I'm not sure from your question whether the RS267LASH is dispensing only crushed ice, the cubes are breaking as they're harvested into the ice bucket, or the icemaker is not making full-size cubes.
Try pressing the Test button on the side of the icemaker to reset it and ensure the tray is filling with the correct amount of water to make whole cubes. Setting the freezer at the recommended -2°F to -4°F should ensure the cubes are not breaking as they harvest as a result of the temperature being set too low.
If the issue is with the dispenser and only crushed ice is being dispensed even when cubed is selected, it may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 3 years, 1 month ago