There are several factors that can effect the ability of the icemaker to produce ice. Since the upper icemaker and the water dispenser are working, it would help to determine whether the lack of ice from the lower icemaker is the result of the temperature, lack of water in the tray, or something else. Please review the following to try to resolve the issue:
- Set the refrigerator at the recommended 38°F to help prevent the water lines from freezing.
- Samsung recommends setting the freezer temperature at -2°F, though ice should freeze at 0°F or below.
- Is the icemaker turned on? Make sure the Ice Off icon is not illuminated on the display.
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Did you press the Test button on the bottom of the icemaker to reset it?
If the ice tray does not fill with water after pressing the Test button, try removing the water filter temporarily and press the button again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced. The filter should be replaced about every 6 months based on average usage, but it could become clogged sooner if there are a lot of impurities in the water supply. Be sure to dispense 5-6 gallons of water each time the filter is replaced to bleed air from the lines.
If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit your contact information to the support team through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.http://www.samsung.com/us/support/o...
answered 1 year, 3 months ago