Looking for Answers about samsung RS264ABRS/XAA?

I'm sorry to hear you're experiencing issues with the icemaker. Customers often find that if they lower the temperature of the refrigerator or select Power Freeze, this can help to increase the ice production. In some cases, ice can pile up under the sensor arm, causing it to remain in the "up" position which tells the icemaker the bucket is full. This would cause the icemaker to cease production. I would suggest resetting the icemaker, checking the water supply and water filter to ensure a lack of sufficient water is not the culprit, and lowering your freezer temperature/using Power Freeze. Below is a link to the troubleshooting page with these and other tips. If, after trying these possible solutions, you continue to experience this issue, please submit an online service request or contact 800-SAMSUNG for further assistance.

Icemaker troubleshooting tips, including reset instructions and online service request link: http://tinyurl.com/yktofxz

Thank you for contacting Samsung.
- Ms. Samsung

I'm sorry to hear your RS264 will not dispense ice. Please click on the link below, then select "Troubleshooting ► Water And Ice ► Ice ► Ice Will Not Dispense" for troubleshooting assistance: http://support-us.samsung.com/cyber...

If these suggestions do not help to resolve the issue, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

I'm sorry to hear you dropped your RS264ABRS ice bucket. For information and availability of a replacement, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung