The RS261MDRS uses a new two-stage dispenser which requires that you first select either water or ice type on the control panel, then press the dispenser lever to dispense. The first detent of the lever will dispense water if that is what was selected; if ice was selected, then be sure to push the lever all the way back, to the second detent.
Please click here for images of these instructions in the FAQ section of this website: http://ars.samsung.com/customer/usa...
You can check to see whether there is enough ice in the bin to be dispensed by removing the ice bucket from within the freezer compartment. If the icemaker is not producing ice, there are several troubleshooting tips to help correct this. Please visit the following link to open the Troubleshooting Guide, then select Water And Ice > Ice to review the relevant articles: http://support-us.samsung.com/cyber...
- Ms. Samsung
answered 2 years, 8 months ago