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Customer Questions & Answers for
samsung RS2556SH

Customer Questions & Answers:
39 Questions
 | 
37 Answers

Questions & Answers for samsung RS2556SH

Question

Why does my ice tray get stuck

The ice tray gets stuck sometimes and fridge needs to be reset to make it turn back around. When I plug it in after 9 mins, a 3 is displayed on the firdge side.
asked 3 years, 10 months ago
buck142599
Las Vegas, NV
on RS2556SH
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answer 1
I'm sorry to hear your ice tray is getting stuck. It's difficult to determine from the information provided what might be the cause. I would suggest contacting 800-SAMSUNG to speak with an agent who can either help you troubleshoot or schedule a service appointment with a qualified technician.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
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Question

The fride started having the temp on the frig side go up. It is up to 67.

I have unplugged it. I have reset it and still keeps climbing. How do I bring it down or check to see what is wrong with it.
asked 3 years, 8 months ago
Rblack4009
Maryland
on RS2556SH
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answer 1
If the temperature in the refrigerator is not working properly but the freezer is fine, your unit will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Why does The water dispenser no longer work.

I have verified that the ice maker produces ice cubes. Therefore the supply of water from the external water supply pipe is working.

There is a higher pitched noise now coming from the refridgerator periodically. It will last for several minutes and then relent while the compressor sound resumes as normal.
asked 3 years, 7 months ago
steelyglint1
USA
on RS2556SH
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answer 1
If the water is not dispensing but ice is still being produced, please check the water line connection to the door that runs under the front leg cover, as illustrated on page 18 of the User Manual. If you recently changed the water filter, you may need to bleed the air from the line by pressing the lever for an extended period. Once water starts coming out, dispense 5-6 gallons to bleed all the air from the lines.

If this does not resolve the issue, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

I want to purchase two of the deodorizer cartridges for this model...Would they be available?

asked 3 years, 7 months ago
Rjserger
on RS2556SH
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answer 1
For information and availability of Samsung parts and accessories for your refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

My RS2556SH side by side refrigerator's compressor is louder than normal and comes on more frequently. Does it need to be serviced or replaced?

Should it be making this much noise? I don't want it to break down completely. Currently it appears to be cooling properly but it is much noisier and also makes a clicking sound at the end of a cycle.
asked 3 years, 7 months ago
paulaz
Scottsdale, AZ
on RS2556SH
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answer 1
Thank you for the question. There are several factors that could be causing your compressor to work harder. In addition, some noises the refrigerator makes are normal and can be minimized by properly leveling the refrigerator or making other minor adjustments; others may indicate a need for service. I would suggest you visit the Troubleshooting Guide through the link below, then select "Operation" > "Refrigerator" > "Unusual Noises": http://support-us.samsung.com/cyber...

If the suggestions and explanations do not resolve your concern, please contact 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

How to remove the handles

asked 3 years, 6 months ago
pay7son7
on RS2556SH
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answer 1
For instructions on removing the door handles on your refrigerator, please follow the link below then select How To ► How To Remove The Refrigerator Door Handles: http://support-us.samsung.com/cyber...

Thank you for the question!
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

How come my freezer doesn't freeze anymore?

The freezer is cooling but it's not freezing.
asked 3 years, 9 months ago
sparham
bristow, va
on RS2556SH
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answer 1
I'm sorry to hear you're having trouble with your RS2556SH. If your freezer compartment has stopped freezing, but the refrigerator is still working properly, it will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Why does my refridgerator not come back on after a power outtage?

The only thing that works is the light by the water dipensor keep blinking off and on . The frezzer and fridge do not get cold. Is there a relay switch to turn it back on?
asked 3 years, 6 months ago
tree123
on RS2556SH
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answer 1
If your refrigerator is not working properly after a power outage, it is possible that it may have been damaged by a power surge and may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

water not coming out of water dispenser

asked 3 years, 5 months ago
aliep01
on RS2556SH
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answer 1
I'm sorry to hear you're having an issue with the water dispenser on your RS2556SH. There are several factors that could effect the water dispenser's operation; please check the following:
- Is the supplied water pressure at the recommended 20-125 psi?
- Is the water valve turned on all the way and the water line free of bends or kinks that could obstruct the flow?
- Is the water filter cartridge installed correctly, with the lock indicator marks aligned? If the filter was recently replaced, try bleeding air from the lines.
- Check the water line connection behind the front leg cover (see page 23 of the User Manual).

After checking all of the above, if the water still will not dispense, it is possible that your filter is clogged or partially clogged. Try removing the filter temporarily to see if the water will dispense. It may be necessary to press the lever for an extended period to bleed air from the lines. If the water dispenses without a filter installed, you'll need to replace the cartridge with a new one. If water still won't dispense, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can I access the defrost drain for the freezer on the RS2556SH model?

My freezer coils keep freezing up due to the water not being able to drain. Where is the defrost drain and how do I access it?
asked 3 years, 5 months ago
mburdt
on RS2556SH
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answer 1
I'm sorry to hear you're having an issue with your RS2556SH refrigerator. If the coils are freezing up when the refrigerator and freezer temperatures are set to the recommended 38°F and -2°F, respectively, your unit will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

My fridge freezer temperature light has starting blinking. What does this mean and how do I correct the problem?

asked 3 years, 8 months ago
DougJD
on RS2556SH
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answer 1
The temperature of the freezer and the refrigerator can rise from frequent door openings and from warm food being placed inside. This may cause the digital display to blink; the display should stop blinking when the compartments return to the set temperature. If the blinking does not stop once the temperature has cooled again, please call 800-SAMSUNG to speak with an agent who can help determine whether the refrigerator requires service.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

Ice maker is slow to make ice

The water dispenser works fine making me believe that water supply is not a problem. After dumping ice the tray seems to fill quickly and the temp is -4F. It just takes a long time to cycle. Can you help? Thanks, Dave.
asked 3 years, 8 months ago
dave238
Hempstead, Texas
on RS2556SH
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answer 1
Thank you for the question. If the water supply is at the appropriate pressure, the ice tray is filling with water, and the temperature is consistently low (and has been cold for a long enough period of time for ice to freeze), I would suggest using the Power Freeze feature on the control panel to speed up production. Please keep in mind that opening the freezer door and adding warmer items raises the temperature inside the compartment and can prolong the time it will take for ice to freeze.

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
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Question

How do you remove door handles from Mod#RS2556SH - instructions listed only two model handles and this is a different style

asked 3 years, 4 months ago
Glscafe
on RS2556SH
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answer 1
While the handles on your RS2556SH may appear different on the outside from those shown in the online instructions, Samsung uses only two types of mounting systems on our side by side refrigerators. If your handles do not have a hole on the side for an allen key, then they can be removed by applying pressure from the bottom to pop it up out of the bracket, then pulled toward you once released from the bracket.

For further assistance, I would suggest using the Live Chat option on the product support page or calling 800-SAMSUNG to speak with an agent who will be happy to help you.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

Water Filter

What is the model # for water filter for RS2556SH model
asked 3 years, 2 months ago
bha1
on RS2556SH
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answer 1
The current replacement water filter for model RS2556SH is #DA29-00003B or the alternate #DA29-00003G which is available for purchase through SamsungParts.com or by calling 800-627-4368. This filter is also available through most major retailers who carry Samsung refrigerators.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

For some reason my refrigerator started a self defrost, what should I do

asked 3 years, 1 month ago
Vadim73
on RS2556SH
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answer 1
The RS2556SH is self-defrosting, so this should happen automatically. If what you're experiencing is more significant, however, and the freezer temperature has risen dramatically without the control panel being changed, it may require service. First, please make sure the temperature on the control panel has not been changed and the doors have not been left open. If service is necessary, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
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Question

Why does my refrigerator have to be reset on the control panel after a power outage?

When we have a power outage, my RS2556 SH refrigerator does not power back up when the power is restored. It has to be reset by pushing the top two buttons on the control panel. I have placed surge protectors to see if that will stop the problem, but it persists. I bought the refrigerator in January of 2005 when I bought the home I am living in now. At one point we had to have a service man replace the panel, and he said it was an issue with this mode. Is there a solution for this issue? I tried your chat line this morning with absolutely no satisfaction. Can you help? I don't want to be referred to a service call if it is going to cost me $$.
asked 3 years ago
Kaboodle98
on RS2556SH
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Answers
answer 1
I'm sorry to hear you're having an issue with how your refrigerator responds after a power outage. The refrigerators are designed to save error codes and histories in their memory, and service will be necessary to access that information and interpret it in order to help you resolve the issue you're having. Unplugging the refrigerator may cause the information to be erased, so I would not recommend doing so unless instructed by a service representative. Please call 800-SAMSUNG for further assistance.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
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Question

after i disconnect the fron panel cable to have a look in the back of ice dispenser solennoid and after i plug it back there is no display come on

there is only one dash on top of the last right digit blingkink. i asked the samsung suppor i wass told that the fridge will be reset itself in the next few hour. twhat else could i do beside waiting. i got side by side fridge model# RS2556SH
asked 3 years, 9 months ago
paulyan
tacoma, wa
on RS2556SH
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answer 1
I'm sorry to hear you're having a problem with your RS2556SH. I would suggest having service performed by a trained professional who can run the appropriate diagnostic tests to determine the cause of the issue and how to correct it. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
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Question

How do I make my ice maker stop sticking?

I have the rs2556sh model and the ice maker keeps sticking. I run the test on it and it works properly but I have to force the ice from the tray. Once I knock the ice loose it returns to normal operation and refills with water but then a day or so later it sticks again. What can I do? The freezer is set at -2 and the fridge is set at 34.
asked 2 years, 11 months ago
bambi1796
Juliette GA
on RS2556SH
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answer 1
I'm sorry to hear you're having a problem with your RS2556SH. If the icemaker is not harvesting the ice automatically after you've tried pressing the Test/Reset button, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
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Question

Where can I find parts to repair a broken ice maker in a Model RS2556SH?

A piece broke off the back of the ice maker where it connects to the drive motor. The motor works, but it can't turn the auger any more.
asked 2 years, 11 months ago
Anonymous
Restor, VA
on RS2556SH
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answer 1
Thank you for the question. I would suggest having the icemaker repaired by a qualified technician to ensure it is done properly. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

If you prefer to attempt it yourself, please visit SamsungParts.com or call 800-627-4368 for information and availability of parts and the service manual.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
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Question

My Samsung RS2556SH occasionally makes a beeping noise, once every 4 minutes or so. It eventually quits but I suspect it's trying to tell me something

2nd request!
asked 3 years, 4 months ago
TLBthedriller
ECCa
on RS2556SH
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answer 1
Thank you for the question. The beeps you're hearing are probably the open door alarm. If this is sounding even when the doors are fully closed, I would suggest checking the wiring harnesses located under the door hinge covers. Please refer to pages 21-22 of the User Manual which can be downloaded as a pdf file from this website for instructions on where to find and connect the wiring harnesses. If the beeping continues, please call 800-SAMSUNG to speak with an agent who can help determine whether your refrigerator will require service.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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