Looking for Answers about samsung 26 cu. ft. Side by Side Refrigerator?

We have the 26cuft double door and ther is no removable great which we like it that way. Our old one had a grate and it was always getting crusty

Open the big door and about half way down on the left side panel there is a tag with all the info about your fridge. Ours also had a removable tag on the left outside panel which I carefully removed and stuck it on my Use Guide.

There are a number of products available at your local appliance, hardware, home improvement or even grocery store specifically designed to clean real stainless steel. Simply follow the instructions on the package. Another option is to apply a small amount of baby oil to the stainless finish using a clean, dry, lint-free cloth. This will not only clean the stainless steel, but may help prevent marks and fingerprints from recurring.

Thank you,
Ms. Samsung

The light will turn on to remind you to replace it.

The RS261MDRS can be used without the ice and water function. Be sure to select the ICE OFF button on the control panel, so the system "knows" not to try to draw water to make ice, which could cause some unnecessary noise.

Thank you for your interest in Samsung!
- Ms. Samsung

I'm sorry to hear you're having this issue. The sound that you're hearing is probably caused by the icemaker attempting to draw water to make ice, and can most likely be corrected by selecting the ICE OFF button on the control panel.

It is unlikely that the frost is being caused by air coming through the disconnected water line, which leads to the icemaker, not the freezer itself. If the freezer door was removed for delivery, it's possible that the gasket which creates the seal between the entry to the ice dispenser on the door and the icebucket is misaligned, allowing warm air from the outside into the freezer compartment. I would also suggest checking the seal around the freezer door itself. Minor adjustments to the door alignment could correct the issue for you. Instructions for removing and reattaching the freezer door, leveling, and making minor adjustments to the doors begin on page 13 of the User Manual, which can be downloaded as a pdf file from this website. If, after checking and making these adjustments, you continue to have problems with frost in the freezer, please contact 800-SAMSUNG to speak with an agent who can assist you further.

- Ms. Samsung

I'm sorry to hear about the dent in the door of your RS261MDRS. Unfortunately, there is no "skin" replacement available through Samsung. To find out about replacing the entire door, please contact SamsungParts.com or call 800-627-4368 for pricing and availability.

- Ms. Samsung

I'm sorry to hear you're having this issue with reattaching the door handles. Attached are pictures showing how the plastic "cradles" and handles should line up. (Please excuse the scratched photos - these sample units have been used for testing and handled extensively!)

Once the plastic pieces are attached in the proper position to the refrigerator door, align the handle over it, as shown in the picture, then pull the handle downward until it slides and locks into place. If the plastic pieces were damaged when you removed the handles, they may need to be replaced. If this is the case, please contact 800-SAMSUNG to speak with an agent who can assist you further.

- Ms. Samsung

The RS261MDRS uses a new two-stage dispenser which requires that you first select either water or ice type on the control panel, then press the dispenser lever to dispense. The first detent of the lever will dispense water if that is what was selected; if ice was selected, then be sure to push the lever all the way back, to the second detent.

Please click here for images of these instructions in the FAQ section of this website: http://ars.samsung.com/customer/usa...

You can check to see whether there is enough ice in the bin to be dispensed by removing the ice bucket from within the freezer compartment. If the icemaker is not producing ice, there are several troubleshooting tips to help correct this. Please visit the following link to open the Troubleshooting Guide, then select Water And Ice > Ice to review the relevant articles: http://support-us.samsung.com/cyber...

- Ms. Samsung

I'm sorry to hear your milk is not lasting to the expiration date. There are a number of factors that could cause the temperature inside the refrigerator to vary, and depending on where the milk is stored, it may or may not be at the optimal level. I would suggest moving the milk to a colder location within the refrigerator, such as near the vents, though be careful not to place it too close to the vents which, in some cases could cause it to freeze. If necessary, you may want to turn the refrigerator to the coldest setting if that seems necessary to optimize food preservation. You could check the circulation around the refrigerator to ensure it has the recommended space of 2" on each side, 2" on top and 2" in the back so the cooling system can work properly, and make sure the vent in the back of the refrigerator is free of dust and lint.

Thank you,
Ms. Samsung

Thanks for the question. Samsung recommends setting the RS261MDRS temperature controls at 3 bars to start with for both the refrigerator and freezer. You can then adjust the controls up or down based on your personal preference. There is not a specific recommendation for California versus other states.

For information on adjusting the controls, please refer to pages 20-21 of the User Manual which can be downloaded as a pdf file from this website.

- Ms. Samsung

The letters "OF" on the display of your refrigerator indicate the Cooling Off mode has been activated. To cancel this mode, press the Lighting and Freezer buttons simultaneously for 3 seconds until a chime sounds and the display returns to normal, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes and begin producing cold air.

Thank you,
Ms. Samsung

Please refer to page 28 of the user manual for instructions on changing the water filter in your RS261 refrigerator. The user manual can be downloaded as a pdf file from this website for your convenience.

Thank you,
Ms. Samsung

The RS261 does have filtered water. The replacement water filter is part # DA29-00020B (model # HAF-CIN). Since this is a brand new filter design for the new 2010 models, it is not yet available to purchase, but will be added shortly. Please check back soon for updated availability.

Thank you,
Ms. Samsung

The replacement water filter for model RS261MDRS is #DA29-00020B, which is available for purchase through samsungparts.com or by calling 800-627-4368.

Thank you,
Ms. Samsung

The correct replacement filter for your RS261MDRS is the DA29-00020B, which is available through SamsungParts.com as well as at most major retailers that carry Samsung refrigerators.

Thank you,
Ms. Samsung

The replacement water filter for model RS261MDRS is #DA29-00020B, which is available for purchase through SamsungParts.com or by calling 800-627-4368. While it is not necessary to turn the water valve off, if you find it difficult to remove or replace the filter, then turning the water off may be helpful since it can alleviate the pressure.

Thank you for the questions,
Ms. Samsung

I'm sorry to hear you're having trouble leveling the legs on the RS261MDRS. Samsung refrigerators are designed to be set up on reasonably level surfaces, and the leveling legs are really intended to be used for minor adjustments. Is it possible that the area you're installing the refrigerator on is not level to begin with? If this is not an accurate assessment, and you believe the floor to be level and the refrigerator legs to be defective, I would suggest contacting 800-SAMSUNG to speak with an agent who can assist you further.

Thank you for choosing Samsung!
- Ms. Samsung

The sounds you're describing are necessary to the operation of the icemaker, and are not unusual. If the refrigerator is close enough to your bedroom for the sound to disturb you, then turning the icemaker off at night may be the best solution.

Thank you for the question,
Ms. Samsung

The RS261MDRS does not require a water filter bypass cap, and can be used without the filter or a bypass cap in place. The "short cap" style bypass cap you're referring to is for use with the previous model water filtration system.

Thanks for the question,
Ms. Samsung