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Customer Questions & Answers for
samsung RS2578SH/XAA

Customer Questions & Answers:
3 Questions
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3 Answers

Questions & Answers for samsung RS2578SH/XAA

Question

Where can I find a part for my refrigerator?

I'm looking for the interior door of the beverage station for the model # RS2578SH
asked 3 years, 5 months ago
rozzana
on RS2578SH/XAA
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answer 1
For information and availability of Samsung parts and accessories for your RS2578SH, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

Why is the temperature of the freezer side does go down to -4 degree?

asked 3 years, 1 month ago
tctran1970
on RS2578SH/XAA
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answer 1
I'm not sure I understand your question. If your refrigerator is working properly but your freezer is not, your RS2578 will require service. If your question has to do with the temperature range of the refrigerator, or if you're seeking assistance adjusting the temperature, please refer to the user manual or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

For service, please call 800-SAMSUNG or submit an online service request through the link below: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

How do I turn off or on the ice makeing function

ice maker not working
asked 2 years, 10 months ago
frends4lif
on RS2578SH/XAA
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answer 1
There are several factors that can effect the ability of your icemaker to produce and dispense ice, including water supply, freezer and refrigerator temperatures, and control panel functions. Please check the following to try to resolve the issue:
- Is the water connected, the valve turned on and hoses unkinked and free of obstruction?
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned on? Make sure the Ice Off icon is not illuminated on the display. Press the Ice Type button to cycle through the settings.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Is the control panel locked, which would prevent the dispenser from operating?
- Is the water filter installed properly and locked in place?
- Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test button on the icemaker to reset it?

If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced. The filter should be replaced about every 6 months based on average usage, but it could become clogged sooner if there are a lot of impurities in the water supply.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
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