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Customer Questions & Answers for
RS2545SH

Customer Questions & Answers:
46 Questions
 | 
46 Answers

Questions & Answers for samsung RS2545SH

Question

the temperature of the refrigerator keeps going down and up. Why does it do that?

we have changed the fan, because that is what we thought it was going to be. The temperature lasted a few weeks at the temperature that we set it on. After awhile, the temperature got hotter. We would like to know if something is broken on the refrigerator?
asked 4 years ago
ItsAnaAM
Reno
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the temperature of the refrigerator is fluctuating significantly, and the doors are not being left open and the controls are not being changed, it may require service to diagnose and correct the problem. I would suggest you first check to make sure the power supply is not problematic. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need a new water filter on my fridge. Can you tell me which model to order?

How do I change the water filter? Will I need to pull the entire fridge from the wall?

Thanks,
Robin
asked 4 years ago
grlc
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts, including replacement water filters, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

It should not be necessary to pull the entire fridge from the wall to replace the filter, unless you find it difficult to remove the old filter or install the new one. If this is the case it may be helpful to shut the incoming water valve off to reduce the water pressure.

Thank you for the question,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

how much does the samsung refrigerator RS2545SH weigh?

asked 4 years ago
acherrymove
Orange, ca
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I don't have the weight measurements available for the RS2545SH, but I can tell you that most of Samsung's full-size side by side refrigerators manufactured over the past 4-5 years have weighed approximately 300 pounds.

Thank you for the question,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Deoderizer exchange

Where can i purchase the deoderizer cartridges in my refrigerator.
asked 4 years ago
Bigbens55
San DIego Ca.
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts for your RS2545SH refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

No water after installing filter

M/N: SR2545SH, S/N: 129043CL400314 N, After the red light indicated the water filter needed to be replaced we replaced it. However after doing so pushing the lever in will not activate the water.. There is no sound or click like before. Any suggestions? Please help. My name is Geno. Thank you in advance.
asked 4 years ago
SirGeno
Fort Worth, TX
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are several factors that can effect the ability of the water dispenser to work properly. Please click on the following link, then select "Water And Ice" > "Water" > "No Water From Dispenser": http://support-us.samsung.com/cyber...

If the suggestions provided do not resolve the issue for you, please contact Samsung through the Live Chat option provided, or call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I setup the ice maker correctly?

Hooked up water line to the correct components. Power system is on, however, no ice is coming out of the machine.
asked 3 years, 11 months ago
magicstarchic
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having difficulty with the icemaker. There are a variety of factors that can effect the ability of the icemaker to produce ice. Please check the following, referring to the User Manual as needed. The User Manual can be downloaded as a pdf file from this website for your convenience.

- Is your supplied water pressure at least 20 psi?
- Is the water valve turned on all the way?
- Are there any bends or kinks in the water line that could be obstructing water flow?
- Is the water filter installed correctly and did you bleed air from the line?
- Does removing the water filter allow water to flow faster? If this is the case, your water filter may be clogged and should be replaced.
- Is the icemaker turned on, and is either cubed or crushed ice selected?
- Is the freezer temperature set no higher than -2°F?
- Is the icebucket pushed in all the way?
- Is the icemaker feeler arm stuck in the "up" position?
- Have you tried pressing the icemaker reset button?

If all of the above conditions have been met and your icemaker still is not producing ice, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Cracked and broken refr door shelves

Our shelves on the door of the refrig side have cracked on the bottoms. Are they under wauranty can they be replaced?
asked 4 years ago
carolann
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For questions regarding your product's warranty coverage, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

For information and availability of Samsung parts, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need to know if my warrenty has ended?

Hello. I just need to know if my warrenty has ended. I can not find my receipt to check if it is done. I am asking because there is something wrong with my refrigerator and I need to know if it is still covered under warrenty. If not then I still need to know how to get some one here to check what is wrong with it so that it can be fixed. Please help. Hope to hear from someone soon.
Rheichel
asked 3 years, 11 months ago
RHEICHEL
CHINO HILLS, CA.
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For questions regarding product warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I order parts

asked 3 years, 11 months ago
mrlikewise
oregon
on RS2545SH
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

My icemaker overfills and and produces sheets of ice in the bin instead of cubes. How do I fix this?

asked 3 years, 11 months ago
mglass
Bonham, Tx
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the ice trays are overfilling, please press the test/reset button on the bottom right side of the icemaker (see page 28 of the user manual for location). If this does not resolve the issue for you, your refrigerator will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do I fix this problem?

water dispenser in door has stopped, yet ice maker is working fine. replaced filter, but, problem has
contiued. what may the problem be? First time had any problem with frig. 4years old.
modol rs2545sh serial no. 129043cl400467h
asked 3 years, 11 months ago
wer1
scappoose, ore.
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having trouble with your RS2545SH water dispenser. Since your icemaker is working fine, we know the water supply is sufficient. I would suggest raising the temperature of the refrigerator to the recommended 38°F if it is set lower than that. If the temperature is set too low the water lines may freeze. You should also check the water connection to the door, which runs under the front leg cover. Please refer to page 23 of the user manual; it can be downloaded as a pdf file from this website.

If the problem persists after trying the above suggestions, please call 800-SAMSUNG to speak with an agent who can assist you in scheduling service if necessary.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

my refrigerator side wont cool

last night noticed fridge side stopped cooling. i noticed that it was warm inside and i pushed the power cool buttin, then several minutes later it started flashing "37" on the refrigerator side of the display. i unplugged it and plugged it back in and the display then read the true refrigerator side temp which was 56 degrees, where it has stayed through the night and all of today. i have tried unplugging it and waiting 30 min though when i plugged it back in it just cooled to 56 degrees and stopped. the freexer side works fine. there was no diagnistics section of my owners manual. i have called smasung as it is under warranty --just bought it 3 days ago-- though they have to validate the warranty prior to contacting a service company to come to the house, and that may take several days to weeks. if there is an easy fix i would like ot try it. please help!!! i have already lost $200 worth of food
asked 3 years, 11 months ago
brunting776
maryville tn
on RS2545SH
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your RS2545 refrigerator. If the freezer is cooling but the refrigerator is not, your unit will require service to diagnose the issue and find the solution. Calling 800-SAMSUNG to speak to an agent who can confirm your warranty coverage and schedule your service appointment is the best route to follow.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
-4points
0out of 4found this answer helpful.
Question

MY REFRIGERATOR MODEL RS2545SH COOLING FAN MOTOR IS TURNED AND NOISE.

I NEED THE INFORMATION PART BREAKDOWN LIST.AND I WISH GET THE SERVIC MANUAL TOO. .ALSO THE TEMPERTURE -4 AND 38 DEGREE. AND I ADJUST THE SET TEMPERTURE
0 AND 38 DEGREE AND AFTER 12HOURS 0 AND 42 DEGREE.
PLEASE EXPLAIN TO ME WHY?
I HAVE C-20 LICENSE CONTRACTOR
asked 3 years, 10 months ago
keechun
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. If your RS2545SH is in need of service, Samsung recommends having a qualified technician perform the service for you. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

For information and availability of Samsung parts and accessories, including service manuals, please visit SamsungParts.com or call 800-627-4368.

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do I replace or fix my ice maker?

I have a side by side RS2345SH frig. It's ice maker hasn't worked in years. How do I order a new one or fix this one?
asked 3 years, 10 months ago
rosefabian
cool, ca
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your icemaker hasn't worked in so long. There are a number of factors that fan effect an icemaker's ability to function properly. I would suggest starting by checking the following items:
- Is the icemaker turned on? Check the control panel for an "ice off" option.
- Is the icemaker getting water? Is the water valve on, and are the lines free of bends or kinks that could obstruct the flow?
- Is there a filter cartridge installed? If so, is it free of clogs, or does it need to be changed?
- Try pressing the test button that is usually located on the side of the icemaker. Does the tray rotate and fill with water? If it does not rotate, it will require service. If it rotates but does not fill with water, there could be air in the lines or the filter may be clogged.
- If the tray fills with water, make sure the temperature in the freezer is cold enough to freeze it. Samsung recommends setting the freezer temperature at -2°F to -4°F. If you have the Power Freeze option on your control panel, try pressing it. This will turn the compressor on for an extended period to speed the freezing process. The tray of ice should freeze within an hour or two, depending on how often you open the freezer door, and other factors that can effect the freezer temperature.

If your icemaker still won't make ice, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there a replacement interior light switch?

RS2545 side by side Refrigerator
asked 3 years, 9 months ago
cirquskid2
San Diego, CA
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your RS2545, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

How can I get a servide manual for the samsung SR2545SH?

asked 3 years, 9 months ago
Appguy
Hemet, CA
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories, including a service manual for your refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

Light switch on will not turn on light when door open.

I need to order a replacement switch was working off and on and now its all out, I pulled it out and its all sealed and I can replace it.
asked 3 years, 8 months ago
Russ708
Tinley Park, Il. 60477
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. For information and availability of Samsung parts for your refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

My Samsung Ref. Model# RS2545SH has started building up ice behind the chill bin and there is also some styrofoam back there.

It has actually pushed out the plastic that is screwed to the back of the fridge and cracked it a little. Also is pushing out the chill drawer so that my fridge isn't closing all the way. I don't have any water hooked up for ice or anything and I tried raising the temp in the fridge to 46 but the ice didn't melt. I tried chipping the ice I could see, but it is hard to get to. I don't want to unplug it and lose all my food. Any suggestions? I amk disabled and live on a very fixed income and would appreciate help if I casn avoid a service call.
I thank you kindly,
Cyn
asked 3 years, 7 months ago
mcgracious
Chico, CA
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm so sorry to hear you're having this issue with your RS2545SH. Unfortunately, it's likely that it does require service based on your description. First, please make sure the vents in the back of the refrigerator are not blocked and have sufficient air flow. If this does not help to resolve the issue, I would suggest calling 800-SAMSUNG to speak with an agent who can help you determine your service options and find a technician in your area.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

My side by side refrigerator is leaking. Can I replace the part?

The leak comes from the unit behind the middle drawer and behind the cold water storage container. We assume that is the defrost unit.
asked 3 years, 7 months ago
AnnaR
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear there's a leak in your RS2545SH. Samsung recommends having service performed by a trained professional to avoid damage to your refrigerator or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a Samsung RS@%$%SH Refrigerator/Freezer that has dual cooling units. The Frig side Stopped Coolling, need help

It is my understanding that their is only one compressor in the unit and since the freezer is continuing to work, the problem appears to reside in part that supply cooling to the refrigerator side. What are the likely problesm and how di I get them reparired at a minimal costs?? i'M UNEMPLOYED.
asked 3 years, 6 months ago
arlonice
Sunrsie, Florida
on RS2545SH
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If the freezer is working but the refrigerator is not, or vice versa, a qualifed technician will need to service the refrigerator to diagnose the problem and correct it. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
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