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Customer Questions & Answers for
RS2577BB

Customer Questions & Answers:
7 Questions
 | 
6 Answers

Questions & Answers for samsung RS2577BB

Question

Need to know if the filter for my refrigerator still has the same parts number?

The part number on my filter is RS2577BB
asked 3 years, 11 months ago
jeanniehz
on RS2577BB
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The replacement water filter for model RS2577BB is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through samsungparts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can you defrost just the freezer without unplugging or defrosting the refrigderator side?

The ice maker, ice tray that rotates to dump the ice cubes is a solid piece of ice and will not drop, therefore the water runs of it as it trys to refill the ice tray. Need to defrost the freezer side only to thaw the solid piece of ice that should be cubes.
asked 3 years, 10 months ago
AlJB
on RS2577BB
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is no way to turn the freezer off without unplugging the refrigerator. If pressing the test button on the icemaker does not allow the tray to rotate and drop the ice, and if the icemaker is overfilling, then it may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you in resolving this issue.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

my samsung rs2577bb model does not work only the lights are on.

what do i need to do to fix
asked 3 years, 9 months ago
studaddy
millbrook al
on RS2577BB
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your RS2577BB. If the lights are working, indicating the refrigerator has power, but it is not cooling, your RS2577BB may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

frig stopped cooling/freezing

my frig is not cooling or freezing the display is blinking,.
asked 3 years, 8 months ago
kgriff777
ft.worth,tx.
on RS2577BB
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your RS2577 is not working properly. If your refrigerator and freezer are not cooling and the display is blinking, but the Child Lock is not activated, your unit will likely require service. Please call 800-SAMSUNG to speak with an agent who can help schedule service if it is necessary.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

We have the RS2577BB refrigerator, does the water for the ice maker filter through the same water filter used for the water dispenser?

We see floating material in our glasses when the ice melts even after changing the water filter.
asked 3 years, 1 month ago
LarryC519
on RS2577BB
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. Yes, the water for the icemaker also passes through the filter. I would suggest cleaning the dispenser chute and ice bucket to ensure there is no debris in these areas that could dispense with ice into the glass. If this does not resolve the issue, please call 800-SAMSUNG to speak with an agent who can help determine whether your refrigerator will require service.

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

display again blinking don't seem to be cooling

display again blinking not cooling
asked 1 year, 4 months ago
kgriff777
ft.worth,tx.
on RS2577BB
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

my ice maker is despensing lumps of ice not the regular cubes...

asked 3 years ago
kgriff777
ft.worth,tx.
on RS2577BB
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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