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26 cu. ft. Side by Side Refrigerator

Customer questions and answers for
26 cu. ft. Side by Side Refrigerator

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41 Questions
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40 Answers

Customer questions and answers for samsung 26 cu. ft. Side by Side Refrigerator

Question

The ice maker works perfect !!! However it is not dispensing neither whole or crushed. Please help...............

Tags: ice not dispensing
asked 2 years, 4 months ago
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JBELL
Milwaukee, WI
on 26 cu. ft. Side by Side Refrigerator
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2 answers
Answers
answer 1
I'm glad your RS261MDPN is making ice, but sorry to hear it isn't dispensing. Please check the following:
- Is the control panel locked? (The light next to the padlock icon would be illuminated.)
- Did you press the Ice Type button to select either cubed or crushed ice? (If the Ice Type button is held for 3 seconds, the icemaker will be turned off.)
- Is the icebucket pushed in the whole way?
- Is the flap to the ice chute stuck in the closed position?

If the control panel is working properly, and each of the above factors have been checked, but your icemaker still won't dispense ice, please call 800-SAMSUNG to speak with an agent who will be happy to assist you in determining whether your refrigerator will require service.

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
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MsSamsung
SamsungHQ
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answer 2
Or, you could be as silly as me and turned your icemaker off then forgot about it. Hold down the ice button until you hear a quiet beep. The light should reappear also.
I guess when we first bought it my dogs were barking everytime it dropped ice and I asked my husband to turn it off. I don't remember that, but then about 6 months later I was so confused as to why there was no ice in the icemaker after it quit giving ice.
I'd say if it's not locked, see if it's even making ice.
answered 1 year, 10 months ago
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smpdifri
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Question

How do I clean the base of the water dispenser where the cup rests?

I have a nickel-sized area that has built up from water dripping from the dispenser when the cup isn't held there long enough. I've tried washing it off with a mild detergent, but it doesn't come off. What else can I use that won't affect the finish on the refrigerator? (we've only used the refrigerator for about 3mo, and I live in an area where our water doesn't have a high mineral content, so I was surprised at how quickly the spot occurred)
asked 2 years, 8 months ago
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MJanke
on 26 cu. ft. Side by Side Refrigerator
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answer 1
If mild soap and water will not remove the water stain on your RS261MDPN, try putting a small amount of WD40 on a clean, dry, lint-free cotton cloth and gently rub off the residue.

Thanks for the question!
Ms. Samsung
answered 2 years, 8 months ago
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MsSamsung
SamsungHQ
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Question

Can I use replacement filter cartidge DA29-00020B if my refrigerator currently has a DA29-00020A?

Tags: replacement cartridge
asked 2 years, 6 months ago
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Hanson
Winter Haven, Fl
on 26 cu. ft. Side by Side Refrigerator
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answer 1
Yes, the DA29-00020B is the correct replacement filter for the RS261MDPN.

Thanks for the question,
Ms. Samsung
answered 2 years, 6 months ago
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MsSamsung
SamsungHQ
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Question

what is the model # for a replacement water filter?

asked 2 years, 5 months ago
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jocko1
damon texas
on 26 cu. ft. Side by Side Refrigerator
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answer 1
The replacement water filter for model RS261MDPN is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
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MsSamsung
SamsungHQ
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Question

How to fix the water/ice dispenser?

We bought this fridge in September 2010, but recently had the water line hooked up to it, for the ice and water. Although, we see water in the pipes connecting to the fridge and also in the water filter located inside on the bottom right side of the fridge, but no water of ice comes out. I tried to "Purge the air" by turning the water dispenser on/off 2mins alternating between on & off and also with 5sec intervals - no luck!
Is there a special way to make this to work? Again we never had hooked the waterline before, this is the first time we are doing it. Also, we do see water in the connecting pipes and the water filter!!!
Any help is much appreciated.
Tags: water dispenser, ice maker
asked 2 years, 5 months ago
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newbee2samsung
Rockville, MD
on 26 cu. ft. Side by Side Refrigerator
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answer 1
I'm sorry to hear you're having an issue with the water dispenser on your RS261MDPN. There are several factors that could effect the water dispenser's operation; please check the following:
- Is the supplied water pressure at the recommended 20-125 psi?
- Is the water filter cartridge installed correctly, with the lock indicator marks aligned?
- Is the water function selected on the control panel?
- Is Child Lock engaged? If so, deactivate it by pressing the Energy Saver button for 3 seconds.
- Are the fridge and freezer set to the recommended 38°F and -2°F, respectively? If the temperatures are set too low, the water line could freeze.
- Check the water line connection behind front leg cover, and the wiring harness connection under the left hinge cover. (See pages 12-13 of the User Manual.)

After checking all of the above, if the water still will not dispense, it is possible that your filter is clogged or partially clogged. Try removing the filter temporarily to see if the water will dispense. It may be necessary to press the lever for an extended period to bleed the air from the lines. If the water dispenses without a filter installed, you'll need to replace the cartridge with a new one. If water still won't dispense, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 2 years, 5 months ago
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MsSamsung
SamsungHQ
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Question

Can I get repalcement panels or doors for my RS261MDPN refrigerator?

I have gotten bad scratches and dents
Tags: parts
asked 1 year, 11 months ago
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rellis04
Colorado Springs
on 26 cu. ft. Side by Side Refrigerator
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answer 1
For information and availability of replacement doors for your RS261MDPN, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 1 year, 11 months ago
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MsSamsung
SamsungHQ
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Question

How many watts does the RS261M draw?

I recently purchased a RS261M. I am purchasing a generator due to the hurricane season comeing. The generator I am considering is rated at 5500 watts with a max of 6500 watts. Will it handle this refrigerator/Freezer?
asked 3 years ago
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ghfox
on 26 cu. ft. Side by Side Refrigerator
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answer 1
Should work, looking at there spec, unable to find amp draw, or watts. Starting the compressor in the refrigerator is what you need to be concerned with,starting uses around 5 times running amps,I would not load down the generator with other devices due to start up amp draws of the refrigerator.
answered 3 years ago
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Remfire
Tipton Co Indiana
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Question

Which water filter is needed when replacing for the RS261MDPN

asked 2 years, 7 months ago
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TiffanyK
Indianapolis
on 26 cu. ft. Side by Side Refrigerator
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1 answer
Answers
answer 1
The replacement water filter for model RS261MDPN is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368.

- Ms. Samsung
answered 2 years, 7 months ago
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MsSamsung
SamsungHQ
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Question

Why would water not empty into the ice maker from the water line?

We did everything we were supposed to. We turned the freezer to -2, turned the ice maker on, and even when I push the reset button on the ice maker no water comes out. We've waited 24 hours to try it again and nothing. Water comes out fine from the water dispenser on the front of the door. I had this delivered on 4/9 *brand new* and they did have to take off the doors to make it up the stairs. Could this somehow be faulty wiring when they reattched the doors?? It does not make sense that we are able to get water from the door dispenser but not into the ice maker. The techs from Best Buy won't be able to make it out until 4/23. This is the first Samsung product I have purchased.
Tags: ice maker
asked 2 years, 2 months ago
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angela431980
Wichita, KS
on 26 cu. ft. Side by Side Refrigerator
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1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your icemaker. Please try dispensing 5-6 gallons of water to bleed all the air from the lines; if there is still air in the lines it could prevent the ice trays from filling with water. Check the feeler arm under the icemaker to make sure it is moving freely and not stuck in the "up" position which could indicate to the icemaker that the bin is full and to stop making ice.

If these suggestions do not resolve the issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thankyou,
Ms. Samsung
answered 2 years, 2 months ago
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MsSamsung
SamsungHQ
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Question

The lever on the ice maker/water dispenser does not shut off after filling glass, it has to be pulled out manually. How do I fix this?

asked 2 years, 7 months ago
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sonsbill
carterville, illinois
on 26 cu. ft. Side by Side Refrigerator
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1 answer
Answers
answer 1
Thank you for the question. It is not unusual for the lever to take a couple of seconds to return to its original position after dispensing ice or water, so you should hold your glass under the dispenser while it resets. If the lever remains stuck in the depressed position for longer and will not turn off, your refrigerator will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 7 months ago
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MsSamsung
SamsungHQ
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Question

why are the lights on the front going up and down for 2 hours now

these are the temp. lights
asked 2 years, 6 months ago
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tami2010
on 26 cu. ft. Side by Side Refrigerator
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answer 1
The temperature lights blinking in this fashion on the RS261MDPN indicates the refrigerator is in "cooling off" mode. In this mode, the refrigerator may seem like it's working because the lights and display are on, but it does not make cool air. To cancel this mode, press the Lighting and Freezer buttons simultaneously for at least 3 seconds until a chime sounds. The compressor should turn on and start to make cold air, and the panel lights should stop moving so you can set them as desired.

Thank you,
Ms. Samsung
answered 2 years, 6 months ago
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MsSamsung
SamsungHQ
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1out of 3found this answer helpful.
Question

Is there a reset button for the control panel?

fridge is a samsung side by side model #RS261MDPN/XAA
Tags: urgent
asked 2 years ago
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gonztina
portland, tx
on 26 cu. ft. Side by Side Refrigerator
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1 answer
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answer 1
There is not a reset button for the control panel on your RS261MDPN/XAA. I would suggest you either submit a new question detailing the issue you're having, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 2 years ago
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MsSamsung
SamsungHQ
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Question

I bought a refrigerator but there was absolutely no warranty infomation in the accompanying papers neither could I find it on your website

could you please provide me with the warranty information.
asked 2 years, 4 months ago
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nadir
on 26 cu. ft. Side by Side Refrigerator
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1 answer
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answer 1
For questions regarding product warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
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MsSamsung
SamsungHQ
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Question

RS261MDPN Refrigerator handle squeaks.

New refrigerator is a month old. One of the handles squeaks when opening door. Seems to be getting worse over time. Any ideas on how to stop the squeak?
asked 2 years, 7 months ago
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TWT5011
on 26 cu. ft. Side by Side Refrigerator
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answer 1
The handles on your RS261 should attach securely and should not squeak. Please review the installation instructions for the handles on page 10 of the User Manual (downloadable as a pdf file from this website). After checking installation, if the handles continue to squeak, please call 800-SAMSUNG or use the Live Chat option on the product support page to contact an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 2 years, 7 months ago
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MsSamsung
SamsungHQ
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Question

replacing water line

How to replace water line that comes thru freezer door.or does the entire door need to be replaced?
Tags: repair issues
asked 1 year, 2 months ago
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Dirtyp
Dallas, TX, USA
on 26 cu. ft. Side by Side Refrigerator
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1 answer
Answers
answer 1
I'm sorry to hear you appear to be having an issue with your RS261MDPN. It may be possible to replace the water line, though I would suggest having it serviced by a qualified technician to ensure the issue you're having is diagnosed and repaired properly. Please submit your contact information through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 1 year, 2 months ago
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MsSamsung
SamsungHQ
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Question

Where do I buy water filters for this fridge?

asked 2 years, 7 months ago
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Marsh
on 26 cu. ft. Side by Side Refrigerator
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answer 1
The replacement water filter for model RS261MDPN is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung
answered 2 years, 7 months ago
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MsSamsung
SamsungHQ
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Question

RS261MDPN water dispenser tray? no cold water from water dispenser?

Just got my new fridge and seems that the water dispenser tray is missing. Does RS261MDPN come with water dipenser tray?
Also, water from water dispenser is not cold but like room temperature. Shouldn't the water from the water dispenser be chill?
asked 1 year, 8 months ago
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plamenjj
San Jose, CA
on 26 cu. ft. Side by Side Refrigerator
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1 answer
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answer 1
Thank you for the questions. The water from the dispenser should be cooled to the refrigerator temperature. If the water is not cool, you may have used up the water in the refrigerator's reservoir, which holds about two liters. I would suggest waiting 24 hours before dispensing water. If it still isn't cool, then your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

The RS261MDPN has a built in water dispenser tray, not a removable insert.

- Ms. Samsung
answered 1 year, 2 months ago
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MsSamsung
SamsungHQ
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Question

My ice maker does not make ice

When we first got our Samsung, it made ice like crazy, now it is not making ice for hours, is there any way to reset it, or change the setting to make it work again?
Tags: ice maker
asked 1 year, 10 months ago
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Anonymous
Fort Worth, Texas
on 26 cu. ft. Side by Side Refrigerator
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answer 1
I'm sorry to hear your RS261MDPN icemaker is not functioning well. There are a number of factors that can effect the ability of the icemaker to produce ice, including temperature and access to water, and most of these issues can be corrected without service. Please check each of the following factors:

- Did you try pressing the Test button on the side of the icemaker? (See page 19 of the User Manual for instructions.)
- Is the icemaker turned on (make sure the Ice Off icon is not illuminated on the control panel)?
- Is the feeler arm that hangs down from the icemaker stuck in the "Up" position? If so, try lowering it.
- Is your water pressure at the recommended level? In order for the ice maker to operate properly, water pressure of 20~125 psi (pounds per square inch) is required.
- Is the water valve turned on all the way?
- Are there any bends or kinks in the water line that could be obstructing water flow?
- Is the water filter installed correctly?
- Did you bleed air from the lines after installing or replacing the water filter by dispensing 5-6 gallons of water?
- Try removing the water filter temporarily and press the test button. If the tray fills, your filter was probably clogged or partially clogged and should be replaced.
- Are the freezer and refrigerator temperatures set at 3 bars? If the freezer is too warm, it may not be conducive to freezing the ice. If the fridge is too cold, the water lines could freeze.
- If the tray fills with water, you can activate the Power Freeze function to speed up ice production by pressing the Freezer button for 3 seconds.

If, after checking the above and pressing the Test button, the tray still won't fill, or it fills, freezes, but will not harvest, your RS261 will probably require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 1 year, 10 months ago
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MsSamsung
SamsungHQ
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2out of 2found this answer helpful.
Question

HOW DO I CHANGE THE FILTER TO GET THE RED LIGHT TO TURN OFF?

THE RED LIGHT IS ON , ON MY REFRIG AND I DONT KNOW HOW TO CHANGE THE FILTER, I DONT EVEN KNOW WHERE IT IS LOCATED. HELP
asked 1 year, 8 months ago
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BFRANKLIN1982
on 26 cu. ft. Side by Side Refrigerator
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answer 1
Thanks for the question. For water filter location and instructions for changing the cartridge, please follow this link then select "Installation ► > New Style Water FIlter Replacement and Part Information": http://support-us.samsung.com/cyber...

After changing the filter, you can reset the filter indicator light by pressing the Water button for at least 3 seconds. The light should change from red to blue.

The replacement filter part number is DA29-00020B. For information and availability, please visit SamsungParts.com or call 800-627-4368. This filter is also available through most major retailers that carry Samsung appliances.

- Ms. Samsung
answered 1 year, 8 months ago
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MsSamsung
SamsungHQ
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Question

Is my ise dispenser defective?

When my ice dispenser is dispensing ice many pieces appear to crushed even though cube is selected. It also continues to dispense a short period after the trigger has been released. It also does not all go into the cup. Many pieces shoot to the floor regardless the size or shape of the container. It makes for a safety hazard as many times I cannot find the pieces on my light colored floor.
Tags: defective ice dispenser?
asked 2 years, 6 months ago
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Brianmconner
Texas
on 26 cu. ft. Side by Side Refrigerator
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answer 1
It is not unusual for a few fragments of crushed ice to dispense when cubed was selected, especially if crushed ice had been selected previously. It is also perfectly normal for there to be a brief time lapse between the time you stop pressing the lever and when ice finishes falling from the ice bucket through the chute and into your glass. To help prevent ice from escaping onto the floor, I would suggest holding your glass very close to the dispenser opening.

Thank you!
Ms. Samsung
answered 2 years, 6 months ago
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MsSamsung
SamsungHQ
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