I'm sorry to hear you're having an issue with your RS2530BBP. If the refrigerator is working but the freezer is not, your unit will require service. If neither the freezer nor the refrigerator are cooling and there is an icon on the display that looks like the "Twin X" air flow symbol with a circle and line through it, this indicates the "cooling off" mode has been activated. To deactivate cooling off and restart the compressor, press the Power Freeze and Freezer buttons simultaneously for several seconds until the cooling off icon disappears.
If this does not resolve the issue, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 3 years, 6 months ago