Please try gently moving the feeler arm under the icemaker; you should be able to move it up and down by a small amount. If it's stuck in the down position, indicating to the icemaker to keep making ice, service may be necessary to fix it. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online support form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 7 months ago