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Most Recent Questions
Recent Question:
RF220NCTASR/AA ice maker not making much ice at all
Recent Question:
How to set ideal temperature settings for freezer and refrigerator
Recent Question:
I have to set refrigerater to max to keep at proper temperature, is this normal
Questions with Most Recent Answers
Question:
How to set ideal temperature settings for freezer and refrigerator
Question:
RF220NCTASR/AA ice maker not making much ice at all
Question:
I have to set refrigerater to max to keep at proper temperature, is this normal

Customer Questions & Answers for
29 cu. ft. French Door Refrigerator

Customer Questions & Answers:
182 Questions
 | 
192 Answers

Questions & Answers for samsung 29 cu. ft. French Door Refrigerator

Question

Digital display showing "88" after power outage. How do you reset?

asked 4 years, 4 months ago
rmoore00
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the display on your RFG298AARS is showing all "8s" and will not respond to commands, it will likely require service. Please call 800-SAMSUNG to speak with an agent who can assist you further.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is causing frost build up on the right side of both freezer drawers in my french door refrigerator?

asked 4 years, 4 months ago
Anonymous
Sacramento
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Several factors can cause frost to occur, including obstructions to air flow or a damaged door gasket. Please review the Troubleshooting suggestions detailed through the following link: http://support-us.samsung.com/cyber...
After clicking on the link, click Operation, then Freezer, then Frost In The Freezer.

If, after reviewing this information, you continue to experience this issue, please submit an online service request through the link provided, or call 800-SAMSUNG to speak with an agent who can assist you further.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

As of June 30, there are no retailers that I can find that have the RFG298aars for sale. Has this item been released for sale

asked 5 years, 3 months ago
rojene1
on 29 cu. ft. French Door Refrigerator
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
To find a retailer near you that carries the RFG298AARS, please click on the "Where to buy" button on the right side of the product page. Thank you!

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How many ice cubes will each freezer make in a 24 hour period.

asked 5 years, 3 months ago
runt
on 29 cu. ft. French Door Refrigerator
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
The upper icemaker should make approximately 216 ice cubes in 24 hours, while the icemaker in the freezer will make 133, totalling 349 cubes (11.7 pounds of ice) in a 24 hour period.

- Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How many ice cubes will each ice maker make in a 24 hr period

asked 5 years, 3 months ago
runt
on 29 cu. ft. French Door Refrigerator
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
The upper icemaker should make approximately 216 ice cubes in 24 hours, while the icemaker in the freezer will make 133, totalling 349 cubes (11.7 pounds of ice) in a 24 hour period.

- Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Lower freezer ice maker water nozzle is frozen up therefore it can't produce ice. What is the solution?

asked 5 years, 2 months ago
TAMU2
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. My first suggestion would be to try raising the temperature setting. If this doesn't resolve the issue, your refrigerator may require service. You may either contact your retailer if you have an extended service contract, or for Samsung service, you could submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I fix Right side french door that won't stay in the open position.

I had to adjust the door every so slightly up using the adjustment specs in the manual to be even with the left one. thought that that might be the problem but it still won't stay open
asked 4 years, 4 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The doors on your RFG298AARS should not stay open if they are within the radius of the "Cool Tight" door mechanism, which should automatically pull the door closed if it's open only a few inches. If your door is open more than that and it is not staying open, then it may not have been leveled properly. Please refer to page 15 of the User Guide for instructions on adjusting the height, using a carpenter's level to determine when the refrigerator is level both right to left and front to back. If doing so causes the doors to be uneven, then you can use the fasteners that came with the refrigerator to adjust the door height (see page 16).

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How long for the freezer to reach -2 to replace food?

Purchaed a new French door, Refrig has reached the 38 degrees in several hours. Freezer has not it was installed and plugged in around 3 pm yesterday and now at 5:00am it is only at 57.
asked 4 years, 3 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. It can take up to 24 hours for the refrigerator and freezer to reach their set temperature, and the amount of time it takes is influenced by the difference between the set temperature and room temperature, as well as factors like humidity, the amount of air circulation around the sides, top and rear of the unit, and how frequently the door is opened during the cooling process.

Please check to make sure there are no packages blocking the air vents in the freezer. If, after 24 hours has passed, the freezer has not cooled sufficiently, please please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you further.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the freezer storage capacity on the RFG298 (with second ice maker) vs the RFG297 without it?

I can't decide between these two models. How much storage capacity will I lose in the freezer if I opt for the RFG298 over the RFG297. The second ice maker is not as valuable to me as extra storage capacity.
asked 4 years, 2 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Actually, the measurable freezer storage capacity is the same at 8.8 cubic feet in both the RFG297 and RFG298, since the icemaker itself is recessed into the space above the ice storage bin. If the bin is not being used to store ice, it could be removed or used to store other items. The icemakers can also be turned off when not being used, so if you do choose to go with the RFG298, you would have the option of disabling the icemaker when you don't need it and turning it on if you do.

Thank you for your interest in Samsung!
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Cleaning stainless exterior

We are having a difficult time trying to clean the front stainles on the fridge. Particularily water marks.
Soap and water not working out.
asked 4 years, 2 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are a number of products on the market specifically intended to clean real stainless steel. These can be found at a variety of retailers, including appliance, hardware and home improvement stores. Another option is to apply a small amount of baby oil to the stainless finish using a clean, dry, lint-free cloth. This will not only clean the stainless steel, but will help prevent fingerprints from recurring.

Thank you for the question,
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can you stop the Ice Maker from dripping water?

I'm not exactly sure where the issue comes from, but I have a couple of ideas. The first is that small pieces of ice get stuck on the way down through the door. Then since the door is not cold enough to keep water solid it melts. Meaning next time I go to get ice/water a small amount water falls from the opening.

The other idea my wife suggested was it could be condensate from the temperature change of the ice maker compartment and the refrigerated door.

It's not a lot of water, but I have to empty my overflowing drip tray about once a day. It's getting kind of annoying.
asked 4 years, 2 months ago
Anonymous
Orlando
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. You and your wife could both be correct, since there are a variety of issues that could cause the dispenser to drip. Ice fragments remaining in the chute and melting, especially when crushed ice is selected, is a very common cause, and could be remedied by wiping the chute out after use. I would also suggest checking that the seal between the chute and the icebucket above it is fairly secure when the left door is closed. You can check this by closing the left door, and looking inside through the right side to see if there are any gaps in the seal. If so, you can try adjusting the door height using the fastener rings that came with your refrigerator (see page 16 of the User Manual, which can be downloaded as a pdf file for your convenience).

Another cause of the leak could be air in the water line. If you recently installed the refrigerator or replaced the water filter, be sure to flush several gallons of water through the line to ensure there is no air in the line. Also, be sure the filter is installed properly and turned all the way so it's locked in place. An improperly installed water filter can also lead to leaking.

If after checking all of these possible causes you continue to have this issue, please contact Samsung for service by submitting a request through the link below or calling 800-SAMSUNG to speak with an agent who can assist you further.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the recommend Temp setting for my RFG298AARS Refrigerators?

asked 4 years, 9 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The recommended temperature for the refrigerator and freezer compartments is 38°F and -2°F, respectively.

- Ms. Samsung
answered 4 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can you buy this RFG298 anywhere other than Lowes?

asked 4 years, 8 months ago
sparkeykane
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Lowes does carry this model, but it's possible that other retailers do, as well. To find the retailer nearest to you that carries any particular model, including the RFG298AARS, I would suggest clicking on the "Where To Buy" button on the right side of the product home page. From there, you can input your zip code and find a list of retailers near you.

- Ms. Samsung
answered 4 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how can cu.ft be different but outer demensions same

looking at RF268ABPN and RFG298AARS
asked 4 years, 2 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Great question! Samsung's "RFG" and "RSG" series refrigerators use a new, state-of-the-art insulation, as well as smaller components in the sealed system, to allow for more capacity within the same dimensions as other refrigerators. Best of all, Samsung accomplishes this without compromising the effectiveness of our Twin Cooling system - in fact we improved on it with these new models - and without compromising on efficiency.

Thanks for your interest!
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My display says OF and it stopped being cold how to fix it?

asked 4 years, 2 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the display on your RFG298AARS reads "OF", this is an indication that it is in "Cooling Off" or "Demo" mode (see page 22 of the User Manual). To disable this mode and turn the cooling system on, press the Energy Saver and Freezer buttons simultaneously and hold for about 3 seconds until a chime is heard. Numeric temperatures should be displayed for both the refrigerator and freezer. Please refer to the User Manual for instructions on setting the temperature of each compartment.

- Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where does small black steel bar that fell out of back of freezer drawer go?

A small square black bar with a plastic pin in one end apx 28" in length fell into bottom of my new 298AARS. I don't know where it goes? Is it packaging?
asked 4 years, 1 month ago
emax
MA
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Please click on the link below for step by step instructions on reinstalling the black, metal index roll bar in your freezer, then follow this pathway - Home > Operation > Metal Black Rod Lying In The Bottom Of My Freezer:

http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to make the freezer door close automatically?

I purchased my first rfg298aars fridge 8/16/10 and had it replaced yesterday, 8/24/10 due to frosting on the door tracks in the freezer. Also, because the bottom freezer door would not automatically close. When the second freezer arrived yesterday, the freezer door closed beautifully. However, now that the freezer has reached the set temperature, the door no longer closes automatically. As of this time, I have not placed any food in the freezer, so I am assuming that overloading the drawer is not the issue. My greatest fear is that, expecting the freezer door to close automatically, it will not close completely and all of my frozen foods will thaw. How can this problem be solved?
asked 4 years, 1 month ago
Anonymous
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
While the RFG298AARS does not have a feature that enables the drawer to close automatically, adjusting the front leveling legs on the refrigerator so it leans back slightly will help the doors and drawer to close on their own. I would also suggest you visit the Troubleshooting Guide through the link below, then click on Operation > Freezer > Frost in the Freezer > Frost In The Freezer Due To The Freezer Door Not Closing Properly: http://support-us.samsung.com/cyber...

This article may help you avoid issues with frost in your new unit.

Thank you for choosing Samsung!
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Door seal doesnt work right

The door flap/seal attached to the left door only closes by itself about 1/2 of the time, and if the right door is already open the flap/seal only opens about 1/2 of the time. Looks like something is out of alignment, but I can't see any adjustments.
asked 4 years, 1 month ago
Anonymous
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The flap between the doors of the RFG298AARS opens and closes by following a small track at the top edge of the opening to the refrigerator. If the left door is hanging too low, the flap may not be able to engage with its track. To correct this, you will likely need to adjust the height of the left door, either by releveling the refrigerator, or by installing one or more of the fastener rings that came with the refrigerator, or both.

Please refer to pages 15-16 of the User Manual, which can be downloaded as a pdf file from this website, for instructions on both types of adjustments. If the problem persists after making these adjustments, or if you need additional information to perform them, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there an accessory to "block" or bypass the water filter

I have an RO system running directly to the fridge so no need to double filter. I heard there was some sort of plug or bypass so I can remove the filter. If so, where can a purchase this accessory?
asked 4 years, 1 month ago
Robinator
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. There is a water filter cap available through SamsungParts.com or by calling 800-627-4368, though you may not need one with your refrigerator. If you remove the filter and find that there is water dripping, you may want to order the cap; otherwise, it isn't necessary.

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

breakaway shelf? Platinum vs. stainless?

I like this model very much, but Lowe's does not have it in the store and I can not tell from the gallery pictures if one of the shelves on the right side of the refrigerator slides under itself (halfway) to store taller items? I believe there is already the flip up shelf on the top left - correct?

Also, I am confused about the platinum finish and the stainless steel finish - can you tell me the pros/cons of each and how they are different? Which one is darker than the other?

Thank you!
asked 4 years, 5 months ago
Anonymous
on 29 cu. ft. French Door Refrigerator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The RFG298AARS does indeed come with a retractable ("breakaway") shelf in addition to the flip-up shelf on the upper left next to the icemaker. The location of the retractable shelf is up to you - it can be set up on either the right or left side. Some customers prefer to place it on the left side under the flip-up shelf so they can store really tall items by "retracting" one shelf and "flipping up" the other.

There are several differences between real Stainless Steel and Samsung's Stainless Platinum. The key difference that many people note is that real Stainless is usually not magnetic, so if you like to hang photos and kids' artwork on your refrigerator, you might want to choose the Stainless Platinum because it is magnetic. Also, Stainless Platinum is fingerprint-resistant and very easy to care for. I wouldn't characterize one as being "darker" than the other; the difference is more in the sheen. Stainless Steel has the shiny-ness that is unique to real metal. Even if your local Lowes does not have the RFG298 available to see, they may very well have other French Door models displayed in real Stainless and Stainless Platinum, so you could see the difference for yourself.

Thank you for your interest!
- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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