Thanks for the question. If your refrigerator is dispensing water properly and the icemaker is functioning when the test/reset button is pressed, then the lack of a water filter is probably not the issue. Before calling for service, please check the following:
- Is the icemaker turned off? To disable/enable the icemaker, press the Ice Type button for 3 seconds.
- Is the freezer cold enough? Samsung recommends setting the freezer temperature at -2°F.
- Is the freezer door sealing properly? Check the seal around the freezer to make sure the doors are fully closed and the seal is secure.
If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you. Regarding the missing water filter, I would suggest contacting either your retailer or 800-SAMSUNG to determine replacement options.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 11 months ago