Thank you for the question. Please try pressing the Test button on the side of your RS261 icemaker. This should cause the ice tray to rotate and dump the ice, then fill with water. If the tray does not rotate and dump the ice when you press the button, it will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 11 months ago

Username

MsSamsung

SamsungHQ

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0out of 0found this answer helpful.

Question

Ice maker makes ice but does not dispense through door?

Recently installed- Water dispensing works, but not ice. Ice is in the icemaker, but can't get door to dispense ice

asked 2 years, 10 months ago

Username

Anonymous

Olympia WA

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

I'm sorry to hear you're having this issue. If your RS261 is producing ice, but it is not dispensing, first check to make sure there is nothing blocking the opening from the icebucket to the chute, or within the chute itself. If not, please follow this link to additional troubleshooting suggestions: http://support-us.samsung.com/cyber...

There is a step by step instruction on using the ice lever on the RS261 model linked at the bottom of the troubleshooting page. If, after following all of the suggestions described in the online troubleshooting section, you are still unable to dispenser ice through the door of your RS261, then your unit may require service. Please either submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you further.

Online service request: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 2 years, 10 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

answer 2

Are you pushing back a little extra hard on the water/ice lever??? Water dispenses with just slight pressure, for ice you need to push harder and you will feel an extra click so to speak and then ice is dispensed.

answered 2 years, 10 months ago

Username

dabeachman

Wilmington, NC

0points

0out of 0found this answer helpful.

Question

Water/Ice Maker

My Samsung RS261MDBP fridge Ice maker is hook up, but made maybe a hand full of ice and thats it!!! I try to putting a cup to get some of the little bit of ice thats there. Nothing!!! I try to see if maybe if I needed to change the setting for faster ice, everthing look like it came to a complete stop. No Ice, No Water now... I dont know if I change the setting from where it should alwas be at.
Can anybody help me with this problem?

asked 2 years, 9 months ago

Username

Luchiano718

AmityVille NY 11701

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

I'm sorry to hear you're having these issues with your water and ice dispenser. There are several factors which could contribute to the problems you describe. I would suggest you visit the link below to open the Troubleshooting Guide for the RS261MDBP. Once the Guide is open, select Water And Ice, then navigate through the articles which address water flow and ice production.

RS261MDBP Troubleshooting Guide: http://support-us.samsung.com/cyber...

The first items I would suggest you check include:
- Is your water pressure at the recommended level? In order for the ice maker to operate properly, a water pressure of 20~125 psi (pound per square inch) is required. Under normal conditions, a 170 cc (5.75 oz.) cup can be filled in 10 seconds.
- Is the water valve turned on all the way?
- Is the water filter installed correctly?
- Does removing the water filter allow water to flow faster? If this is the case, your water filter may be clogged and should be replaced.
- Is the icemaker turned on?
- Are the refrigerator and freezer temperatures at the recommended settings, 38°F and -2°F, respectively?
- Have you tried pressing the icemaker reset button?

The Troubleshooting Guide will help you with instructions to perform the above procedures and more. If the ice and water still won't operate properly after trying all of the suggestions in the Guide, then your refrigerator may require service. Please follow the links in the Guide to arrange for service if it is necessary.

Thank you,
Ms. Samsung

Staff

answered 2 years, 8 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

answer 2

yes no ice maker can you tell were location

answered 2 years, 7 months ago

Username

trang

0points

0out of 0found this answer helpful.

Question

How do I turn off the door alarm

Easy and simple, its annoying and I would like to turn if off....

asked 2 years, 9 months ago

Username

Larry32508

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

The door alarm is a safety feature to help prevent the doors from being left open inadvertently and cannot be turned off.

Thank you,
Ms. Samsung

Staff

answered 2 years, 9 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

answer 2

As far as I know you cannot turn the door alarm off. It is a great feature because sometimes you have to push the refrigerator closed. If you did not close the door and did not realize it your food may not keep cold.

answered 2 years, 9 months ago

Username

GinaKathryn

0points

0out of 0found this answer helpful.

Question

How do you manually stop/start the ice maker in model# RS261M Refrigerator?

test function works, but new unit is not making ice.

asked 1 year, 7 months ago

Username

icenot

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

In order to turn off the ice maker, the user needs to press and hold the "Ice Type" button on the control panel (front of refrigerator, freezer door). Indicator above "Ice Off" will turn on or off.
- RS261M Refrigerator User Manual, Page 22

answered 1 year, 6 months ago

Username

Neolution

Lexington, SC

0points

0out of 0found this answer helpful.

answer 2

I believe you need to press & HOLD the ice type selection (crush or cubes) for several seconds until the "Ice Maker Off" light is off.

answered 1 year, 6 months ago

Username

Josef508

DC Metro Area

0points

0out of 0found this answer helpful.

Question

Why does my refrigerator keep resetting itself to demo mode?

Every few weeks, my Samsung RS261MDBP refrigerator resets itself to demo mode and/or turns off the ice maker. Both are happening more frequently and I would like to know how to fix this problem.

Tags: demo

asked 2 years, 7 months ago

Username

tucody

beaumont tx

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm sorry to hear you're having this issue. The refrigerators will sometimes revert to demo mode if they've lost power due to a power outage or surge, but if this is recurring frequently then your RS261MDBP may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 2 years, 7 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Brand new Samsung refrigerator. Ice will not dispense? Have done everything the manual troubleshooting states. But, to no avail.

Tags: ice dispensing

asked 2 years, 7 months ago

Username

pebbles14

California

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm sorry to hear you're having issues with your new RS261MDBP ice dispenser. There are several factors that may cause the dispenser to fail to dispense ice. For example, if ice is not being made, or is made but not harvested, that has one set of troubleshooting tactics. If there's plenty of ice, but the dispenser is not dropping it through the chute and into your glass, that's a different issue.

To be sure you've tried all possible solutions (since I don't know which of the above scenarios you're dealing with), I would suggest opening the online Troubleshooting Guide through the following link, then select "Water And Ice" then "Ice" to navigate to a list of articles that may help you resolve this issue yourself: http://support-us.samsung.com/cyber...

If you need assistance, please call 800-SAMSUNG to speak with an agent who can help.

Thank you,
Ms. Samsung

Staff

answered 2 years, 7 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

The ice dispenser on my new RS261M fridge is not working. Bin is full of ice, test button does not do anything, no blockage of ice observed.

Troubleshooting appendix asks "did you wait 12 hours after install before making ice" and the answer is no, wasn't aware of that requirement. But what to do next?

asked 2 years, 7 months ago

Username

Jtaf29

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm sorry to hear you're having this issue. Have you checked to see whether Ice Off has been activated? The light above the Ice Off icon would be illuminated if this function was activated. If it is, please press the Ice Type button for 3 seconds to deactivate Ice Off.

If Ice Off was not activated, then I would suggest contacting Samsung through the Live Chat button on the Support page or by calling 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung

Staff

answered 2 years, 6 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

SOME OF THE CONTROL DOESN'T LIGHT UP PROPERLY AND HASN'T SINCE DAY 1. WHAT CAN WE DO?

Tags: control panel

asked 2 years, 7 months ago

Username

2partners

Missouri

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm sorry to hear you're having an issue with your new refrigerator. Please call 800-SAMSUNG to speak with an agent who can either help troubleshoot or schedule a service call if necessary.

Thank you,
Ms. Samsung

Staff

answered 2 years, 7 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

i have a red light on the front panel(on the water side) what does it mean and how do i turn it off, also my ice machine has stopped working help!!!!

asked 2 years, 6 months ago

Username

traindad

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

The red light on the control panel of your RS261MDBP is probably the water filter indicator light. When this light turns red, it means it's time to change the water filter. This typically occurs every 6 months, but it could be needed more frequently if your household uses a lot of water, or if the supplied water has a high content of minerals or impurities. A clogged water filter might also explain why the icemaker has stopped working, though there are other factors that can cause this, as well.

I would suggest reviewing the User Manual for instructions on changing the filter, as well as resetting the icemaker. Be sure the icemaker has not been turned off, and make sure you turn the water line back on (if you turn it off to replace the filter), there are no kinks or bends in the water line, and you dispense 5-6 gallons of water after changing the filter to bleed air from the line. The User Manual can be downloaded as a pdf file from this website for your convenience.

The replacement water filter for model RS261MDBP is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung

Staff

answered 2 years, 6 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

How do I get a replacement tray for the area below the water/ice dispenser?

Ours evidently did not come with one.

asked 2 years, 7 months ago

Username

cancoi

Cleveland, OH

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

The RS261MDBP has a recessed area for catching a small amount of water from the dispenser, but it does not have a removable tray.

Thank you for the question,
Ms. Samsung

Staff

answered 2 years, 6 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

The ice maker and water dispenser make a loud noise when dispensing water.

It sounds like the pump is straining or running dry. It lasts for approximately 3 to 4 seconds and runs quiet after that.

Tags: pump noise

asked 2 years, 5 months ago

Username

MRTurner

Home

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for the question. It is not unusual for the RS261 refrigerator to make some noise while dispensing water, then immediately following while the pump draws water through the lines to refill the holding tank. It may sound like it is "straining or running dry" but if the dispenser is working properly and dispensing water as needed, then it is probably not a reason for concern.

If the water flow to the dispenser is interrupted, there are a few troubleshooting tips to try, such as bleeding air from the lines or replacing the water filter. For more information, please refer to the user manual or the troubleshooting guide through the support page on this website.

Thank you,
Ms. Samsung

Staff

answered 2 years, 5 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Where do I purchase filter replacements?

Tags: filter, icemaker

asked 2 years, 6 months ago

Username

sdfunlife

San Diego, CA

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

The replacement water filter for model RS261MDBP is part #DA29-00020B. For more information and availability, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung

Staff

answered 2 years, 6 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Ice maker reset

We have a Samsung side by side fridge model #RS2545SH. Our ice maker has stopped dropping ice and keeps refilling with water on top of the undropped ice. We keep our freezer temp at +2 due to anything colder than +2, freezes our water line. How can we get our ice back??

asked 2 years, 5 months ago

Username

skeebumm

Seattle

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

If your RS2545SH icemaker is no longer harvesting ice, but is still attempting to fill the tray with water, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Staff

answered 2 years, 4 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

My ice maker doesnt work..

The icemaker on my Samsung Side by side doesnt work It is model # RS2577SW. The water dispenses, but no water is dispensed into the ice cube tray, hence, no ice cubes. Otherwise the icemaker turns over as if to dump the ice out, etc. There are no leaks either.

asked 2 years, 4 months ago

Username

Krafty

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm sorry to hear you're having this issue with your icemaker. There are a number of factors that can effect the ability of your icemaker to produce ice. Before calling for service, please check the following, referring to the User Manual as needed. The User Manual can be downloaded as a pdf file from this website for your convenience.

- Is your water pressure at the recommended level? In order for the ice maker to operate properly, a water pressure of 20~125 psi (pound per square inch) is required. Under normal conditions, a 170 cc (5.75 oz.) cup can be filled in 10 seconds.
- Is the water filter installed correctly?
- Did you bleed air from the lines since replacing or installing the water filter? Try dispensing 5-6 gallons of water to bleed air from the lines.
- Does removing the water filter allow the ice tray to fill? If this is the case, your water filter may be clogged and should be replaced.
- Is the icemaker turned on?
- Are the refrigerator and freezer temperatures at the recommended settings, 38°F and -2°F, respectively?
- Is the icebucket pushed in all the way?
- Is the icemaker feeler arm stuck in the "up" position?
- Have you tried pressing the icemaker reset button, as shown on page 28 of the User Manual?

If all of the above conditions have been met and your icemaker still is not producing ice, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

I already have a RO water filteration system... do you sell a plug for the water filter on my fridge?

Model: RS261MDBP
I already have a water filttration system in my house. Is there a way to bypass the water filter in my fridge? My old fridge had a plug that would bypass the filter.

-Mark

Tags: filter

asked 2 years, 2 months ago

Username

Ultrahurricane

Las Cruces

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

It is fine to remove the water filter from your RS261MDBP without inserting a bypass cap as long as you continue to have a back-up system in place.

Thank you for the question,
Ms. Samsung

Staff

answered 2 years, 2 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

How do I prevent the refrigerator from going into store mode after power outage?

After the power blinks, the refrigerator goes into Store Mode - everything in the freezer thaws and the floor is flooded with water. You have to hold buttons on the front of the device to restart it. Is there any way to fix this problem?

Tags: power outage

asked 2 years, 2 months ago

Username

wander7

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm sorry to hear you've had this issue. In most cases, Samsung refrigerators should return to the previous settings when power returns. However, errors can occur as a result of outages and the surges that can accompany them. The best way to avoid this happening is to consult with your power company or an electrician on how to protect your home from power failures. If you do experience an outage, be sure to check the refrigerator when power returns to ensure it's functioning properly.

- Ms. Samsung

Staff

answered 2 years, 2 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

How much ice should my ice maker make?

I've had it on power freeze for two days now and there is still maybe 4 trays worth of ice??

asked 2 years ago

Username

Crystal4293

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Your RS261 should make approximately 3.8 lbs of ice per day under ideal conditions. There are a number of factors that can effect the rate of ice production, such as temperature and water pressure. Following are some tips for helping to speed up production:

- Did you try pressing the Test button on the side of the icemaker? (See the User Manual for instructions.)
- Is the icemaker turned on (make sure the Ice Off icon is not illuminated on the control panel)?
- Is the feeler arm that hangs down from the icemaker stuck in the "Up" position? If so, try lowering it.
- Is your water pressure at the recommended level? In order for the ice maker to operate properly, water pressure of 20~125 psi (pound per square inch) is required.
- Is the water valve turned on all the way?
- Are there any bends or kinks in the water line that could be obstructing water flow?
- Is the water filter installed correctly?
- Did you bleed air from the lines after installing or replacing the water filter by dispensing 5-6 gallons of water?
- Are the freezer and refrigerator temperatures set at 3 bars? If the freezer is too warm, it may not be conducive to freezing the ice. If the fridge is too cold, the water lines could freeze.
- Activating the Power Freeze function can help speed up ice production.

Thank you,
Ms. Samsung

Staff

answered 2 years ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

A beep every couple minutes. What is this for?

We have had this refridgerator for 2 months, and all the sudden we are getting beeping. Is this what happens when it is time to replace the filter? How long do the filters last?

Tags: help

asked 2 years, 4 months ago

Username

mandinshawn

Mesa, AZ

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for the question. When it's time to replace the filter, after approximately 6 months or less depending on your water use, the filter indicator light on the control panel will turn red.

The beeping is likely the result of the doors being left open or not sealing properly. If the doors are fully closed and the door alarm is still sounding, it's possible the wiring under the hinge cover of the freezer door is not connected properly. Please refer to step 1 of the door removal instructions on page 13 of the User Manual for an illustration of the location of the wires. If the alarm continues to sound after checking the connection, your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Staff

answered 2 years, 4 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Ice Maker

Ok
I post a question a few min ago about having problems with my Water/Ice Maker. Disreguard the last question. I got it to work, but my real problem is with the ice maker tray. It make Ice, but doesn't turn the ice over in the Ice basket to make room for new Ice. The same Ice thats been froozen would sit in the Ice tray all day.
My Ice tray is not full because I just ran the line for the Ice maker, so they weren't any Ice in the basket.
How do I get the Ice Tray to empty out the Ice into the Ice Basket?

asked 2 years, 9 months ago

Username

Luchiano718

AmityVille NY 11701

on 26 cu. ft. Side by Side Refrigerator

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thanks for the follow up question. The ice tray should automatically dump the ice into the bucket at the end of each cycle. If it does not, then first try resetting the icemaker by pressing the reset button as described on page 19 of the User Manual which can be downloaded as a pdf file from this website. If this does not resolve the issue, then your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 2 years, 8 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

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Looking for Answers about samsung 26 cu. ft. Side by Side Refrigerator?

Customer questions and answers for 26 cu. ft. Side by Side Refrigerator

Customer questions and answers for samsung 26 cu. ft. Side by Side Refrigerator

My refridgerator has stopped making ice. The freezing tray is full of ice, but it does not drop into the bucket. What is going on?

Ice maker makes ice but does not dispense through door?

Water/Ice Maker

How do I turn off the door alarm

How do you manually stop/start the ice maker in model# RS261M Refrigerator?

Why does my refrigerator keep resetting itself to demo mode?

Brand new Samsung refrigerator. Ice will not dispense? Have done everything the manual troubleshooting states. But, to no avail.

The ice dispenser on my new RS261M fridge is not working. Bin is full of ice, test button does not do anything, no blockage of ice observed.

SOME OF THE CONTROL DOESN'T LIGHT UP PROPERLY AND HASN'T SINCE DAY 1. WHAT CAN WE DO?

i have a red light on the front panel(on the water side) what does it mean and how do i turn it off, also my ice machine has stopped working help!!!!

How do I get a replacement tray for the area below the water/ice dispenser?

The ice maker and water dispenser make a loud noise when dispensing water.

Where do I purchase filter replacements?

Ice maker reset

My ice maker doesnt work..

I already have a RO water filteration system... do you sell a plug for the water filter on my fridge?

How do I prevent the refrigerator from going into store mode after power outage?

How much ice should my ice maker make?

A beep every couple minutes. What is this for?

Ice Maker

Customer questions and answers for

26 cu. ft. Side by Side Refrigerator