Hello, I recently purchased this unit and we installed it at home ourselves. Currently the water/ice dispense works properly dispensing water and controlling the unit. However, unless the test button is pressed for the ice maker - it won't make ice automatically. We didn't notice until we got home that the fridge did not come with a filter, could this be the problem?

Thank you!

asked 2 years, 11 months ago

Username

Anonymous

Fontana, ca

on 26 cu. ft. Side by Side Refrigerator

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2 answers

Answers

answer 1

Thanks for the question. If your refrigerator is dispensing water properly and the icemaker is functioning when the test/reset button is pressed, then the lack of a water filter is probably not the issue. Before calling for service, please check the following:
- Is the icemaker turned off? To disable/enable the icemaker, press the Ice Type button for 3 seconds.
- Is the freezer cold enough? Samsung recommends setting the freezer temperature at -2°F.
- Is the freezer door sealing properly? Check the seal around the freezer to make sure the doors are fully closed and the seal is secure.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you. Regarding the missing water filter, I would suggest contacting either your retailer or 800-SAMSUNG to determine replacement options.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 2 years, 11 months ago

Username

MsSamsung

SamsungHQ

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answer 2

I had the same problem. It's very important to dispense that initial 3 to 6 gallons of water to bleed off any air that might be in the line.

Best answer
Top 1000 Contributor

answered 2 years, 6 months ago

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HeadGuy

Amarillo, TX

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Question

Exterior finish

What are the side panel exteriors made of? Stainless steel also?

asked 2 years, 9 months ago

Username

Anonymous

on 26 cu. ft. Side by Side Refrigerator

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answer 1

The sides of the RS265TDRS are textured gray paint to closely match the stainless steel doors.

Thank you for the question,
Ms. Samsung

Staff

answered 2 years, 9 months ago

Username

MsSamsung

SamsungHQ

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answer 2

No, the side panels are gray metal. This is also the only magnetic location on the unit.

answered 2 years, 9 months ago

Username

JoMar

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Question

will not dispense ice

rs263tdbp makes ice awesome

asked 2 years, 7 months ago

Username

JANOLETTE

on 26 cu. ft. Side by Side Refrigerator

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2 answers

Answers

answer 1

I'm sorry to hear you're having some trouble with your icemaker. I would suggest you review the Troubleshooting Guide articles on the new ice dispenser system through this link: http://support-us.samsung.com/cyber...

Once the guide opens, select "Water And Ice" > "RS261MD, RS263TD, RS265TD, and RS267TD Dispenser Issues" for instructions on how to use the dispenser, or "Ice" > "Ice Will Not Dispense" for troubleshooting tips.

Thank you,
Ms. Samsung

Staff

answered 2 years, 7 months ago

Username

MsSamsung

SamsungHQ

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answer 2

I thought I had the same problem until I discovered you have to really push the lever back as far as it will go. It offers more resistance than I realized and once I gave is a good push, it worked fine.

Top 1000 Contributor

answered 2 years, 6 months ago

Username

HeadGuy

Amarillo, TX

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Question

Why do the door handles creak when you pull them open?

Tags: door handles

asked 2 years, 6 months ago

Username

blawalin

on 26 cu. ft. Side by Side Refrigerator

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2 answers

Answers

answer 1

If installed correctly, the door handles on the RS265TDRS should not creak when you pull on them to open the doors. I would suggest reviewing the instructions for installing the handles found on pages 12-13 of the User Manual, which can be downloaded as a pdf file from this website for your convenience. If the handles are installed correctly but still creak, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

Staff

answered 2 years, 6 months ago

Username

MsSamsung

SamsungHQ

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answer 2

You need to remove the stupid little thin plastic "do not remove" (ha ha) strips on the handle mounts. Then take some vaseline and coat the plastic on the mount and reinstall. I did this after mine started creaking ( a month after I bought the fridge) and it's been silent for the last 8 months.

answered 1 year, 10 months ago

Username

creeeeaaaaakkkkkk

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Question

does this unit have twin cooling or twin cooling plus

the samsung website list plus (http://www.samsung.com/us/appliances/refrigerators/RS265TDRS/XAA-features) but most other sites only list it as twin cooling. also is this unit cee tier 1 or tier 3 energy star rated. thanks.

Tags: energy usage

asked 1 year, 6 months ago

Username

ajc1130

north carolina

on 26 cu. ft. Side by Side Refrigerator

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answer 1

Thank you for the question. The RS265TDRS features Samsung's signature Twin Cooling system rather than the upgraded Twin Cooling Plus. Both Twin Cooling and Twin Cooling Plus help to keep food fresher longer by optimizing the humidity level in the refrigerator while preventing odors and flavors from the refrigerator from mixing with the colder and dryer air in the freezer.

- Ms. Samsung

Staff

answered 1 year, 6 months ago

Username

MsSamsung

SamsungHQ

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answer 2

The RS265TDRS carries the CEE Tier 3 rating for energy efficiency.

- Ms. Samsung

Staff

answered 1 year, 6 months ago

Username

MsSamsung

SamsungHQ

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Question

I was unable to register my new Samsung Range.

It would not accept my serial number and I checked it numerous times. What am I doing wrong?? I tried repeatedly. I was able to successfully register our new Microwave and Refrigerator.

asked 1 year, 5 months ago

Username

jqdonna

on 26 cu. ft. Side by Side Refrigerator

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Answers

answer 1

I'm sorry to hear you're having difficulty registering your new range. For assistance, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Staff

answered 1 year, 5 months ago

Username

MsSamsung

SamsungHQ

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answer 2

Could there have been a mistaken 0 for a O or O for a 0.

Top 250 Contributor

answered 1 year, 5 months ago

Username

DrLenn

Little Apple

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Question

Is this the replacement for RS277ACRS ?

asked 2 years, 11 months ago

Username

Anonymous

on 26 cu. ft. Side by Side Refrigerator

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Answers

answer 1

Samsung recently launched several new side by side refrigerators, including the RS265TDRS. Like the RS277ACRS, the RS265TDRS is real Stainless Steel and features Samsung's signature Twin Cooling System which helps keep food fresh longer, and through-the-door ice and water dispenser. The RS265 differs from the RS277 in the location of the icemaker, placing it on the door to free up space inside the freezer compartment. The new 2010 models also have LED lighting, increased energy efficiency compared to the earlier models, and a new space saving water filter design.

Thank you for your interest in Samsung!
Ms. Samsung

Staff

answered 2 years, 11 months ago

Username

MsSamsung

SamsungHQ

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Question

Ice maker won't make ice, "Ice off" light blinks

We have a brand new fridge that won't make ice. From all we can tell it won't detect that the bucket is present. When we press the test button, it happily makes ice. We were put in touch with a repair firm, but they somehow got the wrong address, and now we're looking at 1.5 weeks before someone can help make our brand new refrigerator help. Are there other things I could try? Are there part diagrams for this model that I could look at? Anything else that I could try?

Thanks

asked 3 years ago

Username

davidr

on 26 cu. ft. Side by Side Refrigerator

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1 answer

Answers

answer 1

I'm sorry to hear you're having this issue. The blinking ICE OFF light is an indication that the bucket is not installed correctly, which will prevent ice from being produced. You should be able to determine if it's installed properly by checking to see if it's locked into place on the door, or is it loose and easily removed without pressing the levers. Please refer to the User Manual, or contact 800-SAMSUNG for assistance in removing and reinstalling the ice bucket.

- Ms. Samsung

Staff

answered 3 years ago

Username

MsSamsung

SamsungHQ

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Question

I would like to add a bin to the door of my refrigerator.That would make six bins. Would that be problematic? Model RS265TDRS/XAA

Tags: refrigerator door

asked 2 years, 6 months ago

Username

Connie55

on 26 cu. ft. Side by Side Refrigerator

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1 answer

Answers

answer 1

Adding bins would not be problematic necessarily, though it may be difficult to position them with enough clearance between them to easily add and remove items. For information and availability, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

Staff

answered 2 years, 6 months ago

Username

MsSamsung

SamsungHQ

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Question

how many LED lights should I see in the refrigerator on the light strip down the back? It seems like only every other one is lit up!

The freezer has many more lights....but the fridge seems rather darker

Tags: lighting

asked 2 years, 6 months ago

Username

BeeNack

Festus, MO

on 26 cu. ft. Side by Side Refrigerator

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1 answer

Answers

answer 1

Hey! I was actually interested in this as well, so I ended up calling Samsung as well as our local service center to verify. Purchased this unit about 2 weeks ago. It may look like the top of the light strip is not illuminated and the fridge may seem a bit dark. There are supposed to be six (6) LED lights on the refrigerator side. Freezer side contains many more LEDs than the fridge one. But if you can count six lights, then it is normal and how it is supposed to be. If not, you need to get in touch with Samsung and schedule a repair. I sure wish Samsung placed a few more LED lights in the fridge, as it would definitely make it brighter and easier to use. Freezer seems so much more appealing than the fridge, but great unit for the price.

Hope this helps.

Eugene.

answered 2 years, 4 months ago

Username

eugene89us

Oxford, MS

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Question

How do adjust temperature- refrigerater& freezer too cold

We did not receive a manual for the fridge when appliances were delivered

asked 2 years, 5 months ago

Username

sandtrapken

on 26 cu. ft. Side by Side Refrigerator

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1 answer

Answers

answer 1

I'm sorry to hear you didn't receive the User Manual with your new refrigerator. Please click on the link below to download a pdf copy of the manual, and refer to page 23 for instructions on setting the refrigerator and freezer temperatures.

RS265TDRS User Manual: http://downloadcenter.samsung.com/c...

Thank you for the question, and for choosing Samsung!
Ms. Samsung

Staff

answered 2 years, 5 months ago

Username

MsSamsung

SamsungHQ

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Question

Won't make ice - display just says OF

asked 2 years, 5 months ago

Username

fishactres

on 26 cu. ft. Side by Side Refrigerator

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1 answer

Answers

answer 1

The letters "OF" on the display of your RS265TDRS indicate the Cooling Off mode has been activated. To cancel this mode, press the Lighting and Freezer buttons simultaneously for 3 seconds until a chime sounds and a numeric reading returns to the display, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes, producing the cold air necessary to make ice. Make sure the "Ice Off" icon is not illuminated on the display. If it is, press and hold the Ice Type pad for 3 seconds to turn the icemaking function back on. It can take up to 24 hours for the refrigerator and freezer to cool to the temperature necessary for ice to be made.

Thank you,
Ms. Samsung

Staff

answered 2 years, 4 months ago

Username

MsSamsung

SamsungHQ

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Question

OF code on front panel digital display

Our digital front panel reads OF and we can't find the code in the owners manual. It seems to not be cooling as well.

Tags: code

asked 2 years, 6 months ago

Username

bart64

on 26 cu. ft. Side by Side Refrigerator

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0out of 0found this question helpful.

1 answer

Answers

answer 1

The letters "OF" displayed on the control panel of the RS265 indicate the unit has been placed in "Cooling Off" mode, or it may have reverted to that mode automatically when first installed or if power was lost. To turn the cooling system back on, simply press the Lighting and Freezer buttons, and hold for at least 3 seconds until you hear a chime; the compressor should turn on momentarily.

Thank you,
Ms. Samsung

Staff

answered 2 years, 6 months ago

Username

MsSamsung

SamsungHQ

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Question

Control panel has of instead of the temperature

Need help

asked 2 years, 4 months ago

Username

Al3430

on 26 cu. ft. Side by Side Refrigerator

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1 answer

Answers

answer 1

Staff

answered 2 years, 4 months ago

Username

MsSamsung

SamsungHQ

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Question

says OF and won't stay cold?

asked 2 years, 3 months ago

Username

findinfo

on 26 cu. ft. Side by Side Refrigerator

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1 answer

Answers

answer 1

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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Question

I purchased my refrigerator unit 2-months ago and there is a ding on the door. Is this repair covered under warranty?

I purchased my unit about 2 months ago and there is a ding on the door. I purchased the 3-month standard warranty as well. Is this repair covered under warranty? If so, how do we file a claim for replacement or repair?

asked 2 years, 5 months ago

Username

gby9

on 26 cu. ft. Side by Side Refrigerator

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1 answer

Answers

answer 1

For questions regarding product warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Staff

answered 2 years, 5 months ago

Username

MsSamsung

SamsungHQ

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Question

Need a water filter for this frig. Only had for 5 months and the light is on. Model RS265TDRS

What is the water filter I need for this refrig? Model RS265TDRS

asked 2 years, 1 month ago

Username

happy049

on 26 cu. ft. Side by Side Refrigerator

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0out of 0found this question helpful.

1 answer

Answers

answer 1

The replacement water filter for model RS265TDRS is part #DA29-00020B. It's not unusual for the light to come on to replace the filter at 5-6 months, or even earlier sometimes depending on usage. For more information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also carried by most major retailers that sell Samsung refrigerators.

Thank you for the question,
Ms. Samsung

Staff

answered 2 years, 1 month ago

Username

MsSamsung

SamsungHQ

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Question

For initial use of the ice maker, do I need to flush that first as well? We've already flushed 3 gallons of water.

Tags: ice, filter

asked 2 years, 5 months ago

Username

Keely

on 26 cu. ft. Side by Side Refrigerator

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1 answer

Answers

answer 1

Flushing 3 or more gallons of water through the lines after initial set up or after changing the water filter is important both for the taste of the water and for removing air from the lines to prevent dripping and ensure proper performance of the dispenser. Samsung does also recommend discarding the first 3 batches of ice if you wish to improve the taste.

Thanks for the question,
Ms. Samsung

Staff

answered 2 years, 4 months ago

Username

MsSamsung

SamsungHQ

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Question

Why does the digital display on the door show 'OF' for both the refrigerator and freezer?

Tags: display

asked 2 years, 5 months ago

Username

Shayes2791

on 26 cu. ft. Side by Side Refrigerator

+1point

1out of 1found this question helpful.

1 answer

Answers

answer 1

The letters "OF" on the display indicate the Cooling Off mode has been activated. In this mode, the refrigerator appears to be working because the lights are on, but it does not make cold air. To deactivate Cooling Off mode, press the Lighting and Freezer buttons at the same time for 3 seconds until a chime sounds and the "OF" changes to numbers enabling you to set the temperature. The RS265TDRS should begin to cool in about 5 minutes.

Thank you,
Ms. Samsung

Staff

answered 2 years, 4 months ago

Username

MsSamsung

SamsungHQ

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Looking for Answers about samsung 26 cu. ft. Side by Side Refrigerator?

Customer questions and answers for 26 cu. ft. Side by Side Refrigerator

Customer questions and answers for samsung 26 cu. ft. Side by Side Refrigerator

How many LCD light are there in the refidgerator side. Mine only has six on but it looks like there sould be 8 lights

Newly installed, won't make ice?

Exterior finish

will not dispense ice

Why do the door handles creak when you pull them open?

does this unit have twin cooling or twin cooling plus

I was unable to register my new Samsung Range.

Is this the replacement for RS277ACRS ?

Ice maker won't make ice, "Ice off" light blinks

I would like to add a bin to the door of my refrigerator.That would make six bins. Would that be problematic? Model RS265TDRS/XAA

how many LED lights should I see in the refrigerator on the light strip down the back? It seems like only every other one is lit up!

How do adjust temperature- refrigerater& freezer too cold

Won't make ice - display just says OF

OF code on front panel digital display

Control panel has of instead of the temperature

says OF and won't stay cold?

I purchased my refrigerator unit 2-months ago and there is a ding on the door. Is this repair covered under warranty?

Need a water filter for this frig. Only had for 5 months and the light is on. Model RS265TDRS

For initial use of the ice maker, do I need to flush that first as well? We've already flushed 3 gallons of water.

Why does the digital display on the door show 'OF' for both the refrigerator and freezer?

Customer questions and answers for

26 cu. ft. Side by Side Refrigerator