I'm sorry to hear you're having a problem with your RS2577BB. If the lights are working, indicating the refrigerator has power, but it is not cooling, your RS2577BB may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
answered 3 years, 8 months ago