Looking for Answers about samsung RFG298HDRS?

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http://www.samsung.com/us/support/service/request

The Samsung Online Support Team

Turning off the Energy Saver feature will turn on a heater in the strip between the doors and help to evaporate the condensation. If you live in a warm, humid climate, you may find it helpful to turn the Energy Saver off during the summer months, but on during the winter when it is dry and condensation is less likely to occur.

- Ms. Samsung

Yes, Power Freeze and Power Cool are designed to turn off automatically after a certain period of time. The touch controls should be responsive. If yours are not, please call 800-SAMSUNG to speak with an agent who can help determine whether your refrigerator will require service.

Thank you,
Ms. Samsung

Samsung refrigerators are designed to lean back slightly to help the doors close more easily but the interior of the unit should be level. You can check that by placing a level inside of the refrigerator. The front legs can be adjusted to help level the refrigerator, if necessary, but it should not be adjusted more than the leveling legs will allow. There is no adjustment for the rear of the refrigerator.

Thank you,
Ms. Samsung

I'm sorry to hear there's a dent in your freezer drawer. For information and availability of a replacement drawer front, please visit SamsungParts.com.

Thank you,
Ms. Samsung

Thank you for the question. Please call 800-SAMSUNG to speak with an agent who can confirm whether your RFG298HD should have come with the ice cube scoop, and help you obtain the missing part.

- Ms. Samsung

For questions regarding your product's registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

The RFG298HD is designed to turn back on automatically when power is restored; however, power outages are sometimes accompanied by surges that can damage the refrigerator and prevent it from performing properly. I would suggest contacting an electrician for advice on protecting your home from power surges.

- Ms. Samsung

I'm sorry to hear you're having an issue with the deli drawer in your RFG298. If the drawer is slipping off the track, it's possible the refrigerator is not leveled properly causing the tracks to be misaligned, or perhaps there is a part missing. I would suggest checking the left-to-right alignment first using a carpenter's level. If the bubble is not perfectly centered, adjust the front leveling legs as needed. If the drawer continues to slip, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

The cooling system in the RFG298 is designed to run as long as it needs to in order to cool the refrigerator and freezer to the desired settings. When first installed, it can take as long as 24 hours to reach the set temperature. Depending on the temperature settings, the room temperature and other factors, it's not unusual for the compressor to cycle on and off frequently. Please note that the fans themselves should turn off when the door is opened. It may help to reduce the volume of the sound by making sure the refrigerator is securely leveled.

- Ms. Samsung

Thanks for the question. It's normal for a small amount of crushed ice to dispense when cubed is selected, particularly if crushed had been selected previously. However, if your RFG298HDRS is dispensing only crushed ice, please click on the following link then select "Troubleshooting ► > Water And Ice ► > Ice ► > Ice Maker Is Dispensing The Wrong Type Of Ice" for troubleshooting assistance: http://support-us.samsung.com/cyber...

If this article does not help to resolve the issue, please use the link provided at the bottom of the article to request service.

- Ms. Samsung

I'm sorry to hear you're having a problem with your RFG298HDRS. The refrigerator thermometer cannot be calibrated manually. If the actual internal temperature is varying by more than 4°F compared to the controls, it may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

To turn off the lower (FZ) icemaker in your RFG298HD, press the Ice Off button repeatedly until the corresponding Ice Off icon on the control panel is illuminated. Make sure the Child Lock is not activated.

- Ms. Samsung

Thank you for the question. For assistance with your product registration and confirmation of the status of your warranty, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

For information and availability of Samsung parts and accessories for your RFG298HDRS, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. If ice is forming under the Cool Select Pantry Drawer, it's possible that your refrigerator temperature is set either too high or too low. Please adjust the temperature to 38°F, if necessary. The water that is freezing may be the result of condensation or it could be an indication of a leak that would require service to repair. Try wiping up the water and waiting 24 hours. If water has accumulated there again by the next day, your refrigerator will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

For information and availability of Samsung parts and accessories for your RFG298, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

The letters "OF" on the display of your RFG298HDRS indicate the Cooling Off mode has been activated. To cancel this mode, press the Energy Saver and Freezer buttons simultaneously for 3 seconds until a chime sounds and a numeric reading returns to the display, allowing you to set the desired temperature. The compressor should turn on in about 5 minutes and begin producing cold air.

Thank you,
Ms. Samsung

For information about extended warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Thank you for contacting Samsung.

We recommend you review the following article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=349267

You will need to file a service request to clear the error.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team