I'm sorry to hear you're experiencing issues with the icemaker. Customers often find that if they lower the temperature of the refrigerator or select Power Freeze, this can help to increase the ice production. In some cases, ice can pile up under the sensor arm, causing it to remain in the "up" position which tells the icemaker the bucket is full. This would cause the icemaker to cease production. I would suggest resetting the icemaker, checking the water supply and water filter to ensure a lack of sufficient water is not the culprit, and lowering your freezer temperature/using Power Freeze. Below is a link to the troubleshooting page with these and other tips. If, after trying these possible solutions, you continue to experience this issue, please submit an online service request or contact 800-SAMSUNG for further assistance.
Icemaker troubleshooting tips, including reset instructions and online service request link: http://tinyurl.com/yktofxz
Thank you for contacting Samsung.
- Ms. Samsung
answered 3 years, 11 months ago