Looking for Answers about samsung 26 cu. ft. Side by Side Refrigerator?

I'm sorry to hear you have an error code displayed on your RS265TDWP. These codes are part of an internal diagnostic system that will help guide a qualified technician to identify the cause of an issue and find a solution. Please submit your contact information through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Make = Samsung, & Model = HAFCIN

It can take up to 36 hours to start making ice. Try lowering the freezer temperature. That is recommended if it doesn't start within the 1st 12 hours. I hope this helps.

Yes it will stop making ice when full, but it is recommended to turn it off when full. If you do leave it on though, it will start making ice again the second that you use some if it. I hope this helps.

It is now in "Demo Mode". Press the Lighting & Freezer Buttons at exactly the same time, for about 10 seconds. Make sure you press directly in the middle. I hope this helps.

It is now in "Demo Mode". Press & HOLD both the lighting, and the freezer buttons at the same time for about 10 seconds. Make sure you're pressing on the middle of the buttons. I hope this helps.

Hold down the lighting button for at least 10 seconds. I just had to do it to mine today, due to my 2 little girls always wanting to play around with them lol. I hope this helps.

Check to see if the water filter (in the bottom right of the refrigerator) is installed, and make sure the button on it is turned on. I hope this helps.

Thank you for the question. The ice buckets in the RS265TDWP are slightly smaller than the RS277ACPN to maximize the storage capacity of the unit.

- Ms. Samsung

The RS265TDWP has 6 LED lights in the "Tower Lighting" column. If yours are not all working properly, please call 800-SAMSUNG for assistance.

Thank you,
Ms. Samsung

The replacement water filter for model RS265TDWP is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung

Thank you for the question. The specifications for the RS265TDWP does not include the wine rack. For information and availability of the wine rack as an accessory, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

I'm sorry to hear you're having an issue with the Child Lock feature on your new refrigerator. Pressing and holding the Energy Saver button should be all that's needed to unlock the display. I would suggest holding it for a bit longer than 3 seconds to try to unlock it. If this does not resolve the issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

Thank you for the question. I'm sorry to hear the lighting is not what you expected, but there are no alternate fixtures or bulbs available for this model.

- Ms. Samsung

For information and availability of parts for your RS265TDWP, please visit www.samsungparts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

The replacement water filter for model RS265TDWP is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

Thank you for the question,
Ms. Samsung

Samsung doesn't recommend installing and operating the refrigerator where the temperature can drop below 50°F. If you do, please disconnect the power and water supply, remove the filter cartridge, clean out all contents, and bleed the water from the lines by pressing the dispenser lever until no more water comes out and press the Test button on the icemaker until no more water fills the tray. Prop the doors open to ensure sufficient air flow. Be sure the temperature has been above 50°F for more than 24 hours before reconnecting the power and water supply when you return.

Thank you,
Ms. Samsung

I'm sorry to hear you're having an issue with your icemaker. There are a number of factors that can effect the ability of your icemaker to produce ice. Before calling for service, please visit the online troubleshooting guide through the link below, then select Water And Ice > Ice > No Ice: http://support-us.samsung.com/cyber...

If, after making any recommended adjustments, your icemaker still is not producing ice, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

Samsung does not have an official recommendation one way or another when it comes to the use of surge protectors. If you live in an area that is prone to power outages and surges, I would suggest contacting your local power company, appliance retailer or electrician for help determining if you would benefit from using a surge protector for your appliances. If you do, please be sure to select a surge protector that is rated appropriately for your RS265TDWP's electrical rating of 115V/60 Hz/11.6 amps.

Thank you!
Ms. Samsung

There are several factors that can effect the ability of an icemaker to produce ice, including water supply, freezer and refrigerator temperatures, and control panel functions. Please check the following to try to resolve the issue:
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned on? Make sure the Ice Off icon is not illuminated on the display.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Is the control panel locked, which would prevent the dispenser from operating?
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test button on the icemaker to reset it?

If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced. The filter should be replaced about every 6 months based on average usage, but it could become clogged sooner if there are a lot of impurities in the water supply.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung