If the doors on your RS261MDPN are squeaking, I would suggest applying a small amount of WD40 to the problem area, making sure to wipe up any excess liquid to prevent it from dripping inside.

- Ms. Samsung

Staff

answered 1 year, 8 months ago

Username

MsSamsung

SamsungHQ

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Question

right side of fridge does not get coll enough to store food

as of 01/o4/13 my refrigerator does not stay cold enough to store food. what can cause this. the freezer works fine

Tags: Cool/No Cool

asked 4 months, 1 week ago

Username

mello55

Baltimore, MD, USA

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 4 months, 1 week ago

Username

SamsungTech42

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Question

Where can I get a new Ice Maker Drawer for the Samsung RS261MDPN?

There must have been a big chunk of ice that broke out the side of the ice maker drawer, so I need to get a new one. I need to know the part number, price and where I can obtain it. Thank you, Suzanne

Tags: parts

asked 1 year, 6 months ago

Username

lilboop51

Balmorhea, TX

on 26 cu. ft. Side by Side Refrigerator

0points

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1 answer

Answers

answer 1

I'm sorry to hear your icemaker drawer is broken. For information and availability of Samsung parts and accessories, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

Staff

answered 1 year, 6 months ago

Username

MsSamsung

SamsungHQ

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Question

Samsung RS261MDPN 26 cu. Ft. Side by Side - Stainless Platinum

Does this fridge has the finish also on both sides as well as the front? Does it work on 50hz? I am taking the fridge back home to jamaica. Is it very complicated/expensive to make it compatible if its a 60hz?

asked 1 year, 5 months ago

Username

Mishylyn

33147

on 26 cu. ft. Side by Side Refrigerator

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1 answer

Answers

answer 1

The sides of the RS261MDPN have a textured finish and are painted gray to match the Stainless Platinum finish on the doors. Samsung refrigerators that are sold in the U.S. are rated for 115V/60 Hz and 11.6 amps.

Thank you for your interest,
Ms. Samsung

Staff

answered 1 year, 5 months ago

Username

MsSamsung

SamsungHQ

0points

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Question

Why are the control panel temperature lights (singly) rolling from top to bottom?

Model RS261MDP/XAA

Tags: refrigerator support

asked 2 years, 1 month ago

Username

Dawn54

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for the question. If the temperature lights on your RS261 display appear to be "scrolling", this probably indicates the "cooling off" mode has been activated. In this mode, the refrigerator appears to be on, but does not produce cold air. To cancel this mode, press the Lighting and Freezer buttons simultaneously for 3 seconds until a chime sounds and the display allows you to select the desired temperature setting. The compressor should turn on in about 5 minutes and begin producing cold air.

- Ms. Samsung

Staff

answered 2 years, 1 month ago

Username

MsSamsung

SamsungHQ

0points

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Question

2" Clearance Question

I am looking at buying one of the RS261M refrigerators and have an existing cabinent space for it. The problem is the dimensions measure almost exactly the size of this fridge. I won't have 2 inches of clearance on either side or the top. Maybe 1/4 to 1/2 inch clearance on the sides and top. Depth is not an issue as it will stick out beyond the cabinent.

Would putting it in that space cause damage to the cooling components? I see on the instruction manual that clearance is for best performance. Is it required or just reccommended? Please advise. Thank you!

Tags: compatibility

asked 1 year, 3 months ago

Username

indierocker7

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Samsung recommends leaving at least 2" at the top, rear and sides for efficiency and to ensure best performance of the RS261MD.

- Ms. Samsung

Staff

answered 1 year, 3 months ago

Username

MsSamsung

SamsungHQ

0points

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Question

RS261MD Refrigerator Light on front console wont stop blinking. None of the buttons working.

We had a power surge today and the light on the front console is blinking and wont let me do anything with any of the buttons. Thankfully the fridge itself is still working and cooling, but I cant use the ice maker or water dispenser or anything on the front console. Help!

asked 1 year, 9 months ago

Username

kkrcco

Centreville, VA

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Power outages are sometimes accompanied by surges that can damage the refrigerator. If your RS261MDPN display is not responsive after an outage, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 9 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

We want to clean

How do I turn refridgerator off?

Tags: information, please

asked 1 year, 3 months ago

Username

Anonymous

94578

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

It's fine to clean the refrigerator while it is plugged in and turned on; there is no switch for turning it off.

- Ms. Samsung

Staff

answered 1 year, 3 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

How do you clean stainless steel refridgerator

asked 1 year, 8 months ago

Username

ggarr7

Connecticut

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Since your question was submitted through the RS261MDPN, which has a Stainless Platinum finish, I'm not sure whether this is your correct model, or if you actually have the RS261MDRS which is real Stainless Steel.

The Stainless Platinum finish can be cleaned with soap and water, mild detergent or glass cleaner as needed. If you actually have the real Stainless Steel RS261MDRS, there are a number of products available at your local appliance, hardware, home improvement or even grocery store specifically designed to clean the real stainless finish. Simply follow the instructions on the package. Another option is to apply a small amount of baby oil to the stainless exterior using a clean, dry, lint-free cloth. This will not only clean the stainless steel, but can help prevent fingerprints from recurring.

- Ms. Samsung

Staff

answered 1 year, 1 month ago

Username

MsSamsung

SamsungHQ

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Question

I have a model RS261MDPN/XAA refrigerator

I also have a whole-house Culligan water filter to which the refrigerator is attached. I would like to verify information previously received from you that it is perfectly safe to operate the fridge with the filter removed and without a bypass cap since the fridge will automatically bypass the absence of a filter. Thank you for your courtesy.

asked 8 months ago

Username

rjmiller39

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000992&fm_seq=1160

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 8 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

why won't my frig turn on at all?????? just got it a year ago :(

last night it turn off 2 times and turn on by itself this morning it didnt come bak on

Tags: urgent!!!!!!!!!!!!!!!!!!!!

asked 1 year, 7 months ago

Username

quiqe

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm sorry to hear you're having a problem with your RS261MDPN. Please make sure it's connected to a working outlet rated for 115V/60 Hz/11.6 amps. If the problem persists, service may be necessary to determine the cause. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 1 month ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

How do I get the stopper to pop back onto lever in the ice dispenser?

The stopper/seal has popped off the lever that opens to release ice from the ice maker so we can no longer dispense ice through the door and there is no seal as it keeps falling down. It looks like it should be easy to pop back in but i can't quite get it to go back into place by putting my hand thru the back of the dispense when the freezer door is open.

Tags: Water & Ice

asked 4 months, 2 weeks ago

Username

rcpayne

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We have conferred with our resident home appliance expert and he recommends you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 4 months, 1 week ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

my new refrigerator will not adjust the temperature no matter which setting it is on all my food is frozen solid on the refrigerator side.

When I first set up the unit I read the product manual and put it on the recommended setting of 3. When everything froze solid I put it down to 1 and had no affect on the refrigerators temperature. I checked the trouble shooting part of my product manual for a solution. No vents are blocked and everything else on the display panel reacts normal but the temperature does not change.

Tags: Cool/No Cool

asked 4 months, 1 week ago

Username

texascool

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Staff

answered 4 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

WHYEXCESSIVE FREEZER FROST?

Tags: miscellaneous

asked 3 months, 4 weeks ago

Username

MIKESF

Atlanta, GA, USA

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348044&modelname=RS261MDPN

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 3 months, 4 weeks ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

Ice dispenser

Whenever I use the ice dispenser, ice both/cubed and crushed, tends to spray all over leaving ice on the floor, why is this? and what can be done to rectify this issue?

Tags: priority

asked 1 year, 6 months ago

Username

Shinnar40

Houston, TX

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for the question. It's not unusual for a small amount of crushed ice to be dispensed even when cubed is selected, especially if crushed had previously been selected. However, if your RS261 is dispensing the wrong type of ice consistently, it may require service. With regard to the ice spraying on the floor, Samsung recommends holding the glass close to the dispenser chute to help avoid ice escaping from the container.

To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 6 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

why is my refrigerator making such a loud noise all of a sudden?

it seems to be coming from the freezer side

asked 1 year, 5 months ago

Username

jkmilstead

texas

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Troubleshooting ► Noise/Vibration" for explanations and troubleshooting suggestions: http://support-us.samsung.com/cyber...

If these suggestions do not help to resolve your concern, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Staff

answered 1 year, 5 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

how to reset water filter light?

Tags: how to use

asked 1 year, 2 months ago

Username

teamcotto

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

To reset the water filter indicator light on the RS261MDPN, press the Water button for 3 seconds until the light changes from red to blue. Make sure the Child Lock is not engaged when you do this since it would prevent the buttons from responding.

- Ms. Samsung

Staff

answered 1 year, 1 month ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

My freazer section has ice on the buttom. It seems water is not draining. why and how can it be fixed.

asked 1 year, 3 months ago

Username

mziadeh

Phoenix, Arizona

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm sorry to hear you're having a problem with your refrigerator. Please check the seals around the doors to ensure they are closing and sealing properly. Try removing the ice and frost that has accumulated using a towel. If the issue recurs, service may be needed to determine the cause and find a solution. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 3 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

After changing water filter there is no water being dispensed. If the filter is taken out, the water flows, but when the filter is in no water.

Tried the old filter again and no water flow either.

Tags: Water & Ice

asked 7 months ago

Username

mariC

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. Here's a troubleshooting guide for your problem: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348066&modelname=RS261MDPN

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 7 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

My display panel froze. I cannot get it to operate functions. It displays the center light even when door is closed.

Is there any way to reset this? I have tried to unplug the unit and plug it back and it still does not operate. The fridge seems to be working as far as keeping temp etc. but again panel is lit but not operable. Any suggestions?

asked 1 year, 7 months ago

Username

cajunasian

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

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Answers

This question currently has no approved answers.

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Looking for Answers about samsung 26 cu. ft. Side by Side Refrigerator?

Customer questions and answers for 26 cu. ft. Side by Side Refrigerator

Customer questions and answers for samsung 26 cu. ft. Side by Side Refrigerator

My refrigerator doors squeak after using it for several months. What is causing it to squeak?

right side of fridge does not get coll enough to store food

Where can I get a new Ice Maker Drawer for the Samsung RS261MDPN?

Samsung RS261MDPN 26 cu. Ft. Side by Side - Stainless Platinum

Why are the control panel temperature lights (singly) rolling from top to bottom?

2" Clearance Question

RS261MD Refrigerator Light on front console wont stop blinking. None of the buttons working.

We want to clean

How do you clean stainless steel refridgerator

I have a model RS261MDPN/XAA refrigerator

why won't my frig turn on at all?????? just got it a year ago :(

How do I get the stopper to pop back onto lever in the ice dispenser?

my new refrigerator will not adjust the temperature no matter which setting it is on all my food is frozen solid on the refrigerator side.

WHYEXCESSIVE FREEZER FROST?

Ice dispenser

why is my refrigerator making such a loud noise all of a sudden?

how to reset water filter light?

My freazer section has ice on the buttom. It seems water is not draining. why and how can it be fixed.

After changing water filter there is no water being dispensed. If the filter is taken out, the water flows, but when the filter is in no water.

My display panel froze. I cannot get it to operate functions. It displays the center light even when door is closed.

Customer questions and answers for

26 cu. ft. Side by Side Refrigerator