try installing the filter again to ensure it wasn't installed incorrectly, or if necessary, replace it with a new filter.

If the filter is not the cause, please check to make sure the water lines are not bent or kinked and the valve is open and not clogged at the water inlet.

If none of these items resolves the issue for you, your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I buy extended warranty?

Where do I buy it?
asked 3 years, 11 months ago
AnnS
El Paso TX
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For questions regarding the availability of extended warranties, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Just installed my refrigerator's water line..When I depress the "water" lever, it spills water out of the ice despenser..

asked 3 years, 11 months ago
DHUD
Texas
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. I would suggest contacting Samsung through the Live Chat link on the Support page, or by calling 800-SAMSUNG to speak with an agent who can help determine whether your refrigerator will require service to correct this issue.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Problem with ice maker

We just bought the fridge on sep05 and when using the ice maker, it spits the ice everywhere, no matter where we place the glass there is always some gets on the floor. We are not happy with the fridge, I want to like it, it matches the kitchen love the LED lighting, but am thinking about going back to my old fridge Do I need to go back to the retailer, we bought the extended warranty, or is there a special trick i need to do.
asked 3 years, 11 months ago
joys
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If your glass is smaller than the opening to the ice dispenser chute, then it may be difficult to catch every fragment that comes out, in which case a glass with a wider opening may be the best solution. Dispensing cubes rather than crushed ice may also help to keep fragments from escaping.

I would suggest calling 800-SAMSUNG or using the Live Chat link on the product Support page to speak with an agent who may be able to help you troubleshoot further.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

MY ICE MAKER DOES NOT WORK.

I PRESSED TEST BUTTON BUT WAS NOT ABLE TO GET WATER INTO THE ICE TRAY. NOTE: THE REFRIGERATOR DOES DISPENSE WATER
asked 3 years, 10 months ago
IAUDITU
HAYMARKET, VA
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the icemaker in your RS267TDRS is not filling with water when you press the test button, but the water dispenser is working properly, first make sure the icemaker has not been turned off. Pressing the Ice Type button and holding it for 3 seconds will turn the icemaker off, and the same procedure can turn it back on again.

If this does not resolve the issue, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can you give me a price on a set of Door Handels? They were missing when I Purchased the refrigerator.

asked 3 years, 10 months ago
Anonymous
Tomball, TX
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the door handles were missing from a brand new refrigerator upon delivery, please call 800-SAMSUNG to speak with an agent who may be able to assist you.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Horizontal dome light above meat & cheese draw shelf

I noticed that the light above the meat & cheese (under plastic domes, "NOT" vertical LED strip) draw shelf does not turn on when the refrigerator door is opened. I would think that it should, Is there an issue with the unit?
asked 3 years, 10 months ago
steliosp
San diego
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The lights above the Cool Select Zone Drawer are not supposed to light up in the RS267TDBP.

Thank you for the question,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My ice makeer is not working properly. The ice maker is stuck

asked 3 years, 10 months ago
cruzmom
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please call 800-SAMSUNG to speak with an agent who can walk you through tips for removing your icemaker, or scheduling service if necessary.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Does having regrigerator in Energy Saving mode slow the ice making process?

Model RS267TDPN
asked 3 years, 10 months ago
Walt6468
Tacoma, WA
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The Energy Saver feature lets you deactivate the low-wattage heater that helps to evaporate condensation from between the doors of the refrigerator and freezer, it does not effect the icemaking process.

Thanks for the question!
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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