I'm sorry to hear you're having an issue installing your new water filter. Please try turning the water supply valve off to alleviate the pressure in the lines. Once the new filter is installed, you can turn the water back on. If this does not resolve the issue, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 1 year, 7 months ago