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Customer Questions & Answers for
RS267LASH

Customer Questions & Answers:
37 Questions
 | 
36 Answers

Questions & Answers for samsung RS267LASH

Question

What are the different coolness settings for the drawer. in my RS267LASH. a few examples please

asked 3 years, 9 months ago
Sugarcrisp
Herrin, IL 62948
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please refer to pages 11-12 of the User Manual for detailed instructions and examples on using the Cool Select Zone Drawer in your RS267LASH. The User Manual can be downloaded as a pdf file from this link: http://www.samsung.com/us/support/s...

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

have a 2006 rs267lash frig freezer cools but frig wont unplug wait 10 min. plug back in works for shot period then quits

help frig wont work
asked 3 years, 8 months ago
nfencel
on RS267LASH
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your RS267LASH. If the freezer is working but the refrigerator is not, your unit will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Freezer is cold, refrigator is 60. Cleaned coils, suggestion

asked 3 years, 8 months ago
olson
deland, fla
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your RS267LASH. If the freezer is cooling properly but the refrigerator is not, your unit will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Need to purchase two door hanging compartments. Can you assist with this matter?

asked 3 years, 8 months ago
annim
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your RS267LASH, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Flow rate of water

It seems the flow rate of the water is very slow even though my water pressure is about 80 PSI. I have no problems with how fast the ice maker dispenses cubes, just how long it takes to get a glass of water. Would you please advise on how long it should take to fill a 16 oz glass with water?
asked 3 years, 8 months ago
lolsenca
Raleigh, NC
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
At the recommended 20-125 psi water pressure, the RS267LASH should be able to fill a 16 oz. glass of water in approximately 30 seconds. If yours is not filling at that rate, I would suggest checking the water filter. If the filter is clogged or partially clogged, it will effect your flow rate.

Thank you for the question,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I'm having problems with a SR267LASH refrigerator. The temperature readout does not match a thermometer in the fridge.

At first things were freezing in the refrigerator now it is too warm. I change the temperature setting, but that does not work. I put a thermometer in the refrigerator. The thermometer reading is different than the readout on the door. Thermometer in freezer does not match the readout on the door either. Now the fridge readout says 38 and the thermometer reads 48. The freezer is set a 2 (readout = 2) but actual temp is 9. How can this be fixed and why the difference between the readout and the actual temperature.
asked 3 years, 7 months ago
flyfisherjimt
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. It is not unusual for the digital temperature on the display to vary by up to 4 degrees compared to the actual temperature in the refrigerator or freezer, and it is very difficult to get an accurate temperature reading inside the compartments because:
- Hot air rises, and cold air falls. This can effect the shelf temperatures.
- Opening the door to read the thermometer allows cold air to escape, and warm air to enter causing an innaccurate temperature reading.
- Refrigeration thermometers are calibrated differently than regular household thermometers.

That said, if there is a significant difference in the temperature readings inside your refrigerator or freezer compared to the display (greater than + or - 4°F) - which in your case there appears to be - your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a RS 267LASH

The water line stays frozen. The refrigerator is warmer than necessary. Help me fix the problem.
asked 3 years, 6 months ago
chemguy
santee
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your RS267LASH is having these issues. The usual troubleshooting for a frozen water line involves raising the refrigerator temperature. If your refrigerator temperature is already set higher than the recommended 38°F and the water line is frozen, or if the freezer is cooling properly but the refrigerator is not, your RS267LASH will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

we need a part for our refrigerator

RS267LASH -coverleg front please advise
asked 3 years, 2 months ago
cpsquibb
87113
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your RS267LASH, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My refrigerator and freezer cool sometimes, and sometimes quit cooling.

For about a week the refrigerator wouldn't cool below 50 degrees, and the freezer was at 25 degrees. All of the sudden, it has started working at the temperatures it is set at. We have also noticed a noise when we open the refrigerator door. It is a fan type noise, and then it stops.
asked 3 years, 2 months ago
Anonymous
Branson
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your RS267LASH. If the refrigerator and freezer are not cooling consistently despite being plugged into a working power supply, it will require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

freezer is warm 50 degrees

door may have been left ajar overnight. refg. is 38 degrees (normal) freezer temp will not come down. Unpluged and let sit for 10 minutes and plugged back in. still not working. any suggestions. thanks, rick
asked 3 years, 2 months ago
apshawarick
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your RS267LASH. If the refrigerator is working properly but the freezer is not, it will require service to diagnose the issue and find a solution. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why is the display for the freezer temp flashing?

asked 3 years, 1 month ago
Anonymous
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's not unusual for the temperature display to flash to indicate the temperature inside the compartments is measurably different from the set temperature, since this can happen as a result of the doors being left open or warm food being added, for example. However, if the display is flashing without explanation and the cooling system does not self-adjust, your RS267LASH may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does the temperature on my refrigerator keep fluctuating between my set temputure of 38 degrees to 57 degrees?

The freezer temp stays at set temp.
asked 3 years ago
Lzrd619
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your RS267LASH. If the freezer appears to be functioning properly but the refrigerator is not, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

rs267lash - leaking water from the fridge side for two weeks, how do we stop it?

asked 3 years ago
ugezorn42
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please click on the link below then select "Troubleshooting ► > Water And Ice ► > Water Dispenser" and either "Water Is Leaking" or "Water Filter Is Leaking" for advice: http://support-us.samsung.com/cyber...

If these articles do not help to resolve the issue, please use the links provided in the articles to submit an online service request. In the meantime, shutting off the water supply to the refrigerator should stop the water from leaking until your service appointment.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Ice maker tray stuck

I have a rs267lash the ice maker tray is stopped at 90 degrees. The reset button does nothing. Though the tempature was set at 2. I changed it to -2. Still nothing. Do I need to replace the whole Ice unit?
asked 3 years ago
kevinLd
utah
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with the icemaker in your RS267LASH. If the icemaker is not returning to the correct position after pressing the Test/Reset button, it will likely require service. Samsung recommends having it repaired by a qualified technician to ensure it is done properly. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My ice maker was not dumping ice. I than tried the reset button and it didn't do anything. Any suggestions?

asked 2 years, 11 months ago
jilltonja
CO.
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It may be necessary to press the Test button for as long as 8 seconds to cause it to rotate to dump ice then fill with water. If pressing the button for an extended period does not cause it to rotate, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The light switch on the right hand side of the refrigerator is not working properly, how do I replace the switch, and where can I get a replacement.

I have replaced the appliance bulb, and it works, but I have to manually touch the switch in the right hand side of the column.
asked 2 years, 11 months ago
kansasoregonman
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your RS267LASH lighting. If the light is not working properly but replacing the bulb has not corrected it, service may be necessary. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

is this refrigerator under a recall ?

asked 2 years, 7 months ago
Mrsorha
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Any instance of a product requiring repair can be assisted at the 800-SAMSUNG helpline. They would be able to confirm if there is additional assistance required inside, or outside the warranty for any product. We’re not aware of a recall on this particular model, but the Samsung service center would be happy to confirm that with you.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

WHY DOES MY REFRIDGERATOR FLUCTUATE TEMPERATURE

i PURCHASED THIS SIDE BY SIDE SEVERAL MONTHS AGO (REFURBISHED) tHE FREEZER WORKS GREAT, BUT THE FRIDGE SIDE FLUXES BETWEEN 38-55 OR SO, NEVER REALLY GETTING THINGS COLD.
asked 2 years, 7 months ago
LGRESS
Fleming Island, Fl
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If the freezer is working properly but the fridge is not, it may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need parts

Hi,
Is there anyway I can get a drawer for this refrigerator? My drawer is broken (the middle one).
Thanks
asked 1 year, 6 months ago
mmmbio1685
New Mexico, USA
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can find all the parts and accessories to your product here: http://www.samsungparts.com/Products/Parts_and_Accessories/RS267LASH/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

is ice maker problem a temperature issue

Ice is broken when it falls from icemake tray . No full cubes come out .
asked 3 years, 9 months ago
jkboxk
Leesville , La.
on RS267LASH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is not unusual to have some cubes break when they are dispensed into the bucket. The recommended freezer temperature is -2°F to -4°F. If your freezer is set at a colder temperature than is recommended, then raising the temperature may help resolve this issue. I would also suggest pressing the "Test/Reset" button on the bottom of the icemaker to ensure the appropriate amount of water is being used to fill the tray. Please refer to page 28 of the User Manual for assistance with this procedure. The User Manual can be downloaded as a pdf file from this website for your convenience.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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