I'm sorry to hear you're having this issue. It is likely that your RS267TDRS will require service if it is indicating a temperature of -24°F for the freezer, particularly since the lowest available temperature at which you can set the freezer should be -14°F. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
answered 2 years, 3 months ago