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Customer Questions & Answers for
RS2556SH

Customer Questions & Answers:
39 Questions
 | 
37 Answers

Questions & Answers for samsung RS2556SH

Question

Why does my ice tray get stuck

The ice tray gets stuck sometimes and fridge needs to be reset to make it turn back around. When I plug it in after 9 mins, a 3 is displayed on the firdge side.
asked 3 years, 11 months ago
buck142599
Las Vegas, NV
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your ice tray is getting stuck. It's difficult to determine from the information provided what might be the cause. I would suggest contacting 800-SAMSUNG to speak with an agent who can either help you troubleshoot or schedule a service appointment with a qualified technician.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How come my ice maker doesnt make any more ice on model RS2556SH?

asked 3 years, 10 months ago
ozdeeva
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are several possible reasons why your RS2556SH is no longer making ice. I would suggest checking to make sure the temperature is still set below 0°F (-2°F is recommended); the water lines are connected and unkinked; the valves are turned on; and the Ice Off function has not been activated by pressing the Ice Type button. Try pressing the "Test/Reset" button on the bottom of the icemaker.

If the problem persists, your refrigerator may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

after i disconnect the fron panel cable to have a look in the back of ice dispenser solennoid and after i plug it back there is no display come on

there is only one dash on top of the last right digit blingkink. i asked the samsung suppor i wass told that the fridge will be reset itself in the next few hour. twhat else could i do beside waiting. i got side by side fridge model# RS2556SH
asked 3 years, 10 months ago
paulyan
tacoma, wa
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your RS2556SH. I would suggest having service performed by a trained professional who can run the appropriate diagnostic tests to determine the cause of the issue and how to correct it. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My fridge freezer temperature light has starting blinking. What does this mean and how do I correct the problem?

asked 3 years, 9 months ago
DougJD
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The temperature of the freezer and the refrigerator can rise from frequent door openings and from warm food being placed inside. This may cause the digital display to blink; the display should stop blinking when the compartments return to the set temperature. If the blinking does not stop once the temperature has cooled again, please call 800-SAMSUNG to speak with an agent who can help determine whether the refrigerator requires service.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need a coupler for this refrigerator. I belive it is 1/4 x 5/16 Where can I order this???

asked 3 years, 9 months ago
mvanfossen
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I want to purchase two of the deodorizer cartridges for this model...Would they be available?

asked 3 years, 8 months ago
Rjserger
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My RS2556SH side by side refrigerator's compressor is louder than normal and comes on more frequently. Does it need to be serviced or replaced?

Should it be making this much noise? I don't want it to break down completely. Currently it appears to be cooling properly but it is much noisier and also makes a clicking sound at the end of a cycle.
asked 3 years, 8 months ago
paulaz
Scottsdale, AZ
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. There are several factors that could be causing your compressor to work harder. In addition, some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Operation" > "Refrigerator" > "Unusual Noises": http://support-us.samsung.com/cyber...

If the suggestions and explanations do not resolve your concern, please contact 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to remove the handles

asked 3 years, 7 months ago
pay7son7
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For instructions on removing the door handles on your refrigerator, please follow the link below then select How To ► How To Remove The Refrigerator Door Handles: http://support-us.samsung.com/cyber...

Thank you for the question!
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does my refridgerator not come back on after a power outtage?

The only thing that works is the light by the water dipensor keep blinking off and on . The frezzer and fridge do not get cold. Is there a relay switch to turn it back on?
asked 3 years, 7 months ago
tree123
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your refrigerator is not working properly after a power outage, it is possible that it may have been damaged by a power surge and may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

water not coming out of water dispenser

asked 3 years, 6 months ago
aliep01
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with the water dispenser on your RS2556SH. There are several factors that could effect the water dispenser's operation; please check the following:
- Is the supplied water pressure at the recommended 20-125 psi?
- Is the water valve turned on all the way and the water line free of bends or kinks that could obstruct the flow?
- Is the water filter cartridge installed correctly, with the lock indicator marks aligned? If the filter was recently replaced, try bleeding air from the lines.
- Check the water line connection behind the front leg cover (see page 23 of the User Manual).

After checking all of the above, if the water still will not dispense, it is possible that your filter is clogged or partially clogged. Try removing the filter temporarily to see if the water will dispense. It may be necessary to press the lever for an extended period to bleed air from the lines. If the water dispenses without a filter installed, you'll need to replace the cartridge with a new one. If water still won't dispense, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My Samsung RS2556SH occasionally makes a beeping noise, once every 4 minutes or so. It eventually quits but I suspect it's trying to tell me something

2nd request!
asked 3 years, 5 months ago
TLBthedriller
ECCa
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The beeps you're hearing are probably the open door alarm. If this is sounding even when the doors are fully closed, I would suggest checking the wiring harnesses located under the door hinge covers. Please refer to pages 21-22 of the User Manual which can be downloaded as a pdf file from this website for instructions on where to find and connect the wiring harnesses. If the beeping continues, please call 800-SAMSUNG to speak with an agent who can help determine whether your refrigerator will require service.

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you remove door handles from Mod#RS2556SH - instructions listed only two model handles and this is a different style

asked 3 years, 5 months ago
Glscafe
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
While the handles on your RS2556SH may appear different on the outside from those shown in the online instructions, Samsung uses only two types of mounting systems on our side by side refrigerators. If your handles do not have a hole on the side for an allen key, then they can be removed by applying pressure from the bottom to pop it up out of the bracket, then pulled toward you once released from the bracket.

For further assistance, I would suggest using the Live Chat option on the product support page or calling 800-SAMSUNG to speak with an agent who will be happy to help you.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

i can't change my temperature on my frig it is 59 what do I do?

asked 3 years, 5 months ago
cfb65
san antonio, tx
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your RS2556SH. If the freezer is functioning properly but the refrigerator is not, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My RS2556SH refrigerator is making a whirring sound from the back. It stops as soon as I open the door but starts back again when the door is closed.

Can anyone help find out what the problem is?
asked 3 years, 2 months ago
patriotsfan97006
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. A quiet "whirring" sound that stops when you open the door is probably due to the fans and is normal as long as it is does not sound like it is hitting something. If it sounds like it's hitting something, or is getting progressively louder, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where can I find parts to repair a broken ice maker in a Model RS2556SH?

A piece broke off the back of the ice maker where it connects to the drive motor. The motor works, but it can't turn the auger any more.
asked 3 years ago
Anonymous
Restor, VA
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. I would suggest having the icemaker repaired by a qualified technician to ensure it is done properly. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

If you prefer to attempt it yourself, please visit SamsungParts.com or call 800-627-4368 for information and availability of parts and the service manual.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

have a Samsung RS2556SH refrigerator. The freezer temperature light is blinking at a -14 degrees. I tried to reset it and it continues to blink. Wha

have a Samsung RS2556SH refrigerator. The freezer temperature light is blinking at a -14 degrees. I tried to reset it and it continues to blink. What's the problem?
asked 2 years, 11 months ago
emsshippy
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's not unusual for the display to blink if the internal temperature is different from the set temperature. This is normal if you've changed the setting, placed warm food inside or left the doors open for an extended period of time. If the display keeps blinking when none of these circumstances have occurred, your RS2556SH may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Everything on my fridge is working except it is not cooling? Please read additional details.

I own this exact model fridge and everything on this fridge is working except it isn't cooling and that the temperatures on the display are blinking. After a few hours have passed the display stopped blinking and the temperatures are above 65. there is no noise coming from the fridge whatsoever, nothing from the compressor or the fans.I have pushed the two top buttons to put it in diagnostic and "All" of the led's blinked. there were no led's that did not blink. If you can help me i would greatly appreciate it.
asked 2 years, 11 months ago
sorgounov
on RS2556SH
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your RS2556. If the refrigerator is connected to a working power supply but is not cooling it will likely require service to accurately diagnose the cause and find a solution. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

On the back panel inside of the refrigerator compartment there is a fan a motor that was noisy and now is not working. what is the part #?

what is that motor and fan for? is that antoher evaporator fan different of the one in the frezzer compartment?
asked 2 years, 8 months ago
perinijj
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your RS2556. If the fan or other parts of the refrigerator's cooling system are not working properly, service will be necessary to determine the cause and find a solution. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do i activate netflix on my bluray player?

asked 2 years, 3 months ago
dep1450
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here are the instructions for that: http://www.samsung.com/us/support/supportOwnersHowToGuidePopupPrint.do?howto_guide_seq=3364&howto_guide_step_no=1&prd_ia_cd=N0000071&map_seq=17318
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How come my freezer doesn't freeze anymore?

The freezer is cooling but it's not freezing.
asked 3 years, 10 months ago
sparham
bristow, va
on RS2556SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having trouble with your RS2556SH. If your freezer compartment has stopped freezing, but the refrigerator is still working properly, it will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
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