Thank you for the question. It's not unusual for a small amount of crushed ice to be dispensed even when cubed is selected, especially if crushed had previously been selected. However, if your RS261 is dispensing the wrong type of ice consistently, it may require service. With regard to the ice spraying on the floor, Samsung recommends holding the glass close to the dispenser chute to help avoid ice escaping from the container.
To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online support form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 1 year, 6 months ago