Looking for Answers about samsung RS253BAWW?

Samsung RS253BAWW
Water is accumulating in the bottom of the refrigerator side of the unit. It seeps out onto the kitchen floor. When we first noticed it was frozen into Ice on the bottom and was slowly defrosting and seeping out onto the floor. I took out the bottom basket and cleaned dried it and the next day water was on the floor again. I gave tried to reset the electronics by unplugging it for a few minutes and plugging it back in!!?? Any help would be great.
Thank you ,
Tom

I'm sorry to hear you're having this issue. If the freezer is cold but the refrigerator is not, or vice versa, then your unit will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. If you've cleaned the refrigerator thoroughly and have not been able to find the source of the odor, I would suggest having a service technician check for foreign objects - or perhaps critters - that may have gotten inside. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

For information and availability of Samsung parts and accessories for your RS253BAWW refrigerator, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

For information and availability of Samsung parts and accessories for your RS253BAWW, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

I'm sorry to hear the ice lever is broken on your RS253 refrigerator. I would suggest having the lever replaced by a qualified technician to ensure it is done properly and safely. To find an authorized service center in your area, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

I'm sorry to hear you're having issues with your RS253BAWW. If your refrigerator has been in storage, and if it were laid down for any period of time, it's important to stand it upright for at least 24 hours before plugging it in. Once plugged in, it could take as much as 24 hours for the refrigerator and freezer to reach the set temperature. If the control panel is not functioning properly and does not let you set the temperature, it may require service. Please call 800-SAMSUNG to speak with an agent who can help determine whether service is necessary.

Thank you,
Ms. Samsung

Thank you for the question. When disconnecting the RS253 refrigerator from a water supply, Samsung recommends turning the icemaker off by pressing the Ice Type button until the Ice Off icon on the control panel is illuminated.

- Ms. Samsung

There are several factors that could impact the refrigerator's ability to stay cold. First, if the freezer is cooling properly but the refrigerator is not, your unit will require service - see below for service request instructions.

If neither side is cooling properly, please check the power supply by plugging another appliance into the same outlet that the refrigerator was plugged into. If the power is not working properly, try cycling the circuit breaker and consult an electrician if necessary. Check to make sure the vents are not blocked inside the unit and there is sufficient clearance around the outside. If this does not resolve the issue, your RS253 may require service.

To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

If the display on your RS253BAWW is blinking, it may indicate a problem with the freezer. The most common causes are a failure of either the cooling system or the defrost circuitry. Either way, service will be necessary to properly diagnose and treat the issue. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue with your RS253BAWW. If you've already tried wiping up the water and the puddle returns within a day or two, it will likely require service. First, please check to make sure the filter cartridge is installed properly and locked in place. If this does not resolve the leak, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Please click on the following link for assistance troubleshooting issues with frost in your freezer: http://support-us.samsung.com/cyber...

If these suggestions don't help to resolve the problem, service may be necessary. Samsung recommends having this type of service performed by a qualified technician to ensure it is diagnosed and repaired properly and safely. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

If you prefer to service the refrigerator yourself, please visit SamsungParts.com for information and availability of parts and the service manual.

Thank you,
Ms. Samsung

I'm sorry to hear you're having an issue with your RS253BAWW. If you've already checked the water line to make sure it's on and unkinked, then it's possible the filter is clogged or partially clogged, or there is air in the lines. If the filter is new, you may need to press the lever for an extended period of time to bleed the air. If it isn't new, try removing it and pressing the lever again. If water dispenses without a filter installed, then it should be replaced. If not, service may be necessary. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348047&modelname=RS253BAWW

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for the question. I would suggest adjusting the refrigerator temperature to the recommended 38°F or higher if it is currently set lower than that, which should allow the frost in the back of the refrigerator to thaw if it is operating properly. Otherwise, your refrigerator may require service to determine the cause of the ice build up and how to fix it. Forcing it to defrost by unplugging the refrigerator would not only compromise the other items you have stored, but will also prevent you from addressing the underlying cause.

To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue. We have conferred with our resident appliance expert who indicates that the condenser is not freezing over, but rather the evaporator. He says if this is occurring around the same time every year, it most likely has to do with it being summer. If it is occurring all the time, he says it's possible that the evaporator heater is going bad, the evaporator sensor is going bad or is too close to the evaporator heater or the main PCB needs to be changed. He recommends that you file a service request to have this issue fully investigated and repaired.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team

If your refrigerator is cooling properly but your freezer is not, your RS253 will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

It's not unusual for the display to blink if the internal temperature is different from the set temperature. This is normal if you've changed the setting, placed warm food inside the refrigerator or left the doors open for an extended period of time. If the display keeps blinking when none of these circumstances has occurred, your refrigerator may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung