It isn't unusual for a small amount of crushed ice to come out when cubed is selected, particularly if crushed ice had been dispensed previously. However, if your ice maker is consistently dispensing the wrong type of ice, service may be needed. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 1 year, 11 months ago