There are several factors that could impact the refrigerator's ability to stay cold. First, if the freezer is cooling properly but the refrigerator is not, your unit will require service - see below for service request instructions.
If neither side is cooling properly, please check the power supply by plugging another appliance into the same outlet that the refrigerator was plugged into. If the power is not working properly, try cycling the circuit breaker and consult an electrician if necessary. Check to make sure the vents are not blocked inside the unit and there is sufficient clearance around the outside. If this does not resolve the issue, your RS253 may require service.
To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
answered 2 years, 6 months ago