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Customer Questions & Answers for
samsung 26 cu. ft. Side by Side Refrigerator

Customer Questions & Answers:
253 Questions
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268 Answers

Questions & Answers for samsung 26 cu. ft. Side by Side Refrigerator

Question

Replacement bins

Two of the bins in my refrigerator have cracked on the side and are starting to crack on the bottom portion as well.. They are the two middle trays. Is there anywhere I can purchase replacement bins?
asked 2 weeks ago
DeborahL
Mountaintop, PA
on 26 cu. ft. Side by Side Refrigerator
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answer 1
Thank you for contacting Samsung. I'm sorry you're having that issue. You can order replacement parts and accessories for most of our products at Samsung Parts:

http://www.samsungparts.com/Products/Parts_and_Accessories/RS265TDBP/Default.aspx

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 week, 3 days ago
SamsungTech42
0points
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Question

Fridge noise

I have rs265tdrs side by side fridge. Since yesterday it has started making noise when the compressor turns on it makes noise like a fan. After some time it goes away with a shudder, which rattles the whole fridge. The fridge is less than four years old.
asked 4 months ago
Atam
Orange County, California.
on 26 cu. ft. Side by Side Refrigerator
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support guide in order to determine the best resolution for the noise you're hearing:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347295&modelname=RS265TDRS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 3 weeks ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Dispenser

My water/ice dispenser dispenses ice without pushing the handle back. Ice begins to fall as soon as you select ice and you have to switch to water to stop ice from dispensing. Does anyone know how to fix this problem or is anyone having the same problem? I own a side by side and the model number is RS265TDBO/XAA
asked 4 months ago
Jbrown051
Matteson, IL
on 26 cu. ft. Side by Side Refrigerator
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1 answer
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answer 1
Thank you for contacting Samsung.

We're sorry to hear this is occurring. We recommend you file a service request:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Where is the best place(shelf) to store a gallon of milk?

There doesnt seem to be a good place to store a big jug of milk without removing a shelf.
asked 8 months ago
kennyusmc
Watertown, Ct.
on 26 cu. ft. Side by Side Refrigerator
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answer 1
Thank you for contacting Samsung.

Storage of any food or drink item in your refrigerator is a personal preference, but the door bins are designed to handle large, bulky items such as gallons of milk or other large bottles and containers.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why does my water dispenser make odd noises sometimes when using.

Generally, early in the morning - or during 1st use of the day - the water dispenser makes a throttling or rattling noise when depressed for water, and at the same time water flow is diminished to a trickle. After a few follow-on depressions of the water dispenser, the odd sounds stop and normal water flow resumes. This just began happening about a few days ago (11/13/13) and continues to today's (11/17/13) date.
asked 8 months ago
Anonymous
Fredericksburg, Virginia
on 26 cu. ft. Side by Side Refrigerator
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

I registered my appliances online. How does the 3 month extra warranty get applied?

asked 8 months ago
kennyusmc
Watertown, Ct.
on 26 cu. ft. Side by Side Refrigerator
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

The additional coverage is reflected in our customer database.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

why does my ice maker start randomly crushing ice even when its always on cubed?

i use the crushed ice once and a while but i always use cubed and when i go for cubed ice is starts crushing and ive cleaned it out of frost once already but there isnt that much and ive only had the fridge 1-1/2 months and it keeps doing this, should i get some service done or why is this doing this?
asked 11 months ago
Seacrest20
Phoenixville,PA
on 26 cu. ft. Side by Side Refrigerator
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2 answers
Answers
answer 1
We also recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347354&modelname=RS265TDRS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/faq/FAQ00000967/1135/RS265TDRS/XAA

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

makes intermitting poping noises

asked 11 months ago
jump
on 26 cu. ft. Side by Side Refrigerator
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348004&modelname=RS265TDRS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

icemaker

I called in a week ago for maintenance on a purchase I made on 19 Apr. The maintenance does not show on my order history screen. Why doesn't it show.....
asked 1 year, 1 month ago
GMD3
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

do you offer an extended service plan on your products?

asked 1 year ago
OldSunny
Tampa FL
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

You can find out more about extended service plans here:

https://samsungserviceplans.com/ESP/PurchaseHome.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

forgot my password

Trying to register my refrigerator
asked 1 year, 1 month ago
planner
Elgin, IL, USA
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. You can reset your password for your account here: https://sso-us.samsung.com/sso/profile/requestPassword.action

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

I wouid like to purchase an EGG Tray for this refrigerator, is it available ?

asked 1 year, 1 month ago
RickyF
California
on 26 cu. ft. Side by Side Refrigerator
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. There is no egg tray accessory available. We apologize for any inconvenience.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Temperature light flashing on Ref side. WHat does this mean?

asked 1 year, 1 month ago
Douggerlad
Spokane, WA, USA
on 26 cu. ft. Side by Side Refrigerator
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348120&modelname=RS265TDWP

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

why is water starting to taste like plastic

water is starting to taste like plastic and the fridge is only a few weeks old. it didn't do that when we first got it.
asked 1 year, 3 months ago
lostlad
California, USA
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347337&modelname=RS265TDRS&modelcode=RS265TDRS%2FXAA

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Water in Drip Tray after using water/ice dispenser?

I've found that we constantly have water dripping below the spout after each use. Sometimes this drips off and down the front of the freezer. Anything that can fix this as we are constantly having to wipe and dry this after each use?
asked 1 year, 3 months ago
Anonymous
North Carolina, USA
on 26 cu. ft. Side by Side Refrigerator
-1point
0out of 1found this question helpful.
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1 answer
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answer 1
Thank you for contacting Samsung. As there is a length of tubing between the shut off valve and the dispenser mouth, It's normal for a few drops of water to come out after the dispensing arm stops being depressed, so you should continue to hold the glass there for a couple of seconds.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why did they make the led strip samller and shorter?

In the store the whole strip lite up. I was told by a service man the strip is small and shorter to conserve energy. I wish the whole length of the led strip was installed it would light up the shelves much better, especially the one with no lights.
asked 1 year, 4 months ago
ddmh
Ohio
on 26 cu. ft. Side by Side Refrigerator
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung. We apologize for the inconvenience this has posed to you. Could you please email us at qasupport@sea.samsung.com and provide a photo of the back portion of your refrigerator so that we can see what you see. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

TRANSACTION ID NOT ASSOCIATED WITH THIS PRODUCT

Please resolve this issue.
All i wanted was to get a shelf for the fridge door. But the ID does not show up in my request for service. [Possibly this is due to a mis-spelled name.]
Transaction ID is 5105163073
Image(s)
User submitted image
asked 1 year, 5 months ago
DBodi
Salem, Ohio
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. You can find all the parts and accessories to your product here: http://www.samsungparts.com/Products/Parts_and_Accessories/RS265TDWP/Default.aspx

If that doesn't answer your question, please contact us at qasupport@sea.samsung.com and let us know how we can further help you. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How much noise is the ice maker supposed to make?

It knocks loudly for sometimes up to 10-15 min, and it has awaken us during the night. I can hear it right now and I am a good 25 ft away. The noise has gotten louder over time. I just purchased the fridge in early November. We get ice, but we are disappointed over the LOUD noise the ice maker is making.
asked 1 year, 7 months ago
kdvoth
Wichita, KS, USA
on 26 cu. ft. Side by Side Refrigerator
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's our complete noise troubleshooting guide: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348001&modelname=RS265TDRS

If you determine that you need service, please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

HOW long does a water filter last (six Months)

I bought my fridge 7/2011 and have the same filter. I thought it would have turned red by now. is this normal
asked 1 year, 6 months ago
lcslow
on 26 cu. ft. Side by Side Refrigerator
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
my filter has turned on every 6 mounths like clock work
answered 1 year, 6 months ago
notaHAPPYdad
N.C
+1point
1out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00021656&fm_seq=21824

The water filter is designed to last for about 6 months or about 500 gallons.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTechJessica
+1point
1out of 1found this answer helpful.
Question

making a knocking noise from back of unit

asked 1 year, 8 months ago
notaHAPPYdad
N.C
on 26 cu. ft. Side by Side Refrigerator
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348008&modelname=RS265TDBP&modelcode=RS265TDBP%2FXAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
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