Looking for Answers about samsung RFG298HDRS?

Here's an article that may answer your question, particularly pay attention to the 'Harvesting Ice' section: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=363343&modelname=RFG298HDRS

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

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Click on the "Support Form" button.

I'm sorry to hear you're having this issue with your RFG298HDRS. I would suggest submitting an online service request through the link below, or calling 800-SAMSUNG to speak with an agent who will be happy to assist you in arranging to have your display panel fixed.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

we just got service for the same issue (frost). I would request service from Samsung. The repair man said the freezer drawer was not assembled properly and he fixed the assembly. The materials are fine, but bad assembly caused the heavy snow like frost and ice.

To turn off the bottom icemaker only, press the Ice Off button on the control panel repeatedly until only the lower icemaker Ice Off icon is illuminated.

- Ms. Samsung

Pressing the Ice Off button for at least 3 seconds will turn the Child Lock on or off on your RFG298HDRS.

- Ms. Samsung

Thank you for contacting Samsung.

You are still welcome to try registering your product, even if the original included warranty coverage is no longer valid.

http://www.samsung.com/us/support/account/regist

As for an extended warranty, please call 1-877-524-7878 to speak with the Samsung Extended Service sales group for Consumer Electronics. If you're able to purchase extended coverage, you will receive a Certificate of Coverage within 4-6 weeks from contract purchase via mail with a copy of Terms and Conditions.

Thank you for being a Samsung customer!

The Samsung Online Support Team

I don't have sound level ratings available to compare these two models, though the basic sound level from the cooling systems should be similar.

Thank you for your interest,
Ms. Samsung

I'm sorry to hear you're having this issue with your RFG298HDRS. If you're referring to the protective film that peels off the control panel, it's fine to remove this after delivery. If, however, you're referring to the actual control panel cover, and it will not snap back in place and stay there, then I would suggest calling 800-SAMSUNG to speak with an agent who will be happy to assist you in finding a solution.

Thank you,
Ms. Samsung

Thank you for the question. Some Samsung refrigerator do have the ability to switch between Centigrade and Fahrenheit temperatures, but the RFG298HDRS does not.

- Ms. Samsung

I'm sorry to hear you're having this issue with your RFG298HDRS. Please click on this link for troubleshooting assistance: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung

The lower icemaker in the RFG298HDRS is designed to produce approximately 4.2 pounds of ice per day under ideal conditions, which is only slightly less than the 4.9 pound storage capacity of the ice bucket in the freezer. Production may vary depending on freezer compartment temperature, room temperature, number of door openings and other factors, so if yours is making less than this, I would suggest checking the following:
- The recommended temperatures for the refrigerator and freezer compartments are 38°F and -2°F, respectively. If the freezer temperature is set higher than this, it could effect ice production. If the refrigerator is too cold, the water lines could freeze.
- Is something pressing against the lever that detects when the ice bin is full? The icemaker will not produce ice if it detects a full bin.
- Have you tried pressing the Test button on the bottom of the icemaker to reset it?
- Have you replaced your water filter recently? A clogged or partially clogged filter can slow water flow and effect ice production. After replacing the filter, be sure to dispense up to 6 gallons of water to bleed air from the lines. After doing so, you may need to press the Test button on the icemaker again.
- Is your home's water pressure sufficient? In order for the ice maker to operate properly, water pressure of 20~125 psi is required. Under normal conditions, a 6 oz glass can be filled in about 10 seconds. If the Refrigerator is installed in an area with low water pressure (below 20psi), you may be able to install a booster pump to compensate for the low pressure.
- The Power Freeze feature can help increase ice production by running the compressor for an extended period of time.

I hope these suggestions help to increase your ice production.

Thank you,
Ms. Samsung

To turn off the icemaker in the freezer of your RFG298HDRS, press the Ice Off button repeatedly until the icon on the far right of your display is illuminated. This is the Lower Icemaker Ice Off icon. The one just to the left of it should not be illuminated since this is the Ice Off icon for the Upper Icemaker.

- Ms. Samsung

Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000992&fm_seq=1160

Thank you for being a Samsung customer!

The Samsung Online Support Team

For questions regarding extended warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

The letters "OF" on the display of your RFG298HDRS indicate the Cooling Off mode has been activated. To cancel this mode, press the Energy Saver and Freezer buttons simultaneously for 3 seconds until a chime sounds and a numeric reading returns to the display, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes and begin producing cold air.

Thank you,
Ms. Samsung

Yes, the lower icemaker in the freezer compartment can be turned off by pressing the Ice Off button on the control panel repeatedly until the corresponding Ice Off icon is illuminated. This will not effect the upper icemaker which supplies the ice to the door dispenser. If you decide to turn the lower icemaker back on, press the Ice Off button again until the icon is no longer lit up.

- Ms. Samsung

There are several factors that can effect the ability of an icemaker to produce or dispense ice, including water supply, freezer and refrigerator temperatures, and control panel functions. It isn't clear from your question whether ice is being produced and harvested but will not dispense, or if ice isn't being made either, so please check the following to try to resolve the issue:
- Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds.
- Is the refrigerator set at the recommended 38°F? If the refrigerator is too cold, the water lines to the icemaker could freeze.
- Is the freezer temperature cold enough? Samsung recommends setting the freezer at -2°F.
- Is the icemaker turned on? Make sure the Ice Off icon is not illuminated on the display.
- Is an Ice Type selected on the display?
- Is the feeler arm under the icemaker stuck in the "up" position, which would signal to the icemaker that the bucket is full and to stop making ice.
- Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing or replacing the filter?
- Did you press the Test button on the icemaker to reset it? This should cause the tray to rotate and dump ice, then fill with water.

If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the icemaker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced. The filter should be replaced about every 6 months based on average usage, but it could become clogged sooner if there are a lot of impurities in the water supply.

If, after checking each of these suggestions, the icemaker still isn't functioning properly, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

The difference between the RFG298HDRS and the RFG297HDRS is the addition of the lower icemaker in the freezer of the RFG298HDRS.

- Ms. Samsung

I'm sorry to hear the cover has fallen off your display. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung

The Energy Saver feature disables the low-wattage heater in the strip between the refrigerator doors of the RFG298HDRS, which helps to evaporate condensation. If you live in a very dry climate and do not have an issue with condensation, then there's no harm in using the Energy Saver function; just press the button on the control panel to turn Energy Saver on.

- Ms. Samsung