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Customer Questions & Answers for
samsung RS2545SH

Customer Questions & Answers:
46 Questions
 | 
46 Answers

Questions & Answers for samsung RS2545SH

Question

I need a new water filter on my fridge. Can you tell me which model to order?

How do I change the water filter? Will I need to pull the entire fridge from the wall?

Thanks,
Robin
asked 3 years, 9 months ago
grlc
on RS2545SH
0points
0out of 0found this question helpful.
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1 answer
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answer 1
For information and availability of Samsung parts, including replacement water filters, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

It should not be necessary to pull the entire fridge from the wall to replace the filter, unless you find it difficult to remove the old filter or install the new one. If this is the case it may be helpful to shut the incoming water valve off to reduce the water pressure.

Thank you for the question,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

the temperature of the refrigerator keeps going down and up. Why does it do that?

we have changed the fan, because that is what we thought it was going to be. The temperature lasted a few weeks at the temperature that we set it on. After awhile, the temperature got hotter. We would like to know if something is broken on the refrigerator?
asked 3 years, 9 months ago
ItsAnaAM
Reno
on RS2545SH
0points
0out of 0found this question helpful.
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1 answer
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answer 1
If the temperature of the refrigerator is fluctuating significantly, and the doors are not being left open and the controls are not being changed, it may require service to diagnose and correct the problem. I would suggest you first check to make sure the power supply is not problematic. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how much does the samsung refrigerator RS2545SH weigh?

asked 3 years, 8 months ago
acherrymove
Orange, ca
on RS2545SH
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answer 1
I don't have the weight measurements available for the RS2545SH, but I can tell you that most of Samsung's full-size side by side refrigerators manufactured over the past 4-5 years have weighed approximately 300 pounds.

Thank you for the question,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

No water after installing filter

M/N: SR2545SH, S/N: 129043CL400314 N, After the red light indicated the water filter needed to be replaced we replaced it. However after doing so pushing the lever in will not activate the water.. There is no sound or click like before. Any suggestions? Please help. My name is Geno. Thank you in advance.
asked 3 years, 8 months ago
SirGeno
Fort Worth, TX
on RS2545SH
0points
0out of 0found this question helpful.
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1 answer
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answer 1
There are several factors that can effect the ability of the water dispenser to work properly. Please click on the following link, then select "Water And Ice" > "Water" > "No Water From Dispenser": http://support-us.samsung.com/cyber...

If the suggestions provided do not resolve the issue for you, please contact Samsung through the Live Chat option provided, or call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I order parts

asked 3 years, 8 months ago
mrlikewise
oregon
on RS2545SH
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

my refrigerator side wont cool

last night noticed fridge side stopped cooling. i noticed that it was warm inside and i pushed the power cool buttin, then several minutes later it started flashing "37" on the refrigerator side of the display. i unplugged it and plugged it back in and the display then read the true refrigerator side temp which was 56 degrees, where it has stayed through the night and all of today. i have tried unplugging it and waiting 30 min though when i plugged it back in it just cooled to 56 degrees and stopped. the freexer side works fine. there was no diagnistics section of my owners manual. i have called smasung as it is under warranty --just bought it 3 days ago-- though they have to validate the warranty prior to contacting a service company to come to the house, and that may take several days to weeks. if there is an easy fix i would like ot try it. please help!!! i have already lost $200 worth of food
asked 3 years, 8 months ago
brunting776
maryville tn
on RS2545SH
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your RS2545 refrigerator. If the freezer is cooling but the refrigerator is not, your unit will require service to diagnose the issue and find the solution. Calling 800-SAMSUNG to speak to an agent who can confirm your warranty coverage and schedule your service appointment is the best route to follow.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
-3points
0out of 3found this answer helpful.
Question

MY REFRIGERATOR MODEL RS2545SH COOLING FAN MOTOR IS TURNED AND NOISE.

I NEED THE INFORMATION PART BREAKDOWN LIST.AND I WISH GET THE SERVIC MANUAL TOO. .ALSO THE TEMPERTURE -4 AND 38 DEGREE. AND I ADJUST THE SET TEMPERTURE
0 AND 38 DEGREE AND AFTER 12HOURS 0 AND 42 DEGREE.
PLEASE EXPLAIN TO ME WHY?
I HAVE C-20 LICENSE CONTRACTOR
asked 3 years, 7 months ago
keechun
on RS2545SH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for the question. If your RS2545SH is in need of service, Samsung recommends having a qualified technician perform the service for you. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

For information and availability of Samsung parts and accessories, including service manuals, please visit SamsungParts.com or call 800-627-4368.

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can I get a servide manual for the samsung SR2545SH?

asked 3 years, 6 months ago
Appguy
Hemet, CA
on RS2545SH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories, including a service manual for your refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

Light switch on will not turn on light when door open.

I need to order a replacement switch was working off and on and now its all out, I pulled it out and its all sealed and I can replace it.
asked 3 years, 5 months ago
Russ708
Tinley Park, Il. 60477
on RS2545SH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for the question. For information and availability of Samsung parts for your refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

How do I setup the ice maker correctly?

Hooked up water line to the correct components. Power system is on, however, no ice is coming out of the machine.
asked 3 years, 8 months ago
magicstarchic
on RS2545SH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having difficulty with the icemaker. There are a variety of factors that can effect the ability of the icemaker to produce ice. Please check the following, referring to the User Manual as needed. The User Manual can be downloaded as a pdf file from this website for your convenience.

- Is your supplied water pressure at least 20 psi?
- Is the water valve turned on all the way?
- Are there any bends or kinks in the water line that could be obstructing water flow?
- Is the water filter installed correctly and did you bleed air from the line?
- Does removing the water filter allow water to flow faster? If this is the case, your water filter may be clogged and should be replaced.
- Is the icemaker turned on, and is either cubed or crushed ice selected?
- Is the freezer temperature set no higher than -2°F?
- Is the icebucket pushed in all the way?
- Is the icemaker feeler arm stuck in the "up" position?
- Have you tried pressing the icemaker reset button?

If all of the above conditions have been met and your icemaker still is not producing ice, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

I need to know if my warrenty has ended?

Hello. I just need to know if my warrenty has ended. I can not find my receipt to check if it is done. I am asking because there is something wrong with my refrigerator and I need to know if it is still covered under warrenty. If not then I still need to know how to get some one here to check what is wrong with it so that it can be fixed. Please help. Hope to hear from someone soon.
Rheichel
asked 3 years, 8 months ago
RHEICHEL
CHINO HILLS, CA.
on RS2545SH
0points
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1 answer
Answers
answer 1
For questions regarding product warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My Samsung Ref. Model# RS2545SH has started building up ice behind the chill bin.

I have the exact same issue as the last question asked. The ice pushed out the plastic cover that is screwed to the back of the fridge and cracked it. This is probably the reason why I am hearing a popping noise as the plastic is being pushed out and cracked. Also it is pushing out the chill drawer so the fridge door isn't closing all the way. I don't have any water hooked up for ice. I turned off the refrigerator for 24 hours, but if there is ice behind the plastic cover, why didn't it melt. I vacuumed out the air vent in back already. The plastic cover is still protruding about 1 inch. Is there an inherent flaw with this model. If it is ice, where is the water coming from?
asked 3 years, 3 months ago
MitchMac
on RS2545SH
0points
0out of 0found this question helpful.
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1 answer
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answer 1
I'm sorry to hear you're having this issue with your RS2545SH. I cannot tell you why there is ice pushing against the plastic cover in the back of the refrigerator, and this will require service to diagnose and repair. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My icemaker overfills and and produces sheets of ice in the bin instead of cubes. How do I fix this?

asked 3 years, 7 months ago
mglass
Bonham, Tx
on RS2545SH
0points
0out of 0found this question helpful.
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1 answer
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answer 1
If the ice trays are overfilling, please press the test/reset button on the bottom right side of the icemaker (see page 28 of the user manual for location). If this does not resolve the issue for you, your refrigerator will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

fridge freezing up and building up ice what could be causing this

asked 3 years, 2 months ago
ciejie
louisiana
on RS2545SH
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having issues with your RS2545SH. Please check the vents in the back of the refrigerator to make sure they are not blocked, and try raising the temperature of the refrigerator. Samsung recommends setting it at 38°F. If the refrigerator continues to freeze, it will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

where can i order new drawers and milk holders that fit on the door

asked 3 years, 2 months ago
connie0425
on RS2545SH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your RS2545SH, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Refridgerator model RS2545SH has a blinking temp light and making a loud humming sound. What's wrong?

asked 3 years, 1 month ago
pmassart
on RS2545SH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The temperature display on the RS2545SH is designed to blink when the internal temperature differs from the set temperature, such as if you change the set temperature, and it should stop blinking when the internal temperature reaches the set temperature. This is also normal if you've had the door open for an extended period of time. If the internal temperature is fluctuating significantly without the temperature setting being changed, the doors being open or warm food being added, your refrigerator may require service. Please call 800-SAMSUNG to speak with an agent who can help you determine whether service will be necessary, or submit an online service request through the link below.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there a replacement interior light switch?

RS2545 side by side Refrigerator
asked 3 years, 6 months ago
cirquskid2
San Diego, CA
on RS2545SH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your RS2545, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

why does my frig keep freezing up

I have replaced some smaller parts but the frig temp climbsup even if it says it is set at 38. I have removed the inner back panel to see ice all through the coils. What do I need to order to get this thing fixed.
asked 3 years ago
morgi
on RS2545SH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your RS2545SH. I would suggest having service performed by a qualified technician to avoid damage to your refrigerator or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Cracked and broken refr door shelves

Our shelves on the door of the refrig side have cracked on the bottoms. Are they under wauranty can they be replaced?
asked 3 years, 9 months ago
carolann
on RS2545SH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
For questions regarding your product's warranty coverage, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

For information and availability of Samsung parts, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My Samsung Ref. Model# RS2545SH has started building up ice behind the chill bin and there is also some styrofoam back there.

It has actually pushed out the plastic that is screwed to the back of the fridge and cracked it a little. Also is pushing out the chill drawer so that my fridge isn't closing all the way. I don't have any water hooked up for ice or anything and I tried raising the temp in the fridge to 46 but the ice didn't melt. I tried chipping the ice I could see, but it is hard to get to. I don't want to unplug it and lose all my food. Any suggestions? I amk disabled and live on a very fixed income and would appreciate help if I casn avoid a service call.
I thank you kindly,
Cyn
asked 3 years, 4 months ago
mcgracious
Chico, CA
on RS2545SH
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm so sorry to hear you're having this issue with your RS2545SH. Unfortunately, it's likely that it does require service based on your description. First, please make sure the vents in the back of the refrigerator are not blocked and have sufficient air flow. If this does not help to resolve the issue, I would suggest calling 800-SAMSUNG to speak with an agent who can help you determine your service options and find a technician in your area.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
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